phone CADILLAC ESCALADE 2004 2.G User Guide

Problem Recommended Action
Sometimes the wireless
headphone audio cuts out
or buzzes.Check for obstructions,
low batteries, reception
range and interference
from cellular telephone
towers or by using your
cellular telephone in the
vehicle.
Check that the
headphones are facing
the front of the vehicle.
I lost the remote and/or
the headphones.See your dealer for
assistance.
The DVD is playing, but
there is no picture or
sound.Check that the DVD
player is in DVD mode.
The audio/video skips or
jumps.The DVD or CD could be
dirty, scratched, or
damaged.
The audio from XM™
has taken over the audio
from the DVD or CD
when using the wired
headphones.The RSE is working
correctly.
Use the wireless
headphones or have the
front seat passengers
listen to another audio
source.DVD Messages
The following errors may be displayed on the video
screen:
Disc Format Error:This message will be displayed if a
disc is inserted upside down, if the disc is not readable,
or if the format is not compatible with the DVD player.
Load/Eject Error:This message will be displayed if the
disc is not properly loaded or ejected.
Disc Play Error:This message will be displayed if the
DVD player cannot play the disc. Scratched or
damaged discs will cause this error.
Region Code Error:This message will be displayed if
the region code of the DVD is not compatible with
the region code of the DVD player.
No Disc:This message will be displayed if any of the
buttons on the DVD faceplate or remote control are
pressed and no disc is present in the DVD player.
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DVD Distortion
There may be an experience with audio distortion in the
wireless headphones when operating cellular phones,
scanners, CB radios, Global Positioning Systems
(GPS)*, two-way radios, mobile fax, or walkie talkies.
It may be necessary to turn off the DVD player
when operating one of these devices in or near the
vehicle.
* Excludes the OnStar
®System.
Cleaning the Video Screen
Pour some isopropyl or rubbing alcohol on a clean cloth
and gently wipe the video screen. Do not spray
directly onto the screen and do not press too hard or
too long on the video screen.
Rear Seat Audio (RSA)
This feature allows rear seat passengers to listen to any
of the sources: radio, cassette tapes, CDs, or DVDs.
However, the rear seat passengers can only control the
sources that the front seat passengers are not listening
to. For example, rear seat passengers may listen to and
control cassette tapes, CDs, or DVDs through the
headphones while the driver listens to the radio through
the front speakers. The rear seat passengers have
control of the volume for each set of headphones.
The front seat audio controls always have priority over
the RSA controls. If the front seat passengers switch the
source for the main radio to a remote source, the RSA will
not be able to control the source. You can operate the
rear seat audio when the main radio is off.
3-97

P(Power):Press this button to turn the system on or
off. The rear speakers will be muted when the power
is turned on unless your vehicle is equipped with
the Bose
®audio system.
u(Volume):Turn this knob to increase or to
decrease the volume. The left knob controls the left
headphones and the right knob controls the right
headphones.SRC (Source):Press this button to select a source:
radio, cassette tapes, CDs, or DVDs.
xSEEKw:When listening to FM1, FM2, or AM,
press the up or the down arrow to go to the next or to
the previous station and stay there. This function is
inactive if the front seat passengers are listening to the
radio.
When a cassette tape is playing, press the up or the
down arrow to go to the next or previous selection. This
function is inactive if the front seat passengers are
listening to a cassette tape.
When a CD is playing, press the up arrow to go to the
next track on the CD. Press the down arrow to go
to the start of the current track if more than eight
seconds have played. This function is inactive if the front
seat passengers are listening to a CD.
3-98

