ECU CADILLAC ESCALADE 2022 Workshop Manual

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15567102) - 2022 - CRC - 11/17/21
VEHICLE CARE 433
2. Tilt the tire toward the vehicle.Separate the tire/wheel retainer
from the guide pin. Pull the pin
through the center of the wheel.
Tilt the retainer down through the
center wheel opening.
Make sure the retainer is fully
seated across the underside of the
wheel.
3. Assemble the jack handleextensions (4) and wheel
wrench (5).
Caution
Use of an air wrench or other power
tools with the hoist mechanism is
not recommended and could
damage the system. Use only the
tools supplied with the hoist
mechanism.
4. Insert the open end of theextension (7) through the hole in
the rear bumper (8) (hoist shaft
access hole). 5. Raise the tire part way upward.
Make sure the retainer is seated in
the wheel opening.
6. Raise the tire fully against the underside of the vehicle by turning
the wheel wrench clockwise until
you hear two clicks or feel it skip
twice. The cable cannot be
overtightened.7. Make sure the tire is stored
securely. Push, pull, and then try to
turn the tire. If the tire moves, use
the wheel wrench to tighten the
cable.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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434 VEHICLE CARE
Repeat this tightness check
procedure when checking the spare
tire pressure according to the
scheduled maintenance
information or any time the spare
tire is handled due to service of
other components.
Correctly Stored
Incorrectly Stored
8. Reinstall the spare tire lock.
9. Reinstall the hoist shaft access cover.
Storing the Tools
To store the tools:
1. Return the tools (wheel wrench, jack handle, and jack handle
extensions) to the tool bag. Use the
velcro straps to secure the tool bag
under the load floor in the
cargo area.
2. Position the jack and wheel blocks in the driver side trim panel over
the wheelhouse. 3. Turn the jack knob clockwise until
the jack is secured tight in the
mounting bracket. Be sure to
position the holes in the base of
the jack onto the pin in the
mounting bracket.
4. Close the trim panel door.
Storing a Flat Tire Inside of the
Vehicle
If the vehicle has 275/60R20 or
275/50R22 size tires, the flat tire must
be stored inside of the vehicle in the
cargo area using the flat tire secure
strap inside the glove box. 1. Store the tools. See “Storing the
Tools ”earlier in this section.
2. The third row seat must be folded down to provide sufficient space to
store the flat tire. If the third row
seat cannot be folded down, the
flat tire cannot be stored and must
be left in a safe location, to be
picked up at a later time.
3. Once there is sufficient space in the rear of the vehicle, lift the flat
tire and place it on top of the load
floor, with the valve stem
pointed up.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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VEHICLE CARE 435
4. Remove the flat tire secure strapfrom the glove box and place the
loop end of the strap through the
cargo tie-down. Place the hook end
of the strap through the loop and
pull it until the strap is fastened
securely to the tie-down.5. Route the hook end of the strapthrough the wheel, as shown.
6. Attach the hook to the other cargo tie-down in the rear of the vehicle.
7. Tighten the strap.
Full-Size Spare Tire
If this vehicle came with a full-size
spare tire, it was fully inflated when
new, however, it can lose air over
time. Check the inflation pressure
regularly. See Tire Pressure0409 and
Vehicle Load Limits 0241 for
information regarding proper tire
inflation and loading the vehicle. For instructions on how to remove, install,
or store a spare tire, see
Tire Changing
0 424.
If equipped with a temporary use
full-size spare tire, it is indicated on
the tire sidewall. See Tire Sidewall
Labeling 0404. This spare tire should
not be driven on over 112 km/h
(70 mph), or 88 km/h (55 mph) when
pulling a trailer, at the proper
inflation pressure. Repair and replace
the road tire as soon as it is
convenient, and stow the spare tire for
future use.
Caution
If the vehicle has four-wheel drive
and a different size spare tire is
installed, do not drive in four-wheel
drive until the flat tire is repaired
and/or replaced. The vehicle could
be damaged and the repairs would
not be covered by the warranty.
Never use four-wheel drive when a
different size spare tire is installed
on the vehicle.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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VEHICLE CARE 439
10. Connect the other end of thenegative (−) cable to the discharged
battery negative (−) grounding
point.
