CHEVROLET ASTRO CARGO VAN 1995 2.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Section
Here you will find out how to contact Chevrolet if you need assistance. This
section also tells you how to obtain service publications and how to report
any safety defects.
This section includes information on: The Customer Satisfaction Procedure,
Customer Assistance for Hearing or Speech Impaired,
BBB Auto Line -
Alternative Dispute Resolution Program, Reporting Safety Defects,
Roadside Assistance, and Service Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can be quickly resolved at that level. If
the matter has already been reviewed
with the Sales, Service, or Parts
Manager, contact the owner
of the dealership or the General Manager.
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Downloaded from www.Manualslib.com manuals search engine STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling
1-800-222-1020.
In Canada, contact GM of Canada Customer Assistance
Center
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call
(525) 254-3777. In Puerto Rico, call 1-800-496-9992
(English) or 1-800496-9993 (Spanish). In the
U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact GM North American
Export Sales
in Canada by calling 1-905-644-4 1 1 2.
For prompt assistance, please have the following information available to
give
the Customer Assistance Representative:
0 Your name, address, home and business telephone numbers
0 Vehicle Identification Number (This is available from the vehicle
registration or
title, or the plate at the left top of the instrument panel
and visible through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call the toll free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy, MI 48007-7047
Refer to your Warranty and Owner Assistance Information booklet for
addresses of Canadian and GM Overseas offices.
When contacting Chevrolet, please remember that your concern will likely
be resolved in
the dealership, using the dealership’s facilities, equipment
and personnel. That
is why we suggest you follow Step One first if you have
a concern.
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Downloaded from www.Manualslib.com manuals search engine Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, Chevrolet has installed
special TDD (Telecommunication Devices
for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing:
1 -800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.)
GM Participation in 666 AUTO LINE -
Alternative Dispute Resolution Program *
*This program may not be available in all states, depending on state law.
Canadian owners refer
to your Warranty and Owner Assistance Information
booklet. General Motors reserves the right to change eligibility limitations
and/or
to discontinue its participation in this program.
Both Chevrolet and your Chevrolet dealer are committed
to making sure
you are completely satisfied with your new vehicle. Our experience has
shown that, if
a situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described earlier
in this section is very successful.
There may be instances where an impartial third-party can assist in arriving
at a solution to a disagreement regarding vehicle repairs or interpretation
of
the New Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates
in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and
automobile manufacturers. This program is available free of charge to
customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number,
or write
them at
the following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA
22203
Telephone: 1-800-955-5 100
8-3

Downloaded from www.Manualslib.com manuals search engine ‘To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and a statement of the nature of your
complaint. Eligibility
is limited by vehicle age and mileage, and other
factors.
We prefer you utilize the Customer Satisfaction Procedure before
you resort
to AUTO LINE, but you may contact
the BBB at any time. The BBB will
attempt to resolve the complaint serving as an intermediary between
you
and Chevrolet. If this mediation is unsuccessful, an informal hearing will be
scheduled where eligible customers may present their case to an impartial
third-party arbitrator.
The arbitrator will make a decision which
you may accept or reject. If you
accept the decision, GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about
forty days from the time
you file a claim until a decision is made.
Some state laws may require you
to use this program before filing a claim
with
a state-run arbitration program or in the courts. For further
information, contact
the BBB at 1-800-955-5 100 or the Chevrolet
Custo.
:r Assistance Center at 1-800-222-1020.
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death,
you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved
in
individual problems between you, your dealer, or General Motors.
To contact NHTSA,
you may either call the Auto Safety Hotline toll-free at
1-800424-9393 (or 366-0123 in the Washington,
D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor vehicle safety from the
Hotline.
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Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect,
you should immediately notify Transport Canada, in addition to notifying
General Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K 1 G 352.
REPORTING SAFETY DEFECTS TO
GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like
this, we certainly hope you’ll notify us. Please call us at 1-800-222-1020,
or write:
Chevrolet Motor Division Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy,
MI 48007-7047
In Canada, please call
us at 1-800-263-3777 (English) or 1-800-263-7854
(French). Or, write:
General Motors
of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario
L 1 H 8P7
Chevrolet Roadside Assistance Program
To enhance Chevrolet’s strong commitment to customer satisfaction,
Chevrolet has established
the Chevrolet/Geo Roadside Assistance Center.
Roadside Assistance is available 24 hours a day, 365 days a year, by calling
1-800-CHEV USA (1-800-243-8872). The call is toll free number
will
provide you over-the-phone roadside assistance with minor mechanical
problems.
If your problem cannot be resolved over the phone, our advisors
have access
to a nationwide network of dealer-recommended service
providers. Roadside membership is free however some services may incur
costs.
8-5