Diversity Antenna System
Your AM-FM antennas are located in the rear side
windows. Be sure that the inside surfaces of the rear
side windows are not scratched and that the lines on the
glass are not damaged. If the inside surfaces are
damaged, they could interfere with radio reception.
Notice:Using a razor blade or sharp object to clear
the inside of the windshield or rear window may
affect radio reception or damage the rear window
defogger. Repairs would not be covered by your
warranty. Do not clear the inside windshield or rear
window with sharp objects.
Notice:Do not apply aftermarket glass tinting with
metallic lm. The metallic lm in some tinting
materials will interfere with or distort the incoming
radio reception. Any damage caused to your
backglass antenna due to metallic tinting materials
will not be covered by your warranty.
If you choose to add an aftermarket cellular telephone
to your vehicle, and the antenna needs to be attached to
the glass, be sure that you do not damage the grid
lines for the AM-FM antennas or place the cellular
telephone antenna over the grid lines.
XM™ Satellite Radio Antenna
System
The XM™ Satellite Radio antenna is located on the roof
of your vehicle. Keep this antenna clear of snow and
ice build up for clear radio reception.
The performance of the XM™ system may be affected if
the sunroof is open.
Loading items onto the roof of your vehicle can interfere
with the performance of the XM™ system. Make sure
that the XM™ satellite antenna is not obstructed.
Chime Level Adjustment
The radio is the vehicle chime producer. To change the
volume level, press and hold pushbutton 6 with the
ignition on and the radio power off. The chime volume
level will change from the normal level to loud, and
LOUD will appear on the radio display. To change back
to the default or normal setting, press and hold
pushbutton 6 again. The chime level will change from
the loud level to normal, and NORMAL will appear
on the radio display. Each time the chime volume is
changed, three chimes will sound as an example of the
new volume selected. Removing the radio and not
replacing it with a factory radio or chime module will
disable vehicle chimes.
3-106

Your Driving, the Road, and
Your Vehicle
Defensive Driving
The best advice anyone can give about driving is: Drive
defensively.
Please start with a very important safety device in your
vehicle: Buckle up. SeeSafety Belts: They Are for
Everyone on page 1-30.
Defensive driving really means “be ready for anything.”
On city streets, rural roads, or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.
Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It is the best defensive driving maneuver, in
both city and rural driving. You never know when
the vehicle in front of you is going to brake or turn
suddenly.Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the driving
task — such as concentrating on a cellular telephone call,
reading, or reaching for something on the oor — makes
proper defensive driving more difficult and can even
cause a collision, with resulting injury. Ask a passenger to
help do things like this, or pull off the road in a safe place
to do them yourself. These simple defensive driving
techniques could save your life.
Drunken Driving
Death and injury associated with drinking and driving is
a national tragedy. It is the number one contributor
to the highway death toll, claiming thousands of victims
every year.
Alcohol affects four things that anyone needs to drive a
vehicle:
Judgment
Muscular Coordination
Vision
Attentiveness.
4-2

Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you are going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if your
tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see reections
from trees, telephone poles or other vehicles, and
raindrops “dimple” the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine’s air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle.
If you can not avoid deep puddles or standing water,
drive through them very slowly.
Driving Through Flowing Water
{CAUTION:
Flowing or rushing water creates strong
forces. If you try to drive through owing
water, as you might at a low water crossing,
your vehicle can be carried away. As little as
six inches of owing water can carry away a
smaller vehicle. If this happens, you and other
vehicle occupants could drown. Do not ignore
police warning signs, and otherwise be very
cautious about trying to drive through owing
water.
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Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text Telephone (TTY)
Users........................................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-6
Roadside Service...........................................7-6
Courtesy Transportation...................................7-8
Vehicle Data Collection and Event Data
Recorders................................................7-10Reporting Safety Defects................................7-12
Reporting Safety Defects to the United States
Government..............................................7-12
Reporting Safety Defects to the Canadian
Government..............................................7-12
Reporting Safety Defects to
General Motors.........................................7-12
Service Publications Ordering Information.........7-13
Section 7 Customer Assistance and Information
7-1

STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
7-3

Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC (2622). (TTY users
in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to
write to Cadillac, the letter should be addressed
to Cadillac’s Customer Assistance Center.
7-4

United States – Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada – Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Overseas – Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) – Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-5