11. Start the vehicle with the good battery and run the engine for a
while.
12. Try to start the vehicle that had the dead battery. If it will not start
after a few tries, it probably needs
service.
Caution
If the jumper cables are connected
or removed in the wrong order,
electrical shorting may occur and
damage the vehicle. The repairs
would not be covered by the vehicle
warranty. Always connect and
remove the jumper cables in the
correct order, making sure that the
cables do not touch each other or
other metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables. After starting the disabled vehicle and
removing the jumper cables, allow it
to idle for several minutes.
Towing the Vehicle
Caution
Incorrectly transporting a disabled
vehicle may cause damage to the
vehicle. Use proper tire straps to
secure the vehicle to the flatbed
tow truck. Do not strap or hook to
any frame, underbody,
or suspension component not
specified below. Do not move
vehicles with drive axle tires on the
ground. Damage is not covered by
the vehicle warranty.
Caution
The vehicle may be equipped with
an electric parking brake and/or an
electronic shifter. In the event of a
loss of 12-volt battery power, the
electric parking brake cannot be
released, and the vehicle cannot be
(Continued)
Caution (Continued)
shifted to N (Neutral). Tire skates
or dollies must be used under the
non-rolling tires to prevent damage
while loading/unloading the vehicle.
Dragging the vehicle will cause
damage not covered by the vehicle
warranty.
Caution
The vehicle may be equipped with a
tow eye. Improper use of the tow
eye may cause damage to the
vehicle and is not covered by the
vehicle warranty. If equipped, use
the tow eye to load the vehicle onto
a flatbed tow truck from a flat road
surface, or to move the vehicle a
very short distance at a walking
pace. The tow eye is not designed
for off-road recovery. The vehicle
must be in N (Neutral) with the
electric parking brake released
when using the tow eye.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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442 VEHICLE CARE
To dinghy tow:1. Position the vehicle being towed behind the tow vehicle, facing
forward and on a level surface.
2. Securely attach the vehicle being towed to the tow vehicle.
3. Apply the parking brake and start the engine.
4. Shift the transfer case to N (Neutral). See “Shifting into
N (Neutral)” underFour-Wheel Drive
0 257 for the proper procedure.
Check that the vehicle is in
N (Neutral) by shifting the
transmission to R (Reverse) and
then to D (Drive). There should be
no movement of the vehicle while
shifting.
5. Shift the transmission to P (Park).
Caution
Failure to tow the vehicle with the
transmission in P (Park) can cause
damage to the transmission.
6. Turn off the engine. 7. Place the vehicle in ACC/
ACCESSORY mode by pressing the
start button without stepping on
the brake pedal.
8. Release the parking brake only when you are confident it is
secured to tow vehicle and will
not roll.
Before going on to the next step, be
sure to take the mechanical key
with you. It will be needed to
re-enter the vehicle after the power
is disconnected. See “Drive Door
Key Lock Cylinder Access” under
Door Locks 014.
9. Disconnect the negative battery cable at the battery and secure the
nut and bolt. Cover the negative
battery post with a non-conductive
material to prevent any contact
with the negative battery terminal.Caution
Failure to disconnect the negative
battery cable or to have it contact
the terminals can cause damage to
the vehicle. 10. Move the steering wheel to make
sure the steering column is
unlocked.
Caution
If the steering column is locked,
vehicle damage may occur.
11. Rock the vehicle to make sure the parking brake is not set and
transfer case is in N (Neutral).
Caution
Towing the vehicle with the parking
brake set can damage it. Always
release the parking brake prior to
towing the vehicle.
Disconnecting the Towed Vehicle
Before disconnecting the towed
vehicle: 1. Park on a level surface.
2. Connect the battery.
3. Apply the brake pedal.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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VEHICLE CARE 453
Removing and Replacing the
Floor Mats
Pull up on the rear of the floor mat to
unlock each retainer and remove.
Reinstall by lining up the floor mat
retainer openings over the carpet
retainers and snapping into position.
Make sure the floor mat is properly
secured in place.
Verify the floor mat does not interfere
with the pedals.
