service CADILLAC ESCALADE ESV 2009 Owners Manual

Transportation Options Warranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service Participating dealers can provide shuttle service to get
you to your destination with minimal interruption of
your daily schedule. This includes one-way or round trip
shuttle service to a destination up to 10 miles (16 km)
from the dealership.
Public Transportation or Fuel
Reimbursement If your vehicle requires warranty repairs, and public
transportation is used instead of the dealer’s shuttle
service, the expense must be supported by original
receipts and can only be up to the maximum amount
allowed by GM for shuttle service. In addition, for
U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement
for reasonable fuel expenses may be available. Claim amounts should reect actual costs and be
supported by original receipts. See your dealer for
information regarding the allowance amounts for
reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle that
you obtain if your vehicle is kept for a warranty repair.
If you obtain a rental vehicle on your own, please see
your dealer for the maximum number of days allowed
and the allowance per rental day. Rental reimbursement
must be supported by original receipts. This requires that
you sign and complete a rental agreement and meet
state, local, and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc.
You are responsible for fuel usage charges and may also
be responsible for taxes, levies, usage fees, excessive
mileage, or rental usage beyond the completion of the
repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
8-11

Additional Program Information All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer
for specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change, or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
Collision Damage Repair If your vehicle is involved in a collision and it is damaged,
have the damage repaired by a qualied technician using
the proper equipment and quality replacement parts.
Poorly performed collision repairs will diminish your
vehicle’s resale value, and safety performance can be
compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the
same materials and construction methods as the parts
with which your vehicle was originally built. Genuine GM
Collision parts are your best choice to ensure that your
vehicle’s designed appearance, durability and safety are
preserved. The use of Genuine GM parts can help
maintain your GM New Vehicle Warranty.
Recycled original equipment parts may also be used for
repair. These parts are typically removed from vehicles
that were total losses in prior crashes. In most cases, the
parts being recycled are from undamaged sections of the
vehicle. A recycled original equipment GM part, may be
an acceptable choice to maintain your vehicle’s originally
designed appearance and safety performance, however,
the history of these parts is not known. Such parts are not
covered by your GM New Vehicle Limited Warranty, and
any related failures are not covered by that warranty.
Aftermarket collision parts are also available. These are
made by companies other than GM and may not have
been tested for your vehicle. As a result, these parts may
t poorly, exhibit premature durability/corrosion problems,
and may not perform properly in subsequent collisions.
Aftermarket parts are not covered by your GM New
Vehicle Limited Warranty, and any vehicle failure related
to such parts are not covered by that warranty.
8-12

Repair Facility GM also recommends that you choose a collision repair
facility that meets your needs before you ever need
collision repairs. Your GM dealer/retailer may have a
collision repair center with GM-trained technicians and
state of the art equipment, or be able to recommend a
collision repair center that has GM-trained technicians
and comparable equipment.
Insuring Your Vehicle Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality of
coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection to
your GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM original
equipment collision parts. If such insurance coverage
is not available from your current insurance carrier,
consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts.
Read your lease carefully, as you may be charged at
the end of your lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for
help. Do not leave the scene of a crash until all matters
have been taken care of. Move the vehicle only if its
position puts you in danger, or you are instructed to move
it by a police officer.
Give only the necessary information to police and other
parties involved in the crash.
For emergency towing see Roadside Service on
page 8-7 .
Gather the following information:
Driver’s name, address, phone number
Driver’s license number
Owner’s name, address, phone number
Vehicle license plate
Vehicle make, model and model year
Vehicle Identication Number (VIN)
Insurance company and policy number
General description of the damage to the other
vehicle
Choose a reputable repair facility that uses quality
replacement parts. See “Collision Parts” earlier in this
section.
If the airbag has inated, see What Will You See After
an Airbag Inflates? on page 1-86 .
8-13

Reporting Safety Defects to the
Canadian Government If you live in Canada, and you believe that your
vehicle has a safety defect, notify Transport Canada
immediately, in addition to notifying General Motors of
Canada Limited. Call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to
General Motors In addition to notifying NHTSA (or Transport Canada) in
a situation like this, please notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000, or write:
Canadian Cadillac Customer Communication Centre,
CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7 Service Publications Ordering
Information Service Manuals Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins Service Bulletins give additional technical service
information needed to knowledgeably service General
Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service of
your vehicle.
Owner Information Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
8-15

