service CHEVROLET ASTRO 1996 Manual Online

Starter Switch Check When you are doing this check, the vehicle could
move suddenly. If it does, you or others could be
injured. Follow the steps below. Brake-Transmission Shift Interlock (BTSI) Check
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,A CAUTION:
When you are doing this check, the vehicle could
move suddenly. If
it does, you
or others could be
injured. Follow the steps below.
1. Before you start, be sure you have enough room
around the vehicle.
2.
3.
Firmly apply both the parking brake (see “Parking Brake” in the Index
if necessary) and the regular brake.
NOTE: Do not use the accelerator pedal, and be
ready to turn
off the engine immediately if it starts.
Try
to start the engine in each gear. The starter
should work only
in PARK (P) or NEUTRAL (N). If
the starter works in any other position, your vehicle
needs service.
1. Before you start, be sure you have enough room
around the vehicle. It should be parked on a
level surface.
2.
3.
Firmly apply the parking brake (see “Parking Brake”
in the Index if necessary).
NOTE: Be ready to apply the regular brake
immediately
if the vehicle begins to move.
With the engine
off, turn the key to the RUN position,
but don’t start the engine. Without applying the regular
brake, try to move the shift lever out of PARK
(P)
with normal effort. If the shift lever moves out of
PARK (P), your vehicle’s BTSI needs service.
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Part C: Periodic Maintenance
Inspections
Listed below are inspections and services which should
be performed
at least twice a year (for instance, each
spring and fall). You should let your GM dealer’s
service department or other qualified service center do
these jobs. Make sure any necessary repairs are
completed at once.
Proper procedures to perform these services may be
found
in a GM Service Manual. See “Service and Owner
Publications’’
in the Index.
Steering and Suspension Inspection
Inspect the front and rear suspension and steering
system for damaged, loose or missing parts, signs of
wear or lack of lubrication. Inspect the power steering
lines and hoses for proper hook-up, binding, leaks,
cracks, chafing, etc.
Exhaust System Inspection
Inspect the complete exhaust system. Inspect the body
near the exhaust system. Look for broken, damaged,
missing or out-of-position parts as well as open seams,
holes, loose connections
or other conditions which could
cause a heat build-up
in the floor pan or could let
exhaust fumes into the vehicle. See “Engine Exhaust’’
in the Index.
Radiator and Heater Hose Inspection
Inspect the hoses and have them replaced if they are
cracked, swollen or deteriorated. Inspect all pipes,
fittings and clamps; replace as needed.
Throttle Linkage Inspection
Inspect the throttle linkage for interference or binding,
and for damage or missing
parts. Replace parts as
needed. Replace any cables
that have high effort or
excessive wear.
Do not lubricate accelerator and cruise
control cables.
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Drive Axle Service
Check readfront axle fluid level and add as needed.
Check constant velocity joints and axle
seals for leaking.
Transfer Case (All-Wheel Drive) Inspection
Every 12 months or at oil change intervals, check front
axle and transfer case and add lubricant when necessary.
Oil the control lever pivot point and all exposed control
linkage. Check vent hose at transfer case for kinks and
proper installation.
Brake System Inspection
Inspect the complete system. Inspect brake lines and
hoses for proper hook-up, binding, leaks, cracks,
chafing, etc. Inspect disc brake pads for wear and rotors
for surface condition. Also inspect drum brake linings
for wear and cracks. Inspect other brake parts, including
drums, wheel cylinders, calipers, parking brake, etc.
Check parking brake adjustment.
You may need to have
your brakes inspected more often if your driving habits
or conditions result in frequent braking.
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Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed
the service
in the boxes provided after the maintenance interval.
Any additional information from “Owner Checks and aervices”
or “Periodic Maintenance” can be added on
the following record pages. Also, you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place to store them.
Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Maintenance Record
SERVICED BY MAINTENANCE PERFORMED
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Section 8 Customer Assistance Information
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Here you will find out how to contact Chevrolet if
you need assistance. This section also tells you how
to obtain service publications and how
to report any
safety defects.
This section includes information on:
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The Customer Satisfaction Procedure
Customer Assistance for Text
Telephone (TTY) Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
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Your satisfaction and goodwill are important to your
dealer and Chevrolet. Normally, any concern
you may
have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address
any issue which may arise. Chevrolet
has empowered its dealers to make decisions and repair
vehicles, and
they are eager to resolve your concern to
your complete satisfaction. If your concern has
not been
resolved
to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of dealer management. Normally, concerns can
be 'quickly resolved at that level.
