service CADILLAC DTS 2011 1.G Owners Manual

Black plate (5,1)Cadillac DTS Owner Manual - 2011
Additional Required Services
Every 12 000 km/7,500 Miles
.Rotate tires. Tires should be rotated every
12 000 km/7,500 miles. SeeTire Inspection and
Rotation on page 6‑65.
At Each Fuel Stop
.Engine oil level check. See Engine Oilon
page 6‑15.
.Engine coolant level check. See Engine Coolanton page 6‑26.
.Windshield washer fluid level check. See
Windshield Washer Fluid on page 6‑32.
Once a Month
.Tire inflation pressures check. See Inflation - Tire
Pressure on page 6‑57.
.Tire wear inspection. See Tire Inspection and
Rotation on page 6‑65.
.Sunroof track and seal inspection, if equipped. See
Sunroof on page 3‑56.
Once a Year
.Starter switch check. See Owner Checks and
Services on page 7‑7.
.Automatic transmission shiftlock control function
check. See Owner Checks and Serviceson
page 7‑7.
.Ignition transmission lock check. See Owner
Checks and Services on page 7‑7.
.Parking brake and automatic transmission P (Park)
mechanism check. See Owner Checks and
Services on page 7‑7.
.Accelerator pedal check for damage, high effort,
or binding. Replace if needed.
.Underbody flushing service.
First Engine Oil Change After Every
40 000 km/25,000 Miles
.Passenger compartment air filter replacement (or
every 24 months, whichever occurs first). More
frequent replacement may be needed if you
drive in areas with heavy traffic, areas with
poor air quality, or areas with high dust levels.
Replacement may also be needed if you notice
reduced air flow, windows fogging up, or odors.
Your dealer can help you determine when it is the
right time to replace the filter.
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Black plate (6,1)Cadillac DTS Owner Manual - 2011
First Engine Oil Change After Every
80 000 km/50,000 Miles
.Engine air cleaner filter replacement. SeeEngine
Air Cleaner/Filter on page 6‑19.
.Automatic transmission fluid and filter change
(severe service) for vehicles mainly driven in heavy
city traffic in hot weather, in hilly or mountainous
terrain, when frequently towing a trailer, or used for
taxi, police, or delivery service. See Automatic
Transmission Fluid on page 6‑21.
.Evaporative control system inspection. Check all
fuel and vapor lines and hoses for proper hook‐up,
routing, and condition. Check that the purge valve,
if the vehicle has one, works properly. Replace as
needed. An Emission Control Service. The U.S.
Environmental Protection Agency or the California
Air Resources Board has determined that the
failure to perform this maintenance item will not
nullify the emission warranty or limit recall liability
prior to the completion of the vehicle's useful life.
We, however, urge that all recommended
maintenance services be performed at the
indicated intervals and the maintenance be
recorded.
First Engine Oil Change After Every
160 000 km/100,000 Miles
.Automatic transmission fluid and filter change
(normal service). See Automatic Transmission
Fluid on page 6‑21.
.Spark plug replacement and spark plug wires
inspection. An Emission Control Service.
First Engine Oil Change After Every
240 000 km/150,000 Miles
.Engine cooling system drain, flush, and refill
(or every five years, whichever occurs first). See
Engine Coolant
on page 6‑26.An Emission
Control Service.
.Engine drive belts inspection for fraying, excessive
cracks, or obvious damage (or every 10 years,
whichever occurs first). Replace, if needed.
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Black plate (7,1)Cadillac DTS Owner Manual - 2011
Owner Checks and Services
Starter Switch Check
{WARNING:
When you are doing this inspection, the vehicle
could move suddenly. If the vehicle moves, you or
others could be injured.
1. Before starting this check, be sure there is enough room around the vehicle.
2. Firmly apply both the parking brake and the regular brake. See Parking Brake on page 3‑29.
Do not use the accelerator pedal, and be ready to
turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the
vehicle starts in any other position, contact your
dealer for service.
Automatic Transmission Shift Lock
Control Function Check
{WARNING:
When you are doing this inspection, the vehicle
could move suddenly. If the vehicle moves, you or
others could be injured.
1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a
level surface.
2. Firmly apply the parking brake. See Parking Brake
on page 3‑29.
Be ready to apply the regular brake immediately if
the vehicle begins to move.
3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the
regular brake, try to move the shift lever out of
P (Park) with normal effort. If the shift lever moves
out of P (Park), contact your dealer for service.
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Black plate (8,1)Cadillac DTS Owner Manual - 2011
Ignition Transmission Lock Check
While parked, and with the parking brake set, try to turn
the ignition to LOCK/OFF in each shift lever position.
.The ignition should turn to LOCK/OFF only when
the shift lever is in P (Park).
.The ignition key should come out only in
LOCK/OFF.
Contact your dealer if service is required.
Parking Brake and Automatic
Transmission P (Park) Mechanism
Check
{WARNING:
When you are doing this check, the vehicle could
begin to move. You or others could be injured and
property could be damaged. Make sure there is
room in front of the vehicle in case it begins to
roll. Be ready to apply the regular brake at once
should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake, set the
parking brake.
.To check the parking brake's holding ability: With
the engine running and the transmission in
N (Neutral), slowly remove foot pressure from the
regular brake pedal. Do this until the vehicle is held
by the parking brake only.
.To check the P (Park) mechanism's holding ability:
With the engine running, shift to P (Park). Then
release the parking brake followed by the regular
brake.
Contact your dealer if service is required.
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Black plate (12,1)Cadillac DTS Owner Manual - 2011
Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed
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Black plate (13,1)Cadillac DTS Owner Manual - 2011
Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed
7-13

Black plate (14,1)Cadillac DTS Owner Manual - 2011
Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed
7-14

Black plate (1,1)Cadillac DTS Owner Manual - 2011
Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . .8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Scheduling Service Appointments . . . . . . . . . . . . . 8-10
Courtesy Transportation Program . . . . . . . . . . . . . . 8-10
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-12 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . .8-14
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Service Publications Ordering Information . . . . . 8-15
Vehicle Data Recording and Privacy . . . . . . . . . . . . .8-17
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
OnStar
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Radio Frequency Identification (RFID) . . . . . . . . . 8-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-18
8-1

Black plate (2,1)Cadillac DTS Owner Manual - 2011
Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager. STEP TWO:
If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the Cadillac Customer Assistance Center at
1‐800‐458‐8006. In Canada, call the Canadian Cadillac
Customer Communication Centre at 1-888-446-2000.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concern
will likely be resolved at a dealer's facility. That is why
we suggest following Step One first.
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Black plate (4,1)Cadillac DTS Owner Manual - 2011
STEP THREE—Canadian Owners: In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps One
and Two, General Motors of Canada Limited wants
you to be aware of its participation in a no-charge
mediation/arbitration program. General Motors of
Canada Limited has committed to binding arbitration of
owner disputes involving factory-related vehicle service
claims. The program provides for the review of the facts
involved by an impartial third party arbiter, and may
include an informal hearing before the arbiter. The
program is designed so that the entire dispute
settlement process, from the time you file your
complaint to the final decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free of
charge. For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1‐800‐207‐0685, or call the General Motors
Customer Communication Centre, 1‐800‐263‐3777
(English), 1‐800‐263‐7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1‐163‐005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
8-4