phone CADILLAC ESCALADE EXT 2003 2.G User Guide

Problem Recommended Action
The remote control
does not work.Point the remote control
directly at the infrared
window below the video
screen while using.
Check that the batteries
are not dead or put
in wrong.
The parental control
button might have been
pressed. (The power
indicator light will ¯ash.)
After stopping the
player, I push Play but
sometimes the DVD
starts where I left off
and sometimes at the
beginning.If the stop button was
pressed one time, the
DVD player will resume
playing where the DVD
was stopped. If the stop
button was pressed two
times the DVD player will
begin to play from the
beginning of the DVD.
The auxiliary source is
running but there is no
picture or sound.Press the SRCE button
to change from the DVD
player mode to the
auxiliary source mode.
Check to make sure that
the auxiliary source is
connected to the inputs
properly.Problem Recommended Action
My disc is stuck in the
player. The Load/Eject
button does not work.Press the Load/Eject
button on the DVD player.
Turn the power off, then
on again, then press the
Load/Eject button on the
DVD player.
Do not attempt to forcibly
remove the disc from the
DVD player. This could
permanently damage the
DVD player.
Sometimes the wireless
headphone audio cuts out
or buzzes.This could be caused by
interference from cellular
telephone towers or by
using your cellular
telephone in the vehicle.
I lost the remote and/or
the headphones.See your dealer for
assistance.
What is the best way to
clean the video screen?Wipe the video screen
with a soft cloth that is
damp with water.
3-92

Navigation/Radio System
The display screen is located in the center of the
instrument panel. There are ªhardº buttons and a touch
sensitive screen.
Your vehicle may be equipped with an AM-FM radio
navigation radio system that includes digital sound
processing (DSP), Radio Data System (RDS) with
program ªtypeº selections (PTY) that will seek out the
kind of music you want to listen to and XMŸ Satellite
Radio Service capabilities (United States only).The radio system can also communicate with your
navigation system to broadcast announcements on
traffic, weather and emergency alert communications.
For information on how to use this system, see the
ªNavigation Systemº manual.
Rear Seat Audio (RSA)
This feature allows rear seat passengers to listen to
any of the audio sources: radio, cassette tapes,
CDs, DVDs, XMŸ (USA only, if equipped) depending
on your vehicles options. However, the rear seat
passengers can only control the music sources that the
front seat passengers are not listening to. For example,
rear seat passengers may listen to a cassette tape
through headphones while the driver listens to the radio
through the front speakers. The rear seat passengers
have control of the volume for each set of headphones.
The front seat audio controls always override the
RSA controls. Navigation/Radio Display and Controls
3-93

Rear Seat Audio Controls
The following functions are controlled by the RSA
system buttons:
P(Power):Press this button to turn the rear seat
audio system on or off. The rear speakers will be muted
when the power is turned on unless your vehicle is
equipped with the Bose
žaudio system. You may
operate the rear seat audio functions even when the
primary radio power is off.
u(Volume):Turn the knob to increase or to decrease
volume. The left knob controls the left headphone and
the right knob controls the right headphone.
SRC (Source):Press this button to select an audio
source: radio, cassette tapes, CDs, DVDs, or XMŸ
(48 contiguous US states, if equipped) depending
on your vehicles options.
xSEEKw:While listening to FM1, FM2, or AM, or
XM1 or XM2, press the up or the down arrow to
tune to the next or to the previous station and stay
there. If the front radio is in use, you cannot seek
through different stations.
While listening to a cassette tape, press the up or the
down arrow to hear the next or the previous selection.
If the cassette tape on the front radio is in use, you
cannot seek through different selections on a tape.
While listening to a CD, press the up arrow to hear the
next track on the CD. Press the down arrow to go
back to the start of the current track if more than eight
seconds have played. If the CD player on the front radio
is in use, you cannot seek through different tracks.
3-94

