phone CADILLAC ESCALADE 2014 Workshop Manual

Black plate (5,1)Cadillac Escalade/Escalade ESV Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-6081529) - 2014 - CRC 1st Edition - 4/23/13
Customer Information 13-5
Cadillac Owner Centre
(Canada) cadillacowner.ca
Take a trip to the Cadillac Owner
Centre:
.Chat live with online help
representatives.
.Locate owner resources such as
lease-end, financing, and
warranty information.
.Retrieve favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
.Download owner manuals.
.Find Cadillac-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service,
have the following information
ready:
.Your name, home address, and
home telephone number.
.Telephone number of your
location.
.Location of the vehicle.
.Model, year, color, and license
plate number of the vehicle.

Black plate (10,1)Cadillac Escalade/Escalade ESV Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-6081529) - 2014 - CRC 1st Edition - 4/23/13
13-10 Customer Information
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state‐of‐the‐art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs by using
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Service on page 13-5.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.

Black plate (15,1)Cadillac Escalade/Escalade ESV Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-6081529) - 2014 - CRC 1st Edition - 4/23/13
Customer Information 13-15
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation; about
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
Navigation System
Use of the navigation system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. See
Using the
Navigation System on page 7-61 for
information on stored data and for
deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as Remote Keyless Entry (RKE)
transmitters for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause
harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (3,1)Cadillac Escalade/Escalade ESV Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-6081529) - 2014 - CRC 1st Edition - 4/23/13
OnStar 14-3
Using Voice Commands
During a Planned Route
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone. Say
“Cancel route.” System
responds: “Do you want to
cancel directions?”
2. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
3. Say “Goodbye.” Exits voice
commands.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Repeat.” System responds
with the last direction given, then
responds with “OnStar ready,”
then a tone.
3. Say “Goodbye.” Exits voice
commands.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with address
and the distance to the
destination, then responds with
“OnStar ready,” then a tone.
3. Say “Goodbye.” Exits voice
commands.
Other Navigation Services
Available from OnStar
OnStar eNav: Allows subscribers
to send destinations from
MapQuest.com to their Turn-by-Turn
Navigation or screen-based
navigation system. When ready, the
directions will be downloaded to the
vehicle. Destination Download:
Press
Q,
then request the Advisor to
download directions to the
navigation system in the vehicle.
After the call ends, press the “Go”
button on the navigation screen to
begin driving directions.
Destinations can also be
downloaded on the go. For
information about eNav, Destination
Download, and coverage maps see
www.onstar.com (U.S.),
www.onstar.ca (Canada).
Connections
OnStar Hands-Free Calling allows
calls to be made and received from
the vehicle. The vehicle can also be
controlled from a cell phone through
the OnStar RemoteLink mobile app.
For coverage maps, see
www.onstar.com (U.S.),
www.onstar.ca (Canada).
Hands-Free Calling
1. Press=. System responds:
“OnStar ready.”

Black plate (6,1)Cadillac Escalade/Escalade ESV Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-6081529) - 2014 - CRC 1st Edition - 4/23/13
14-6 OnStar
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond the
control of OnStar may preventservice such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.
See
Radio Frequency Statement on
page 13-15 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Press
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to the deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar.com (U.S.) or OnStar.ca
(Canada)
The website provides access to
account information, allows
management of the OnStar
subscription, and viewing of videos
of each service. Get subscription
plan pricing and sign up for OnStar
Vehicle Diagnostics. Click on the
“My Account” tab on the home
page. The website navigation and
services provided may vary by
country.

Black plate (3,1)Cadillac Escalade/Escalade ESV Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-6081529) - 2014 - CRC 1st Edition - 4/24/13
INDEX i-3
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Cluster, Instrument . . . . . . . . . . . . 5-10
Collision Damage Repair . . . . . . 13-9
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-4
Compressor Kit, TireSealant . . . . . . . . . . . . . . . . . . . . . . 10-61
Configure Menu . . . . . . . . . . . . . . . 7-82
Connections
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-3
Continuous Damping Control (CDC) . . . . . . . . . . . . . . . . 9-39
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convex Mirrors . . . . . . . . . . . . . . . . 2-15
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-14
Engine TemperatureGauge . . . . . . . . . . . . . . . . . . . . . . 5-12
Cooling System . . . . . . . . . . . . . . . 10-14 Engine Messages . . . . . . . . . . . . 5-28
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 13-8
Cruise Control . . . . . . . . . . . . . . . . . 9-40 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1 Customer Assistance . . . . . . . . . . 13-4
Offices . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Information Service PublicationsOrdering Information . . . . . . .13-11
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 13-1
D
Damage Repair, Collision . . . . . . 13-9
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-14
Database Coverage Explanations . . . . . . . . . . . . . . . . . 7-97
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-5
Defensive Driving . . . . . . . . . . . . . . . 9-3
Delayed Locking . . . . . . . . . . . . . . . . 2-7
Destination, Navigation . . . . . . . . 7-69
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 7-29
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-5 Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-9
Door
Ajar Messages . . . . . . . . . . . . . . . 5-28
Delayed Locking . . . . . . . . . . . . . . . 2-7
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Power Locks . . . . . . . . . . . . . . . . . . . 2-7
Drive Belt Routing, Engine . . . . . 12-3
Drive Systems All-Wheel Drive . . . 10-24, 9-33
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . 5-22
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 9-53
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-21
Highway Hypnosis . . . . . . . . . . . . 9-11
Hill and Mountain Roads . . . . . . 9-11
If the Vehicle is Stuck . . . . . . . . . 9-13
Loss of Control . . . . . . . . . . . . . . . . 9-5
Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-5
Off-Road Recovery . . . . . . . . . . . . 9-4

Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-6081529) - 2014 - CRC 1st Edition - 4/24/13
i-8 INDEX
N
NavigationDestination . . . . . . . . . . . . . . . . . . . 7-69
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-2
Symbols . . . . . . . . . . . . . . . . . . . . . . 7-64
Using the System . . . . . . . . . . . . . 7-61
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . 13-15
New Vehicle Break-In . . . . . . . . . . 9-20
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . 5-31
Object Detection, Side Blind Zone Alert (SBZA) . . . . . . . . . . . 9-44
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-11 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 9-5
Driving . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Recovery . . . . . . . . . . . . . . . . . . . . . . 9-4
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-6
Engine Oil Life System . . . . . . . 10-9
Messages . . . . . . . . . . . . . . . . . . . . 5-29
Pressure Light . . . . . . . . . . . . . . . . 5-20
Older Children, Restraints . . . . . 3-37 Online Owner Center . . . . . . . . . . 13-4
OnStar
®
System, In Brief . . . . . . . . . . . . . . 1-22
OnStar®Additional
Information . . . . . . . . . . . . . . . . . . . 14-5
OnStar
®Connections . . . . . . . . . . 14-3
OnStar®Diagnostics . . . . . . . . . . . 14-5
OnStar®Emergency . . . . . . . . . . . 14-2
OnStar®Navigation . . . . . . . . . . . . 14-2
OnStar®Overview . . . . . . . . . . . . . 14-1
OnStar®Security . . . . . . . . . . . . . . 14-2
Ordering Service Publications . . . . . . . . .13-11
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Overheated Engine
Protection
Operating Mode . . . . . . . . . . . . . 10-19
Overheating, Engine . . . . . . . . . . 10-17
Overview, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 7-4
P
Park
Shifting Into . . . . . . . . . . . . . . . . . . . 9-25
Shifting Out of . . . . . . . . . . . . . . . . 9-26
Tilt Mirrors . . . . . . . . . . . . . . . . . . . . 2-17
Parking Assist, Ultrasonic . . . . . . . . . . . . . 9-42
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-34
Brake and P (Park)
Mechanism Check . . . . . . . . 10-27
Over Things That Burn . . . . . . . 9-27
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 5-13
Passenger Sensing System . . . 3-31
Perchlorate Materials Requirements, California . . . . . 10-3
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-35
Phone Bluetooth . . . . . . . . . . . . . . . . . . . 7-100
Power Door Locks . . . . . . . . . . . . . . . . . . . . 2-7
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Protection, Battery . . . . . . . . . . . . 6-10
Retained Accessory (RAP) . . . 9-25

Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-6081529) - 2014 - CRC 1st Edition - 4/24/13
INDEX i-11
Signals, Turn andLane-Change . . . . . . . . . . . . . . . . . 6-7
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . 5-11
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 5-19
System . . . . . . . . . . . . . . . . . . . . . . . 9-35
Start Assist, Hills . . . . . . . . . . . . . . 9-35
Start Vehicle, Remote . . . . . . . . . . 2-5
Starter Switch Check . . . . . . . . . 10-26
Starting the Engine . . . . . . . . . . . . 9-23
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4 Fluid, Power . . . . . . . . . . . . . . . . 10-20
Heated Wheel . . . . . . . . . . . . . . . . . 5-3
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-2
Steps Power Assist . . . . . . . . . . . . . . . . . 2-12
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Storage Areas Armrest . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Center Console . . . . . . . . . . . . . . . . 4-2
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Roof Rack System . . . . . . . . . . . . . 4-3 Storing the Tire Sealant
and Compressor Kit . . . . . . . . . 10-68
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-13
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-20
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Symbols, Navigation . . . . . . . . . . . 7-64
System Infotainment . . . . . . . . . . . . . . . . . . . 7-2
Roof Rack . . . . . . . . . . . . . . . . . . . . . 4-3
System Needs Service, If . . . . . . 7-96
T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-11
Text Telephone (TTY) Users . . . 13-4
Theft-Deterrent Systems . . . . . . . 2-14
Immobilizer . . . . . . . . . . . . . . . . . . . 2-14
Third-Row Seats . . . . . . . . . . . . . . . 3-12
Throttle, Adjustable . . . . . . . . . . . . 9-21
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Tires
All-Terrain . . . . . . . . . . . . . . . . . . 10-41
Buying New Tires . . . . . . . . . . . 10-54
Chains . . . . . . . . . . . . . . . . . . . . . . 10-59
Changing . . . . . . . . . . . . . . . . . . . 10-69
Designations . . . . . . . . . . . . . . . 10-43 Tires (cont'd)
Different Size . . . . . . . . . . . . . . . 10-56
Full-Size Spare . . . . . . . . . . . . . 10-81
If a Tire Goes Flat . . . . . . . . . . 10-60
Inflation Monitor System . . . . 10-49
Inspection . . . . . . . . . . . . . . . . . . 10-52
Messages . . . . . . . . . . . . . . . . . . . . 5-33
Pressure . . . . . . . . . . . . . . . . . . . . 10-48
Pressure Light . . . . . . . . . . . . . . . . 5-19
Pressure Monitor System . . . 10-48
Rotation . . . . . . . . . . . . . . . . . . . . 10-52
Sealant and
Compressor Kit . . . . . . . . . . . 10-61
Sealant and Compressor
Kit, Storing . . . . . . . . . . . . . . . . 10-68
Secondary Latch System . . . 10-78
Sidewall Labeling . . . . . . . . . . . 10-41
Terminology and Definitions . . . . . . . . . . . . . . . . . 10-43
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-57
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . 10-58
Wheel Replacement . . . . . . . . 10-58
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-53
Winter . . . . . . . . . . . . . . . . . . . . . . 10-41