tow CADILLAC XT4 2021 Repair Manual

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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348 VEHICLE CARE
Appearance Care
Exterior Care
Locks
Locks are lubricated at the factory.
Use a de-icing agent only when
absolutely necessary, and have the
locks greased after using. See
Recommended Fluids and Lubricants
0367.
Washing the Vehicle
To preserve the vehicle's finish, wash
it often and out of direct sunlight.
Caution
Do not use petroleum-based, acidic,
or abrasive cleaning agents as they
can damage the vehicle's paint,
metal, or plastic parts. If damage
occurs, it would not be covered by
the vehicle warranty. Approved
cleaning products can be obtained
from your dealer. Follow all
manufacturer directions regarding
correct product usage, necessary
(Continued)
Caution (Continued)
safety precautions, and appropriate
disposal of any vehicle care
product.
Caution
Avoid using high-pressure washes
closer than 30 cm (12 in) to the
surface of the vehicle. Use of power
washers exceeding 8 274 kPa
(1,200 psi) can result in damage or
removal of paint and decals.
If using an automatic car wash, follow
the car wash instructions. The
windshield wiper and rear window
wiper, if equipped, must be off.
Remove any accessories that may be
damaged or interfere with the car
wash equipment.
Rinse the vehicle well, before washing
and after, to remove all cleaning
agents completely. If they are allowed
to dry on the surface, they could stain. Dry the finish with a soft, clean
chamois or an all-cotton towel to
avoid surface scratches and water
spotting.
Cleaning Underhood Components
Caution
Do not power wash any component
under the hood that has this
e
symbol.
This could cause damage that
would not be covered by the vehicle
warranty.
Solvents or aggressive cleaners may
harm underhood components. The
usages of these chemicals should be
avoided.
Recommend water only.
A pressure washer may be used, but
care must be utilized. The following
criteria must be followed:
.Water pressure must be kept below
14 000 KPa (2,000 PSI).
.Water temperature must be below
80 °C (180 °F).

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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350 VEHICLE CARE
decals, and stripes. Follow instructions
under "Washing the Vehicle"
previously in this section.
Lamp covers are made of plastic, and
some have a UV protective coating. Do
not clean or wipe them when dry.
Do not use any of the following on
lamp covers:
.Abrasive or caustic agents.
.Washer fluids and other cleaning
agents in higher concentrations
than suggested by the manufacturer.
.Solvents, alcohols, fuels, or other
harsh cleaners.
.Ice scrapers or other hard items.
.Aftermarket appearance caps or
covers while the lamps are
illuminated, due to excessive heat
generated.
Caution
Failure to clean lamps properly can
cause damage to the lamp cover
that would not be covered by the
vehicle warranty.
Caution
Using wax on low gloss black finish
stripes can increase the gloss level
and create a non-uniform finish.
Clean low gloss stripes with soap
and water only.
Air Intakes
Clear debris from the air intakes,
between the hood and windshield,
when washing the vehicle.
Shutter System
The vehicle may have a shutter
system designed to help improve fuel
economy. Keep the shutter systemclear of debris, snow and ice. If the
check engine light is activated, please
check to see if the shutter system is
clear of debris, snow or ice.
Windshield and Wiper Blades
Clean the outside of the windshield
with glass cleaner.
Clean rubber blades using a lint-free
cloth or paper towel soaked with
windshield washer fluid or a mild
detergent. Wash the windshield
thoroughly when cleaning the blades.
Bugs, road grime, sap, and a buildup
of vehicle wash/wax treatments may
cause wiper streaking.
Replace the wiper blades if they are
worn or damaged. Damage can be
caused by extreme dusty conditions,
sand, salt, heat, sun, snow, and ice.
Weatherstrips
Apply weatherstrip lubricant on
weatherstrips to make them last
longer, seal better, and not stick or
squeak. Lubricate weatherstrips at
least once a year. Hot, dry climates
may require more frequent
application. Black marks from rubber

