phone CADILLAC ESCALADE 2018 Owner's Guide

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
366 CUSTOMER INFORMATION
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca or
call 1-800-GM-DRIVE (800-463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges
™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification before
this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
370 CUSTOMER INFORMATION
Repair Facility
GM also recommends that you choose
a collision repair facility that meets
your needs before you ever need
collision repairs. Your dealer may have
a collision repair center with
GM-trained technicians and
state-of-the-art equipment, or be able
to recommend a collision repair center
that has GM-trained technicians and
comparable equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There are
significant differences in the quality of
coverage afforded by various
insurance policy terms. Many
insurance policies provide reduced
protection to the GM vehicle by
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies will
not specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read
the lease carefully, as you may be
charged at the end of the lease for
poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of. Move
the vehicle only if its position puts
you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information
to police and other parties involved in
the crash.
For emergency towing see
Roadside
Service 0366. Gather the following information:
.
Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the damage
to the other vehicle
Choose a reputable repair facility that
uses quality replacement parts. See
“Collision Parts ”earlier in this section.
If the airbag has inflated, see What
Will You See after an Airbag Inf lates?
0 89.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
CUSTOMER INFORMATION 375
others for research purposes, where a
need is shown and the data is not tied
to a specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar
and has an active service plan,
additional data may be collected
through the OnStar system. This
includes information about the
vehicle’s operation; collisions involving
the vehicle; the use of the vehicle and
its features; and, in certain situations,
the location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional Information
0 382.
Infotainment System
Using the navigation system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. See the
infotainment manual for information
on stored data and for deletion
instructions.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
378 ONSTAR
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
Navigation
OnStar navigation requires a specific
OnStar service plan. Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to
open the OnStar app on the
infotainment display. For other
vehicles press
=as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Cancel route.” System
responds: “Do you want to cancel
directions?”
3. Say “Yes.”System responds: “OK,
request completed, thank you,
goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System responds
with the last direction given,
then responds with “OnStar
ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
380 ONSTAR
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance. .
Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
For myCadillac mobile app
information and compatibility, see
www.my.cadillac.com.
An active OnStar service, compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service, which
requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to
open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other vehicles
press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds: “Call.
Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds: “OK,
calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
ONSTAR 383
may not work if the OnStar equipment
is not properly installed or it has not
been properly maintained.
If equipment or software is added,
connected, or modified, OnStar
services may not work. Other
problems beyond the control of
OnStar—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0372.
Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs. .
Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Assistance or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
. Obstruction of the GPS can occur
in a large city with tall buildings;
in parking garages; around
airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals are
not available, the OnStar system
should still operate to call OnStar.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
INDEX 389
Climate Control SystemsDual Automatic . . . . . . . . . . . . . . . . . . . 173
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Cluster, Instrument . . . . . . . . . . . . . . . . . 130
Collision Damage Repair . . . . . . . . . . . 369
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Connections OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Control of a Vehicle . . . . . . . . . . . . . . . . 184
Convenience Net . . . . . . . . . . . . . . . . . . . . 118
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . 49
Coolant Engine Temperature Gauge . . . . . . 134
Engine Temperature WarningLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Cooling . . . . . . . . . . . . . . . . . . . . . . . . .173, 178
Cooling System . . . . . . . . . . . . . . . . . . . . . 273
Cornering Lamps . . . . . . . . . . . . . . . . . . . 169
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . 222 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Cruise Control, Adaptive . . . . . . . . . . . 225
