phone CADILLAC ESCALADE 2011 3.G Workshop Manual

Black plate (6,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-6 Customer Information
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Cadillac has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Cadillac by
dialing: 1-800-833-2622. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Cadillac Owner
Center (U.S.)—
www.cadillacownercenter.com
Information and services
customized for your specific
vehicle —all in one convenient
place.
.Digital owner manual, warranty
information, and more
.Store online service and
maintenance records
.Cadillac dealer locator for
service nationwide
.Exclusive privileges and offers
.Recall notices for your specific
vehicle
.OnStar and GM Cardmember
Services Earnings summaries
Other Helpful Links:
Cadillac —www.cadillac.com
Cadillac Merchandise —
www.cadillaccollection.com
Help Center —www.cadillac.com/
pages/mds/helpcenter/faq.do
.FAQ (Frequently Asked
Questions)
.Contact Us
My GM Canada —www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.

Black plate (7,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-7
Here are a few of the valuable
tools and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers.
.My Driveway: Access quick
links to parts and service
estimates, check trade-in
values, or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle. For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada
also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
(U.S. and Canada)
In the United States or Canada,
call
1-800-882-1112.
Text Telephone (TTY), U.S. only,
call 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.

Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-8 Customer Information
Calling for Service
When calling Roadside Service,
have the following information
ready:
.Your name, home address, and
home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and license
plate number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN),
and delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to
5 years/160 000 km (100,000 miles),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Service is not a part of
the New Vehicle Limited Warranty.
Cadillac and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Service program at
any time without notification.
Cadillac and General Motors of
Canada Limited reserve the right
to limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Cadillac Owner Privileges™
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to
the nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.

Black plate (10,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-10 Customer Information
.Trip Interruption Benefits and
Service:Pre-authorization,
original detailed receipts, and
a copy of the repair orders are
required. Once authorization
has been received, the
Roadside Service advisor will
help you make arrangements
and explain how to receive
payment.
.Alternative Service: If
assistance cannot be provided
right away, the Roadside
Service advisor may give
you permission to get local
emergency road service.
You will receive payment,
up to $100, after sending the
original receipt to Roadside
Service. Mechanical failures may
be covered, however any cost
for parts and labor for repairs
not covered by the warranty
are the owner responsibility.
Roadside Service
(Mexico)
Roadside Service is available
24 hours a day, 365 days of
the year.
For detailed information about
Roadside Service, please see
the brochure provided with
your new vehicle or visit our
website at: www.cadillac.com.mx.
Navigate the site and click on
“Asistencia en el Camino.” E-mail
correspondence should be sent
to: [email protected].
To contact Roadside Service by
phone, use the following numbers:
Mexico
01-800-466-0805
United States
1-866-466-8906
Canada
1-800-268-6800
Scheduling Service
Appointments
When your vehicle requires
warranty service, contact
your dealer and request an
appointment. By scheduling
a service appointment and
advising your service consultant
of your transportation needs,
your dealer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until
it can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If the dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same day repair.

Black plate (14,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-14 Customer Information
If your vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Service (U.S. and
Canada) on page 13‑7orRoadside
Service (Mexico) on page 13‑10. Gather the following information:
.Driver's name, address, and
telephone number
.Driver's license number
.Owner's name, address, and
telephone number
.Vehicle license plate number
.Vehicle make, model, and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and policy
number
.General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 3‑46.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you have
a pre-determined repair facility of
choice, take your vehicle there,
or have it towed there. Specify
to the facility that any required
replacement collision parts be
original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this
with your repair professional,
and insist on Genuine GM parts.

