phone CADILLAC ESCALADE EXT 2007 3.G User Guide

Problem Recommended Action
The auxiliary source is
running but there is no
picture or sound.Check that the RSE video
screen is in the auxiliary
source mode.
Check the auxiliary input
connections at both
devices.
Sometimes the wireless
headphone audio cuts out
or buzzes.Check for obstructions,
low batteries, reception
range, and interference
from cellular telephone
towers or by using your
cellular telephone in the
vehicle.
Check that the
headphones are on
correctly using the L (left)
and R (right) on the
headphones.
I lost the remote and/or
the headphones.See your dealer for
assistance.
The DVD is playing,
but there is no picture
or sound.Check that the RSE video
screen is sourced to the
DVD player.DVD Display Error Messages
The DVD display error message depends on
which radio you have. The video screen may
display one of the following:
Disc Load/Eject Error:This message is
displayed when there are disc load or eject
problems.
Disc Format Error:This message will be
displayed, if the disc is inserted with the disc
label wrong side up, or if the disc is damaged.
Disc Region Error:This message will be
displayed, if the disc is not from a correct region.
No Disc Inserted:This message will be
displayed, if no disc is present when the EJECT
button is pressed on the radio.
312

DVD Distortion
Video distortion may occur when operating cellular
phones, scanners, CB radios, Global Position
Systems (GPS)*, two-way radios, mobile fax, or
walkie talkies.
It may be necessary to turn off the DVD player
when operating one of these devices in or near
the vehicle.
*Excludes the OnStar
®System.
Cleaning the RSE Overhead Console
When cleaning the RSE overhead console surface,
use only a clean cloth dampened with clean
water.
Cleaning the Video Screen
When cleaning the video screen, use only a clean
cloth dampened with clean water. Use care
when directly touching or cleaning the screen, as
damage may result.
Rear Seat Audio (RSA)
This feature allows rear seat passengers to listen
to and control any of the music sources: radio,
CDs, DVDs, or other auxiliary sources. The
rear seat passengers can control the same music
sources the front seat passengers are listening
to (dual control) or a different source. For example,
rear seat passengers can listen to and control a
CD through the headphones, while the driver
listens to the radio through the speakers. The rear
seat passengers have control of the volume for
each set of headphones.
You can operate the RSA functions even when
the main radio is off.
Audio can be heard through wired headphones
(not included) plugged into the jacks on the RSA.
If your vehicle has this feature, audio can also
be heard on Channel 2 of the wireless
headphones.
The front audio system allows the rear speakers
to continue playing even when the RSA audio
is active through the headphones.
313

P(Power):Press this button to turn the RSA
on or off.
Volume:Turn this knob to increase or to
decrease the volume of the wired headphones.
The left knob controls the left headphones and the
right knob controls the right headphones.
SRCE (Source):Press this button to switch
between the radio (AM/FM), XM™ (if equipped),
CD, and if your vehicle has these features,
DVD, front auxiliary, and rear auxiliary.
©¨(Seek):When listening to FM, AM, or XM™
(if equipped), press the seek up or the seek down
arrow to go to the next or the previous station or
channels and stay there. This function is inactive,
with some radios, if the front seat passengers are
listening to the radio.
Press and hold the seek up or seek down arrow
until the display ashes, to tune to an individual
station. The display will stop ashing after the
buttons have not been pushed for more than
two seconds. This function is inactive, with some
radios, if the front seat passengers are listening to
the radio.
While listening to a disc, press the seek up arrow to
go to the next track or chapter on the disc. Press
the seek down arrow to go back to the start of the
current track or chapter (if more than 10 seconds
have played). This function is inactive, with some
radios, if the front seat passengers are listening to
the disc.
When a DVD video menu is being displayed, press
the seek up arrow or seek down arrow to perform a
cursor up or down on the menu. Hold the seek up
arrow or seek down arrow to perform a cursor right
or left on the menu.
314

Audio Steering Wheel Controls
Some audio controls can be adjusted at the
steering wheel.
Your vehicle has
audio steering wheel
controls, they may differ
depending on your
vehicle’s options.
The audio steering wheel controls include the
following:
xw(Next/Previous):Press the up or the down
arrow to go to the next or to the previous radio
station stored as a favorite.
When a CD/DVD is playing, press the up or the
down arrow to go to the next or previous track
or chapter.
g(Mute/Voice Recognition):Press and release
this button to silence the vehicle speakers only.
The audio of the wireless and wired headphones,
if your vehicle has these features, will not be
muted. Press and release this button again, to turn
the sound on.
If your vehicle has the navigation system, press
and hold this button for longer than one second to
initiate voice recognition. See “Voice Recognition”
in the Navigation System manual for more
information.
Press and hold this button for longer than one
second to interact with the OnStar
®system. If your
vehicle also has the navigation system, press
and hold this button for longer than one second to
initiate voice recognition and say “OnStar” to
enter OnStar
®mode. See theOnStar®System on
page 152in this manual for more information.
SRCE (Source):Press this button to switch
between the radio (AM, FM), XM™ (if equipped),
CD, and if your vehicle has these features,
DVD, front auxiliary, and rear auxiliary.
316

