radio CADILLAC XTS 2019 Owner's Guide

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
318 VEHICLE CARE
If the soil is not completely removed,
it may be necessary to use a
commercial upholstery cleaner or spot
lifter. Test a small hidden area for
colorfastness before using a
commercial upholstery cleaner or spot
lifter. If ring formation occurs, clean
the entire fabric or carpet.
After cleaning, use a paper towel to
blot excess moisture.
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
Use a microfiber cloth on high gloss
surfaces or vehicle displays. First, use
a soft bristle brush to remove dirt that
can scratch the surface. Then gently
clean by rubbing with a microfiber
cloth. Never use window cleaners or
solvents. Periodically hand wash the
microfiber cloth separately, using mild
soap. Do not use bleach or fabric
softener. Rinse thoroughly and air dry
before next use.
Caution
Do not attach a device with a
suction cup to the display. This may
cause damage and would not be
covered by the vehicle warranty.
Instrument Panel, Leather, Vinyl,
Other Plastic Surfaces, Low
Gloss Paint Surfaces, and
Natural Open Pore Wood
Surfaces
Use a soft microfiber cloth dampened
with water to remove dust and loose
dirt. For a more thorough cleaning,
use a soft microfiber cloth dampened
with a mild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as well
as other interior surfaces, may
cause permanent damage. Wipe
excess moisture from these surfaces
after cleaning and allow them to(Continued)
Caution (Continued)
dry naturally. Never use heat,
steam, or spot removers. Do not use
cleaners that contain silicone or
wax-based products. Cleaners
containing these solvents can
permanently change the appearance
and feel of leather or soft trim, and
are not recommended.
Do not use cleaners that increase
gloss, especially on the instrument
panel. Reflected glare can decrease
visibility through the windshield
under certain conditions.
Caution
Use of air fresheners may cause
permanent damage to plastics and
painted surfaces. If an air freshener
comes in contact with any plastic
or painted surface in the vehicle,
blot immediately and clean with a
soft cloth dampened with a mild (Continued)

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
CUSTOMER INFORMATION 339
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 339
Customer Assistance Offices . . . . 341
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 341
Online Owner Center . . . . . . . . . . . . . 342
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 342
Roadside Service . . . . . . . . . . . . . . . . . 343
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 345
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 345
Collision Damage Repair . . . . . . . . . 346
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 348
Radio Frequency Statement . . . . . 349
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 349
Reporting Safety Defects to the Canadian Government . . . . . . . . . 349 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 350
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Event Data Recorders . . . . . . . . . . . . 350
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Infotainment System . . . . . . . . . . . . . 351
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
342 CUSTOMER INFORMATION
Cadillac by dialing: 1-800-833-2622.
TTY users in Canada can dial
1-800-263-3830.
Online Owner Center
Online Owner Experience (U.S.)
my.cadillac.com
The Cadillac online owner experience
allows interaction with Cadillac and
keeps important vehicle-specific
information in one place.
Membership Benefits
E:Download owner’s manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View printable dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers, and
hours.
r: Track your vehicle’s warranty
information.
J: View active recalls or search by
Vehicle Identification Number (VIN).
See Vehicle Identification Number (VIN)
0 336.
H:View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information.
F: Chat with online help
representatives.
See my.cadillac.com to register your
vehicle.
Cadillac Owner Centre (Canada)
www.cadillacowner.ca
Visit the Cadillac Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and warranty
information.
. Retrieve favorite articles, quizzes,
tips, and multimedia galleries
organized into the Featured
Articles and Auto Care Sections.
. Download owner’s manuals. .
Find Cadillac-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
CUSTOMER INFORMATION 349
Radio Frequency
Statement
This vehicle has systems that operate
on a radio frequency that complies
with Part 15/Part 18 of the Federal
Communications Commission (FCC)
rules and with Innovation, Science
and Economic Development (ISED)
Canada's RSP-100 / license-exempt
RSS's / ICES-001.
Operation is subject to the following
two conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or General
Motors. To contact NHTSA, you may call
the Vehicle Safety Hotline toll-free
at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://
www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport Canada
at 1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
350 CUSTOMER INFORMATION
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000,
or write:
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data Recording
and Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to monitor
the conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store data
to help the dealer technician service
the vehicle. Some modules may also
store data about how the vehicle is
operated, such as rate of fuel
consumption or average speed. These
modules may retain personal
preferences, such as radio presets, seat
positions, and temperature settings.
Event Data Recorders
This vehicle is equipped with an event
data recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-likesituations, such as an air bag
deployment or hitting a road obstacle,
data that will assist in understanding
how a vehicle’s systems performed.
The EDR is designed to record data
related to vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The EDR
in this vehicle is designed to record
such data as:
.
How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/or
brake pedal; and,
. How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note
EDR data are recorded by your vehicle
only if a non-trivial crash situation
occurs; no data are recorded by the
EDR under normal driving conditions

