service CADILLAC ESCALADE 2013 3.G Service Manual

Black plate (99,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
Infotainment System 7-99
To recalibrate the vehicle's position
on the map, see your dealer.
If the System Needs
Service
If the navigation system needs
service and the steps listed here
have been followed but there are
still problems, see your dealer for
assistance.
Map Data Updates
The navigation map database is
stored on a compact flash card. It is
usable only in this type of navigation
system, and will not function in other
electronic devices.
The map in the vehicle was installed
by the factory and is the most
up-to-date information available as
the vehicle was produced. This map
may have to be updated
periodically, provided that the map
information has changed. See your
dealer for service.
Ordering Map Data Updates
The map database in the vehicle is
the most up-to-date information
available when the vehicle was
produced. The map database is
updated periodically, provided that
the map information has changed.
United States and Canada
For any questions about the system
or the update process, contact the
GM Nav Disc Center toll-free phone
number, 1-877-NAV-DISC
(1-877-628-3472) or go to the
center's website,
www.gmnavdisc.com. For any
updates or replacements, call the
GM Nav Disc Center or order the
new database online. Have the
Vehicle Identification Number (VIN)
available when ordering to ensure
the correct and most up-to-date map
database for the vehicle is sent. See
“Vehicle Identification Number
(VIN)”in the index of the vehicle
owner manual for more information. Mexico
For any questions about the
operation of the navigation system
or the update process, contact
General Motors of Mexico,
Customer Care Center Cadillac
toll-free phone number,
01-800-466-0805 or write to
[email protected]. Have the
Vehicle Identification Number (VIN)
available when ordering to ensure
the correct and most up-to-date
DVD map disc for the vehicle is
sent. See
“Vehicle Identification
Number (VIN)” in the Index of the
vehicle owner manual for more
information.
After receiving the updated map
database, see your dealer for
replacement.

Black plate (108,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
7-108 Infotainment System
Once connected, the person called
will be heard through the audio
speakers.
Using the“Digit Dial” Command
The digit dial command allows a
phone number to be dialed by
entering the digits one at a time.
After each digit is entered, the
system repeats back the digit it
heard followed by a tone.
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the last
number.
To hear all of the numbers
recognized by the system, say
“Verify” at any time.
1. Press and hold
b/gfor
two seconds.
2. Say “Digit Dial.” 3. Say each digit, one at a time,
that you want to dial. After each
digit is entered, the system
repeats back the digit it heard
followed by a tone. After the last
digit has been entered,
say “Dial.”
Once connected, the person called
will be heard through the audio
speakers.
Using the “Re-dial”Command
1. Press and hold
b/gfor
two seconds.
2. After the tone, say “Re-dial.”
Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call
When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle.
.Pressb/gto answer the call.
.Pressc/xto ignore a call.
Call Waiting
Call waiting must be supported on
the cell phone and enabled by the
wireless service carrier.
.Pressb/gto answer an
incoming call when another call
is active. The original call is
placed on hold.
.Pressb/gagain to return to
the original call.
.To ignore the incoming call, no
action is required.
.Pressc/xto disconnect the
current call and switch to the call
on hold.
Three-Way Calling
Three-way calling must be
supported on the cell phone and
enabled by the wireless service
carrier.
1. While on a call, press
b/g.
2. Say “Three-way call.”

Black plate (6,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
9-6 Driving and Operating
Remember: Antilock brakes help
avoid only the braking skid.
Off-Road Driving
Four-wheel-drive and all-wheel-drive
vehicles can be used for off-road
driving. Vehicles without four-wheel
drive, all-wheel-drive and vehicles
not equipped with All Terrain (AT) or
On-Off Road (OOR) tires must not
be driven off-road except on a level,
solid surface. To contact the tire
manufacturer for more information
about the original equipment tires,
see the Limited Warranty and
Owner Assistance Information
manual.
Controlling the vehicle is the key to
successful off-road driving. One of
the best ways to control the vehicle
is to control the speed.
{WARNING
When driving off-road, bouncing
and quick changes in direction
can easily throw you out of
position. This could cause you to
lose control and crash. You and
your passengers should always
wear safety belts.
Before Driving Off-Road
.Have all necessary maintenance
and service work completed.
.Fuel the vehicle, fill fluid levels,
and check inflation pressure in
all tires, including the spare,
if equipped.
.Read all the information about
four-wheel-drive and
all-wheel-drive vehicles in this
manual.
.Make sure all underbody
shields, if equipped, are properly
attached.
.Know the local laws that apply to
off-road driving.
To gain more ground clearance if
needed, it may be necessary to
remove the front fascia lower
air dam.
Notice: Operating the vehicle for
extended periods without the
front fascia lower air dam
installed can cause improper air
flow to the engine. Re‐attach the
front fascia air dam after off-road
driving.
Loading the Vehicle for
Off-Road Driving
{WARNING
.Unsecured cargo on the load
floor can be tossed about
when driving over rough
terrain. You or your
passengers can be struck by
flying objects. Secure the
cargo properly.
(Continued)