+e−e(Volume):Press the plus or minus
button to increase or to decrease the radio volume.
¨(Seek):Press the seek arrow to go to the
next radio station while in AM, FM, or XM™
(if equipped). Press this button to go to the next
track or chapter while sourced to the DVD
slot. Press the button to go to the next disc while
sourced to a CD or DVD changer, if multiple
discs are loaded.
Radio Reception
You may experience frequency interference and
static during normal radio reception if items
such as cellphone chargers, vehicle convenience
accessories, and external electronic devices
are plugged into the accessory power outlet. If
there is interference or static, unplug the item from
the accessory power outlet.
AM
The range for most AM stations is greater than for
FM, especially at night. The longer range can cause
station frequencies to interfere with each other.For better radio reception, most AM radio stations
will boost the power levels during the day, and then
reduce these levels during the night. Static can also
occur when things like storms and power lines
interfere with radio reception. When this happens,
try reducing the treble on your radio.
FM Stereo
FM stereo will give the best sound, but FM signals
will reach only about 10 to 40 miles (16 to 65 km).
Tall buildings or hills can interfere with FM
signals, causing the sound to fade in and out.
XM™ Satellite Radio Service
XM™ Satellite Radio Service gives digital radio
reception from coast-to-coast in the 48 contiguous
United States, and in Canada. Just as with FM,
tall buildings or hills can interfere with satellite
radio signals, causing the sound to fade in and out.
In addition, traveling or standing under heavy
foliage, bridges, garages, or tunnels may cause
loss of the XM™ signal for a period of time.
The radio may display No Signl to indicate
interference.
317

Hydroplaning
Hydroplaning is dangerous. So much water can
build up under your tires that they can actually ride
on the water. This can happen if the road is wet
enough and you are going fast enough. When your
vehicle is hydroplaning, it has little or no contact
with the road.
Hydroplaning does not happen often. But it can if
your tires do not have much tread or if the
pressure in one or more is low. It can happen if a
lot of water is standing on the road. If you can
see reections from trees, telephone poles,
or other vehicles, and raindrops dimple the water’s
surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds.
There just is not a hard and fast rule about
hydroplaning. The best advice is to slow down
when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through
deep puddles or standing water, water can
come in through your engine’s air intake and
badly damage your engine. Never drive through
water that is slightly lower than the underbody
of your vehicle. If you cannot avoid deep
puddles or standing water, drive through them
very slowly.
358

Customer Assistance and Information....... 542
Customer Satisfaction Procedure............... 542
Online Owner Center................................. 545
Customer Assistance for Text
Telephone (TTY) Users.......................... 546
Customer Assistance Offices..................... 546
GM Mobility Reimbursement Program........ 547
Roadside Service...................................... 548
Courtesy Transportation............................. 552
Vehicle Data Collection and Event Data
Recorders.............................................. 555
Collision Damage Repair........................... 556Reporting Safety Defects............................ 560
Reporting Safety Defects to the
United States Government..................... 560
Reporting Safety Defects to the
Canadian Government............................ 561
Reporting Safety Defects to
General Motors...................................... 561
Service Publications Ordering
Information............................................. 562
Section 7 Customer Assistance Information
541

STEP THREE (United States Owners):Both
General Motors and your dealer are committed to
making sure you are completely satised with
your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le
with the Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to ling a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.You may contact the BBB Auto Line Program
using the toll-free telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited by
vehicle age, mileage and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
543

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your GM
ownership needs. Specic vehicle information can
be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges
only available to members.
Refer to www.MyGMLink.com on the web for
updated information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
545

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use Text
Telephones (TTYs), Cadillac has TTY equipment
available at its Customer Assistance Center.
Any TTY user can communicate with Cadillac by
dialing: 1-800-833-CMCC (2622). (TTY users
in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. However, if a customer
wishes to write or e-mail Cadillac, the letter should
be addressed to:
United States — Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Canadian Cadillac Customer Communication
Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-888-446-2000
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112
546