service CADILLAC ESCALADE EXT 2012 3.G Service Manual

Black plate (86,1)Cadillac Escalade EXT Owner Manual - 2012
7-86 Infotainment System
Using the“Dial”or“Call”
Command
1. Press and hold
b/gfor
two seconds.
2. Say “Dial”or“Call.”
3. Say the entire number without pausing, or say the name tag.
Once connected, the person called
will be heard through the audio
speakers.
Using the “Digit Dial” Command
The digit dial command allows a
phone number to be dialed by
entering the digits one at a time.
After each digit is entered, the
system repeats back the digit it
heard followed by a tone.
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the last
number. To hear all of the numbers
recognized by the system, say
“Verify”
at any time.
1. Press and hold
b/gfor
two seconds.
2. Say “Digit Dial.”
3. Say each digit, one at a time, that you want to dial. After each
digit is entered, the system
repeats back the digit it heard
followed by a tone. After the last
digit has been entered,
say “Dial.”
Once connected, the person called
will be heard through the audio
speakers.
Using the “Re‐dial”Command
1. Press and hold
b/gfor
two seconds.
2. After the tone, say “Re‐dial.”
Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call
When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle.
.Pressb/gto answer the call.
.Pressc/xto ignore a call.
Call Waiting
Call waiting must be supported on
the cell phone and enabled by the
wireless service carrier.
.Pressb/gto answer an
incoming call when another call
is active. The original call is
placed on hold.
.Pressb/gagain to return to
the original call.
.To ignore the incoming call, no
action is required.
.Pressc/xto disconnect the
current call and switch to the call
on hold.

Black plate (87,1)Cadillac Escalade EXT Owner Manual - 2012
Infotainment System 7-87
Three‐Way Calling
Three‐way calling must be
supported on the cell phone and
enabled by the wireless service
carrier.
1. While on a call, press
b/g.
2. Say “Three‐way call.”
3. Use the dial or call command to dial the number of the third party
to be called.
4. Once the call is connected, press
b/gto link all callers
together.
Ending a Call
Pressc/xto end a call.
Muting a Call
During a call, all sounds from inside
the vehicle can be muted so that the
person on the other end of the call
cannot hear them.
.To mute a call, pressb/g, and
then say “Mute call.”
.To cancel mute, pressb/g,
and then say “Un‐mute call.”
Transferring a Call
Audio can be transferred between
the Bluetooth system and the cell
phone.
The cell phone must be paired and
connected with the Bluetooth
system before a call can be
transferred. The connection process
can take up to two minutes after the
ignition is turned to ON/RUN.
Transferring Audio from the
Bluetooth System to a Cell Phone
During a call with the audio in the
vehicle:
1. Press
b/g.
2. Say “Transfer Call.”
Transferring Audio to the
Bluetooth System from a Cell
Phone
During a call with the audio on the
cell phone, press
b/g. The audio
transfers to the vehicle. If the audio does not transfer to the vehicle, use
the audio transfer feature on the cell
phone. See your cell phone
manufacturer's user guide for more
information.
Voice Pass-Thru
Voice pass‐thru allows access to the
voice recognition commands on the
cell phone. See your cell phone
manufacturer's user guide to see if
the cell phone supports this feature.
To access contacts stored in the cell
phone:
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.” This command
can be skipped.
3. Say “Voice.” The system
responds “OK, accessing
.”
The cell phone's normal prompt
messages will go through their cycle
according to the phone's operating
instructions.

Black plate (6,1)Cadillac Escalade EXT Owner Manual - 2012
9-6 Driving and Operating
Remember: Antilock brakes help
avoid only the braking skid.
Off-Road Driving
All-wheel-drive vehicles can be
used for off-road driving. Vehicles
without all-wheel drive and vehicles
not equipped with All Terrain (AT) or
On-Off Road (OOR) tires must not
be driven off-road except on a level,
solid surface. To contact the tire
manufacturer for more information
about the original equipment tires,
see the Limited Warranty and
Owner Assistance Information
manual.
Controlling the vehicle is the key to
successful off-road driving. One of
the best ways to control the vehicle
is to control the speed.
{WARNING
When driving off-road, bouncing
and quick changes in direction
can easily throw you out of
position. This could cause you to
lose control and crash. You and
your passengers should always
wear safety belts.
Before Driving Off-Road
.Have all necessary maintenance
and service work completed.
.Fuel the vehicle, fill fluid levels,
and check inflation pressure in
all tires, including the spare,
if equipped.
.Read all the information about
all-wheel-drive vehicles in this
manual.
.Make sure all underbody
shields, if equipped, are properly
attached.
.Know the local laws that apply to
off-road driving.
To gain more ground clearance if
needed, it may be necessary to
remove the front fascia lower
air dam.
Notice: Operating the vehicle for
extended periods without the
front fascia lower air dam
installed can cause improper air
flow to the engine. Re‐attach the
front fascia air dam after off-road
driving.

