phone CADILLAC SEVILLE 1993 4.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine to pass -- or if you get hit by a gust of wind. You could suddenly find
yourself out of control.
Hydroplaning doesn’t happen often. But it can
if your tires haven’t much
tread or
if the pressure in one or more is low. It can happen if a lot of
water is standing
on the road. If you can see reflections from trees,
telephone poles, or other vehicles, and raindrops “dimple” the water’s
surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There just isn’t a hard
and fast rule about hydroplaning. The best advice is to slow down when it
is raining, and be careful.
Some Other Rainy Weather Tips
a
a
a
a
a
Turn on your headlights -- not just your parking lights -- to help make
you more visible to others.
Look for hard-to-see vehicles coming from behind. You may want to
use your headlights even
in daytime if it’s raining hard.
Besides slowing down, allow some extra following distance. And \
be
especially careful when you pass another vehicle. Allow yourself more
clear room ahead, and be prepared
to have your view restricted by
road spray. If the road spray is so heavy you are actually blinded, drop
back. Don’t pass until conditions improve. Going more slowly \
is better
than having an accident.
Use your defogger
if it helps.
Have good tires
with proper tread depth. (See “Tires” in the Index.)
195

Downloaded from www.Manualslib.com manuals search engine Start your windshield wipers and washer, to help clear accumulated road
dirt. Slow down carefully.
Tips on Driving in Fog
If you get caught in fog, turn your headlights on low beam, even in
daytime. You’ll
see -- and be seen -- better. Use your fog lights if your
vehicle has them.
Don’t use your high beams. The light will bounce
off the water droplets
that make up fog and reflect back at you.
Use your defogger. In high humidity, even a light buildup of moisture
on
the inside of the glass will cut down on your already limited visibility. Run
your windshield wipers and washer occasionally. Moisture can build up
on the outside glass, and what seems
to be fog may actually be moisture
on the outside of your windshield.
Treat dense fog as an emergency.
Try to find a place to pull off the road.
Of course you want to respect another’s property, but you might need to
put something between
you and moving vehicles -- space, trees, telephone
poles,
a private driveway, anything that removes you from other traffic.
If visibility is near zero and you must stop but are unsure whether you are
away from the road, turn your lights on, start your hazard warning flasher,
and sound your horn at intervals or when you hear approaching traffic.
Pass other vehicles in fog
only if you can see far enough ahead to pass
safely. Even then, be prepared to delay your pass
if you suspect the fog is
worse up ahead.
If other vehicles try to pass you, make it easy for them.
197

Downloaded from www.Manualslib.com manuals search engine OUR COMMITMENT TO YOUR SATISFACTION
c We are committed to providing you the finest ownership experience in the
world, starting the moment you take delivery
of your new Cadillac.
Cadillac offers another major step toward your continued satisfaction
... with
Cadillac Roadside Service. Roadside Service is your key to peace of mind
ownership--one that covers you on
the road, far from home, all day and
night, and during the weekend. Roadside Service represents the spirit of
luxury leadership at Cadillac Motor Car Division. We hope the need never
arises,
but if it does, Roadside Service can help.
How Can Roadside Service Help You?
Cadillac Roadside Service with a staff of phone advisors trained in Cadillac
service excellence offers assistance exclusively to Cadillac owners.
In many
cases, the advisor can quickly help resolve your car problem over the phone.
If the phone advisor determines that it may be possible to repair your car at
roadside and
a technician is available, the advisor will arrange for an
experienced Cadillac dealership technician to contact you, and if appropri-
ate, travel to your location
in a specially equipped vehicle and attempt to
repair your car on-site. The Roadside Service vehicle contains the necessary
tools
and parts to complete most minor repairs to get you back on the road.
HtbirJsidc Scnicc. phonc idvtsors and tcchnicians arc trained by Cadillacand
;Lrc 1mIII.u with )(bur c.u. u hlch providcs a level of service knowledge
uw,rll) fawn3 orll) .rl )&Bur ( 'ddlx I )c;rlcrship. Because Roadside Service
msirh t.dilldc owners uulusiwl~. pur c;rll always receives top priority and
ImInt.Jl.~Ic Lab tttw 5htIulJ )~BU rcqulrc a tow truck, locksmith, hotel
,~~~~~II~II~,~.I~~~~~~~. or rbttlc*r h11,tI W~IC'CS on a moments notice, Roadside
hc-n ILC udl Io~,tk ,rnJ rruhc thc irrrangcmcnts for you promptly.
1

