phone CADILLAC ESCALADE 2018 User Guide

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
158 INSTRUMENTS AND CONTROLS
Remote Left in Vehicle Alert
This feature sounds an alert when the
RKE transmitter is left in the vehicle.
This menu also enables Remote No
Longer in Vehicle Alert.
Select Off or On.
Bluetooth
Select and the following may display:
.Pair New Device
. Device Management
. Ringtones
. Voice Mail Numbers
. Text Message Alerts
Pair New Device
Select to pair a new device. See
“Pairing” under“Bluetooth
(Infotainment Controls)” in the
infotainment manual.
Device Management
Select to connect to a different phone
source, disconnect a phone, or delete
a phone. Ringtones
Select to change the ring tone for the
specific phone. The phone does not
need to be connected to change the
ring tone.
Voice Mail Numbers
This feature displays the voice mail
number for all connected phones. To
change the voice mail number, select
EDIT. Type a new number, then
select SAVE.
Text Message Alerts
This feature allows text messages to
be received. See
“Text Messaging”
under “Phone ”in the infotainment
manual.
Select Off or On.
Apple CarPlay
Select and the following may display:
. Apple CarPlay
. Manage Apple CarPlay Devices Apple CarPlay
This feature allows Apple devices to
be connected to the infotainment
system through a USB port.
Select Off or On.
Manage Apple CarPlay Devices
Select to manage Apple devices. Apple
CarPlay must be on for this feature to
be accessed.
Android Auto
Select and the following may display:
.
Android Auto
. Manage Android Auto Devices
Android Auto
This feature allows Android devices to
be connected to the infotainment
system through a USB port.
Select Off or On.
Manage Android Auto Devices
Select to manage Android devices.
Android Auto must be on for this
feature to be accessed.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
172 INFOTAINMENT SYSTEM
Infotainment System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . . . . 172
Introduction
Infotainment
See the infotainment manual for
information on the radio, audio
players, phone, navigation system,
Rear Seat Entertainment (RSE), and
voice or speech recognition. It also
includes information on settings.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
DRIVING AND OPERATING 183
Trailer Towing
General Towing Information . . . . 252
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 252
Trailer Towing . . . . . . . . . . . . . . . . . . . . 255
Towing Equipment . . . . . . . . . . . . . . . 258
Trailer Sway Control (TSC) . . . . . . 260
Conversions and Add-Ons
Add-On Electrical Equipment . . . 262
Driving Information
Distracted Driving
Distraction comes in many forms and
can take your focus from the task of
driving. Exercise good judgment and
do not let other activities divert your
attention away from the road. Many
local governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep your
eyes on the road, keep your hands on
the steering wheel, and focus your
attention on driving.
. Do not use a phone in demanding
driving situations. Use a
hands-free method to place or
receive necessary phone calls.
. Watch the road. Do not read, take
notes, or look up information on
phones or other electronic devices.
. Designate a front seat passenger
to handle potential distractions. .
Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings. Program
all trip information into any
navigation device prior to driving.
. Wait until the vehicle is parked to
retrieve items that have fallen to
the floor.
. Stop or park the vehicle to tend to
children.
. Keep pets in an appropriate carrier
or restraint.
. Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
184 DRIVING AND OPERATING
Refer to the infotainment section for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means“always
expect the unexpected.” The first step
in driving defensively is to wear the
seat belt. See Seat Belts075.
. Assume that other road users
(pedestrians, bicyclists, and other
drivers) are going to be careless
and make mistakes. Anticipate
what they might do and be ready.
. Allow enough following distance
between you and the driver in
front of you.
. Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even a
small amount of alcohol. You can
have a serious —or even fatal —
collision if you drive after drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.
Control of a Vehicle
Braking, steering, and accelerating are
important factors in helping to control
a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time. Average driver reaction time is about
three-quarters of a second. In that
time, a vehicle moving at 100 km/h
(60 mph) travels 20 m (66 ft), which
could be a lot of distance in an
emergency.
Helpful braking tips to keep in mind
include:
.
Keep enough distance between
you and the vehicle in front
of you.
. Avoid needless heavy braking.
. Keep pace with traffic.
If the engine ever stops while the
vehicle is being driven, brake normally
but do not pump the brakes. Doing so
could make the pedal harder to push
down. If the engine stops, there will
be some power brake assist but it will
be used when the brake is applied.
Once the power assist is used up, it
can take longer to stop and the brake
pedal will be harder to push.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
250 DRIVING AND OPERATING
Warning (Continued)
.Keep sparks, flames, and
smoking materials away
from fuel.
. Do not leave the fuel pump
unattended.
. Do not use a cell phone while
refueling.
. Do not reenter the vehicle
while pumping fuel.
. Keep children away from the
fuel pump and never let
children pump fuel.
. Fuel can spray out if the
refueling nozzle is inserted
too quickly. This spray can
happen if the tank is nearly
full, and is more likely in hot
weather. Insert the refueling
nozzle slowly and wait for any
hiss noise to stop prior to
beginning to flow fuel.