Black plate (19,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-19
OnStar®
If your vehicle is equipped with
an active OnStar system, that
system may also record data in
crash or near crash‐like situations.
The OnStar Terms and Conditions
provides information on data
collection and use and is available
in the OnStar glove box kit,
at www.onstar.com (U.S.) or
www.onstar.ca (Canada), or
by pressing the
Qbutton and
speaking to an advisor.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. See Using the
Navigation System on page 7‑60 for
information on stored data and for
deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences
such as key fobs for remote door
locking/unlocking and starting,
and in-vehicle transmitters for
garage door openers. RFID
technology in GM vehicles does
not use or record personal
information or link with any other
GM system containing personal
information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any
of these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (3,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
INDEX i-3
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Cluster, IP . . . . . . . . . . . . . . . . . . . . . 5-12
Collision Damage Repair . . . . . 13-12
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-6
Configure Menu . . . . . . . . . . . . . . . 7-83
Continuous DampingControl (CDC) . . . . . . . . . . . . . . . . 9-50
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convex Mirrors . . . . . . . . . . . . . . . . 2-16
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-18
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-14
Cooling System . . . . . . . . . . . . . . . 10-18 Engine Messages . . . . . . . . . . . . 5-33
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . 13-11
Cruise Control . . . . . . . . . . . . . . . . . 9-51 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-6 Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-6 Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . . 13-5
Customer Information Service PublicationsOrdering Information . . . . . . 13-15
Customer Satisfaction Procedure . . . . . . . . . . . . . . 13-1, 13-3
D
Damage Repair, Collision . . . . . 13-12
Danger, Warnings, and
Cautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-18
Database Coverage
Explanations . . . . . . . . . . . . . . . . . 7-98
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-6
Defensive Driving . . . . . . . . . . . . . . . 9-2
Delayed Locking . . . . . . . . . . . . . . . . 2-8
Destination, Navigation . . . . . . . . 7-69
Devices, Auxiliary . . . . . . . . . . . . . 7-31
Dome Lamps . . . . . . . . . . . . . . . . . . 6-10 Door
Ajar Messages . . . . . . . . . . . . . . . 5-32
Delayed Locking . . . . . . . . . . . . . . . 2-8
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Power Locks . . . . . . . . . . . . . . . . . . . 2-7
Drive Systems All-Wheel Drive . . . . . . . 10-30, 9-45
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-26
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 9-71
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Highway Hypnosis . . . . . . . . . . . . 9-20
Hill and Mountain Roads . . . . . . 9-20
If the Vehicle is Stuck . . . . . . . . . 9-23
Loss of Control . . . . . . . . . . . . . . . . 9-6
Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-7
Off-Road Recovery . . . . . . . . . . . . 9-6
Vehicle Load Limits . . . . . . . . . . . 9-24
Winter . . . . . . . . . . . . . . . . . . . . . . . . 9-21

Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
i-8 INDEX
N
NavigationDestination . . . . . . . . . . . . . . . . . . . 7-69
Symbols . . . . . . . . . . . . . . . . . . . . . . 7-64
Using the System . . . . . . . . . . . . . 7-60
Navigation System Vehicle Data Recording
and Privacy . . . . . . . . . . . . . . . 13-19
New Vehicle Break-In . . . . . . . . . . 9-30
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . 5-36
Object Detection, Side Blind Zone Alert (SBZA) . . . . . . . . . . . 9-56
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-13 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 9-7
Driving . . . . . . . . . . . . . . . . . . . . . . . . . 9-7
Recovery . . . . . . . . . . . . . . . . . . . . . . 9-6
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-7
Engine Oil Life System . . . . . .10-11
Messages . . . . . . . . . . . . . . . . . . . . 5-34
Pressure Light . . . . . . . . . . . . . . . . 5-24
Older Children, Restraints . . . . . 3-55 Online Owner Center . . . . . . . . . . 13-6
OnStar
®System . . . . . . . . . . . . . . . 1-24
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Overheated Engine Protection
Operating Mode . . . . . . . . . . . . . 10-25
Overheating, Engine . . . . . . . . . . 10-22
Overview, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 7-3
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . 9-36
Shifting Out of . . . . . . . . . . . . . . . . 9-37
Park Tilt Mirrors . . . . . . . . . . . . . . . . 2-18
Parking Assist, Ultrasonic . . . . . . . . . . . . . 9-54
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-46
Brake and P (Park)
Mechanism Check . . . . . . . . 10-35
Over Things That Burn . . . . . . . 9-38
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . 5-16
Passenger Sensing System . . . 3-48 Perchlorate Materials
Requirements, California . . . . . 10-3
Phone Bluetooth . . . . . . . . . . . . . . . . . . . 7-102
Power Door Locks . . . . . . . . . . . . . . . . . . . . 2-7
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Protection, Battery . . . . . . . . . . . . 6-12
Retained Accessory (RAP) . . . 9-35
Seat Adjustment . . . . . . . . . . . . . . . 3-3
Steering Fluid . . . . . . . . . . . . . . . 10-25
Windows . . . . . . . . . . . . . . . . . . . . . 2-20
Power Assist Steps . . . . . . . . . . . . 2-13
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Privacy Radio FrequencyIdentification (RFID) . . . . . . . 13-19
Problems with Route Guidance . . . . . . . . . . . . . . . . . . . . 7-97
Program Courtesy Transportation . . . . .13-11
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-2

Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
INDEX i-11
Storage AreasArmrest . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Center Console . . . . . . . . . . . . . . . . 4-3
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Roof Rack System . . . . . . . . . . . . . 4-3
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-23
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-22
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Symbols, Navigation . . . . . . . . . . . 7-64
System Roof Rack . . . . . . . . . . . . . . . . . . . . . 4-3
System Needs Service, If . . . . . . 7-98
T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-13
Text Telephone (TTY) Users . . . 13-6
Theft-Deterrent Systems . . . . . . . 2-15 Immobilizer . . . . . . . . . . . . . . . . . . . 2-14
Third-Row Seats . . . . . . . . . . . . . . . 3-18
Throttle, Adjustable . . . . . . . . . . . . 9-31
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Tires
Buying New Tires . . . . . . . . . . . 10-66
Chains . . . . . . . . . . . . . . . . . . . . . . 10-72
Changing . . . . . . . . . . . . . . . . . . . 10-75
Designations . . . . . . . . . . . . . . . 10-53
Different Size . . . . . . . . . . . . . . . 10-68
Full-Size Spare . . . . . . . . . . . . . 10-88
If a Tire Goes Flat . . . . . . . . . . 10-73
Inflation Monitor System . . . . 10-60
Inspection . . . . . . . . . . . . . . . . . . 10-64
Messages . . . . . . . . . . . . . . . . . . . . 5-39
Pressure . . . . . . . . . . . . . . . . . . . . 10-58
Pressure Light . . . . . . . . . . . . . . . . 5-23
Pressure Monitor System . . . 10-59
Rotation . . . . . . . . . . . . . . . . . . . . 10-64
Secondary Latch System . . . 10-86
Sidewall Labeling . . . . . . . . . . . 10-52
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-54
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-69
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . 10-71
Wheel Replacement . . . . . . . . 10-71
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-65 Tow/Haul Mode . . . . . . . . . . . . . . . . 9-43
Tow/Haul Mode Light . . . . . . . . . . 5-23
Towing
Driving Characteristics . . . . . . . . 9-71
Equipment . . . . . . . . . . . . . . . . . . . . 9-78
General Information . . . . . . . . . . 9-70
Recreational Vehicle . . . . . . . . 10-94
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 9-74
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-94
Traction Road Sensing Suspension . . . 9-50
Trailer Towing . . . . . . . . . . . . . . . . . 9-74
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 9-40
Fluid, Automatic . . . . . . . . . . . . 10-12
Messages . . . . . . . . . . . . . . . . . . . . 5-40
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . 13-11
Trip Odometer . . . . . . . . . . . . . . . . . 5-13
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-8