phone CADILLAC ESCALADE ESV 2011 Service Manual

Black plate (106,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
7-106 Infotainment System Connecting to a Different Phone
To connect to a different cell phone,
the Bluetooth system looks for the
next available cell phone in the
order in which all the available cell
phones were paired. Depending on
which cell phone you want to
connect to, you may have to use
this command several times.
1. Press and hold
b g for
two seconds.
2. Say “ Bluetooth. ”
3. Say “ Change phone. ”.
If another cell phone is
found, the response will be
“ is now
connected. ”.
If another cell phone is not
found, the original phone
remains connected. Storing and Deleting Phone
Numbers The system can store up to
30 phone numbers as name tags
in the Hands ‐ Free Directory that is
shared between the Bluetooth and
OnStar systems, if equipped.
The following commands are used
to delete and store phone numbers.
Store: This command will store
a phone number, or a group of
numbers as a name tag.
Digit Store: This command allows
a phone number to be stored as a
name tag by entering the digits one
at a time.
Delete: This command is used to
delete individual name tags.
Delete All Name Tags: This
command deletes all stored name
tags in the Hands ‐ Free Calling
Directory and the OnStar
Turn ‐ by ‐ Turn Destinations
Directory, if equipped. Using the “ Store ” Command
1. Press and hold
b g for
two seconds.
2. Say “ Store. ”
3. Say the phone number or group
of numbers you want to store all
at once with no pauses, then
follow the directions given by the
system to save a name tag for
this number.
Using the “ Digit Store ” Command
If an unwanted number is
recognized by the system, say
“ Clear ” at any time to clear the
last number.
To hear all of the numbers
recognized by the system, say
“ Verify ” at any time.
1. Press and hold
b g for
two seconds.
2. Say “ Digit Store. ”

Black plate (107,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Infotainment System 7-1073. Say each digit, one at a time,
that you want to store. After
each digit is entered, the system
repeats back the digit it heard
followed by a tone. After the last
digit has been entered, say
“ Store, ” and then follow the
directions given by the system to
save a name tag for this number.
Using the “ Delete ” Command
1. Press and hold
b g for
two seconds.
2. Say “ Delete. ”
3. Say the name tag you want to
delete.
Using the “ Delete All Name Tags ”
Command
This command deletes all stored
name tags in the Hands ‐ Free
Calling Directory and the OnStar
Turn ‐ by ‐ Turn Destinations Directory,
if equipped. To delete all name tags:
1. Press and hold
b g for
two seconds.
2. Say “ Delete all name tags. ”
Listing Stored Numbers The list command will list all stored
numbers and name tags.
Using the “ List ” Command
1. Press and hold
b g for
two seconds.
2. Say “ Directory. ”
3. Say “ Hands ‐ Free Calling. ”
4. Say “ List. ”
Making a Call Calls can be made using the
following commands.
Dial or Call: The dial or call
command can be used
interchangeably to dial a phone
number or a stored name tag. Digit Dial: This command allows a
phone number to be dialed by
entering the digits one at a time.
Re ‐ dial: This command is used to
dial the last number used on the cell
phone.
Using the “ Dial ” or “ Call ”
Command
1. Press and hold
b g for
two seconds.
2. Say “ Dial ” or “ Call. ”
3. Say the entire number without
pausing, or say the name tag.
Once connected, the person called
will be heard through the audio
speakers.

