CADILLAC FLEETWOOD 1993 2.G Owners Manual

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OUR COMMITMENT TO YOUR SATISFACTION
c We are committed to providing you the finest ownership experience in the
world, starting the moment you take delivery of your new Cadillac.
Cadillac offers another major step toward your continued satisfaction
... with
Cadillac Roadside Service. Roadside Service is your key to peace of mind
ownership--one that covers you on the road, far from home, all day and
night, and during the weekend. Roadside Service represents the spirit
of
luxury leadership at Cadillac Motor Car Division. We hope the need never
arises,
but if it does, Roadside Service can help.
How Can Roadside Service Help You?
Cadillac Roadside Service with a staff of phone advisors trained in Cadillac
service excellence offers assistance exclusively to Cadillac owners. In many
cases, the advisor can quickly help resolve your car problem over the phone.
If the phone advisor determines
that it may be possible to repair your car at
-- roadside and a technician is available, the advisor will arrange for an
experienced Cadillac dealership technician to contact you, and
if appropri-
ate, travel to your location in a specially equipped vehicle and attempt to
repair your car on-site. The Roadside Service vehicle contains the necessary
tools and parts to complete most minor repairs to get you back on the road.
__
Roadside Service phone advisors and technicians are trained by Cadillac and
__ are familiar with your car, which provides a level of service knowledge
usually found only at your Cadillac Dealership.
Because Roadside Service
assists Cadillac owners exclusively,
your call always receives top priority and
w immediate action. Should you require a tow truck, locksmith, hotel
accommodations, or other vital services on
a moments notice, Roadside
Service
will locate and make the arrangements for you promptly.
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Downloaded from www.Manualslib.com manuals search engine when Is Roadside Service Available?
Cadillac owners have the peace of mind knowing that Roadside Service is
available
24 hours a day, 365 days a year, as follows:
TYPE OF I WEEKENDS AND
ASSISTANCE
I MONDAY-FRIDAY HOLIDAYS I-
Phone Advisor 24 Hours 24 Hours c_ i
Dealer Technician LA 8:OO a.m.-1200 midnight 5:OO p.m.-12:OO midnight
Outside Service 24 Hours 24 Hours
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Where Is It Available To You?
Wherever you drive in the United States or Canada an advisor is available to
assist you over
the phone and a dealer technician will travel to your location .-
within a 30 mile radius, of a participating Cadillac dealership. If you are not ,
within a 30 mile radius, we will arrange to have your car towed to the nearest
Cadillac dealership or service facility of your choice, after which you may
-
recontact us for further assistance.
.. . ..
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Downloaded from www.Manualslib.com manuals search engine ,s=- How Do You Obtain Roadside Service?
Just dial the special toll-free number and an experienced advisor at the
your name, home address, location and the telephone number you’re
calling
from (avoid using credit card phones, since return calls cannot be placed to
-. you through them), along with the location of your Cadillac, the model year,
Vehicle Identification Number, and a description
of the problem.
Remember, Roadside Service is available to drivers
of any model year
--I Cadillac Roadside Operations Center will assist you. The advisor will ask
.. Cadillac.
Who Will &pair Your Cadillac At Roadside?
In many cases, the advisor at the Roadside Service Operations Center can
provide instructions to get you back on the road. For more complex
problems, the advisor will have an experienced Cadillac Dealership Service
Technician, when available,
call you. The technician will evaluate the
possible cause
of the problem and, if you choose, come to your assistance to
attempt a roadside repair.
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What If Your Cadillac Cannot Be Repaired at Roadside?
When you call the Roadside Operation Center, the advisor will determine if
your car can be repaired at roadside within a reasonable period of time cc
(approximately 45 minutes). If your car can't be repaired within that time or
requires
the resources of a Cadillac dealership service facility, the advisor
will arrange tow service for you. Towing may also
be necessary after the
technician has attempted a repair, but determines that your car cannot
be -
repaired at roadside.
If arrangements
for towing are made by an advisor from the Cadillac
Roadside Operations Center,
it is for the convenience of the owner and
Cadillac
is not responsible for the tow company. During the first -
12 month/12,000 mile period towing services are covered for any disable-
ment. Beyond this period, if the repair is covered under the applicable
General Motors New Car Limited Warranty, the towing expense
will be
eligible for reimbursement by the servicing Cadillac dealership.
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Is There Any Membership Or Enrollment Fee?
There is no membership or enrollment fee for Roadside Service-- any
Cadillac is eligible under this program.