Cleaning Rubber Floor Mats
(All-Weather Mats and Floor
Liners)
See“Vinyl/Rubber” underInterior Care
0 449 for important cleaning
information.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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CUSTOMER INFORMATION 471
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 471
Customer Assistance Offices . . . . 473
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 474
Online Owner Center . . . . . . . . . . . . . 474
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 475
Roadside Service . . . . . . . . . . . . . . . . . 475
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 477
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 477
Collision Damage Repair . . . . . . . . . 478
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 480
Radio Frequency Statement . . . . . 481
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 481
Reporting Safety Defects to the Canadian Government . . . . . . . . . 481
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 482
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 482
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 482
Event Data Recorders . . . . . . . . . . . . 483
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483
Infotainment System . . . . . . . . . . . . . 484
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.

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CUSTOMER INFORMATION 475
GM Mobility
Reimbursement Program
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See
cadillaccanada.ca, or call
1-800-GM-DRIVE (800-463-7483) for
details. TTY users call 1-800-263-3830.
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges
™
.Emergency Fuel Delivery: Delivery
of enough fuel for the vehicle to get
to the nearest service station.
.Lock-Out Service: Service to unlock
the vehicle if you are locked out.
A remote unlock may be available if
you have OnStar. For security
reasons, the driver must present
identification before this service is
given.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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482 CUSTOMER INFORMATION
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-458-8006,
or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000,
or write:
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7In Mexico, call 800-466-0805 or
800-212-234-5522.
In other Central America and
Caribbean Countries, call
52-555-901-2369.
Vehicle Data Recording
and Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For example,
the vehicle uses computer modules to
monitor and control engine and
transmission performance, to monitor
the conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store data
to help the dealer technician service
the vehicle or to help GM improve
safety or features. Some modules may
also store data about how the vehicle
is operated, such as rate of fuel
consumption or average speed. These
modules may retain personal
preferences, such as radio presets, seat
positions, and temperature settings.
Cybersecurity
GM collects information about the use
of your vehicle including operational
and safety related information. We
collect this information to provide,
evaluate, improve, and troubleshoot
our products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic access
or control is important to GM. GM
maintains appropriate security
standards, practices, guidelines and
controls aimed at defending the
vehicle and the vehicle service
ecosystem against unauthorized
electronic access, detecting possible
malicious activity in related networks,
and responding to suspected
cybersecurity incidents in a timely,
coordinated and effective manner.
Security incidents could impact your
safety or compromise your private
data. To minimize security risks,
please do not connect your vehicle

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CUSTOMER INFORMATION 483
electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such
as Bluetooth, WIFI or similar
technology). In the event you suspect
any security incident impacting your
data or the safe operation of your
vehicle, please stop operating your
vehicle and contact your dealer.
Event Data Recorders
This vehicle is equipped with an event
data recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-like
situations, such as an air bag
deployment or hitting a road obstacle,
data that will assist in understanding
how a vehicle’s systems performed.
The EDR is designed to record data
related to vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The EDR
in this vehicle is designed to record
such data as:
.How various systems in your
vehicle were operating;
.Whether or not the driver and
passenger safety belts were buckled/
fastened;
.How far (if at all) the driver was
depressing the accelerator and/or
brake pedal; and,
.How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note
EDR data are recorded by your vehicle
only if a non-trivial crash situation
occurs; no data are recorded by the
EDR under normal driving conditions
and no personal data (e.g., name,
gender, age, and crash location) are
recorded. However, other parties, such
as law enforcement, could combine
the EDR data with the type of
personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the special
equipment, can read the information
if they have access to the vehicle or
the EDR. GM will not access these data or share
it with others except: with the consent
of the vehicle owner or, if the vehicle
is leased, with the consent of the
lessee; in response to an official
request by police or similar
government office; as part of GM's
defense of litigation through the
discovery process; or, as permitted by
law. Data that GM collects or receives
may also be used for GM research
needs or may be made available to
others for research purposes, where a
need is shown and the data is not tied
to a specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar
and has an active service plan,
additional data may be collected and
transmitted through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features,
including infotainment; and the
location and approximate GPS speed
of the vehicle. Refer to the OnStar
Terms and Conditions and Privacy
Statement on the OnStar website.