phone CADILLAC ESCALADE EXT 2003 2.G Owner's Manual

Roadside Service
Cadillac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage of contacting a Cadillac
advisor and, where available, a Cadillac trained dealer
technician who can provide on-site service.
Each technician travels with a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service
žcan be reached by dialing
1-800-882-1112, 24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty-covered situation and for a nominal charge
if the Cadillac is no longer under warranty. Roadside
Service is available only in the United States and
Canada.
Cadillac Owner PrivilegesŸ
Roadside Service provides several Cadillac Owner
PrivilegesŸ at ªno charge,º throughout yourCadillac
Warranty Period ± 48 months/50,000 miles (80 000 km).
Emergency Road Service is performed on site for the
following situations:
·Towing Service
·Battery Jump Starting
·Lock Out Assistance
·Fuel Delivery
·Flat Tire Change (Covers change only)
·Trip Interruption ± If your trip is interrupted due to
a warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered
are hotel, meals and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a 30 mile (50 km) radius of a participating
Cadillac dealership. If beyond this radius, we will
arrange to have your car towed to the nearest Cadillac
dealership.
7-6

Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1112. An experienced Roadside Service
Advisor will assist you and request the following
information:
·A description of the problem
·Name, home address, home telephone number
·Location of your Cadillac and number you are
calling from
·The model year, Vehicle Identi®cation Number
(VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who
have hearing difficulties or are speech impaired.
Cadillac has installed special telecommunication devices
called Text Telephone (TTY) in the Roadside Service
Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-888-889-2438 ± daily, 24 hours.
Courtesy Transportation
Cadillac has always exempli®ed quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to
retail purchase/lease customers in conjunction with
the Bumper-to-Bumper coverage provided by the
New Vehicle Limited Warranty. Several transportation
options are available when warranty repairs are
required. This will reduce your inconvenience during
warranty repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem
is safety-related. If it is, please call your dealership,
let them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
7-7

Child Restraints (cont.)
Securing a Child Restraint in the Right
Front Seat Position...................................1-46
Top Strap Anchor Location............................1-41
Top Strap...................................................1-40
Where to Put the Restraint...........................1-38
Cigarette Lighter.............................................3-23
Cleaning Aluminum Wheels..............................5-97
Cleaning Exterior Lamps/Lenses.......................5-96
Cleaning Fabric/Carpet....................................5-93
Cleaning Glass Surfaces..................................5-95
Cleaning Interior Plastic Components.................5-94
Cleaning Leather............................................5-94
Cleaning the Mirror.........................................2-43
Cleaning the Speaker Covers...........................5-95
Cleaning the Top of the Instrument Panel...........5-94
Cleaning the Windshield and
Wiper Blades..............................................5-97
Cleaning Tires................................................5-98
Cleaning Vinyl................................................5-94
Cleaning Wood Panels....................................5-95
Cleaning........................................................5-93
Inside of Your Vehicle..................................5-93
Outside of Your Vehicle................................5-96
Underbody Maintenance...............................5-98
Video Screen............................................3-101
Weatherstrips..............................................5-95Climate Control System...................................3-24
Automatic...................................................3-24
Climate Controls Personalization....................3-30
Outlet Adjustment........................................3-30
Clock............................................................3-23
Compact Disc Changer Errors..........................3-97
Compact Disc Messages..................................3-81
Compass Calibration.......................................2-43
Compass Variance..........................................2-42
Content Theft-Deferrent....................................2-26
Control of a Vehicle.......................................... 4-6
Coolant.........................................................3-40
Engine Temperature Gage............................3-40
Heater, Engine............................................2-31
Surge Tank Pressure Cap.............................5-27
Cooling System..............................................5-30
Cruise Control Light........................................3-45
Cruise Control................................................3-10
Cupholder(s)..................................................2-52
Current and Past Model Order Forms................7-11
Customer Assistance Information........................ 7-7
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
4

Headlamp......................................................5-53
Aiming.......................................................5-53
Horizontal Aiming.........................................5-54
Vertical Aiming............................................5-55
Headlamps....................................................5-58
Bulb Replacement.......................................5-57
Front Turn Signal, Sidemarker and
Daytime Running Lamps...........................5-62
Halogen Bulbs............................................5-57
High Intensity Discharge (HID) Lighting...........5-57
Headphones...................................................3-88
Heated Seats................................................... 1-3
Heating.........................................................3-28
Highway Hypnosis...........................................4-40
Hill and Mountain Roads..................................4-40
Hitches..........................................................4-57
HomeLink Transmitter, Programming..................2-49
HomeLink
žTransmitter....................................2-48
Hood............................................................5-10
Checking Things Under................................5-10
Release.....................................................5-10
Horn............................................................... 3-7
How the System Works...................................3-21
How to Add Coolant to the Coolant
Surge Tank.................................................5-32
How to Add Fluid............................................5-23
How to Check Lubricant...................................5-51
How to Check Power Steering Fluid..................5-37
How to Check........................................5-21, 5-67How to Inspect...............................................5-19
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-13
Hydroplaning..................................................4-36
I
If No Steam Is Coming From Your Engine..........5-29
If Steam Is Coming From Your Engine...............5-28
If the Light is Flashing.....................................3-43
If the Light Is On Steady.................................3-43
If You Are Stuck in Sand, Mud, Ice or Snow.......4-46
If You Do Decide To Pull A Trailer.....................4-53
If You're Caught in a Blizzard...........................4-44
Ignition Positions.............................................2-28
Ignition Transmission Lock Check......................6-14
Illuminated Visor Vanity Mirrors.........................2-25
Infants and Young Children, Restraints...............1-31
In¯ation Ð Tire Pressure.................................5-67
Inspection......................................................6-16
Brake System.............................................6-16
Engine Cooling System................................6-16
Exhaust System..........................................6-15
Fuel System...............................................6-16
Part C - Periodic Maintenance.......................6-15
Steering and Suspension..............................6-15
Transfer Case and Front Axle
(All-Wheel Drive)......................................6-16
8