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VEHICLE CARE 351
material on painted surfaces can be
removed by rubbing with a clean
cloth. SeeRecommended Fluids and
Lubricants 0367.
Tires
Use a stiff brush with tire cleaner to
clean the tires.
Caution
Using petroleum-based tire dressing
products on the vehicle may
damage the paint finish and/or
tires. When applying a tire dressing,
always wipe off any overspray from
all painted surfaces on the vehicle.
Wheels and Wheel Trim
Use a soft, clean cloth with mild soap
and water to clean the wheels. After
rinsing thoroughly with clean water,
dry with a soft, clean towel. A wax
may then be applied.
Caution
Chrome wheels and chrome wheel
trim may be damaged if the vehicle
is not washed after driving on roads
(Continued)
Caution (Continued)
that have been sprayed with
magnesium chloride or calcium
chloride. These are used on roads
for conditions such as dust and ice.
Always wash the chrome with soap
and water after exposure.
Caution
To avoid surface damage on wheels
and wheel trim, do not use strong
soaps, chemicals, abrasive polishes,
cleaners, or brushes. Use only GM
approved cleaners. Do not drive the
vehicle through an automatic car
wash that uses silicon carbide tire/
wheel cleaning brushes. Damage
could occur and the repairs would
not be covered by the vehicle
warranty.
Brake System
Visually inspect brake lines and hoses
for proper hook-up, binding, leaks,
cracks, chafing, etc. Inspect disc brake
pads for wear and rotors for surface condition. Inspect drum brake linings/
shoes for wear or cracks. Inspect all
other brake parts.
Steering, Suspension, and
Chassis Components
Visually inspect steering, suspension,
and chassis components for damaged,
loose, or missing parts or signs of
wear at least once a year.
Inspect power steering for proper
attachment, connections, binding,
leaks, cracks, chafing, etc.
Visually check constant velocity joint
boots and axle seals for leaks.
Body Component Lubrication
Lubricate all key lock cylinders, hood
hinges, liftgate hinges, and the steel
fuel door hinges, unless the
components are plastic. Applying
silicone grease on weatherstrips with a
clean cloth will make them last
longer, seal better, and not stick or
squeak.

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VEHICLE CARE 353
solution will create streaks and
attract dirt. Do not use solutions
that contain strong or caustic soap.
.Do not heavily saturate the
upholstery when cleaning.
.Do not use solvents or cleaners
containing solvents.
Interior Glass
To clean, use a terry cloth fabric
dampened with water. Wipe droplets
left behind with a clean dry cloth.
If necessary, use a commercial glass
cleaner after cleaning with plain water.
Caution
To prevent scratching, never use
abrasive cleaners on automotive
glass. Abrasive cleaners or
aggressive cleaning may damage
the rear window defogger.
Cleaning the windshield with water
during the first three to six months of
ownership will reduce tendency to fog.
Speaker Covers
Vacuum around a speaker cover
gently, so that the speaker will not be
damaged. Clean spots with water and
mild soap.
Coated Moldings
Coated moldings should be cleaned.
.When lightly soiled, wipe with a
sponge or soft, lint-free cloth
dampened with water.
.When heavily soiled, use warm
soapy water.
Fabric/Carpet/Suede
Start by vacuuming the surface using
a soft brush attachment. If a rotating
vacuum brush attachment is being
used, only use it on the floor carpet.
Before cleaning, gently remove as
much of the soil as possible:
.Gently blot liquids with a paper
towel. Continue blotting until no
more soil can be removed.
.For solid soils, remove as much as
possible prior to vacuuming.
To clean: 1. Saturate a clean, lint-free colorfast
cloth with water. Microfiber cloth is
recommended to prevent lint
transfer to the fabric or carpet.
2. Remove excess moisture by gently wringing until water does not drip
from the cleaning cloth.
3. Start on the outside edge of the soil and gently rub toward the
center. Fold the cleaning cloth to a
clean area frequently to prevent
forcing the soil in to the fabric.
4. Continue gently rubbing the soiled area until there is no longer any
color transfer from the soil to the
cleaning cloth.
5. If the soil is not completely removed, use a mild soap solution
followed only by plain water.
If the soil is not completely removed,
it may be necessary to use a
commercial upholstery cleaner or spot
lifter. Test a small hidden area for
colorfastness before using a
commercial upholstery cleaner or spot
lifter. If ring formation occurs, clean
the entire fabric or carpet.