If the matter has
already been reviewed with the Sales, Service or Parts
Manager, contact the owner
of the dealership or the
General Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact
the Chevrolet Customer Assistance
Center by calling 1-800-222- 1020.
In Canada,
contact GM
of Canada Customer Assistance Center
in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French). For help outside
of the United States and
Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-4136 (Spanish)
In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
0 In all other Caribbean countries: 1-809-763- 13 15
In other overseas locations, call GM North American
Export Sales
in Canada at: 1-905-644-4 1 12.

Chevrolet/Geo Roadside
Assistance Program
In
To enhance Chevrolet’s strong commitment to customer
satisfaction, Chevrolet is excited
to announce the
establishment of the Chevrolet/Geo Roadside Assistance
Center. As the owner of a
1996 Chevrolet/Geo,
membership in Roadside Assistance
is free. Roadside Assistance is available
24 hours
a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems.
If your problem cannot be
resolved over the phone, our advisors have
access to a
nationwide network of dealer recommended service
providers. Roadside membership is free, however some
services may incur costs.
Roadside offers two levels of service
to the customer,
Basic Care and Courtesy” Care:
0 Toll-free number, 1 -800-CHEV-USA
0 Free towing for warranty repairs
0 Basic over-the-phone technical advice
Available dealer services at reasonable costs (ie.,
wrecker services, locksmith/key service, glass
repair, etc.)
ROADSIDE
Courtesy ” Care PROVIDES:
0 Roadside Basic Care services (as outlined above)
Plus:
0 FREE Non-Warranty Towing (to the closest dealer
from
a legal roadway)
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0 FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
0 FREE Flat Tire Service (spare installed on the road)
0 FREE Jump Start (at home or on the road)
0 FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with
the coverage provided by the Bumper to Bumper
New Vehicle Limited Warranty to eligible purchasers
of 1996 Chevrolet/Geo passenger car and light duty
trucks. (Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and Retail Lease
Customers operating
1996 and newer ChevroletlGeo
vehicles for a period
of 36 months/36,000 miles,
whichever occurs first.
All Courtesy Care services
must be pre-arranged by Chevrolet Roadside
or dealer
Service Management.
Basic Care and Courtesy Care are not part of or
included
in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic C~re and Courtesy Care
at any time. For
complete program details, see your Chevrolet/Geo
dealer to obtain
a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide
you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give
to the advisor:
Vehicle Identification Number (VIN)
License plate number
0 Vehicle color
0 Vehicle location
0 Telephone number where you can be reached
Vehicle mileage
0 Description of problem
Please refer
to the Roadside Assistance brochure
inside your owner information portfolio for
full
program details.
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Canadian Roadside Assistance
Vehicles purchased in Canada have afi extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer
to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with the
coverage provided by the Bumper to Bumper New
Vehicle Limited Warranty to retail purchasers of
1996 Chevrolet/Geo passenger cars and light duty
trucks (please see your selling dealer for details).
Courtesy Transportation includes:
One way shuttle ride for any warranty repair
completed during the same day.
0 Up to $30 maximum daily vehicle rental allowance for
any overnight warranty repair up to five days,
OR
Up to $30 maximum daily cab, bus or other
transportation allowance in lieu of rental for any
overnight warranty repair up
to five days, OR
Up to $10 daily fuel allowance for rides provided by
another person (Le., friend, neighbor, etc.) in
lieu of rental
for
any overnight warranty repair up to five days.
Note: All Courtesy Transportation arrangements will
be administered by your Chevrolet/Geo dealer
service management. Claim amounts should reflect
all actual costs.
Chevrolet/Geo Courtesy Transportation is not part
of the Bumper
to Bumper New Vehicle Limited
Warranty. Chevrolet/Geo reserves the right
to make
any changes or discontinue Courtesy Transportation
at any time without notification.
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For additional program details, contact your
Chevrolet/Geo dealer.
In Canada, please consult your
GM dealer for
information on Courtesy Transportation.
Some state insurance regulations make it impractical to
rent vehicles to people under 21 years of age.
If you are
under
21 and have difficulty renting a vehicle, Chevrolet
will reimburse
up to $30/day for documented
transportation
you receive.
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