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
ONSTAR 355
OnStar or connected services cannot
work unless the vehicle is in a place
where OnStar has an agreement with
a wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving
location information about the vehicle
cannot work unless GPS signals are
available, unobstructed, and
compatible with the OnStar hardware.
OnStar or connected services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar or connected
services may not work. Other
problems beyond the control of
OnStar—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0349.Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors
are available in English, Spanish, and
French. Available languages may vary
by country.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
356 ONSTAR
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Assistance or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur
in a large city with tall buildings;
in parking garages; around
airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals are
not available, the OnStar system
should still operate to call OnStar.
However, OnStar could have
difficulty identifying the exact
location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders. A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to function properly. These systems may
not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into
the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0235. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name tags,
saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for any
affected or erased data or settings.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
INDEX 367
E
Electric Parking Brake . . . . . . . . . . . . . . 194
Electric Parking Brake Light . . . . . . . 133
Electrical Equipment, Add-On . . . . . 235
Electrical SystemEngine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Fuses and Circuit Breakers . . . . . . . 265
Instrument Panel Fuse Block . . . . 268
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . 248
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . . . 131
Compartment Overview . . . . . . . . . . 240
Coolant Temperature Gauge . . . . . 128
Coolant Temperature
Warning Light . . . . . . . . . . . . . . . . . . . 136
Cooling System . . . . . . . . . . . . . . . . . . . 250
Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Drive Belt Routing . . . . . . . . . . . . . . . . 338
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Oil Life System . . . . . . . . . . . . . . . . . . . . 246 Engine (cont'd)
Oil Pressure Light . . . . . . . . . . . . . . . . . 137
Overheated Protection
Operating Mode . . . . . . . . . . . . . . . . . 254
Overheating . . . . . . . . . . . . . . . . . . . . . . . 253
Power Messages . . . . . . . . . . . . . . . . . . 146
Running While Parked . . . . . . . . . . . 191
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Engine Oil
Temperature Gauge . . . . . . . . . . . . . . . 127
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . 160
Equipment, Towing . . . . . . . . . . . . . . . . . 234
Event Data Recorders . . . . . . . . . . . . . . 350
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . 161
Extended Parking . . . . . . . . . . . . . . . . . . . 189
Extender, Seat Belt . . . . . . . . . . . . . . . . . . 74
Exterior Lamp Controls . . . . . . . . . . . . 155
Exterior Lamps Off Reminder . . . . . . 156
Exterior Lighting Battery Saver . . . . 161
F
Features Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Filter,
Engine Air Cleaner . . . . . . . . . . . . . . . . 248
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . 157
Flashers, Hazard Warning . . . . . . . . . . 158
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 Flat Tire (cont'd)
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Fluid Automatic Transmission . . . . . . . . . 247
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Power Steering . . . . . . . . . . . . . . . . . . . . 255
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . 44
Forward Automatic Braking . . . . . . . . 219
Forward Collision Alert (FCA)
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Front Seats Heated and Ventilated . . . . . . . . . . . . . 63
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Economy Driving . . . . . . . . . . . . . . . . . . . 25
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . . . . . . 229
Filling the Tank . . . . . . . . . . . . . . . . . . . 227
Foreign Countries . . . . . . . . . . . . . . . . . 227
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Low Fuel Warning Light . . . . . . . . . 138
Prohibited Fuels . . . . . . . . . . . . . . . . . . 227
Recommended . . . . . . . . . . . . . . . . . . . . 226
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
INDEX 371
PowerDoor Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Protection, Battery . . . . . . . . . . . . . . . . 161
Retained Accessory (RAP) . . . . . . . . 188
Seat Adjustment . . . . . . . . . . . . . . . . . . . . 56
Steering Fluid . . . . . . . . . . . . . . . . . . . . . 255
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Pregnancy, Using Seat Belts . . . . . . . . . 74
Privacy Vehicle Data Recording . . . . . . . . . . 350
Program Courtesy Transportation . . . . . . . . . 345
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . 227
Proposition 65 Warning,
California . . . . . . . . . . . . . . .237, 258, 306, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . 348
R
Radio Frequency Statement . . . . . . . . 349
Reading Lamps . . . . . . . . . . . . . . . . . . . . . 160
Rear Axle
Limited-Slip . . . . . . . . . . . . . . . . . . . . . . . 198
Rear Climate Control System . . . . . . 168 Rear Seat Armrest . . . . . . . . . . . . . . . . . . . 67
Rear Seat Pass-Through Door . . . . . . . 68
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Rear Vision Camera (RVC) . . . . . . . . . 211
Rear Window Sunshade . . . . . . . . . . . . . 49
Rearview Mirrors Automatic Dimming . . . . . . . . . . . . . . . . 46
Reclining Seatbacks . . . . . . . . . . . . . . . . . 59
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . 332
Records Maintenance . . . . . . . . . . . . . . . . . . . . . . 335
Recreational Vehicle Towing . . . . . . . 310
Reimbursement Program, GM
Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Remote Vehicle Start . . . . . . . . . . . . . . . . 34
Replacement Parts
Airbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Maintenance . . . . . . . . . . . . . . . . . . . . . . 333
Replacing Airbag System . . . . . . . . . . . . 88
Replacing LATCH System Parts
after a Crash . . . . . . . . . . . . . . . . . . . . . . . 101 Replacing Seat Belt System
Parts after a Crash . . . . . . . . . . . . . . . . . 75
Reporting Safety Defects Canadian Government . . . . . . . . . . . . 349
General Motors . . . . . . . . . . . . . . . . . . . 350
U.S. Government . . . . . . . . . . . . . . . . . . 349
Restraints
Where to Put . . . . . . . . . . . . . . . . . . . . . . . . 94
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . . . . . . 188
Reverse Tilt Mirrors . . . . . . . . . . . . . . . . . 45
Ride Control Systems
Limited Slip Rear Axle . . . . . . . . . . . 198
Magnetic . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Roads Driving, Wet . . . . . . . . . . . . . . . . . . . . . . . 176
Roadside Service . . . . . . . . . . . . . . . . . . . . 343
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Rotation, Tires . . . . . . . . . . . . . . . . . . . . . . 285
Routing, Engine Drive Belt . . . . . . . . . 338
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
S
Safety Defects ReportingCanadian Government . . . . . . . . . . . . 349
General Motors . . . . . . . . . . . . . . . . . . . 350