DVD Distortion
You may experience audio distortion in the
IR headphones when operating cellular phones,
scanners, CB radios, Global Positioning Systems
(GPS)*, two-way radios, mobile fax, or walkie talkies.
It may be necessary to turn off the DVD player
when operating one of these devices in or near the
vehicle.
* Excludes the OnStar
žSystem.
Understanding Radio Reception
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range, however, can
cause stations to interfere with each other. AM can pick
up noise from things like storms and power lines. Try
reducing the treble to reduce this noise if you ever get it.
FM Stereo
FM stereo will give you the best sound, but FM signals
will reach only about 10 to 40 miles (16 to 65 km).
Tall buildings or hills can interfere with FM signals,
causing the sound to come and go.
XMŸ Satellite Radio Service (USA Only)
XMŸ Satellite Radio gives you digital radio reception
from coast to coast. Just as with FM, tall buildings
or hills can interfere with satellite radio signals, causing
the sound to come and go. Your radio may display
NO SIGNAL to indicate interference.
Care of Your Cassette Tape Player
A tape player that is not cleaned regularly can cause
reduced sound quality, ruined cassettes or a damaged
mechanism. Cassette tapes should be stored in their
cases away from contaminants, direct sunlight and
extreme heat. If they aren't, they may not operate
properly or may cause failure of the tape player.
Your tape player should be cleaned regularly after every
50 hours of use. Your radio may display CLEAN to
indicate that you have used your tape player for
50 hours without resetting the tape clean timer. If this
message appears on the display, your cassette
tape player needs to be cleaned. It will still play tapes,
but you should clean it as soon as possible to
prevent damage to your tapes and player. If you notice
a reduction in sound quality, try a known good
cassette to see if the tape or the tape player is at fault.
If this other cassette has no improvement in sound
quality, clean the tape player.
3-99

Your Driving, the Road, and
Your Vehicle
Defensive Driving
The best advice anyone can give about driving is:
Drive defensively.
Please start with a very important safety device in your
vehicle: Buckle up. See
Safety Belts: They Are for
Everyone on page 1-8.
Defensive driving really means ªbe ready for anything.º
On city streets, rural roads or freeways, it means
ªalways expect the unexpected.º
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It's the best defensive driving maneuver, in
both city and rural driving. You never know when
the vehicle in front of you is going to brake or turn
suddenly.
Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the
driving task Ð such as concentrating on a cellular
telephone call, reading, or reaching for something on
the ¯oor Ð makes proper defensive driving more difficult
and can even cause a collision, with resulting injury.
Ask a passenger to help do things like this, or pull off the
road in a safe place to do them yourself. These simple
defensive driving techniques could save your life.
4-2

Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you're going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning doesn't happen often. But it can if
your tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see re¯ections
from trees, telephone poles or other vehicles, and
raindrops ªdimpleº the water's surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds.
There just isn't a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine's air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle.
If you can't avoid deep puddles or standing
water, drive through them very slowly.
Driving Through Flowing Water
{CAUTION:
Flowing or rushing water creates strong forces.
If you try to drive through ¯owing water, as you
might at a low water crossing, your vehicle
can be carried away. As little as six inches of
¯owing water can carry away a smaller vehicle.
If this happens, you and other vehicle
occupants could drown. Don't ignore police
warning signs, and otherwise be very cautious
about trying to drive through ¯owing water.
Some Other Rainy Weather Tips
·Turn on your low-beam headlamps ± not just your
parking lamps ± to help make you more visible to
others.
·Besides slowing down, allow some extra following
distance. And be especially careful when you
pass another vehicle. Allow yourself more clear
room ahead, and be prepared to have your
view restricted by road spray.
·Have good tires with proper tread depth. SeeTires
on page 5-66
.
4-36

Customer Assistance Information......................7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Service...........................................7-6
Courtesy Transportation...................................7-7Reporting Safety Defects..................................7-9
Reporting Safety Defects to the United States
Government...............................................7-9
Reporting Safety Defects to the Canadian
Government..............................................7-10
Reporting Safety Defects to
General Motors.........................................7-10
Service Publications Ordering Information.........7-10
Section 7 Customer Assistance Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ®ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Cadillac by dialing: 1-800-833-CMCC (2622).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to
write to Cadillac, the letter should be addressed
to Cadillac's Customer Assistance Center.
United States ± Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada ± Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
7-4

Overseas ± Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) ± Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Program for Persons
with Disabilities
This program, available to
quali®ed applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
All TTY users call 1-800-263-3830.
7-5