Black plate (10,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
9-10 Driving and Operating
{WARNING
Driving on frozen lakes, ponds,
or rivers can be dangerous. Ice
conditions vary greatly and the
vehicle could fall through the ice;
you and your passengers could
drown. Drive your vehicle on safe
surfaces only.
Driving in Water
{WARNING
Driving through rushing water can
be dangerous. Deep water can
sweep your vehicle downstream
and you and your passengers
could drown. If it is only shallow
water, it can still wash away the
ground from under your tires.
Traction could be lost, and the
vehicle could roll over. Do not
drive through rushing water.Notice:
Do not drive through
standing water if it is deep
enough to cover the wheel hubs,
axles or exhaust pipe. Deep water
can damage the axle and other
vehicle parts.
If the standing water is not too deep,
drive slowly through it. At faster
speeds, water splashes on the
ignition system and the vehicle can
stall. Stalling can also occur if you
get the tailpipe under water. While
the tailpipe is under water, you will
not be able to start the engine.
When going through water, the
brakes get wet, and it might take
longer to stop. See Driving on Wet
Roads.
After Off-Road Driving
Remove any brush or debris that
has collected on the underbody,
or chassis, or under the hood.
These accumulations can be a fire
hazard. After operation in mud or sand,
have the brake linings cleaned and
checked. These substances can
cause glazing and uneven braking.
Check the body structure, steering,
suspension, wheels, tires, and
exhaust system for damage and
check the fuel lines and cooling
system for any leakage.
More frequent maintenance service
is required. Refer to the
Maintenance Schedule on
page 11‑3.
Driving on Wet Roads
Rain and wet roads can reduce
vehicle traction and affect your
ability to stop and accelerate.
Always drive slower in these types
of driving conditions and avoid
driving through large puddles and
deep‐standing or flowing water.

Black plate (12,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
9-12 Driving and Operating
Hill and Mountain Roads
Driving on steep hills or through
mountains is different than driving
on flat or rolling terrain. Tips for
driving in these conditions include:
.Keep the vehicle serviced and in
good shape.
.Check all fluid levels and brakes,
tires, cooling system, and
transmission.
.Shift to a lower gear when going
down steep or long hills.
{WARNING
If you do not shift down, the
brakes could get so hot that they
would not work well. You would
then have poor braking or even
none going down a hill. You could
crash. Shift down to let the engine
assist the brakes on a steep
downhill slope.
{WARNING
Coasting downhill in N (Neutral)
or with the ignition off is
dangerous. The brakes will have
to do all the work of slowing down
and they could get so hot that
they would not work well. You
would then have poor braking or
even none going down a hill.
Steering may also be affected
when ignition is off. You could
crash. Always have the engine
running and the vehicle in gear
when going downhill.
.Stay in your own lane. Do not
swing wide or cut across the
center of the road. Drive at
speeds that let you stay in your
own lane.
.Be alert on top of hills;
something could be in your lane
(stalled car, accident).
.Pay attention to special road
signs (falling rocks area, winding
roads, long grades, passing or
no-passing zones) and take
appropriate action.
Winter Driving
Driving on Snow or Ice
Drive carefully when there is snow
or ice between the tires and the
road, creating less traction or grip.
Wet ice can occur at about 0°C
(32°F) when freezing rain begins to
fall, resulting in even less traction.
Avoid driving on wet ice or in
freezing rain until roads can be
treated with salt or sand.
Drive with caution, whatever the
condition. Accelerate gently so
traction is not lost. Accelerating too
quickly causes the wheels to spin
and makes the surface under the
tires slick, so there is even less
traction.

