mileage CADILLAC ESCALADE EXT 2011 3.G Owners Manual

Black plate (22,1)Cadillac Escalade EXT Owner Manual - 2011
1-22 In Brief
Driving for Better Fuel
Economy
Driving habits can affect fuel
mileage. Here are some driving tips
to get the best fuel economy
possible.
.Avoid fast starts and accelerate
smoothly.
.Brake gradually and avoid
abrupt stops.
.Avoid idling the engine for long
periods of time.
.When road and weather
conditions are appropriate, use
cruise control.
.Always follow posted speed
limits or drive more slowly when
conditions require.
.Keep vehicle tires properly
inflated.
.Combine several trips into a
single trip.
.Replace the vehicle's tires with
the same TPC Spec number
molded into the tire's sidewall
near the size.
.Follow recommended scheduled
maintenance.
Roadside Service
U.S. or Canada:1-800-882-1112
TTY Users (U.S. or Canada):
1-888-889-2438
Mexico: 01-800-466-0805
As the owner of a new Cadillac,
you are automatically enrolled in
the Roadside Service program
which is available 24 hours a day,
365 days a year to give minor
repair information or make towing
arrangements.
For more information see Roadside
Service (U.S. and Canada) on
page 13‑8 orRoadside Service
(Mexico) on page 13‑10. Roadside Service and OnStar
(U.S. and Canada)
If you have a current OnStar
subscription, press the
Qbutton
and the current GPS location will
be sent to an OnStar advisor who
will assess your problem, contact
Roadside Service, and relay your
exact location to get the help
you need.
Online Owner Center
(U.S. and Canada)
The Online Owner Center is a
complimentary service that includes
online service reminders, vehicle
maintenance tips, online owner
manual, special privileges,
and more.
Sign up today at:
www.cadillacownercenter.com
(U.S.) or www.gm.ca (Canada).

Black plate (11,1)Cadillac Escalade EXT Owner Manual - 2011
Instruments and Controls 5-11
Speedometer
The speedometer shows the
vehicle's speed in both kilometers
per hour (km/h) and miles per
hour (mph).
Odometer
The odometer works together with
the Driver Information Center (DIC).
Press the Trip/Fuel button on the
instrument panel cluster to check
the odometer mileage while the
vehicle is not running. See
“Odometer”underDriver Information
Center (DIC) on page 5‑23 for more
information.
If the vehicle ever needs a new
odometer installed, the new one will
be set to the correct mileage total of
the old odometer.
Trip Odometer
The trip odometer can show how far
the vehicle has been driven since
the trip odometer was last set
to zero. For more information see
“Trip
Odometer” underDriver Information
Center (DIC) on page 5‑23.
Tachometer
The tachometer displays the
engine speed in revolutions per
minute (rpm).
Fuel Gauge
When the ignition is on, the fuel
gauge shows about how much fuel
the vehicle has left in the tank. An arrow on the fuel gauge
indicates the side of the vehicle the
fuel door is on.
The gauge will first indicate empty
before the vehicle is out of fuel, but
the vehicle's fuel tank should be
filled soon.
Here are some situations owners
may experience with the fuel gauge.
None of these indicate a problem
with the fuel gauge.
.At the gas station, the fuel pump
shuts off before the gauge
reads full.
.It takes a little more or less fuel
to fill up than the fuel gauge
indicated. For example, the
gauge may have indicated the
tank was half full, but it actually
took a little more or less than
half the tank's capacity to fill
the tank.
.The gauge goes back to empty
when the ignition is turned off.