Downloaded from www.Manualslib.com manuals search engine When Is Roadside Service Available?
Cadillac owners have the peace of mind knowing that Roadside Service is
available 24 hours a day, 365 days a year, as follows:
TYPE OF WEEKENDS AND
ASSISTANCE
24 Hours 24 Hours
Phone Advisor
HOLIDAYS
MONDAY-FRIDAY
Dealer
Technician 8:OO a.m.-12:00 midnight 500 p.m.-12:OO midnight
Outside Service
24 Hours 24 Hours
Where Is It Available To You?
Wherever you drive in the United States or Canada an advisor is available to
assist you over the phone and a dealer technician will travel to your location
within a
30 mile radius, of a participating Cadillac dealership. If you are not
within a 30 mile radius, we will arrange to have your car towed to the nearest
Cadillac dealership or service facility
of your choice, after which you may
recontact
us for further assistance.
." .
c
2

Downloaded from www.Manualslib.com manuals search engine How Do You Obtain Roadside Service?
-
Just dial the special toll-free number and an experienced advisor at the
Cadillac Roadside Operations Center
will assist you. The advisor will ask
your name,
home address, location and the telephone number you're calling
from (avoid using credit card phones, since return
calls cannot be placed to
you through them), along with the location of your Cadillac, the model year,
Vehicle Identification Number, and a description
of the problem.
Remember, Roadside Service is available
to drivers of any model year
Cadillac.
P
Who WiZZ Repair Your Cadillac At Roadside?
In many cases, the advisor at the Roadside Service Operations Center can
provide instructions to get you back on
the road. For more complex
problems, the advisor
will have an experienced Cadillac DeaIership Service
Technician, when available,
call you. The technician will evaluate the
possible cause of the problem and, if you choose, come to your assistance to
attempt a roadside repair.
3
L

Downloaded from www.Manualslib.com manuals search engine Other Roadside Services
Cadillac Roadside Service is committed to your total peace of mind and is
staffed
by Cadillac-trained phone advisors and technicians to provide phone
or on-site repair assistance. Beyond the coverage period Roadside Service
can also arrange a wide variety of other services to assist you, such as:
0 Tow Service Battery Jump Start 0 Flat Tire Change
0 Locksmith Fuel Delivery Trip Routing
0 mi 0 Lost Keys Hotel Information
While there is no charge for some
of these items during the specified period,
the owner
is responsible for any expenses beyond the covered period.
We hope you never need any of
the emergency services, but if you do,
Roadside Service can promptly locate and arrange them for
you wherever
you travel
in the United States or Canada. It’s part of how Cadillac Roadside
Service
is dedicated to your continued satisfaction.
Glove Compartment Decal And Wallet Card
The Roadside Service toll-free number is located on a decal in the glove
compartment, on the wallet card
in the back of the Gold Key Owner’s
Literature portfolio and on the Gold Key Card you received shortly after
taking delivery of your
new Cadillac.
.
TOLL-FREE HOTLINE
1-800-882-1112
Information To Provide When Calling Cadillac Roadside Service
When you call Cadillac Roadside Service, the advisor will ask your name and
home address, the telephone number
and location you are calling from, the
location of your Cadillac and a description of the problem. The advisor will
ask the following information about your Cadillac:
Vehicle Identification Number WIN)
I
L*
c
This 17 character code is located on the driver’s side top surface of the
instrument panel and may be seen through
the windshield.
0 Model and Year 0 Delivery Date Mileage
8