Downloaded from www.Manualslib.com manuals search engine Roadside offers two levels of service to the customer, Basic Care and
Courtesy TM Care:
ROADSIDE Basic Care PROVIDES
Toll-free number, 1-800-CHEV-USA
Free towing for warranty repairs
Basic over-the-phone technical advice
Available dealer services at reasonable costs
(i.e., wrecker services, locksmith/key service, glass repair, etc.)
Note: Roadside
Basic Care applies to all ChevroletIGeo vehicles regardless
of age or miles.
ROADSIDE
Courtesy Care PROVIDES:
Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer from a legal roadway)
FREE LocksmithKey Service (when keys are lost on the road or
a FREE Flat Tire Service (spare installed on the road)
FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on the road)
locked inside)
Note:
Courtesy Care is available to Retail and Retail Lease Customers
operating
1994 and newer ChevroletIGeo vehicles for a period of
36 months/36,000 miles.
All Courtesy Care services must be pre-arranged by Chevrolet
Roadside
or Dealer Service Management.
Basic Care and Courtesy Caw are not part of or included in the coverage provided by
the
New Vehicle Limited Warranty. Chevrolet reserves the right to modify or
discontinue
Basic Cure and Corrrtesy Care at any time.
The Roadside Assistance Center uses companies that will provide you with
quality and priority service. When roadside services are required, our
advisors will explain any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the following available to
give
to the representative:
a Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
8-6

Downloaded from www.Manualslib.com manuals search engine 0 Telephone number where you can be reached
0 Vehicle mileage
0 Description of the problem
For complete program details,
see your Chevrolet/Geo dealer to obtain a
Roadside Assistance Center brochure.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistance
program accessible from anywhere
in Canada or the U.S.A. Please refer to
the separate brochure provided by the dealer or call 1-800-268-6800 for
emergency services.
Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for customers needing
warranty service. Courtesy Transportation will be offered
in conjunction
with the coverage provided by the BUMPER
TO BUMPER New Vehicle
Limited Warranty to retail purchasers of
1995 Chevrolet/Geo passenger car
and light duty trucks (please see your selling dealer for details).
COURTESY TRANSPORTATION INCLUDES:
0 One way SHUTTLE RIDE for any warranty repair completed during
the same day.
0 Up to $30 maximum daily VEHICLE RENTAL allowance for any
overnight warranty repair
up to 5 day, OR
Up to $30 maximum daily CAB, BUS, or OTHER transportation
allowance
in lieu of rental for any overnight warranty repair up to
5 day, OR
0 Up to $10 daily FUEL allowance for rides provided by another person
(i.e., friend, neighbor, etc.)
in lieu of rental for any overnight warranty
repair up to
5 days.
Note: All Courtesy Transportation arrangements will be administered
by your ChevroletlGeo dealership service management. Claim amount\
s
should reflect all actual costs.
0 The Chevrolet/Geo Courtesy Transportation Program is not part of the
BUMPER
TO BUMPER New Vehicle Limited Warranty.
Chevrolet/Geo reserves the right
to make any changes or discontinue
the Courtesy Transportation Program at any time without notification.
0 For additional program details contact your Chevrolet/Geo dealer.
In Canada, please consult your GM dealer for information on courtesy
transportation.
8-7

Downloaded from www.Manualslib.com manuals search engine Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and other service
literature are available for purchase for all current and many past model
General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
, . . . . . . , . 1-800-551-4123
Canada
.............. 1-800-668-5539
Service Manuals
Service manuals contain diagnosis and repair information for all chassis and
body systems. They may be useful for owners who wish to get a greater
understanding of their vehicle. They are also useful for owners with the
appropriate skill level or training who wish to perform “do-it-yourself’
service. These are authentic General Motors’ service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly sent to all General
Motors dealerships. GM monitors product performance in the field. When
service methods
are found which promote better service on GM vehicles,
bulletins are created to help the technician perform better service. Service
bulletins may involve any number
of vehicles. Some will describe
inexpensive service; others will describe expensive service. Some will
advise of new or unexpected conditions, and others may help avoid future
costly repairs. Service bulletins are meant for qualified technicians. In some
cases they refer to service manuals, specialized tools, equipment and safety
procedures necessary to service the vehicle. Since these bulletins are issued
throughout the model year and beyond, an index is required and published
quarterly to help identify specific bulletins. Subscriptions are available. You
can order an index at the toll-free numbers listed previously, or ask a GM
dealer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner assistance booklets
provide owners with general operation and maintenance information.
8-8

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