Black plate (4,1)Cadillac Escalade EXT Owner Manual - 2011
10-4 Vehicle Care
GM Accessories are designed to
complement and function with other
systems on the vehicle. Your GM
dealer can accessorize the vehicle
using genuine GM Accessories.
When you go to your GM dealer
and ask for GM Accessories, you
will know that GM-trained and
supported service technicians will
perform the work using genuine GM
Accessories.
Also, seeAdding Equipment to the
Airbag-Equipped Vehicle on
page 3‑38.Vehicle Checks
Doing Your Own
Service Work
{WARNING
You can be injured and the
vehicle could be damaged if you
try to do service work on a vehicle
without knowing enough about it.
.Be sure you have sufficient
knowledge, experience,
the proper replacement
parts, and tools before
attempting any vehicle
maintenance task.
.Be sure to use the proper
nuts, bolts, and other
fasteners. English and
metric fasteners can be
easily confused. If the wrong
fasteners are used, parts can
later break or fall off. You
could be hurt. If doing some of your own service
work, use the proper service
manual. It tells you much more
about how to service the vehicle
than this manual can. To order the
proper service manual, see
Service
Publications Ordering Information
on page 13‑15.
This vehicle has an airbag system.
Before attempting to do your own
service work, see Servicing the
Airbag-Equipped Vehicle on
page 3‑37.
Keep a record with all parts receipts
and list the mileage and the date of
any service work performed. See
Maintenance Records on
page 11‑10.

Black plate (12,1)Cadillac Escalade EXT Owner Manual - 2011
10-12 Vehicle Care
Engine Oil Life System
When to Change Engine Oil
This vehicle has a computer system
that indicates when to change the
engine oil and filter. This is based
on engine revolutions and engine
temperature, and not on mileage.
Based on driving conditions, the
mileage at which an oil change is
indicated can vary considerably. For
the oil life system to work properly,
the system must be reset every time
the oil is changed.
When the system has calculated
that oil life has been diminished, it
indicates that an oil change is
necessary. A CHANGE ENGINE
OIL SOON message comes on. See
Engine Oil Messages on page 5‑30.
Change the oil as soon as possible
within the next 1 000 km (600 miles).It is possible that, if driving under
the best conditions, the oil life
system might indicate that an oil
change is not necessary for up to a
year. The engine oil and filter must
be changed at least once a year
and, at this time, the system must
be reset. Your dealer has trained
service people who will perform this
work and reset the system. It is also
important to check the oil regularly
over the course of an oil drain
interval and keep it at the proper
level.
If the system is ever reset
accidentally, the oil must be
changed at 5 000 km (3,000 miles)
since the last oil change.
Remember to reset the oil life
system whenever the oil is changed.
How to Reset the Engine Oil
Life System
Reset the system whenever the
engine oil is changed so that the
system can calculate the next
engine oil change. Always reset the
engine oil life to 100% after every oil
change. It will not reset itself. To
reset the system:
1. Display OIL LIFE REMAINING
on the DIC.
2. Press and hold the SET/RESET button on the DIC for more than
five seconds. The oil life will
change to 100%.
If the CHANGE ENGINE OIL SOON
message comes back on when the
vehicle is started, the engine oil life
system has not reset. Repeat the
procedure.

Black plate (2,1)Cadillac Escalade EXT Owner Manual - 2011
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Cadillac Customer Assistance
Center at 1‐800‐458‐8006. In
Canada, call the Canadian Cadillac
Customer Communication Centre at
1-888-446-2000.
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification Number
(VIN). This is available from
the vehicle registration or title,
or the plate at the top left of the
instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two,
you can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Black plate (4,1)Cadillac Escalade EXT Owner Manual - 2011
13-4 Customer Information
However, we recognize that
despite the good intentions of all
parties involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.STEP TWO
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.Name
.Address
.Phone number
.Model year
.Brand
.Vehicle Identification
Number (VIN)
.Mileage
.Delivery date
.Description of the problem
.Dealership name
.Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑5 or
Customer Assistance Offices
(Mexico) on page 13‑6 for more
information.

Black plate (12,1)Cadillac Escalade EXT Owner Manual - 2011
13-12 Customer Information
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of
the dealer's shuttle service, the
expense must be supported by
original receipts and can only be up
to the maximum amount allowed by
GM for shuttle service. In addition,
for U.S. customers, should you
arrange transportation through
a friend or relative, limited
reimbursement for reasonable
fuel expenses may be available.
Claim amounts should reflect
actual costs and be supported by
original receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is
kept for an overnight warranty
repair. Rental reimbursement will be
limited and must be supported by
original receipts. This requires that
you sign and complete a rental
agreement and meet state/
provincial, local, and rental
vehicle provider requirements.
Requirements vary and may
include minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
General Motors reserves the
right to unilaterally modify,
change, or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.