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information ava\
ilable to give the
Consumer Relations Representative:
- Your name, address and telephone number
- Vehicle Identification Number ("hiis is available dram the vehicle registration or
title, or the plate attached to the left top of the instrument panel and visible through
the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of problem
In order
to give your inquiry prompt attention, please call the appropriate toll fiee
numk listed. However, if you wish to write Cadillac, please send all correspondence to
the respective United States, Canada or GM Overseas Central Office address listed on
the following page.
When contacting Cadillac, please remember that your problem will\
likely
be resolved in
the dealership, using dealership facilities, equipment and person\
nel. That
is why we
suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special TDD
(Telecommunication Devices for the Deaf) equipment in its Consumer Relations
Center. Any hearing
or speech impaired customer who has access to a TDD or a
conventional teletypewriter
(TTY) can communicate with Cadillac by dialing:
1 -800-TDD-CMCC. VDD users in Canada can dial 1-800-263-3830).
2

Downloaded from www.Manualslib.com manuals search engine GENERAL MOTORS OF CANADA REGIONAL OFFICES
CALGARY, AB T2P 3W7
4220 Blackfoot Trail
P.O. Box 2510
1-800-263-3777
MONTREALy QUEBEC
H9R 4R2
5000 Tranlanada Hwy.
Pointe Claire, Quebec
1-800-263-7854
TORONTO, ONTARIO M3C lJ1
1200 Eglinton Ave. E.
4 16359-0588
1-800-263-3777
GEMRAL MOTORS OFFICES OVERSEAS
FAR EAST
GM Overseas
Distribution Cop.
Roppongi Fuji Building
2-6 Nishiazabu 3-Chome
Minato-Ku
Tokyo, Japan 106
Telephone: 03-470-346 1
Telex: JAPAUTO 322776
DUBAI
GMODCDES Middle East
Dubai International Trade Centre
Level
30
P.O. Box 9233
Dubai, United Arab Emirates
Telex:
46542 GMODC EM
Regional Marketing Office
SAUDI ARABIA
GM Overseas
Distribution Corp.
P.O. Box 5784
Jeddah, 21432 Saudi Arabia
Telephone:
02-665-3380
Telex: 401748 GMOT SJ
KI’ROP):
G%IOlX*/lLS Eurr-p RVO
Cfl) (;$I Scrvicc C;15lRlI
Posrfac h 17 IO
I)-bOr)O Rucssclshcim
Federal Republic of Germany
Telephone: 6 142-6023 19 or 3 12
Telex: 4182841 GMO D
Fax: 6142-82632 or Code (02)
PUERTO RICO
US. VIRGIN 1SLAM)S
GM Overseas Distribution Cop.
Centro Commercial
Rio Piedras, Puerto Rim
Mail: G.P.O. Box
G4382
San Juan, Puerto Rico 00936
Telephone: 809-763-1315
Telex: 3450394
San Francisco
MEXICO
General Motors de Mexico
Consumer Relations Supervisor
Service
Department
Mexico 1, D.F.
Telephone: 905-245-17-86
Telex: 1763 185
Apartado Postal 107-BIS
Y