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Customer Assistance . . . . . . . . . . . . . . . 365
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Text Telephone (TTY) Users . . . . . 365
Customer Information Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . . . . . 371
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 362
D
Damage Repair, Collision . . . . . . . . . . . 369
Danger, Warning, and Caution . . . . . . . . 3
Data CollectionInfotainment System . . . . . . . . . . . . . 375
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Data Recorders, Event . . . . . . . . . . . . . . 374
Daytime Running Lamps (DRL) . . . 166
Defensive Driving . . . . . . . . . . . . . . . . . . . 184
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 39
Diagnostics OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Distracted Driving . . . . . . . . . . . . . . . . . . 183
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 169
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 145
Delayed Locking . . . . . . . . . . . . . . . . . . . . 39 Door (cont'd)
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . 39
Drive Belt Routing, Engine . . . . . . . . . 361
Driver Assistance Systems . . . . . . . . . 233
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . . . . . . 145
Driver Mode Control . . . . . . . . . . . . . . . . 220
Driving Assistance Systems . . . . . . . . . . . . . . . 240
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 252
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
For Better Fuel Economy . . . . . . . . . . . 27
Hill and Mountain Roads . . . . . . . . 191
If the Vehicle is Stuck . . . . . . . . . . . . 193
Loss of Control . . . . . . . . . . . . . . . . . . . . 186
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Off-Road Recovery . . . . . . . . . . . . . . . . 185
Vehicle Load Limits . . . . . . . . . . . . . . 193
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . 190
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Winter Mode Light . . . . . . . . . . . . . . . 140
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . . . . . 173

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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396 INDEX
Storage Compartments . . . . . . . . . . . . . 116
StrutsGas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Stuck Vehicle . . . . . . . . . . . . . . . . . . . . . . . 193
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Sunglass Storage . . . . . . . . . . . . . . . . . . . . 117
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward Collision Alert (FCA) . . . . 240
Infotainment . . . . . . . . . . . . . . . . . 172, 375
Roof Rack . . . . . . . . . . . . . . . . . . . . . . . . . 119
Systems Driver Assistance . . . . . . . . . . . . . . . . . 233
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . 133
Text Telephone (TTY) Users . . . . . . . 365
Theft-Deterrent Systems . . . . . . . . . . . . 48Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . 48
Third-Row Seats . . . . . . . . . . . . . . . . . . . . . 73
Throttle, Adjustable . . . . . . . . . . . . . . . . 198
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
All-Season . . . . . . . . . . . . . . . . . . . . . . . . . 300
All-Terrain . . . . . . . . . . . . . . . . . . . . . . . . . 301
Buying New Tires . . . . . . . . . . . . . . . . . 314
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318 Tires (cont'd)
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Designations . . . . . . . . . . . . . . . . . . . . . . 302
Different Size . . . . . . . . . . . . . . . . . . . . . . 315
Full-Size Spare . . . . . . . . . . . . . . . . . . . . 328
If a Tire Goes Flat . . . . . . . . . . . . . . . . 318
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . 312
Low Profile . . . . . . . . . . . . . . . . . . . . . . . . 301
Pressure . . . . . . . . . . . . . . . . . . . . . . 305, 307
Pressure Light . . . . . . . . . . . . . . . . . . . . . 142
Pressure Monitor Operation . . . . . . 308
Pressure Monitor System . . . . . . . . 307
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Sidewall Labeling . . . . . . . . . . . . . . . . . 301
Terminology and Definitions . . . . 303
Uniform Tire Quality Grading . . . . 316
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Wheel Replacement . . . . . . . . . . . . . . 317
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . 210
Tow/Haul Mode Light . . . . . . . . . . . . . . 140
Towing
Driving Characteristics . . . . . . . . . . . 252
Equipment . . . . . . . . . . . . . . . . . . . . . . . . 258
General Information . . . . . . . . . . . . . . 252 Towing (cont'd)
Recreational Vehicle . . . . . . . . . . . . . . 333
Trailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Trailer Sway Control (TSC) . . . . . . . 260
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Traction Control System (TCS)/StabiliTrak Light . . . . . . . . . . . . . . . . 142
Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . . . . . 218
Trailer Sway Control (TSC) . . . . . . . . . . . . . . . 260
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Transfer Case . . . . . . . . . . . . . . . . . . . . . . . 211
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 206
Fluid, Automatic . . . . . . . . . . . . . . . . . . 271
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . 133
Turn and Lane-Change Signals . . . . 168
U
Uniform Tire Quality Grading . . . . . . 316
Universal Remote System . . . . . . . . . . 160 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 163