service CADILLAC DTS 2011 1.G Owners Manual

Black plate (5,1)Cadillac DTS Owner Manual - 2011
Online Owner Center
Cadillac Owner Center (U.S.)—
www.cadillacownercenter.com
Information and services customized for your specific
vehicle —all in one convenient place.
.Digital owner manual, warranty information,
and more
.Store online service and maintenance records
.Cadillac dealer locator for service nationwide
.Exclusive privileges and offers
.Recall notices for your specific vehicle
.OnStar and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Cadillac —www.cadillac.com
Cadillac Merchandise —www.cadillaccollection.com
Help Center —www.cadillac.com/pages/mds/
helpcenter/faq.do
.FAQ (Frequently Asked Questions)
.Contact Us
My GM Canada (Canada) —www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on GM
vehicles, get personalized offers, and use handy tools
and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
.My Showroom: Find and save information on
vehicles and current offers in your area.
.My Dealers: Save details such as address and
phone number for each of your preferred GM
dealers.
.My Driveway: Access quick links to parts and
service estimates, check trade-in values,
or schedule a service appointment by adding
the vehicles you own to your driveway profile.
.My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM.ca section within
www.gm.ca.
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Black plate (7,1)Cadillac DTS Owner Manual - 2011
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520, Mexico, D.F.
01-800-466-0805
Long Distance: 011-52-53 29 0805
GM Mobility Reimbursement
Program
This program is available to qualified applicants for
cost reimbursement of eligible aftermarket adaptive
equipment required for your vehicle, such as hand
controls or a wheelchair/scooter lift for the vehicle.For more information on the limited offer, visit
www.gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY users
call 1-800-263-3830.
Roadside Service
In the United States or Canada, call
1-800-882-1112.
Text Telephone (TTY), U.S. only, call 1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
Calling for Service
When calling Roadside Service, have the following
information ready:
.Your name, home address, and home telephone
number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate number of the
vehicle
.Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the vehicle
.Description of the problem
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Black plate (8,1)Cadillac DTS Owner Manual - 2011
Coverage
Services are provided up to 5 years/160 000 km
(100,000 miles), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In
Canada, a person driving the vehicle without permission
from the owner is not covered.
Roadside Service is not a part of the New Vehicle
Limited Warranty. Cadillac and General Motors of
Canada Limited reserve the right to make any changes
or discontinue the Roadside Service program at any
time without notification.
Cadillac and General Motors of Canada Limited reserve
the right to limit services or payment to an owner or
driver if they decide the claims are made too often,
or the same type of claim is made many times.
Cadillac Owner Privileges™
.Emergency Fuel Delivery:Delivery of enough
fuel for the vehicle to get to the nearest service
station.
.Lock‐Out Service: Service to unlock the vehicle
if you are locked out. A remote unlock may be
available if you have OnStar
®. For security
reasons, the driver must present identification
before this service is given.
.Emergency Tow From a Public Road or
Highway: Tow to the nearest Cadillac dealer for
warranty service, or if the vehicle was in a crash
and cannot be driven. Assistance is also given
when the vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service to change a flat tire
with spare tire. The spare tire, if equipped, must be
in good condition and properly inflated. It is your
responsibility for the repair or replacement of the
tire if it is not covered by the warranty.
.Battery Jump Start: Service to jump start a dead
battery.
.Trip Routing Service: Detailed maps of North
America are provided when requested either with
the most direct route or the most scenic route.
Additional travel information is also available. Allow
three weeks for delivery.
.Trip Interruption Benefits and Service: If your
trip is interrupted due to a warranty failure,
incidental expenses may be reimbursed during the
5 years/160 000 km (100,000 miles) Powertrain
warranty period. Items considered are hotel,
meals, and rental car.
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Black plate (9,1)Cadillac DTS Owner Manual - 2011
Cadillac Technician Roadside Service
(U.S. only)
Cadillac's exceptional Roadside Service is more
than an auto club or towing service. It provides every
Cadillac owner in the United States with the advantage
of contacting a Cadillac advisor and, where available,
a Cadillac trained dealer technician who can provide
on-site service.
A dealer technician will travel to your location within a
30 mile radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership. Each
technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts and
tools required to handle most roadside repairs.
Services Not Included in Roadside
Service
.Impound towing caused by violation of any laws.
.Legal fines.
.Mounting, dismounting, or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles driven on a
non-public road or highway.
Services Specific to
Canadian‐Purchased Vehicles
.Fuel delivery:Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Routing Service: Limit of six requests
per year.
.Trip Interruption Benefits and Service:
Pre-authorization, original detailed receipts, and
a copy of the repair orders are required. Once
authorization has been received, the Roadside
Service advisor will help you make arrangements
and explain how to receive payment.