Downloaded from www.Manualslib.com manuals search engine GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION PROGRAM*
Our experience has shown that the Customer Satisfaction Procedure de\
scribed earlier in
this section has been very successful in achieving customer satisfaction. If you have
discussed a concern with your Dealership management and have not
been able to
resolve it, let us know. Questions and concerns are resolved most ef€iciently if you
telephone or write directly to our offices as described. However, if you have not been
substantially satisfied, Cadillac wants you
to be aware of GM's voluntary participation
in ano-charge mediation/arbitration program called
BBB AUTO LINE. This program
is administered
by the Council of Better Business Bureaus through local Better Business
Bureaus.
It can resolve individual disputes involving vehicle repairs and the
interpretation of your New Vehicle Limited Warranty.
We prefer that you not resort
to BBB AUTO LINE until after a final decision is made
under the Customer Satisfaction Procedure. However, you may file a claim at any time
by contacting your local Better Business Bureau (BBB) or calling the following 24 hour
toll-Free number to
obtain the telephone number of your nearest BBB office:
1 -800-955-5 100. For further information about filling a claim, you may also wr\
ite to:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, Virginia 22203
In order to file a claim, you will have to provide your name and address, the vehicle
identification number (VIN) of your vehicle, and a statement of the nature of your
complaint.
BBB staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, eligible
customers may present their case
to an impartial third party arbitrator at an informal
hearing. The arbitrator will render a decision in your case, which
you may accept or
reject.
If you accept a valid arbitrator decision, Cadillac will be bound by that decision
The entire dispute settlement process should ordinarily take about40 days from the time
you file your complain1 IO thc time a decision is rendered (or 47 days if you did not first
cont;w'l )our Jcdlcrshlp or Cd~llx).
U'r C~LCCWI~~C )t)u 11) uw ltrrs p~~gr,uII Murc or instcad of resorting to the courts. We
k.1tr.b c rl (Jffr'ls uilrgrs wc.r ccjurts In nwsl Jurisdictions because it is fast, free of
L huge. unl lr~ttvnrrl (hw >crs uc rrt~ usudly pcsenr, although you may retain one at
)~JLU rtjwnw If )rw ktNR)\C) Arhuh)rs mahu decisions based on he principles of
rrlnlcss ad cqult) '17rc.y rlru 1101 rcquird to duplicate the functions of courts by strictly
appl> In$ stdw or fcdcrd hw. If you wish to go to court however, we do not require that
you first Cilc a claim with RRR AUTO LINE ** unless state law provides otherwise.
Whatever your prcfcrcnce may be, remember that if you are unhappy with the results of
RRR AUTO LINE, you can still go to court because an arbitrator's decision is binding
on Cadillac but
not on you unless you accept it.
5

Downloaded from www.Manualslib.com manuals search engine What You’ll find in the Index:
+ A list of all PSPs published by Cadillac in a model year (1990 or later). PSPs
covering all models of Cadillac cars are listed in the same index. I-
+ ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially apply to
the most recent Cadillac models will by listed in the last qu\
arterly publication for that
model year. This means you
may want to wait until the end of the model year before
ordering an index, if you are interested in buying
PSPs pertaining to a current model year
vehicle.
Some
PSPs pertaining to a particular model year vehicle may be published on later
years, and these would
be listed in the later year’s index. When you order an index for a
model year that is not over yet, we’ll send you the most \
recently published quarterly
issue. You can specify an index for
an earlier model year, but not before 1990.
Cut out the order form, fill it out, and mail it. We will see to it that an index is mailed to
you. There is no charge for indexes for the 1990-1993 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscription, just call toll-fiee
and we’ll be happy to send you one. Automated recording equipment will take your
name and mailing address. The number to call is
1-800-551-4123.
Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can ask to
see them.
A VERY IMPORTANT REMINDER: These PSPs are meant for technicians. They are
not meant
for the ‘da-it-yourselfer’. Technicians have the equipment, tool\
s, safety
instructions, and
training to do a job quickly and safely.
Cadillac reserves the right to change these procedures without \
notice after November,
1991.
Cadillac Owner’s Manuals and Service Publications
You can get these by using the order form. Additionally, past model Owner’s Manuals
and Service Information Manuals are available for a minimum of ten model years and
frequently much longer. Credit card orders may
be placed using the toll-free number
1-800-782-4356. High quality copies of out of print older model manuals ar available,
also.
You may receive a free listing of either by using the order form.
8