Black plate (11,1)Cadillac Escalade EXT Owner Manual - 2012
Driving and Operating 9-11
After Off-Road Driving
Remove any brush or debris that
has collected on the underbody or
chassis, or under the hood. These
accumulations can be a fire hazard.
After operation in mud or sand,
have the brake linings cleaned and
checked. These substances can
cause glazing and uneven braking.
Check the body structure, steering,
suspension, wheels, tires, and
exhaust system for damage and
check the fuel lines and cooling
system for any leakage.
More frequent maintenance
service is required. Refer to the
Maintenance Schedule on
page 11‑3for more information.
Driving on Wet Roads
Rain and wet roads can reduce
vehicle traction and affect your
ability to stop and accelerate.
Always drive slower in these types
of driving conditions and avoid
driving through large puddles and
deep‐standing or flowing water.
{WARNING
Wet brakes can cause crashes.
They might not work as well in a
quick stop and could cause
pulling to one side. You could
lose control of the vehicle.
After driving through a large
puddle of water or a car/vehicle
wash, lightly apply the brake
pedal until the brakes work
normally.
(Continued)
WARNING (Continued)
Flowing or rushing water creates
strong forces. Driving through
flowing water could cause the
vehicle to be carried away. If this
happens, you and other vehicle
occupants could drown. Do not
ignore police warnings and be
very cautious about trying to drive
through flowing water.
Hydroplaning
Hydroplaning is dangerous. Water
can build up under the vehicle's
tires so they actually ride on the
water. This can happen if the road is
wet enough and you are going fast
enough. When the vehicle is
hydroplaning, it has little or no
contact with the road.
There is no hard and fast rule about
hydroplaning. The best advice is to
slow down when the road is wet.

Black plate (12,1)Cadillac Escalade EXT Owner Manual - 2012
9-12 Driving and Operating
Other Rainy Weather Tips
Besides slowing down, other wet
weather driving tips include:
.Allow extra following distance.
.Pass with caution.
.Keep windshield wiping
equipment in good shape.
.Keep the windshield washer fluid
reservoir filled.
.Have good tires with proper
tread depth. SeeTires on
page 10‑44.
.Turn off cruise control.
Highway Hypnosis
Always be alert and pay attention to
your surroundings while driving.
If you become tired or sleepy, find a
safe place to park the vehicle
and rest.
Other driving tips include:
.Keep the vehicle well ventilated.
.Keep the interior
temperature cool.
.Keep your eyes moving —scan
the road ahead and to the sides.
.Check the rearview mirror and
vehicle instruments often.
Hill and Mountain Roads
Driving on steep hills or through
mountains is different than driving
on flat or rolling terrain. Tips for
driving in these conditions include:
.Keep the vehicle serviced and in
good shape.
.Check all fluid levels and brakes,
tires, cooling system, and
transmission.
.Shift to a lower gear when going
down steep or long hills.
{WARNING
If you do not shift down, the
brakes could get so hot that they
would not work well. You would
then have poor braking or even
none going down a hill. You could
crash. Shift down to let the engine
assist the brakes on a steep
downhill slope.