.Alternative Service: If assistance cannot be
provided right away, the Roadside Service advisor
may give you permission to get local emergency
road service. You will receive payment, up to $100,
after sending the original receipt to Roadside
Service. Mechanical failures may be covered,
however any cost for parts and labor for repairs
not covered by the warranty are the owner
responsibility.
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Black plate (10,1)Cadillac DTS Owner Manual - 2011
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer and request an appointment. By scheduling
a service appointment and advising your service
consultant of your transportation needs, your dealer
can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests you to bring the vehicle for
service, you are urged to do so as early in the work
day as possible to allow for the same day repair.
Courtesy Transportation Program
To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada), extended powertrain, and/or
hybrid‐specific warranties in both the U.S. and Canada.Several Courtesy Transportation options are available
to assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled
“Warranty
and Owner Assistance Information” furnished with each
new vehicle provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be completed while
you wait. However, if you are unable to wait, GM
helps to minimize your inconvenience by providing
several transportation options. Depending on the
circumstances, your dealer can offer you one of the
following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes
one‐way or round‐trip shuttle service within reasonable
time and distance parameters of the dealer's area.
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Black plate (11,1)Cadillac DTS Owner Manual - 2011
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer's
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreementand meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for taxes,
levies, usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not
be available at every dealer. Please contact your dealer
for specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change, or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein
at its sole discretion.
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Black plate (13,1)Cadillac DTS Owner Manual - 2011
Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are significant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket
collision parts. When purchasing insurance, we
recommend that you ensure that your vehicle will be
repaired with GM original equipment collision parts.
If such insurance coverage is not available from your
current insurance carrier, consider switching to another
insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that ensures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the end
of your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call emergency services for
help. Do not leave the scene of a crash until all matters
have been taken care of. Move the vehicle only if its
position puts you in danger, or you are instructed to
move it by a police officer.Give only the necessary information to police and other
parties involved in the crash.
For emergency towing see
Roadside Service
on
page 8‑7.
Gather the following information:
.Driver's name, address, and telephone number
.Driver's license number
.Owner's name, address, and telephone number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the other
vehicle
Choose a reputable repair facility that uses quality
replacement parts. See “Collision Parts”earlier in this
section.
If the airbag has inflated, see What Will You See After
an Airbag Inflates? on page 2‑62.
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Black plate (15,1)Cadillac DTS Owner Manual - 2011
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your
vehicle has a safety defect, notify Transport Canada
immediately, and notify General Motors of Canada
Limited. Call them at 1-800-333-0510 or write to:Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, notify General Motors.
Call 1-800-458-8006, or write:Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169 In Canada, call 1‐888‐446‐2000, or write:
Canadian Cadillac Customer Communication
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on the engines, transmission, axle,
suspension, brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional technical service
information needed to knowledgeably service
General Motors cars and trucks. Each bulletin
contains instructions to assist in the diagnosis
and service of your vehicle.
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Black plate (16,1)Cadillac DTS Owner Manual - 2011
Owner Information
Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The Owner Manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus handling and
shipping fees
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus handling and
shipping fees
Current and Past Models
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles.
ORDER TOLL FREE: 1-800-551-4123
Monday - Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc.,
at: www.helminc.com
Or you can write to:Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
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Black plate (17,1)Cadillac DTS Owner Manual - 2011
Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example, your
vehicle uses computer modules to monitor and control
engine and transmission performance, to monitor the
conditions for airbag deployment and deploy airbags in
a crash, and, if so equipped, to provide antilock braking
to help the driver control the vehicle. These modules
may store data to help your dealer technician service
your vehicle. Some modules may also store data about
how you operate the vehicle, such as rate of fuel
consumption or average speed. These modules may
also retain the owner’s personal preferences, such as
radio pre-sets, seat positions, and temperature settings.
Event Data Recorders
This vehicle has an Event Data Recorder (EDR).
The main purpose of an EDR is to record, in certain
crash or near crash-like situations, such as an airbag
deployment or hitting a road obstacle, data that will
assist in understanding how a vehicle's systems
performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short
period of time, typically 30 seconds or less. The EDR in
this vehicle is designed to record such data as:
.How various systems in your vehicle were
operating
.Whether or not the driver and passenger safety
belts were buckled/fastened
.How far, if at all, the driver was pressing the
accelerator and/or brake pedal
.How fast the vehicle was traveling
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Important: EDR data is recorded by your vehicle only if
a non-trivial crash situation occurs; no data is recorded
by the EDR under normal driving conditions and no
personal data (e.g., name, gender, age, and crash
location) is recorded. However, other parties, such as
law enforcement, could combine the EDR data with the
type of personally identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR, special equipment
is required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have access
to the vehicle or the EDR.
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