phone CHEVROLET ASTRO CARGO VAN 2005 2.G Owners Manual

Adding Equipment to Your
Airbag-Equipped Vehicle
Q:Is there anything I might add to the front of the
vehicle that could keep the airbags from
working properly?
A:Yes. If you add things that change your vehicle’s
frame, bumper system, front end sheet metal or
height, they may keep the airbag system from
working properly. Also, the airbag system may not
work properly if you relocate any of the airbag
sensors. If you have any questions about this, you
should contact Customer Assistance before you
modify your vehicle. The phone numbers and
addresses for Customer Assistance are in Step Two
of theCustomer Satisfaction Procedure on
page 7-2.
Restraint System Check
Checking the Restraint Systems
Now and then, make sure the safety belt reminder light
and all your belts, buckles, latch plates, retractors
and anchorages are working properly. Look for any other
loose or damaged safety belt system parts. If you see
anything that might keep a safety belt system from doing
its job, have it repaired.
Torn or frayed safety belts may not protect you in a
crash. They can rip apart under impact forces. If a belt
is torn or frayed, get a new one right away.
Also look for any opened or broken airbag covers, and
have them repaired or replaced. (The airbag system
does not need regular maintenance.)
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Trip Computer
There are ve trip computer displays available by
pushing the MODE button. The information will appear
in the following order:
AVG ECON (Average Economy):This display shows
the average fuel economy since the last reset.
INST ECON (Instantaneous Economy):This display
shows fuel economy for the most recent second of
driving.
RANGE:This display shows the estimated distance
that can be traveled with the remaining fuel. The
fuel economy used to calculate range is based on the
last few hours of driving.
FUEL USED:This display shows the accumulated fuel
used since the last reset.
AVG SPEED (Average Speed):This display shows the
average speed since the last reset.
Resetting the Trip Computer
To reset the trip computer, press the MODE and
US/MET buttons simultaneously for at least two
seconds. All functions will be displayed briey once the
system is reset. Reset can only be performed in the
AVG ECON, FUEL USED and AVG SPEED modes. All
three modes are reset simultaneously.
Audio System(s)
Notice:Before adding any sound equipment to
your vehicle, such as an audio system, CD player,
CB radio, mobile telephone, or two-way radio, make
sure that it can be added by checking with your
dealer. Also, check federal rules covering mobile
radio and telephone units. If sound equipment can
be added, it is very important to do it properly.
Added sound equipment may interfere with
the operation of your vehicle’s engine, radio, or
other systems, and even damage them. Your
vehicle’s systems may interfere with the operation
of sound equipment that has been added.
Figure out which audio system is in your vehicle, nd
out what your audio system can do, and how to operate
all of its controls.
Your vehicle has a feature called Retained Accessory
Power (RAP). With RAP, the audio system can be
played even after the ignition is turned off. SeeRetained
Accessory Power (RAP) on page 2-18for more
information.
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CD Messages
ERR (Error):If this message appears on the display
and/or the CD comes out, it could be for one of the
following reasons:
It is very hot. When the temperature returns to
normal, the CD should play.
You are driving on a very rough road. When the
road becomes smoother, the CD should play.
The CD is dirty, scratched, wet, or upside down.
The air is very humid. If so, wait about an hour and
try again.
There may have been a problem while
burning the CD.
The label may be caught in the CD player.
Press RECALL to make ERR go off of the display.
If the CD is not playing correctly, for any other reason,
try a known good CD.
If any error occurs repeatedly or if an error cannot be
corrected, contact your dealer. If the radio displays
an error message, write it down and provide it to your
dealer when reporting the problem.
Rear Seat Audio (RSA)
This feature allows rear seat passengers to listen to any
of the sources: radio and CDs. However, the rear
seat passengers can only control the sources that the
front seat passengers are not listening to. For example,
rear seat passengers may listen to and control a CD
through headphones while the driver listens to the radio
through the front speakers. The rear seat passengers
have control of the volume for each set of headphones.
The front seat audio controls always have priority
over the RSA controls. If the front seat passengers
switch the source for the main radio to a remote source,
the RSA will not be able to control the remote source.
You can operate the RSA when the main radio is off.
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PWR (Power):Press this button to turn the system on
or off. The rear speakers will be muted when the
power is turned on.
VOL (Volume):Press this knob lightly so it extends.
Turn the knob to increase or to decrease the volume.
Push the knob back into it’s stored position when
you are not using it. The upper knob controls the upper
headphones and the lower knob controls the lower
headphones.