Black plate (13,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
Driving and Operating 9-13
Try not to break the fragile traction.
If you accelerate too fast, the drive
wheels will spin and polish the
surface under the tires even more.
The Antilock Brake System (ABS)
improves vehicle stability during
hard stops on slippery roads, but
apply the brakes sooner than when
on dry pavement.
Allow greater following distance on
any slippery road and watch for
slippery spots. Icy patches can
occur on otherwise clear roads in
shaded areas. The surface of a
curve or an overpass can remain icy
when the surrounding roads are
clear. Avoid sudden steering
maneuvers and braking while
on ice.
SeeAntilock Brake System (ABS)
on page 9‑34.
Turn off cruise control, on slippery
surfaces.Blizzard Conditions
Being stuck in snow can be a
serious situation. Stay with the
vehicle unless there is help nearby.
If possible, use Roadside Service.
See Roadside Service (Mexico) on
page 13‑7 orRoadside Service
(U.S. and Canada) on page 13‑10.
To get help and keep everyone in
the vehicle safe:
.Turn on the hazard warning
flashers.
.Tie a red cloth to an outside
mirror.
{WARNING
Snow can trap engine exhaust
under the vehicle. This may
cause exhaust gases to get
inside. Engine exhaust contains
carbon monoxide (CO) which
cannot be seen or smelled. It can
cause unconsciousness and even
death.
If the vehicle is stuck in the snow:
.Clear away snow from around
the base of your vehicle,
especially any that is blocking
the exhaust pipe.
.Check again from time to
time to be sure snow does
not collect there.
.Open a window about 5 cm
(2 in) on the side of the
vehicle that is away from the
wind to bring in fresh air.
(Continued)

Black plate (22,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
9-22 Driving and Operating
Adjustable Throttle and
Brake Pedal
The vehicle has adjustable throttle
and brake pedals that allow you to
change their positions.
The feature will not operate when
the vehicle is in R (Reverse) or
while using the cruise control.
The switch used to adjust the
pedals is located on the center
console below the climate control
system.
Press the right and left arrows to
move the pedals either closer or
further from your body.Before you start driving, fully press
the brake pedal to confirm the
adjustment is right for you. While
driving, make only small
adjustments.
The vehicle has a memory function
which allows the pedal positions to
be saved and recalled. See
Memory
Seats on page 3‑5.
Ignition Positions
The ignition switch has four different
positions. To shift out of P (Park), the ignition
must be in ON/RUN or ACC/
ACCESSORY and the regular brake
pedal must be applied.
A (STOPPING THE ENGINE/
LOCK/OFF):
When the vehicle is
stopped, turn the ignition switch to
LOCK/OFF to turn the engine off.
Retained Accessory Power (RAP)
will remain active. See Retained
Accessory Power (RAP) on
page 9‑26.
This position locks the ignition.
It may also lock the steering wheel
and automatic transmission. The
key can be removed in LOCK/OFF.
The steering may bind with the
wheels turned off center. If this
happens, move the steering wheel
from right to left while turning the
key to ACC/ACCESSORY. If this
doesn't work, then the vehicle needs
service.

Black plate (23,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
Driving and Operating 9-23
Do not turn the engine off when the
vehicle is moving. This will cause a
loss of power assist in the brake
and steering systems and disable
the airbags.
If the vehicle must be shut off In an
emergency:
1. Brake using a firm and steadypressure. Do not pump the
brakes repeatedly. This may
deplete power assist, requiring
increased brake pedal force.
2. Shift the vehicle to N (Neutral). This can be done while the
vehicle is moving. After shifting
to N (Neutral), firmly apply the
brakes and steer the vehicle to a
safe location.
3. Come to a complete stop, shift to P (Park), and turn the ignition
to LOCK/OFF. On vehicles with
an automatic transmission, the
shift lever must be in P (Park) to
turn the ignition switch to the
LOCK/OFF position. 4. Set the parking brake. See
Parking Brake on page 9‑35.
{WARNING
Turning off the vehicle while
moving may cause loss of power
assist in the brake and steering
systems and disable the airbags.
While driving, only shut the
vehicle off in an emergency.
If the vehicle cannot be pulled over,
and must be shut off while driving,
turn the ignition to ACC/
ACCESSORY.
Notice: Using a tool to force the
key to turn in the ignition could
cause damage to the switch or
break the key. Use the correct
key, make sure it is all the way in,
and turn it only with your hand.
If the key cannot be turned by
hand, see your dealer.
B (ACC/ACCESSORY): This
position lets things like the radio
and the windshield wipers operate while the engine is off. Use this
position if the vehicle must be
pushed or towed.
C (ON/RUN):
This position can be
used to operate the electrical
accessories and to display some
instrument panel cluster warning
and indicator lights. This position
can also be used for service and
diagnostics, and to verify the proper
operation of the malfunction
indicator lamp as may be required
for emission inspection purposes.
The switch stays in this position
when the engine is running. The
transmission is also unlocked in this
position on automatic transmission
vehicles when the brake pedal is
applied.
If you leave the key in the ACC/
ACCESSORY or ON/RUN position
with the engine off, the battery could
be drained. You may not be able to
start the vehicle if the battery is
allowed to drain for an extended
period of time.