Locate the fuel door. The fuel gauge
has an arrow to indicate the side of
the vehicle the fuel door is on. To
open the fuel door, push and release
the rearward center edge of the door.
The vehicle has a capless refueling
system and does not have a fuel cap.
The filling nozzle must be fully
inserted and latched prior to starting
fuel flow.
{Warning
Overfilling the fuel tank by more
than three clicks of a standard fill
nozzle may cause:
. Vehicle performance issues,
including engine stalling and
damage to the fuel system.
. Fuel spills.
. Potential fuel fires.
Be careful not to spill fuel. Wait a few
seconds after you have finished
pumping before removing the nozzle.
Clean fuel from painted surfaces as
soon as possible. See Exterior Care
0 337.
{Warning
If a fire starts while you are
refueling, do not remove the nozzle.
Shut off the flow of fuel by shutting
off the pump or by notifying the
station attendant. Leave the area
immediately.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
DRIVING AND OPERATING 251
Filling the Tank With a Portable
Gas Can
If the vehicle runs out of fuel and
must be filled from a portable gas can:
1. Locate the capless funneladapter from inside the vehicle.
2. Insert and latch the funnel into the capless fuel system.
{Warning
Attempting to refuel without using
the funnel adapter may cause fuel
spillage and damage the capless
fuel system. This could cause a fire
and you or others could be badly
burned and the vehicle could be
damaged. 3. Remove and clean the funnel
adapter and return to the storage
location.
Filling a Portable Fuel
Container
{Warning
Filling a portable fuel container
while it is in the vehicle can cause
fuel vapors that can ignite either by
static electricity or other means.
You or others could be badly
burned and the vehicle could be
damaged. Always:
. Use approved fuel containers.
. Remove the container from
the vehicle, trunk, or pickup
bed before filling.
. Place the container on the
ground.
. Place the nozzle inside the fill
opening of the container
before dispensing fuel, and
(Continued)
Warning (Continued)
keep it in contact with the fill
opening until filling is
complete.
. Fill the container no more
than 95% full to allow for
expansion.
. Do not smoke, light matches,
or use lighters while
pumping fuel.
. Avoid using cell phones or
other electronic devices.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
362 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 362
Customer Assistance Offices . . . . 364
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 365
Online Owner Center . . . . . . . . . . . . . 365
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 365
Roadside Service . . . . . . . . . . . . . . . . . 366
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 368
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 368
Collision Damage Repair . . . . . . . . . 369
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . . . . 371
Radio Frequency Statement . . . . . 372
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 372
Reporting Safety Defects to the Canadian Government . . . . . . . . . 373 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 373
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Event Data Recorders . . . . . . . . . . . . 374
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Infotainment System . . . . . . . . . . . . . 375
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
CUSTOMER INFORMATION 363
further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are
completely satisfied with the new
vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by
the Council of Better Business Bureaus
to settle automotive disputes
regarding vehicle repairs or the
interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you. You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
364 CUSTOMER INFORMATION
STEP THREE—Canadian Owners :
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps One and Two, General Motors of
Canada Company wants you to be
aware of its participation in a
no-charge mediation/arbitration
program. General Motors of Canada
Company has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims.
The program provides for the review
of the facts involved by an impartial
third party arbiter, and may include
an informal hearing before the arbiter.
The program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call
the Cadillac Customer Care Centre,
1-888-446-2000, or write to:
General Motors Cadillac Customer
Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Cadillac encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Cadillac, the letter
should be addressed to:
United States and Puerto Rico
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Service: 1-800-224-1400
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Company
Cadillac Customer Care Centre, Mail
Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-888-446-2000 (English/French)
Cadillac Roadside Service:
1-800-882-1112
Overseas
Contact the local General Motors
Business Unit.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
CUSTOMER INFORMATION 365
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones (TTYs),
Cadillac has TTY equipment available
at its Customer Assistance Center. Any
TTY user can communicate with
Cadillac by dialing: 1-800-833-2622.
TTY users in Canada can dial
1-800-263-3830.
Online Owner Center
Online Owner Experience (U.S.)
my.cadillac.com
The Cadillac online owner experience
allows interaction with Cadillac and
keeps important vehicle-specific
information in one place.
Membership Benefits
E:Download owner’s manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I: View printable dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers, and
hours.
r: Track your vehicle’s warranty
information.
J: View active recalls or search by
Vehicle Identification Number (VIN).
See Vehicle Identification Number (VIN)
0 358.
H:View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information.
F: Chat with online help
representatives.
See my.cadillac.com to register your
vehicle.
Cadillac Owner Centre (Canada)
cadillacowner.ca
Visit the Cadillac Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and warranty
information.
. Retrieve favorite articles, quizzes,
tips, and multimedia galleries
organized into the Featured
Articles and Auto Care Sections.
. Download owner’s manuals.
. Find Cadillac-recommended
maintenance services.
GM Mobility
Reimbursement Program