Black plate (108,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
7-108 Infotainment System Using the “ Digit Dial ” Command
The digit dial command allows a
phone number to be dialed by
entering the digits one at a time.
After each digit is entered, the
system repeats back the digit it
heard followed by a tone.
If an unwanted number is
recognized by the system, say
“ Clear ” at any time to clear the last
number.
To hear all of the numbers
recognized by the system, say
“ Verify ” at any time.
1. Press and hold
b g for
two seconds.
2. Say “ Digit Dial. ”
3. Say each digit, one at a time,
that you want to dial. After each
digit is entered, the system
repeats back the digit it heard
followed by a tone. After the last
digit has been entered,
say “ Dial. ” Once connected, the person called
will be heard through the audio
speakers.
Using the “ Re ‐ dial ” Command
1. Press and hold
b g for
two seconds.
2. After the tone, say “ Re ‐ dial. ”
Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle. .
Press
b g to answer the call. .
Press
c x to ignore a call. Call Waiting Call waiting must be supported on
the cell phone and enabled by the
wireless service carrier. .
Press
b g to answer an
incoming call when another
call is active. The original call
is placed on hold. .
Press
b g again to return to the
original call. .
To ignore the incoming call, no
action is required. .
Press
c x to disconnect the
current call and switch to the call
on hold.

Black plate (109,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Infotainment System 7-109Three ‐ Way CallingThree ‐ way calling must be
supported on the cell phone and
enabled by the wireless service
carrier.
1. While on a call, press
b g .
2. Say “ Three ‐ way call. ”
3. Use the dial or call command to
dial the number of the third party
to be called.
4. Once the call is connected,
press
b g to link all callers
together.
Ending a Call
Press
c x to end a call. Muting a Call During a call, all sounds from inside
the vehicle can be muted so that the
person on the other end of the call
cannot hear them. .
To mute a call, press
b g , and
then say “ Mute call. ” .
To cancel mute, press
b g , and
then say “ Un ‐ mute call. ”
Transferring a Call Audio can be transferred between
the Bluetooth system and the cell
phone.
The cell phone must be paired
and connected with the Bluetooth
system before a call can be
transferred. The connection process
can take up to two minutes after
the ignition is turned to ON/RUN. Transferring Audio from the
Bluetooth System to a Cell Phone
During a call with the audio in the
vehicle:
1. Press
b g .
2. Say “ Transfer Call. ”
Transferring Audio to the
Bluetooth System from a Cell
Phone
During a call with the audio on the
cell phone, press
b g . The audio
transfers to the vehicle. If the audio
does not transfer to the vehicle,
use the audio transfer feature on the
cell phone. See your cell phone
manufacturer's user guide for more
information.

Black plate (110,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
7-110 Infotainment System Voice Pass-Thru Voice pass ‐ thru allows access to the
voice recognition commands on the
cell phone. See your cell phone
manufacturer's user guide to see if
the cell phone supports this feature.
To access contacts stored in the cell
phone:
1. Press and hold
b g for
two seconds.
2. Say “ Bluetooth. ” The system
responds “ Bluetooth ready, ”
followed by a tone.
3. Say “ Voice. ” The system
responds “ OK, accessing
. ”
The cell phone's normal prompt
messages will go through their cycle
according to the phone's operating
instructions. Dual Tone Multi-Frequency
(DTMF) Tones The Bluetooth system can send
numbers and the numbers stored as
name tags during a call. You can
use this feature when calling a
menu ‐ driven phone system.
Account numbers can also be
stored for use.
Sending a Number or Name Tag
During a Call
1. Press
b g . The system
responds “ Ready, ” followed by
a tone.
2. Say “ Dial. ”
3. Say the number or name tag
to send. Clearing the System Unless information is deleted out of
the in ‐ vehicle Bluetooth system, it
will be retained indefinitely. This
includes all saved name tags in the
phone book and phone pairing
information. For information on how
to delete this information, see the
previous section “ Deleting a Paired
Phone ” and the previous sections
on deleting name tags.
Other Information The Bluetooth ®
word mark and
logos are owned by the Bluetooth ®
SIG, Inc. and any use of such marks
by General Motors is under license.
Other trademarks and trade names
are those of their respective owners.