Current and Past Model Order Forms Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc.
on the World Wide Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds. Vehicle Data Recording and
Privacy Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example, your
vehicle uses computer modules to monitor and control
engine and transmission performance, to monitor the
conditions for airbag deployment and deploy airbags in a
crash and, if so equipped, to provide antilock braking to
help the driver control the vehicle. These modules may
store data to help your dealer/retailer technician service
your vehicle. Some modules may also store data about
how you operate the vehicle, such as rate of fuel
consumption or average speed. These modules may also
retain the owner’s personal preferences, such as radio
pre-sets, seat positions, and temperature settings.
8-16

OnStar ®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
See also OnStar ®
System on page 2-52 in this manual
for more information.
Navigation System If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions. Radio Frequency
Identication (RFID) RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
8-18

AAccessories and Modications ............................ 6-3
Accessory Power ............................................ 2-26
Accessory Power Outlets ................................. 3-25
Additional Required Services, Scheduled
Maintenance ................................................. 7-6
Additives, Fuel ................................................. 6-6
Add-On Electrical Equipment ........................... 6-105
Adjustable Throttle and Brake Pedal .................. 2-27
Air Cleaner/Filter, Engine ................................. 6-19
Airbag
Adding Equipment to Your Airbag-Equipped
Vehicle ................................................... 1-94
Airbag System
How Does an Airbag Restrain? ...................... 1-85
Passenger Sensing System ........................... 1-87
Servicing Your Airbag-Equipped Vehicle .......... 1-93
What Makes an Airbag Inate? ...................... 1-85
What Will You See After an Airbag Inates? .... 1-86
When Should an Airbag Inate? .................... 1-84
Where Are the Airbags? ............................... 1-81
Airbags
Passenger Status Indicator ........................... 3-37
Readiness Light .......................................... 3-36
System Check ............................................. 1-79 All-Wheel Drive ............................................... 6-45
All-Wheel-Drive (AWD) System ........................... 5-9
Analog Clock .................................................. 3-26
Antenna
Rear Side Window ..................................... 3-117
Antenna, XM™ Satellite Radio Antenna
System ..................................................... 3-117
Antilock Brake System (ABS) ............................. 5-5
Warning Light ............................................. 3-40
Appearance Care
Aluminum or Chrome-Plated Wheels ............. 6-102
Care of Safety Belts ................................... 6-100
Chemical Paint Spotting .............................. 6-104
Cleaning Exterior Lamps/Lenses .................. 6-101
Fabric/Carpet .............................................. 6-98
Finish Care ............................................... 6-101
Finish Damage .......................................... 6-103
Instrument
Panel, Vinyl, and Other Plastic
Surfaces ................................................. 6-99
Interior Cleaning .......................................... 6-96
Leather ...................................................... 6-98
Sheet Metal Damage .................................. 6-103
Speaker Covers ......................................... 6-100
Tires ........................................................ 6-103
Underbody Maintenance ............................. 6-104
Washing Your Vehicle ................................. 6-100
1

Cleaning (cont.)
Weatherstrips ............................................ 6-100
Windshield, Backglass, and Wiper Blades ...... 6-102
Wood Panels ............................................ 6-100
Climate Control System
Outlet Adjustment ........................................ 3-31
Rear Air Conditioning and Heating System,
Electronic ................................................ 3-32
Climate Control Systems
Dual Automatic ............................................ 3-27
Clock ............................................................ 3-26
Collision Damage Repair .................................. 8-12
Compass ....................................................... 3-53
Content Theft-Deterrent .................................... 2-21
Control of a Vehicle .......................................... 5-3
Coolant
Engine ....................................................... 6-25
Engine Temperature Gage ............................ 3-41
Cooled Seats ................................................... 1-6
Cooling System .............................................. 6-24
Courtesy Transportation Program ...................... 8-10
Cruise Control ................................................ 3-13
Light .......................................................... 3-46
Cupholders .................................................... 2-62 Customer Assistance ......................................... 8-6
Offices ......................................................... 8-6
Text Telephone (TTY) Users ........................... 8-6
Customer Information
Service Publications Ordering Information ........ 8-15
Customer Satisfaction Procedure ........................ 8-2
D Damage Repair, Collision ................................. 8-12
Data Recorders
Event ......................................................... 8-17
Database Coverage Explanations ...................... 4-62
Daytime Running Lamps (DRL) ......................... 3-21
Defensive Driving ............................................. 5-2
Delayed Locking ............................................. 2-10
DIC Compass ................................................. 3-53
Doing Your Own Service Work ........................... 6-4
Dome Lamp Override ...................................... 3-23
Dome Lamps ................................................. 3-23
Door
Delayed Locking .......................................... 2-10
Locks ........................................................ 2-10
Power Locks ............................................... 2-10
Programmable Automatic Door Locks ............. 2-11
Rear Door Security Locks ............................. 2-11
4

