service CADILLAC ELDORADO 1995 10.G Workshop Manual

Downloaded from www.Manualslib.com manuals search engine Roadside Service represents the spirit of luxury leadership at Cadillac
Motor Car Division. We hope the need never arises, but if it does,
Roadside
Service is there for you! ! Roadside Service covers you on the
road, far from home, all day and night, weekends and holidays. THERE
ARE NO MEMBERSHIP OR ENROLLMENT' CIKARGES. Any
Cadillac is eligible under this program.
24 Hours

Downloaded from www.Manualslib.com manuals search engine Roadside Service provides several Cadillac Owner Privilegessm at “no
charge”, throughout your 1995 Cadiltac Warranty Period - 48 Months,
or 50,000 Miles/80,000 Kilometers.
EMERGENCY ROAD SERVICE - is performed on site for the
following situations:
TOWING SERVICE
BATTERY JUMP START
LOCK OUT ASSISTANCE
FUEL DELM3RY
FLAT TIRE CHANGE (* Covers change only)
* Tire replacement/~~arraI1ty coverage must be
determined by a Cadillac dealer or appropriate tire
manufacturer.
2

Downloaded from www.Manualslib.com manuals search engine There is no cost to call the toll-free Roadside Sexvice number. Many
times Roadside Advisors can assist you over the phone.
There is no cost for Roadside Sewice if the repair is under warranty or the
provided
service is one of the covered Emergency Road Services.
Payment is due at the time sewices are performed if it is determined they
are non-warranty related. Payment may be made by cash, personal check
er any major credit card honored by the participating Cadillac dealership,
tow service QT Iscksnlith.
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Downloaded from www.Manualslib.com manuals search engine mere Is Roadside Service Available

Downloaded from www.Manualslib.com manuals search engine Who Will Repair Your Cadillac At Roadside ? ? ?
In many cases, the advisor at the Roadside Service Center can provide
instructions to get you back
on the road.
To resolve more complex problems, the advisor will page an experienced
Cadillac dealership Service Echnician.
The technician will call you and
evaluate the
possible cause. If a roadside repair is possible, the technician
will come to your location and provide a permanent or temporary repair.
What Bf Your Cadillac Is In An Unsafe Location Or
On A Limited Access Highway ? ? ?
If your car is located in an area that is determined to be unsafe (by you, the
advisor or the technician) or
if the vehicle is on a limited access freeway or
regulated highway, the advisor
will arrange to tow your Cadillac to a safe
location, where service can be performed. Additional assistance will be
provided
if necessary.
mat If Your Cadillac Cannot Be Repaired
At Roadside ? ? ?
If your car cannot be repaired at roadside within a reasonable period of
time (approximately
45 minutes) or requires the resources of a Cadillac
dealership service facility, the advisor will arrange a tow service for you.
Towing may also be necessary after the technician has attempted a repair,
but determines that your car cannot be repaired
at roadside.
Tow services are provided by independent companies, so therefore,
Cadillac is not responsible for the tow company. During the 48 months, or
50,000 miles/80,000 kilometers warranty period, towing services are
covered for any disablement.
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Downloaded from www.Manualslib.com manuals search engine -
What If You Have Diiculty Hearing Or Speaking
And Need Roadside Service
? ? ?
Roadside Service is prepared to assist owners who have hearing
difficulties
or are speech impaired. Cadillac has installed special
Rlecommunication Devices for the Deaf
(TDD) in the Roadside Service
Center.
Any customer who has access to a TDD or a conventional teletypewriter
can communicate with Cadillac
by dialing from the United States or
Canada: 1-800-TDD-CMCC or
1-800-833-2622 - daily, 24 hours.
What If You Do Not Speak English Fluently ? ? ?
Cadillac offers a multi-lingual approach in assisting you. Roadside
Advisors are conversant
in a number of languages and utilize the AT&T
Language Line Interpreter available 24-hours a day. Just another way
Cadillac says "we care".
7

Downloaded from www.Manualslib.com manuals search engine Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key Courtesy
Transportation.
It's one more example of Cadillac's commitment to
provide the services you expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where you need to be
when
your CadiIlac is in the dealership for warranty service.*
3- I

Downloaded from www.Manualslib.com manuals search engine Shuttle Service
Warranty work can frequently be handled in one day, but there is no
reason for you to wait around. Cadillac helps eliminate inconve\
nience
to you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle service for same day
warranty
work. Your Cadillac Dealer can get you where you need to be
with minimal interruption of your daily schedule.
3-3

Downloaded from www.Manualslib.com manuals search engine c
c
CUSTOMER ASSISTANCE INFORMATION
Here you will find out how to contact Cadillac if you need assistance. This
section also tells you how
to obtain service publications and how to report
any safety defects.
This section includes information on: The Customer Satisfaction
Procedure, Customer Assistance
for Hearing or Speech Impaired, BBB
Auto Line -Alternative Dispute Resolution Program, Reporting Safety
Defects, Roadside Assistance, and Service and Owner Publications.
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and Cadillac.
Normally, any concern
with the sales transaction or the operation of your
vehicle
will be resolved by your dealer's Sales or Service Departments.
Sometimes, however, despite the best intentions of
all concerned,
misunderstandings can occur. If your concern has not been resolved to
your satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of dealer
management. Normally, concerns can be quickly resolved
at that level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner
of the dealer or the General Manager.
STEP TWO -- If after contacting a member of dealer management. it
appears your concern cannot be resolved by the dealer without further
help, contact the Cadillac Consumer Relations Center 24 hours a day by
calling 1-800-458.-8006.
In Canada, contact GM of Canada Customer
Assistance Center
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992
(English) or 1-800-496-9993 (Spanish).
In the U.S. Virgin Islands, call
1-800-496-9994.
In other overseas locations, contact GM North American
Export Sales
in Canada by calling 1-905-644-41 12.

Downloaded from www.Manualslib.com manuals search engine Service manuals contain diagnosis and repair information for all chassis
and body systems. They may be uscful for owners who wish to get
a
greater understanding of their vehicle. They are also useful for owners
with the appropriate skill level or training who wish to perform
“do-it-yourself” service. These are authentic General Motors service
manuals meant for professional, qualified technicians.
SERWCE BULLETINS
Service bulletins covering various subjects are regularly sent to all General
Motors dealerships,
GM monitors product performance in the field. When
service methods are found which promote better service
on GM vehicles,
bulletins are created to help the technician perform better service. Service
bulletins may involve any number of vehicles. Some
will describe
inexpensive scrvice; others
wiil describe expensive service. Some will advise
new or unexpected conditions,
and others may help avoid future costly
repairs. Service Bulletins are meant for qualified technicians.
In some cases
they refer to service manuals, specialized tools, equipment and safety
procedures necessary
to service the vehiclc. Since these bulletins are issued
throughout
the model year and beyond, an index is required and published
quarterly to help identify specific bullctins. Subscriptions are available. You
can order an index at the toll-frcc numbers listed previously, or ask
a GM
dealer to see an index or individual bulletin.
OWER PUBLICATIONS
Owner’s manuals, warranty folders and various owner assistance booklets
provide owners
with general operation and maintenance information.
h