While Cadillac Roadside Service is not an auto club, the services and repairs
provided often go beyond those offered
by some auto clubs . Our objective is
to provide immediate assistance to ensure that all Cadillac drivers are
assisted
in a professional and timely manner with the help of experienced
-
-_ Cadillac advisors and dealership technicians.
What Will Roadside Service Cost You
-
There is no cost to call the toll-free Roadside Service number.
If a dealership Service Technician travels to your location, there is a nominal
is charged at one and a half times the Cadillac dealership retail labor rate,
with a 30-minute minimum. There is also a charge for any parts used and a
~ service fee to cover the technician's travel to and from your location. Labor
I mileage fee if the technician travels beyond 30 miles.
If the repair to your car is determined to be eligible for coverage under the
General Motors New Car Limited Warranty, the participating Cadillac
Roadside Service dealership
will arrange for a reimbursement for the total
cost of the repair on the next business day. -
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Downloaded from www.Manualslib.com manuals search engine Additional No Charge Roadside Service Special Features For Cadillac ~ ~-
Owners:
0 Emergency Road Service Performed at the Scene for the Following -
Disablements - during the first 12 month/12,000 mile period.
a Lock Out Assistance Battery Jump Starts
a Gas Delivery 0 Flat Tire Change
0 Towing Service (Covers Change Only')
*Determination
of replacement tire under Warranty Coverage must
be made
by a Cadillac dealership or appropriate tire manufacturer.
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nip Interruption - If your trip is interrupted due to a warranty failure,
incidental expenses may be reimbursed during
the 12 months/12,000 -
mile period. Items covered are hotel, meals and rental car.
0 nip Routing - Free trip routing assistance is available during the first
four years.
Within a week of contacting Roadside Service wlth your -
travel plans, Cadillac will provide a detailed trip rouling and
personalized North American Road Altas.
How Do You Pay For Roadside Service?
Payment is due at the time the repair is performed. Payment maybe made by __
cash, personal check or any major credit card honored by the participating
Cadillac dealership.
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i
c

Downloaded from www.Manualslib.com manuals search engine _q What If You’ve Locked Your lveys In The Car?
If your keys are locked in the car, the technician or locksmith must be given
before attempting to enter the vehicle. This precaution
is for your
protection. For this reason we suggest you carry your vehicle registration and
.- Gold Key Card which includes a convenient credit card type key. This special
key can be used to unlock either front door or the trunk compartment.
p_ proof of ownership (original vehicle registration and your driver’s license)
I
What If Your Car Is In An Unsafe Location Or On A Limited Access
Highway?
~~ If your car is located in an area that is determined to be unsafe (by you, the
advisor or the technician), or
if the vehicle is on a limited access freeway or
regulated highway, the advisor
will arrange to tow your Cadillac to a safe
~ ~~ location, where service can be performed. Additional assistance will be
provided
if necessary.
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Downloaded from www.Manualslib.com manuals search engine Other Roadside Services
Cadillac Roadside Service is committed to your total peace of mind and is
staffed by Cadillac-trained phone advisors and technicians to provide phone
or on-site repair assistance. Beyond the coverage period Roadside Service
can also arrange a wide variety of other services to assist you, such as:
0 Tow Service 0 Battery Jump Start 0 Flat Tire Change
0 Locksmith 0 Fuel Delivery 0 Trip Routing
0 Tmxi 0 Lost Keys 0 Hotel Information
While there is no charge for some
of these items during the specified period,
the owner is responsible for any expenses beyond the covered period.
We hope you never need any of the emergency services,
but if you do,
Roadside Service can promptly locate and arrange them
for you wherever
you travel in the United States or Canada. It’s part
of how Cadillac Roadside
Service is dedicated to your continued satisfaction.
Glove Compartment Decal And Wallet Card
The Roadside Service toll-free number is located on a decal in the glove
compartment, on the wallet card
in the back of the Gold Key Owner’s
Literature portfolio and
on the Gold Key Card you received shortly after
taking delivery of your new Cadillac.
Information To Provide When Calling Cadillac Roadside Service
When you call Cadillac Roadside Service, the advisor will ask your name and
home address, the telephone number and location you are calling from, the
location of your Cadillac and a description of the problem. The advisor will
ask the following information about your Cadillac:
0
0
Vehicle Identification Number (VIN)
ui
This 17 character code is located on the driver’s side top surface of the -
instrument panel and may be seen through the windshield.
Model and Year
0 Delivery Date 0 Mileage -
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