phone CHEVROLET AVALANCHE 2009 2.G Owner's Guide

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for Text Telephone (TTY)
Users........................................................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Assistance Program..........................7-7
Scheduling Service Appointments....................7-10
Courtesy Transportation.................................7-10
Collision Damage Repair................................7-11Reporting Safety Defects................................7-14
Reporting Safety Defects to the United
States Government....................................7-14
Reporting Safety Defects to the Canadian
Government..............................................7-15
Reporting Safety Defects to General Motors.....7-15
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency
Identication (RFID)...................................7-18
Section 7 Customer Assistance Information
7-1

STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you
are completely satised with your new vehicle. However,
if you continue to remain unsatised after following
the procedure outlined in Steps One and Two, you can
le with the Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better Business
Bureaus to settle automotive disputes regarding
vehicle repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
7-3

Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/chevrolet
Information and services customized for your specic
vehicle — all in one convenient place.
Digital owner manual, warranty information, and
more
Online service and maintenance records
Find Chevrolet dealers for service nationwide
Exclusive privileges and offers
Recall notices for your specic vehicle
OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Chevrolet−www.chevrolet.com
Chevrolet Merchandise — www.chevymall.com
Help Center — www.chevrolet.com/helpcenter
FAQ
Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM
dealers/retailers.
My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway prole.
My Preferences: Manage your prole and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
7-5

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user in the U.S. can
communicate with Chevrolet by dialing:
1-800-833-CHEV (2438). (TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Chevrolet, the letter should be
addressed to:
United States — Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-CHEV-USA (243-8872)From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
7-6

Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance Program
For U.S. purchased vehicles, call1-800-CHEV-USA
(1-800-243-8872); (Text telephone (TTY):
1-888-889-2438).
For Canadian purchased vehicles, call1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
7-7

If a Crash Occurs
Here is what to do if you are involved in a crash.
Check to make sure that you are all right. If you are
uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your
vehicle only if its position puts you in danger or you
are instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-7for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these
items in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company
and policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for
a police report, phone or go to the police
department headquarters the next day and you can
get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
7-13

OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-66in this
manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-18

Center Seat...................................................1-13
Chains, Tire...................................................5-78
Charging System Light....................................3-34
Check
Engine Lamp..............................................3-39
Checking Things Under the Hood......................5-12
Chemical Paint Spotting.................................5-106
Child Restraints
Child Restraint Systems...............................1-45
Infants and Young Children...........................1-41
Lower Anchors and Tethers for Children..........1-49
Older Children.............................................1-37
Securing a Child Restraint in a Rear Seat
Position..................................................1-56
Securing a Child Restraint in the
Center Front Seat Position........................1-58
Securing a Child Restraint in the
Right Front Seat Position..........................1-59
Where to Put the Restraint...........................1-48
Cigarette Lighter.............................................3-20
Cleaning
Aluminum or Chrome-Plated Wheels.............5-105
Exterior Lamps/Lenses................................5-103
Fabric/Carpet............................................5-101
Finish Care...............................................5-104
Instrument Panel, Vinyl, and Other Plastic
Surfaces...............................................5-102
Interior.....................................................5-100
Leather....................................................5-102
Tires........................................................5-105Cleaning (cont.)
Underbody Maintenance.............................5-106
Washing Your Vehicle.................................5-103
Weatherstrips............................................5-103
Windshield and Wiper Blades......................5-104
Climate Control System...................................3-20
Dual Automatic............................................3-23
Outlet Adjustment........................................3-29
Clock, Setting.................................................3-77
Collision Damage Repair..................................7-11
Compass.......................................................3-55
Content Theft-Deterrent....................................2-28
Control of a Vehicle.......................................... 4-3
Coolant
Engine.......................................................5-25
Engine Temperature Gage............................3-38
Cooled Seats................................................... 1-7
Cooling System..............................................5-24
Cruise Control................................................3-11
Cruise Control Light........................................3-43
Cupholders....................................................2-76
Customer Assistance Information
Courtesy Transportation................................7-10
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-6
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-7
Reporting Safety Defects to General Motors....7-15
3

Park Brake....................................................2-48
Park Tilt Mirrors..............................................2-57
Parking
Assist........................................................2-58
Over Things That Burn.................................2-52
Passenger Airbag Status Indicator.....................3-33
Passenger Sensing System..............................1-70
Passing.........................................................4-11
PASS-Key
®III+ Electronic Immobilizer...............2-30
PASS-Key®III+ Electronic Immobilizer Operation . . . 2-30
Perchlorate Materials Requirements, California...... 5-4
Phone
Bluetooth
®................................................3-108
Power
Door Locks.................................................2-10
Electrical System.......................................5-108
Lumbar Controls........................................... 1-6
Retained Accessory.....................................2-34
Seat ............................................................ 1-4
Steering Fluid.............................................5-34
Windows....................................................2-26
Power Assist Steps.........................................2-24
Privacy..........................................................7-16
Event Data Recorders..................................7-17
Navigation System.......................................7-18
OnStar .......................................................7-18
Radio Frequency Identication.......................7-18
Programmable Automatic Door Locks.................2-11
R
Radio Frequency Identication (RFID), Privacy....7-18
Radio(s)........................................................3-79
Radios
Navigation/Radio System, see Navigation
Manual.................................................3-108
Rear Seat Audio........................................3-128
Reception.................................................3-131
Setting the Clock.........................................3-77
Theft-Deterrent..........................................3-130
Rainsense™ II Wipers....................................... 3-9
Reading Lamps..............................................3-18
Rear Axle......................................................5-45
Locking........................................................ 4-9
Rear Door Security Locks................................2-12
Rear Seat Audio (RSA)..................................3-128
Rear Seat Entertainment System.....................3-119
Rear Seat Operation.......................................1-13
Rear Vision Camera........................................2-61
Rearview Mirror, Automatic Dimming..................2-55
Rearview Mirrors.............................................2-55
Reclining Seatbacks........................................1-10
Recommended Fluids and Lubricants.................6-13
Recovery Hooks.............................................4-33
Recreational Vehicle Towing.............................4-40
Remote Keyless Entry (RKE) System.................. 2-4
Remote Keyless Entry (RKE) System, Operation . . . 2-5
Remote Vehicle Start........................................ 2-7
10