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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354 VEHICLE CARE
After cleaning, use a paper towel to
blot excess moisture.
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
Use a microfiber cloth on high gloss
surfaces or vehicle displays. First, use
a soft bristle brush to remove dirt that
can scratch the surface. Then gently
clean by rubbing with a microfiber
cloth. Never use window cleaners or
solvents. Periodically hand wash the
microfiber cloth separately, using mild
soap. Do not use bleach or fabric
softener. Rinse thoroughly and air dry
before next use.
Caution
Do not attach a device with a
suction cup to the display. This may
cause damage and would not be
covered by the vehicle warranty.
Instrument Panel, Leather, Vinyl,
Other Plastic Surfaces, Low
Gloss Paint Surfaces, and
Natural Open Pore Wood
Surfaces
Use a soft microfiber cloth dampened
with water to remove dust and loose
dirt. For a more thorough cleaning,
use a soft microfiber cloth dampened
with a mild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as well
as other interior surfaces, may
cause permanent damage. Wipe
excess moisture from these surfaces
after cleaning and allow them to
dry naturally. Never use heat,
steam, or spot removers. Do not use
cleaners that contain silicone or
wax-based products. Cleaners
containing these solvents can
permanently change the appearance
and feel of leather or soft trim, and
are not recommended.Do not use cleaners that increase
gloss, especially on the instrument
panel. Reflected glare can decrease
visibility through the windshield
under certain conditions.
Caution
Use of air fresheners may cause
permanent damage to plastics and
painted surfaces. If an air freshener
comes in contact with any plastic
or painted surface in the vehicle,
blot immediately and clean with a
soft cloth dampened with a mild
soap solution. Damage caused by
air fresheners would not be covered
by the vehicle warranty.
Cargo Cover and
Convenience Net
If equipped, wash with warm water
and mild detergent. Do not use
chlorine bleach. Rinse with cold water,
and then dry completely.
Care of Seat Belts
Keep belts clean and dry.

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358 SERVICE AND MAINTENANCE
keep the vehicle in good working
condition, improves fuel economy, and
reduces vehicle emissions.
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more frequent
checks and services. The Additional
Required Services - Normal are for
vehicles that:
.Carry passengers and cargo within
recommended limits on the Tire
and Loading Information label. See
Vehicle Load Limits0215.
.Are driven on reasonable road
surfaces within legal driving limits.
.Use the recommended fuel. See
Recommended Fuel 0267.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Normal chart.
The Additional Required Services -
Severe are for vehicles that are:
.Mainly driven in heavy city traffic
in hot weather.
.Mainly driven in hilly or
mountainous terrain.
.Frequently towing a trailer.
.Used for high speed or competitive
driving.
.Used for taxi, police, or delivery
service.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Severe chart.
{Warning
Performing maintenance work can
be dangerous and can cause serious
injury. Perform maintenance work
only if the required information,
proper tools, and equipment are
available. If they are not, see your
dealer to have a trained technician
do the work. See Doing Your Own
Service Work 0283.
Maintenance Schedule
Owner Checks and Services
Check the engine oil level. See Engine
Oil 0286.
Once a Month
.Check the tire inflation pressures.
See Tire Pressure 0316.
.Inspect the tires for wear. See Tire
Inspection 0322.
.Check the windshield washer fluid
level. See Washer Fluid 0295.
Engine Oil Change
When the CHANGE ENGINE OIL
SOON message displays, have the
engine oil and filter changed within
the next 1 000 km/600 mi. If driven
under the best conditions, the engine
oil life system may not indicate the
need for vehicle service for up to a
year. The engine oil and filter must be
changed at least once a year and the
oil life system must be reset. Your

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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378 CUSTOMER INFORMATION
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges
™
.Emergency Fuel Delivery: Delivery
of enough fuel for the vehicle to get
to the nearest service station.
.Lock-Out Service: Service to unlock
the vehicle if you are locked out.
A remote unlock may be available if
you have OnStar. For security
reasons, the driver must present
identification before this service is
given.
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service to change
a flat tire with a spare tire. The
spare tire, if equipped, must be in
good condition and properly
inflated. It is your responsibility for
the repair or replacement of the tire
if it is not covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure, incidental
expenses may be reimbursed during
the Powertrain warranty period.
Items considered are hotel, meals,
and rental car or a vehicle being
delivered back to the customer, up
to 500 miles.

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CUSTOMER INFORMATION 379
Cadillac Technician Roadside
Service (U.S. Only)
Cadillac's exceptional Roadside Service
is more than an auto club or towing
service. It provides every Cadillac
owner in the United States with the
advantage of contacting a Cadillac
advisor and, where available, a
Cadillac trained dealer technician who
can provide on-site service.
A dealer technician will travel to your
location within a 30-mile radius of a
participating Cadillac dealership.
If beyond this radius, we will arrange
to have your car towed to the nearest
Cadillac dealership. Each technician
travels with a specially equipped
service vehicle complete with the
necessary Cadillac parts and tools
required to handle most roadside
repairs.
Services Not Included in
Roadside Service
.Impound towing caused by violation
of any laws
.Legal fines
.Mounting, dismounting, or changing
of snow tires, chains, or other
traction devices
Service is not provided if a vehicle is
in an area that is not accessible to the
service vehicle or is not a regularly
traveled or maintained public road,
which includes ice and winter roads.
Off-road use is not covered.
Services Specific to
Canadian-Purchased Vehicles
.Fuel delivery: Reimbursement is up
to 7 liters. Diesel fuel delivery may
be restricted. Propane and other
fuels are not provided through this
service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Interruption Benefits and
Service: Pre-authorization, original
detailed receipts, and a copy of the
repair orders are required. Once
authorization has been received, the
Roadside Service advisor will help
you make arrangements and explain
how to receive payment. Items
considered are hotel, meals, and rental car or a vehicle being
delivered back to the customer, up
to 800 km.
.Alternative Service:
If assistance
cannot be provided right away, the
Roadside Service advisor may give
you permission to get local
emergency road service. You will
receive payment, up to $100, after
sending the original receipt to
Roadside Service. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the warranty
are the owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment and
advising the service consultant of
your transportation needs, your dealer
can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it