Black plate (28,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
9-28 Driving and Operating
If you are still having a problem
shifting, then have the vehicle
serviced soon.
Parking over Things
That Burn
{WARNING
Things that can burn could touch
hot exhaust parts under the
vehicle and ignite. Do not park
over papers, leaves, dry grass,
or other things that can burn.
Active Fuel Management®
Vehicles with V8 engines may have
Active Fuel Management. This
system allows the engine to operate
on either all or half of its cylinders,
depending on the driving conditions.
When less power is required, such
as cruising at a constant vehicle
speed, the system will operate in
the half cylinder mode, allowing the
vehicle to achieve better fuel
economy. When greater power
demands are required, such as
accelerating from a stop, passing,
or merging onto a freeway, the
system will maintain full-cylinder
operation.
If the vehicle has an Active Fuel
Management indicator, seeDriver
Information Center (DIC) on
page 5‑23 for more information on
using this display.
Engine Exhaust
{WARNING
Engine exhaust contains carbon
monoxide (CO) which cannot be
seen or smelled. Exposure to CO
can cause unconsciousness and
even death.
Exhaust may enter the vehicle if:
.The vehicle idles in areas
with poor ventilation (parking
garages, tunnels, deep snow
that may block underbody
airflow or tail pipes).
.The exhaust smells or
sounds strange or different.
.The exhaust system leaks
due to corrosion or damage.
.The vehicle exhaust system
has been modified, damaged,
or improperly repaired.
(Continued)

Black plate (37,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
Driving and Operating 9-37
Ride Control Systems
StabiliTrak®System
The vehicle has a vehicle stability
enhancement system called
StabiliTrak. It is an advanced
computer-controlled system that
assists the driver with directional
control of the vehicle in difficult
driving conditions.
StabiliTrak activates when the
computer senses a discrepancy
between the intended path and the
direction the vehicle is actually
traveling. StabiliTrak selectively
applies braking pressure at any one
of the vehicle's brakes to assist the
driver with keeping the vehicle on
the intended path.
StabiliTrak is on automatically
whenever the vehicle is started. To
assist with directional control of the
vehicle, the system should always
be left on. Trailer Sway Control
(TSC) is also on automatically whenthe vehicle is started. See
Trailer
Sway Control (TSC) on page 9‑67
for more information.
When the vehicle is started and
begins to move, the system
performs several diagnostic checks
to insure there are no problems.
The system may be heard or felt
while it is working. This is normal
and does not mean there is a
problem with the vehicle. The
system should initialize before the
vehicle reaches 32 km/h (20 mph).
In some cases, it may take
approximately 3.2 km (2 mi) of
driving before the system initializes.
If cruise control is being used when
StabiliTrak activates, the cruise
control automatically disengages.
The cruise control can be
re-engaged when road conditions
allow. See Cruise Control on
page 9‑41.
If the system fails to turn on or
activate, the StabiliTrak light along
with a message will be displayed on
the Driver Information Center (DIC). If a DIC message appears, make
sure the StabiliTrak system has not
been turned off using the Traction
Control System (TCS)/StabiliTrak
button. Then turn the vehicle off,
wait 15 seconds, and then turn it
back on again to reset the system.
If any of the messages still appear
on the DIC, the vehicle should be
taken in for service. For more
information on the DIC messages,
see
Ride Control System Messages
on page 5‑33.
The StabiliTrak light will flash on the
instrument panel cluster when the
system or the TSC feature is both
on and activated.
The system may be heard or felt
while it is working; this is normal.