Black plate (68,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
9-68 Driving and Operating
Filling the Tank
{ WARNINGFuel vapor burns violently and a
fuel fire can cause bad injuries.
To help avoid injuries to you and
others, read and follow all the
instructions on the fuel pump
island. Turn off the engine when
refueling. Do not smoke near fuel
or when refueling the vehicle. Do
not use cellular phones. Keep
sparks, flames, and smoking
materials away from fuel. Do not
leave the fuel pump unattended
when refueling the vehicle. This is
against the law in some places.
Do not re-enter the vehicle while
pumping fuel. Keep children away
from the fuel pump; never let
children pump fuel. The tethered fuel cap is located
behind a hinged fuel door on the
driver side of the vehicle. If the
vehicle has E85 fuel capability, the
fuel cap will be yellow and state that
E85 or gasoline can be used. See
Fuel E85 (85% Ethanol) on
page 9 ‑ 66 . To open the fuel door, push the
rearward center edge in and release
and it will open.
To remove the fuel cap, turn it
slowly counterclockwise. The fuel
cap has a spring in it; if the cap is
released too soon, it will spring back
to the right.
While refueling, hang the tethered
fuel cap from the hook on the
fuel door.

Black plate (70,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
9-70 Driving and Operating
Filling a Portable Fuel
Container
{ WARNINGNever fill a portable fuel container
while it is in the vehicle. Static
electricity discharge from the
container can ignite the fuel
vapor. You can be badly burned
and the vehicle damaged if this
occurs. To help avoid injury to
you and others: .
Dispense fuel only into
approved containers. .
Do not fill a container while
it is inside a vehicle, in a
vehicle's trunk, pickup bed,
or on any surface other than
the ground.
(Continued) WARNING (Continued) .
Bring the fill nozzle in contact
with the inside of the fill
opening before operating the
nozzle. Contact should be
maintained until the filling is
complete. .
Do not smoke while
pumping fuel. .
Do not use a cellular phone
while pumping fuel. Towing General Towing
Information Only use towing equipment that
has been designed for the vehicle.
Contact your dealer or trailering
dealer for assistance with preparing
the vehicle for towing a trailer.
See the following trailer towing
information in this section: .
For information on driving while
towing a trailer, see “ Driving
Characteristics and
Towing Tips. ” .
For maximum vehicle and trailer
weights, see “ Trailer Towing. ” .
For information on equipment to
tow a trailer, see “ Towing
Equipment. ”

Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-1
Customer
Information Customer Information Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service
(Mexico) . . . . . . . . . . . . . . . . . . 13-10
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-12
Service Publications
Ordering Information . . . . . . 13-15
Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-18
OnStar ®
. . . . . . . . . . . . . . . . . . . . 13-19
Navigation System . . . . . . . . . 13-19
Radio Frequency
Identification (RFID) . . . . . . . 13-19
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-19 Customer Information Customer Satisfaction
Procedure
(U.S. and Canada) Your satisfaction and goodwill are
important to the dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of
dealership management. Normally,
concerns can be quickly resolved at
that level. If the matter has already
been reviewed with the sales,
service or parts manager, contact
the owner of the dealership or the
general manager.

Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-2 Customer Information STEP TWO: If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Cadillac Customer Assistance
Center at 1 ‐ 800 ‐ 458 ‐ 8006. In
Canada, call the Canadian
Cadillac Customer Communication
Centre at 1-888-446-2000.
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative: .
Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield. .
Dealership name and location. .
Vehicle delivery date and
present mileage. When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE — U.S. Owners:
Both General Motors and the dealer
are committed to making sure you
are completely satisfied with the
new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined
in Steps One and Two, you can
file with the Better Business
Bureau (BBB) Auto Line ®
Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs
or the interpretation of the New
Vehicle Limited Warranty. Although
you may be required to resort to this
informal dispute resolution program
prior to filing a court action, use of
the program is free of charge and your case will generally be heard
within 40 days. If you do not agree
with the decision given in your case,
you may reject it and proceed with
any other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-4 Customer Information Customer Assistance
Procedure Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by your
dealer sales or service departments.
However, we recognize that despite
the good intentions of all parties
involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps: STEP ONE
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed. STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information: .
Name .
Address .
Phone number .
Model year .
Brand .
Vehicle Identification
Number (VIN) .
Mileage .
Delivery date .
Description of the problem .
Dealership name .
Dealership address