phone CADILLAC ESCALADE 2007 3.G Owner's Manual

Online Owner Center
The Owner Center is a resource for your GM
ownership needs. Specic vehicle information can
be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual
(United States only).
Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members (United States only).Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use
Text Telephones (TTYs), Cadillac has TTY
equipment available at its Customer Assistance
Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC (2622).
(TTY users in Canada can dial 1-800-263-3830.)
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Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. However, if a customer
wishes to write or e-mail Cadillac, the letter should
be addressed to:
United States — Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Canadian Cadillac Customer Communication
Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-888-446-2000
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112
Overseas — Customer Assistance
Please contact the local General Motors
Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
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GM Mobility Reimbursement
Program
This program, available to qualied applicants,
can reimburse you up to $1,000 of the cost
of eligible aftermarket adaptive equipment required
for your vehicle, such as hand controls or a
wheelchair/scooter lift.
The offer is available for a very limited period of
time from the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
General Motors of Canada also has a Mobility
Program. Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call 1-800-263-3830.
Roadside Service
In the U.S. or Canada, call1-800-882-1112
Service available 24 hours a day, 365 days a year
Cadillac’s exceptional Roadside Service is
more than an auto club or towing service. It
provides every Cadillac owner with the advantage
of contacting a Cadillac advisor and, in the
U.S., where available, a Cadillac trained dealer
technician who can provide on-site service.
Each U.S. technician travels with a specially
equipped service vehicle complete with the
necessary Cadillac parts and tools required to
handle most roadside repairs.
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Roadside Service Availability
Wherever you drive in the United States or
Canada, an advisor is available to assist you over
the phone. A dealer technician, if available, can
travel to your location within a 30 mile (50 km)
radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership.
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Service Representative:
A description of the problem
Name, home address, home telephone
number
Location of your Cadillac and number you
are calling from
The model year, Vehicle Identication Number
(VIN), odometer reading, and date of delivery
While we hope you never have the occasion to use
our service, it is added security while traveling
for you and your family. Remember, we are only a
phone call away. In the US or Canada, customers
call Roadside Service:1-800-882-1112.Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or
Canada1-888-889-2438— daily, 24 hours.
Cadillac and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Service is not part of or included in the
coverage provided by the New Vehicle Limited
Warranty. Cadillac and General Motors of Canada
Limited reserve the right to make any changes
or discontinue the Roadside Service program
at any time without notication.
Towing and Road Service Exclusions
Specically excluded from Roadside Service
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial or Federal
law, and mounting, dismounting or changing
of snow tires, chains or other traction devices.
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If your vehicle is leased, the leasing company may
require you to have insurance that assures
repairs with Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read your
lease carefully, as you may be charged at the
end of your lease for poor quality repairs.
If an Accident Occurs
Here is what to do if you are involved in an
accident.
Try to relax and then check to make sure you
are all right. If you are uninjured, make sure that
no one else in your vehicle, or the other vehicle,
is injured.
If there has been an injury, call 911 for help.
Do not leave the scene of an accident until all
matters have been taken care of. Move your
vehicle only if its position puts you in danger or
you are instructed to move it by a police officer.
Give only the necessary and requested
information to police and other parties involved
in the accident. Do not discuss your personal
condition, mental frame of mind, or anything
unrelated to the accident. This will help guard
against post-accident legal action.
If you need roadside assistance, call
GM Roadside Assistance. SeeRoadside
Service on page 545for more information.
If your vehicle cannot be driven, know where
the towing service will be taking it. Get a card
from the tow truck operator or write down the
driver’s name, the service’s name, and the
phone number.
Remove any valuables from your vehicle before
it is towed away. Make sure this includes your
insurance information and registration if you
keep these items in your vehicle.
Gather the important information you will
need from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and policy
number, and a general description of the
damage to the other vehicle.
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If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If they
ask for a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee. In
some states with “no fault” insurance laws, a
report may not be necessary. This is especially
true if there are no injuries and both vehicles
are driveable.
Choose a reputable collision repair facility for
your vehicle. Whether you select a GM dealer
or a private collision repair facility to x the
damage, make sure you are comfortable with
them. Remember, you will have to feel
comfortable with their work for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work will
be performed on your vehicle. If you have a
question, ask for an explanation. Reputable
shops welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined
repair facility of choice, take your vehicle there,
or have it towed there. Specify to the facility
that any required replacement collision parts be
original equipment parts, either new Genuine
GM parts or recycled original GM parts.
Remember, recycled parts will not be covered
by your GM vehicle warranty.
Insurance pays the bill for the repair, but you
must live with the repair. Depending on your
policy limits, your insurance company may initially
value the repair using aftermarket parts. Discuss
this with your repair professional, and insist
on Genuine GM parts. Remember if your vehicle
is leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if
your insurance coverage does not pay the full cost.
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Cleaning (cont.)
Windshield, Backglass, and
Wiper Blades........................................ 502
Wood Panels........................................... 499
Climate Control System
Dual Automatic......................................... 220
Outlet Adjustment..................................... 225
Rear Air Conditioning and Heating
System, Electronic................................ 226
Clock.......................................................... 219
Collision Damage Repair............................. 552
Comfort Guides, Rear Safety Belt................. 56
Compass............................................157, 159
Content Theft-Deterrent............................... 135
Control of a Vehicle..................................... 326
Convenience Net......................................... 181
Coolant
Engine Temperature Gage........................ 238
Heater, Engine......................................... 143
Surge Tank Pressure Cap........................ 422
Cooled Seats................................................ 12
Cooling System........................................... 425
Cruise Control............................................. 202
Cruise Control Light.................................... 243
Cupholder(s)................................................ 178Customer Assistance Information
Courtesy Transportation........................... 549
Customer Assistance for Text
Telephone (TTY) Users ......................... 543
Customer Assistance Offices.................... 544
Customer Satisfaction Procedure.............. 540
GM Mobility Reimbursement Program...... 545
Reporting Safety Defects to
General Motors..................................... 557
Reporting Safety Defects to the
Canadian Government.......................... 556
Reporting Safety Defects to the
United States Government.................... 556
Roadside Service..................................... 545
Service Publications Ordering
Information........................................... 557
D
Daytime Running Lamps............................. 210
Defensive Driving........................................ 322
Delayed Locking.......................................... 124
Differential, Locking..................................... 329
Doing Your Own Service Work.................... 397
Dome Lamp Override.................................. 213
Dome Lamps............................................... 212
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