phone CHEVROLET ASTRO 1997 2.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Adding Equipment to Your Air
Bag-Equipped Vehicle
@ If I add a push bumper or a bicycle rack to the
front of
my vehicle, will it keep the air bags
from working properly?
A: As long as the push bumper or bicycle rack is
attached to your vehicle so that the vehicle’s basic
structure isn’t changed, it’s not likely to keep the
air bags from working properly
in a crash.
@ Is there anything I might add to the front of the
vehicle that could keep the air bags from
working properly?
A: Yes. If you add things that change your vehicle’s
frame, bumper system, front end sheet metal or
height, they may keep the air bag system from
working properly. Also, the air bag system may not
work properly
if you relocate any of the air bag
sensors.
If you have any questions about this, you
should contact Customer Assistance before you
modify your vehicle. (The phone numbers and
addresses for Customer Assistance are
in Step Two
of the Customer Satisfaction Procedure in this
manual. See “Customer Satisfaction Procedure” in
the Index.)
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Downloaded from www.Manualslib.com manuals search engine Rear Seat Audio (If Equipped)
This feature allows rear seat passengers to listen to a
different music source than the front seat passengers
including
AM-FM automatic tone control and cassette
tapes. For example, rear seat passengers may listen to a
cassette tape through headphones while
the driver listens
to
the radio through the front speakers. The rear seat
passengers have control
of the volume for each
headphone. Be aware that the front seat audio controls
always override the rear seat audio controls.
Note that this feature is intended for rear seat
passengers. Please
do not use headphones while driving.
PWR: Press this button to turn the rear seat audio
system
on or off. The rear speakers will be muted when
the power is turned on. You may operate the rear seat
audio functions even when the primary radio power
is off.
VOL: Press this knob lightly so it extends.
Turn the knob clockwise to increase volume and
counterclockwise
to decrease volume. Push the knob
back
in to its stored position when you’re not using it.
The upper VOL knob controls the upper headphone and
the lower
VOL knob controls the lower headphone.
AM-FM: Press this button to switch between AM, FM 1
and FM2. If the front passengers are already listening to
AM-FM, the rear seat audio controller will not switch
between the bands and cannot change the frequency.
SEEK: Press the up arrow to tune to the next higher
station and stay there. Press the down arrow to tune
to
the next lower station and stay there. The sound will
mute while seeking. The
SEEK button is inactive if the
AM-FM mode on the front radio is in use.
While listening to
a cassette tape, press the up arrow to
hear
the next selection on the tape. Press the down arrow
to go back to the previous selection.
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Downloaded from www.Manualslib.com manuals search engine To unlock a secured radio, see “Unlocking the
Theft-Deterrent Feature After a Power
Loss” earlier in
this section.
Understanding Radio Reception
FM Stereo
FM stereo will give you the best sound. But FM signals
will reach only about 10 to
40 miles (16 to 65 km). Tall
buildings
or hills can interfere with FM signals, causing
the sound to come and go.
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range, however, can
cause stations to interfere with each other. AM can pick
up noise from things like storms and power lines.
Try
reducing the treble to reduce this noise if you ever get it.
Tips About Your Audio System
Hearing damage from loud noise is almost undetectable
until it
is too late. Your hearing can adapt to higher
volumes
of sound. Sound that seems normal can be loud
and harmful to your hearing. Take precautions by
adjusting the volume control on your radio to a safe
sound level before your hearing adapts to it.
To help avoid hearing loss or damage:
Adjust the volume control to the lowest setting.
Increase volume slowly until you hear comfortably
and clearly.
.
NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two-way radio
-- be sure you can add
what you want.
If’ you can, it’s very important to
do
it properly. Added sound equipment may
interfere with the operation
of your vehicle’s
engine, Delco radio
or other systems, and even
damage them. Your vehicle’s systems may interfere
with the operation
of sound equipment that has
been added improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone units.
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Downloaded from www.Manualslib.com manuals search engine Driving too fast through large water puddles or even
going through some car washes can cause problems,
too.
The water may affect your brakes. Try to avoid puddles.
But if you can't, try
to slow down before you hit them.
Wet brakes can cause accidents. They wc ~ t work
as well in a quick stop and may cause pulling to
one side. You could lose control
of the vehicle.
After driving through
a large puddle of water or
a car wash, apply your brake pedal lightly until
your brakes work normally.
Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that
they can actually ride on the water.
This can happen if the road
is wet enough and you're
going fast enough. When your vehicle is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn't happen often. But
it can if your
tires do not have much tread or if the pressure in one or
more is low. It can happen if a
lot of water is standing on
the road. If you can see reflections from trees, telephone
poles or other vehicles, and raindrops "dimple"
the
water's surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn't a hard and fast rule about hydroplaning. The
best advice is
to slow down when it is raining.
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Downloaded from www.Manualslib.com manuals search engine Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section also tells you how to obtain
service publications and
how to report any safety defects.
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Customer Satisfaction Procedure
Address for Writing to Chevrolet/Geo
Assistance for Text Telephone
(TTY) Users
Chevrolet/Geo Roadside Assistance Program
Phone Number for Roadside Assistance
Canadian Roadside Assistance Chevrolet/Geo Courtesy Transportation
BBB Autoline Information Warranty Information
Reporting Safety
Defects
to the United States
Reporting Safety Defects
to Canada
Reporting Safety Defects
to General Motors
Ordering Service Publications in Canada
How to Order Service Publications
Order Form for Service Publications
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Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available
to give the Customer
Assistance Representative:
0 Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However, if
you wish to write
Chevrolet, address your inquiry to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O.
Box 7047
Troy,
MI 48007-7047
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1 H 8P7 Refer
to your Warranty and Owner Assistance
Information booklet for addresses
of
GM Overseas offices.
When contacting Chevrolet, please remember that
your concern will likely be resolved
in the dealership,
using the dealer’s facilities, equipment and personnel.
That is why we suggest
you follow Step One first if
you have a concern.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Chevrolet by dialing: 1-800-833-CHEV. (TTY users in
Canada can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Chevrolet/Geo Roadside
Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet/Geo Roadside Assistance
Center. As
the owner of a 1997 Chevrolet/Geo,
membership
in Roadside Assistance is free. Roadside
Assistance
is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems.
If your problem cannot be
resolved over the phone, our advisors have access to a
nationwide network
of dealer recommended service
providers. Roadside membership is free, however some
services may incur costs.
Roadside offers two levels
of service to the customer,
Basic Care and Courtesy" Cure:
0 Toll-free number, 1-800-CHEV-USA
e Free towing for warranty repairs
0 Basic over-the-phone technical advice
Available dealer services at reasonable costs (ie.,
wrecker services, locksmith/key service, glass
repair, etc.)

Downloaded from www.Manualslib.com manuals search engine For complete program details, see your Chevrolet/Geo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center
uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available
to give to the advisor:
0 Vehicle Identification Number (VIN)
License plate number
Vehicle color
Vehicle location
0 Telephone number where you can be reached
0 Vehicle mileage
0 Description of problem Please
refer to
the Roadside Assistance brochure
inside your owner information portfolio for
full
program details.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by
the dealer or call
1-800-268-6800 for emergency services.
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Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer
to your Warranty
and Owner Assistance Information booklet. General
Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Chevrolet and your Chevrolet dealer
are committed
to making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and
a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect,
you should immediately notify
Transport Canada, in addition
to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222- 1020 or write:
Chevrolet Motor Division Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047 In C-anada, please
call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre 1908 Colonel
Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
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