Black plate (14,1)Cadillac Escalade EXT Owner Manual - 2012
9-14 Driving and Operating
Blizzard Conditions
Being stuck in snow can be a
serious situation. Stay with the
vehicle unless there is help nearby.
If possible, use theRoadside
Service (U.S. and Canada) on
page 13‑7 orRoadside Service
(Mexico) on page 13‑9. To get help
and keep everyone in the
vehicle safe:
.Turn on the hazard warning
flashers.
.Tie a red cloth to an outside
mirror.
{WARNING
Snow can trap engine exhaust
under the vehicle. This may
cause exhaust gases to get
inside. Engine exhaust contains
carbon monoxide (CO) which
cannot be seen or smelled. It can
cause unconsciousness and even
death.
(Continued)
WARNING (Continued)
If the vehicle is stuck in the snow:
.Clear away snow from around
the base of your vehicle,
especially any that is blocking
the exhaust pipe.
.Check again from time to
time to be sure snow does
not collect there.
.Open a window about 5 cm
(2 in) on the side of the
vehicle that is away from the
wind to bring in fresh air.
.Fully open the air outlets on
or under the instrument
panel.
.Adjust the climate control
system to a setting that
circulates the air inside the
vehicle and set the fan speed
to the highest setting. See
“Climate Control Systems” in
the Index.
(Continued)
WARNING (Continued)
For more information about
carbon monoxide, see Engine
Exhaust on page 9‑30.
Run the engine for short periods
only as needed to keep warm, but
be careful.
To save fuel, run the engine for only
short periods as needed to warm
the vehicle and then shut the engine
off and close the window most of
the way to save heat. Repeat this
until help arrives but only when you
feel really uncomfortable from the
cold. Moving about to keep warm
also helps.
If it takes some time for help to
arrive, now and then when you run
the engine, push the accelerator
pedal slightly so the engine runs
faster than the idle speed. This
keeps the battery charged to restart
the vehicle and to signal for help
with the headlamps. Do this as little
as possible to save fuel.

Black plate (25,1)Cadillac Escalade EXT Owner Manual - 2012
Driving and Operating 9-25
The steering may bind with the
wheels turned off center. If this
happens, move the steering wheel
from right to left while turning the
key to ACC/ACCESSORY. If this
doesn't work, then the vehicle needs
service.
Notice:Using a tool to force the
key to turn in the ignition could
cause damage to the switch or
break the key. Use the correct
key, make sure it is all the way in,
and turn it only with your hand.
If the key cannot be turned by
hand, see your dealer.
B (ACC/ACCESSORY): This
position lets things like the radio
and the windshield wipers operate
while the engine is off. Use this
position if the vehicle must be
pushed or towed.
C (ON/RUN): This position can be
used to operate the electrical
accessories and to display some
instrument panel cluster warning
and indicator lights. This position can also be used for service and
diagnostics, and to verify the proper
operation of the malfunction
indicator lamp as may be required
for emission inspection purposes.
The switch stays in this position
when the engine is running. The
transmission is also unlocked in this
position on automatic transmission
vehicles.
If you leave the key in the ACC/
ACCESSORY or ON/RUN position
with the engine off, the battery could
be drained. You may not be able to
start the vehicle if the battery is
allowed to drain for an extended
period of time.
D (START):
This is the position
that starts the engine. When the
engine starts, release the key. The
ignition switch returns to ON/RUN
for driving.
A warning tone will sound when the
driver door is opened, the ignition is
in ACC/ACCESSORY or LOCK/OFF
and the key is in the ignition.Starting the Engine
Move the shift lever to P (Park) or
N (Neutral). The engine will not start
in any other position. To restart the
engine when the vehicle is already
moving, use N (Neutral) only.
Notice: Do not try to shift to
P (Park) if the vehicle is moving.
If you do, you could damage the
transmission. Shift to P (Park)
only when the vehicle is stopped.
Starting Procedure
1. With your foot off the accelerator pedal, turn the ignition to START.
When the engine starts, let go of
the key. The idle speed will slow
down as the engine warms. Do
not race the engine immediately
after starting it. Operate the
engine and transmission gently
to allow the oil to warm up and
lubricate all moving parts.

Black plate (29,1)Cadillac Escalade EXT Owner Manual - 2012
Driving and Operating 9-29
If torque lock does occur, you might
need to have another vehicle push
yours a little uphill to take some of
the pressure from the parking pawl
in the transmission. Then you
should be able to pull the shift lever
out of P (Park).
Shifting out of Park
This vehicle is equipped with an
electronic shift lock release system.
The shift lock release is
designed to:
.Prevent ignition key removal
unless the shift lever is in
P (Park) with the shift lever
button fully released.
.Prevent movement of the shift
lever out of P (Park), unless the
ignition is in ON/RUN or ACC/
ACCESSORY and the regular
brake pedal is applied.
The shift lock release is always
functional except in the case of an
uncharged or low voltage (less than
9 volt) battery.
If the vehicle has an uncharged
battery or a battery with low voltage,
try charging or jump starting the
battery. See Jump Starting on
page 10‑76 for more information.
To shift out of P (Park) use the
following:
1. Apply the brake pedal.
2. Move the shift lever to the desired position. If you still are unable to shift out of
P (Park):
1. Ease the pressure on the shift
lever.
2. While holding down the brake pedal, press the shift lever all
the way into P (Park).
3. Move the shift lever to the desired position.
If you are still having a problem
shifting, then have the vehicle
serviced soon.
Parking over Things
That Burn
{WARNING
Things that can burn could touch
hot exhaust parts under the
vehicle and ignite. Do not park
over papers, leaves, dry grass,
or other things that can burn.