AM FM:Press this button to switch between FM1,
FM2, or AM. If the front seat passengers are listening to
the radio, the RSA will not switch between the bands
or change the frequency.
Press AM FM to listen to the radio when a CD is
playing. The inactive CD will remain safely inside the
radio for future listening.
wSEEKx:When listening to the radio, press the up
or the down arrow to go to the next or to the previous
station and stay there. This function is inactive if
the front seat passengers are listening to the radio.
To scan preset stations, press and hold either SEEK
arrow until SCAN appears on the radio display.
The radio will go to a station, play for a few seconds,
then go on to the next station. Press either SEEK arrow
again to stop scanning. This function is inactive if the
front seat passengers are listening to the radio.
When a CD is playing, press the up arrow to go to the
next track on the CD. Press the down arrow to go
to the start of the current track if more than eight
seconds have played. This function is inactive if the front
seat passengers are listening to a CD.
P.SET PROG (Preset Program):Press this button to
scan the preset radio stations set on the pushbuttons on
the main radio. The radio will go to a preset station,
play for a few seconds, then go on to the next preset
station. Press this button again to stop scanning.
This function is inactive if the front seat passengers are
listening to the radio.
TAPE CD:Press this button to play CD when listening
to the radio.
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Your Driving, the Road, and
Your Vehicle
Defensive Driving
The best advice anyone can give about driving is: Drive
defensively.
Please start with a very important safety device in your
vehicle: Buckle up. SeeSafety Belts: They Are for
Everyone on page 1-14.
Defensive driving really means “be ready for anything.”
On city streets, rural roads, or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.
Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It is the best defensive driving maneuver, in
both city and rural driving. You never know when
the vehicle in front of you is going to brake or turn
suddenly.
Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the driving
task — such as concentrating on a cellular telephone call,
reading, or reaching for something on the oor — makesproper defensive driving more difficult and can even
cause a collision, with resulting injury. Ask a passenger to
help do things like this, or pull off the road in a safe place
to do them yourself. These simple defensive driving
techniques could save your life.Drunken Driving
Death and injury associated with drinking and driving is
a national tragedy. It is the number one contributor
to the highway death toll, claiming thousands of victims
every year.
Alcohol affects four things that anyone needs to drive a
vehicle:
Judgment
Muscular Coordination
Vision
Attentiveness
Police records show that almost half of all motor
vehicle-related deaths involve alcohol. In most cases,
these deaths are the result of someone who was
drinking and driving. In recent years, more than
16,000 annual motor vehicle-related deaths have been
associated with the use of alcohol, with more than
300,000 people injured.
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Driving too fast through large water puddles or even
going through some car washes can cause problems,
too. The water may affect your brakes. Try to avoid
puddles. But if you cannot, try to slow down before you
hit them.
{CAUTION:
Wet brakes can cause accidents. They will not
work as well in a quick stop and may cause
pulling to one side. You could lose control of
the vehicle.
After driving through a large puddle of water
or a car wash, apply your brake pedal lightly
until your brakes work normally.
Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you are going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if your
tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see reections
from trees, telephone poles, or other vehicles, and
raindrops dimple the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
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Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text
Telephone (TTY) Users................................7-4
Customer Assistance Offices............................7-4
GM Mobility Reimbursement Program.................7-5
Roadside Assistance Program..........................7-5
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event Data
Recorders..................................................7-9Reporting Safety Defects................................7-10
Reporting Safety Defects to the United States
Government..............................................7-10
Reporting Safety Defects to the Canadian
Government..............................................7-10
Reporting Safety Defects to
General Motors.........................................7-11
Service Publications Ordering Information.........7-11
Section 7 Customer Assistance and Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual (United States only).
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
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Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Chevrolet by dialing: 1-800-833-CHEV (2438).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes
to write to Chevrolet, the letter should be addressed to
Chevrolet’s Customer Assistance Center.
United States — Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
1-800-833-2438 (For Text
Telephone devices (TTYs))
Roadside Assistance: 1-800-CHEV-USA (243-8872)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
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Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 toward eligible aftermarket
driver’s or passenger’s adaptive equipment you may
require for your vehicle, such as hand controls and
wheelchair/scooter lifts.
The offer is available for a limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. TTY users
call 1-800-263-3830.
Roadside Assistance Program
As the owner of a new Chevrolet vehicle, you are
automatically enrolled in the Chevrolet Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road. Call Chevrolet’s
Roadside Assistance at 1-800-CHEV-USA,
(1-800-243-8872) 24 hours a day, 365 days a year to
speak with a Chevrolet Roadside Assistance
representative.
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