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382 CUSTOMER INFORMATION
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies will
not specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read
the lease carefully, as you may be
charged at the end of the lease for
poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of. Move
the vehicle only if its position puts
you in danger, or you are instructed to
move it by a police officer.Give only the necessary information
to police and other parties involved in
the crash.
For emergency towing see
Roadside
Service 0378.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and
telephone number
.Vehicle license plate number
.Vehicle make, model, and
model year
.Vehicle Identification Number (VIN)
.Insurance company and policy
number
.General description of the damage
to the other vehicle
Choose a reputable repair facility that
uses quality replacement parts. See
“Collision Parts ”earlier in this section.
If the airbag has inflated, see What
Will You See after an Airbag Inf lates?
0 59.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends that
you take an active role in its repair.
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially value
the repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have
the vehicle repaired with Genuine GM
parts, even if your insurance coverage
does not pay the full cost.

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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398 INDEX
Door (cont'd)Power Locks . . . . . . . . . . . . . . . . . . . . . . . . 18
Drive Belt Routing, Engine . . . . . . . . . 373
Drive Systems All-Wheel Drive . . . . . . . . . . . . . 232, 298
Driver Teen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Driver Assistance Systems . . . . . . . . . 248
Driver Behavior . . . . . . . . . . . . . . . . . . . . . 204
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . . . . . 114
Driver Mode Control . . . . . . . . . . . . . . . . 236
Driver Mode Control Light . . . . . . . . . 111
Driving
Assistance Systems . . . . . . . . . . . . . . . 257
Better Fuel Economy . . . . . . . . . . . . . 205
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 271
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Environment . . . . . . . . . . . . . . . . . . . . . . 204
Hill and Mountain Roads . . . . . . . . 213
If the Vehicle is Stuck . . . . . . . . . . . . 214
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Loss of Control . . . . . . . . . . . . . . . . . . . . 208
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Off-Road Recovery . . . . . . . . . . . . . . . . 207
Vehicle Load Limits . . . . . . . . . . . . . . 215
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . 212 Driving (cont'd)
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Driving the Vehicle . . . . . . . . . . . . . . . . . . . . 2
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . . . . . 197
E
Electric Brake Boost . . . . . . . . . . . . . . . . 232
Electric Parking Brake . . . . . . . . . . . . . . 233
Electric Parking Brake Light . . . . . . . 107
Electrical Equipment, Add-On . . . . . 280
Electrical SystemEngine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Fuses and Circuit Breakers . . . . . . . 303
Instrument Panel Fuse Block . . . . 306
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . 290
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . . . 105
Compartment Overview . . . . . . . . . . 285
Coolant Temperature Gauge . . . . . 103
Coolant Temperature Warning Light . . . . . . . . . . . . . . . . . . . 111
Cooling System . . . . . . . . . . . . . . . . . . . 291 Engine (cont'd)
Drive Belt Routing . . . . . . . . . . . . . . . . 373
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Oil Life System . . . . . . . . . . . . . . . . . . . . 288
Oil Pressure Light . . . . . . . . . . . . . . . . . 112
Overheating . . . . . . . . . . . . . . . . . . . . . . . 294
Power Messages . . . . . . . . . . . . . . . . . . 120
Running While Parked . . . . . . . . . . . 226
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Engine Air Filter Life System . . . . . . 289
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . 134
Equipment, Towing . . . . . . . . . . . . . . . . . 277
Event Data Recorders . . . . . . . . . . . . . . 385
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . 134
Extended Parking . . . . . . . . . . . . . . . . . . . 225
Extender, Seat Belt . . . . . . . . . . . . . . . . . . 53
Exterior Lamp Controls . . . . . . . . . . . . 129
Exterior Lamps Off Reminder . . . . . . 131
Exterior Lighting Battery Saver . . . . 135
F
Filter, Engine Air Cleaner . . . . . . . . . . . . . . . . 290
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . 131
Flashers, Hazard Warning . . . . . . . . . . 132
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329 Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 337