Black plate (39,1)Cadillac Escalade EXT Owner Manual - 2012
Driving and Operating 9-39
Ride Control Systems
StabiliTrak®System
The vehicle has a vehicle stability
enhancement system called
StabiliTrak. It is an advanced
computer-controlled system that
assists the driver with directional
control of the vehicle in difficult
driving conditions.
StabiliTrak activates when the
computer senses a discrepancy
between the intended path and the
direction the vehicle is actually
traveling. StabiliTrak selectively
applies braking pressure at any one
of the vehicle's brakes to assist the
driver with keeping the vehicle on
the intended path.
StabiliTrak is on automatically
whenever the vehicle is started. To
assist with directional control of the
vehicle, the system should always
be left on. Trailer Sway Control
(TSC) is also on automatically whenthe vehicle is started. See
Trailer
Sway Control (TSC) on page 9‑67
for more information.
When the vehicle is started and
begins to move, the system
performs several diagnostic checks
to insure there are no problems.
The system may be heard or felt
while it is working. This is normal
and does not mean there is a
problem with the vehicle. The
system should initialize before the
vehicle reaches 32 km/h (20 mph).
In some cases, it may take
approximately 3.2 km (2 mi) of
driving before the system initializes.
If cruise control is being used when
StabiliTrak activates, the cruise
control automatically disengages.
The cruise control can be
re-engaged when road conditions
allow. See Cruise Control on
page 9‑43.
If the system fails to turn on or
activate, the StabiliTrak light along
with a message will be displayed on
the Driver Information Center (DIC). If a DIC message appears, make
sure the StabiliTrak system has not
been turned off using the Traction
Control System (TCS)/StabiliTrak
button. Then turn the vehicle off,
wait 15 seconds, and then turn it
back on again to reset the system.
If any of the messages still appear
on the DIC, the vehicle should be
taken in for service. For more
information on the DIC messages,
see
Ride Control System Messages
on page 5‑32.
The TCS/StabiliTrak light will flash
on the instrument panel cluster
when the system or the TSC feature
is both on and activated.
The system may be heard or felt
while it is working; this is normal.

Black plate (41,1)Cadillac Escalade EXT Owner Manual - 2012
Driving and Operating 9-41
The TCS is enabled automatically
when the vehicle is started. It will
activate and the StabiliTrak light will
flash if it senses that any of the
wheels are spinning or beginning to
lose traction while driving. If traction
control is turned off, only the
brake-traction control portion of
traction control will work. The
engine speed management will be
disabled. In this mode, engine
power is not reduced automatically
and the driven wheels can spin
more freely. This can cause the
brake-traction control to activate
constantly.
Notice:If the wheel(s) of one axle
is allowed to spin excessively
while the StabiliTrak
®, ABS, brake
warning lights, and any relevant
DIC messages are displayed, the
transfer case could be damaged.
The repairs would not be covered
by the vehicle warranty. Reduce
engine power and do not spin the
wheel(s) excessively while these
lights and messages are
displayed. The TCS may activate on dry or
rough roads or under conditions
such as heavy acceleration while
turning or abrupt upshifts/downshifts
of the transmission. When this
happens, a reduction in acceleration
may be noticed, or a noise or
vibration may be heard. This is
normal.
If cruise control is being used when
the system activates, the StabiliTrak
light will flash and cruise control will
automatically disengage. Cruise
control may be reengaged when
road conditions allow. See
Cruise
Control on page 9‑43.
StabiliTrak may also turn off
automatically if it determines that a
problem exists with the system.
If the problem does not clear itself
after restarting the vehicle, see your
dealer for service. Vehicles with StabiliTrak have a
Trailer Sway Control (TSC) feature.
See
Trailer Sway Control (TSC) on
page 9‑67.
Vehicles with StabiliTrak have a Hill
Start Assist (HSA) feature. See Hill
Start Assist (HSA) on page 9‑38.
Adding non‐dealer accessories can
affect the vehicle's performance.
See Accessories and Modifications
on page 10‑2.
Locking Rear Axle
Vehicles with a locking rear axle can
give more traction on snow, mud,
ice, sand, or gravel. It works like a
standard axle most of the time, but
when traction is low, this feature will
allow the rear wheel with the most
traction to move the vehicle.