Drive Systems
All-Wheel Drive ........................................... 6-45
Driver Information Center (DIC) ......................... 3-47
DIC Operation and Displays .......................... 3-48
DIC Vehicle Customization ............................ 3-65
DIC Warnings and Messages ........................ 3-56
Driving
At Night ..................................................... 5-25
Before a Long Trip ...................................... 5-27
Better Fuel Economy ..................................... 5-2
Defensive ..................................................... 5-2
Drunk .......................................................... 5-3
Highway Hypnosis ....................................... 5-27
Hill and Mountain Roads .............................. 5-28
In Rain and on Wet Roads ........................... 5-26
Loss of Control ........................................... 5-12
Off-Road .................................................... 5-13
Off-Road Recovery ...................................... 5-11
Recovery Hooks .......................................... 5-32
Rocking Your Vehicle to Get it Out ................. 5-32
Winter ........................................................ 5-29
Dual Automatic Climate Control System ............. 3-27
DVD
Rear Seat Entertainment System ........... 3-87, 3-97E E85 Fuel ......................................................... 6-7
EDR ............................................................. 8-16
Electrical Equipment
Add-On Equipment ..................................... 6-105
Electrical System
Center Instrument Panel Fuse Block ............. 6-108
Fuses and Circuit Breakers ......................... 6-106
Instrument Panel Fuse Block ....................... 6-106
Power Windows and Other Power Options .... 6-105
Underhood Fuse Block ............................... 6-109
Windshield Wiper Fuses ............................. 6-105
Electronic Immobilizer
PASS-Key ®
III+ ........................................... 2-22
Electronic Immobilizer Operation
PASS-Key ®
III+ ........................................... 2-23
Engine
Air Cleaner/Filter ......................................... 6-19
Check and Service Engine Soon Lamp ........... 3-42
Compartment Overview ................................ 6-14
Coolant ...................................................... 6-25
Coolant Heater ............................................ 2-28
Coolant Temperature Gage ........................... 3-41
5

Lights (cont.)
Flash-to-Pass ............................................... 3-9
Fog Lamps ................................................. 3-45
Highbeam On ............................................. 3-46
High/Low Beam Changer ................................ 3-8
Lights On Reminder ..................................... 3-45
Oil Pressure ............................................... 3-44
On Reminder .............................................. 3-21
Passenger Airbag Status Indicator .................. 3-37
Safety Belt Reminders .................................. 3-35
Security ..................................................... 3-45
StabiliTrak ®
Indicator .................................... 3-40
Tire Pressure .............................................. 3-41
Tow/Haul Mode ........................................... 3-46
Loading Your Vehicle ....................................... 5-33
Locking Rear Axle ............................................ 5-9
Locks
Delayed Locking .......................................... 2-10
Door .......................................................... 2-10
Lockout Protection ....................................... 2-12
Power Door ................................................ 2-10
Programmable Automatic Door Locks ............. 2-11
Rear Door Security Locks ............................. 2-11
Loss of Control ............................................... 5-12
Lower Anchors and Tethers for Children ............. 1-63
Luggage Carrier .............................................. 2-64
Lumbar
Power Controls ............................................. 1-4 M Magnetic Ride Control ....................................... 5-9
Maintenance
Footnotes ..................................................... 7-8
Schedule, Additional Required Services ............ 7-6
Maintenance Schedule
At Each Fuel Fill ......................................... 7-10
At Least Once a Month ................................ 7-10
At Least Once a Year .................................. 7-11
Maintenance Record .................................... 7-17
Maintenance Replacement Parts .................... 7-15
Maintenance Requirements ............................. 7-2
Owner Checks and Services ......................... 7-10
Recommended Fluids and Lubricants ............. 7-13
Scheduled Maintenance ................................. 7-4
Using .......................................................... 7-3
Your Vehicle and the Environment ................... 7-2
Malfunction Indicator Lamp ............................... 3-42
Maps ............................................................ 4-15
Memory Features ............................................. 1-7
Message
DIC Warnings and Messages ........................ 3-56
Mirrors
Automatic Dimming Rearview ........................ 2-40
Manual Rearview ......................................... 2-40
Outside Convex Mirror ................................. 2-41
9