CHEVROLET BOLT EV 2017 Owner's Manual

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122739) - 2017 - CRC - 10/3/16
320 Technical Data
Vehicle Data
Capacities and Specifications
The following approximate capacities are given in metric and English conversions.
Refer toRecommended Fluids and Lubricants 0316 for more information.
Application Capacities Metric English
Air Conditioning Refrigerant For the air conditioning system refrigerant charge
type and amount, see the refrigerant label under the hood. See your dealer for more information.
Cooling Systems High Voltage Battery 7.0 L 7.4 qt
Power Electronics 3.8 L 4.0 qt
Heater 2.0 L 2.1 qt
Wheel Nut Torque 140 Y100 lb ft
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this
manual. Recheck fluid level after filling.

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Warranty Information 321
Warranty
Information
Warranty Information
New Vehicle LimitedWarranty . . . . . . . . . . . . . . . . . . . . 321
Warranty Information
New Vehicle Limited
Warranty
GM will cover repairs to the vehicle
during the warranty period in
accordance with the following terms,
conditions, and limitations.
Chevrolet Bolt EV
For vehicles sold in the United
States, in addition to the
Bumper-to-Bumper Coverage
described previously, Chevrolet will
warrant certain components for
each Bolt EV for 8 years or
100,000 miles (160 000 kilometers),
whichever comes first, from the
original in-service date of the
vehicle, against warrantable repairs
to the specific electric propulsion
components of the vehicle.
This warranty is for Chevrolet Bolt
EV vehicles registered and normally
operated in the United States or
Canada, respectively. In addition to
the initial owner of the vehicle, the
coverage described in this Bolt EV
warranty is transferable at no cost to any subsequent person(s) who
assumes ownership of the vehicle
within the 8 years or 100,000 miles
(160 000 kilometers) term. No
deductibles are associated with this
warranty.
This warranty is in addition to the
express conditions and warranties
described in the 2017 Chevrolet
Limited Warranty and Owner
Assistance Information Booklet. The
coverage and benefits described
under "New Vehicle Limited
Warranty" in the 2017 Chevrolet
Limited Warranty and Owner
Assistance Information Booklet are
not extended or altered because of
this special Hybrid Component
Warranty.
What Is Covered
This warranty covers repairs to
Hybrid specific component defect
related to materials or workmanship
occurring during the 8 years or
100,000 miles (160 000 kilometers)
term for the following:

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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322 Warranty Information
Towing
During the 8 years or 100,000 miles
(160 000 kilometers) Hybrid
warranty period, towing is covered
to the nearest Chevrolet servicing
dealer if your vehicle cannot be
driven because of a warranted
Hybrid specific defect. Contact the
GM Roadside Assistance Center for
towing. SeeRoadside Assistance
Program 0327 orRoadside
Assistance Program 0329 for
details.
Drive Motor Battery Coverage
Propulsion Battery Warranty
Policy (Bolt EV)
Like all batteries, the amount of
energy that the high voltage
“propulsion” battery can store will
decrease with time and miles
driven. Depending on use, the
battery may degrade as little as
10% to as much as 40% of capacity
over the warranty period. If there
are questions pertaining to battery
capacity, a dealer service technician
could determine if the vehicle is
within parameters. Repair (If Necessary)
Chevrolet has a network of certified
dealers who are trained to perform
repairs on Bolt EV if your vehicle
needs battery service.
Replace (If Necessary)
If warranty repair requires
replacement, the high voltage
battery may be replaced with either
a new or factory refurbished high
voltage battery with an energy
capacity (kWh storage) level at or
within approximately 10% of that of
the original battery at the time of
warranty repair.
Your Electric Propulsion battery
warranty replacement may not
return your vehicle to an
“as new”
condition, but it will make your
vehicles fully operational
appropriate to its age and mileage.
Other Electric/Hybrid Components
High Voltage Wiring, Hybrid
Powertrain and Battery Control
Modules, Air Compressor Control
Module, Accessory DC Power
Control Module, High Voltage
Battery Disconnect Control Module, Drive Motor Generator Power
Invertor Module, Battery Charger
Control Module.
Brakes
Brake Modulator Assembly
Electric/Hybrid Drive Unit
Electric drive unit assembly electric
motors, and all internal components,
including the auxiliary fluid pump,
auxiliary pump controller, electric
motor, and 3-phase cables.
What Is Not Covered
In addition to the
”What is Not
Covered“ section of the 2017
Chevrolet Limited Warranty and
Owner Assistance Information, the
Chevrolet Bolt EV specific warranty
does not cover the following items:
Wear Items
Wear items, such as brake linings,
are not covered in the Chevrolet
Bolt EV specific warranty.

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 323
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 323
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 325
Customer Assistance for Text Telephone (TTY) Users . . . . . 326
Online Owner Center . . . . . . . . . 326
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 327
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 327
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 329
Scheduling Service Appointments . . . . . . . . . . . . . . . 332
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 332
Collision Damage Repair . . . . . 333
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 335
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 336
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 336
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 337
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 337
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 338
Event Data Recorders . . . . . . . . 338
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 339
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

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324 Customer Information
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-877-486-5846. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give the
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within 40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
3033 Wilson Boulevard
Suite 600 , Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 325
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-877-486-5846
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-888-811-1926
From U.S. Virgin Islands:
1-800-496-9994

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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326 Customer Information
Canada
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user inthe U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:
Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 319.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information.
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 327
.Download owner manuals.
. Find the
Chevrolet-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935. General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
From the U.S., call 1-888-811-1926;
Text Telephone (TTY):
1-888-889-2438.
From Canada, call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle. .
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.

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328 Customer Information
Services Provided
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest certified Bolt EV dealer
for warranty service, or if the
vehicle was in a crash and
cannot be driven. Assistance is
not given when the vehicle is
stuck in the sand, mud, or snow.
Emergency towing may be
covered during the Extended
Vehicle (EV) warranty.
. Flat Tire Change: If the tire has
been separated from the wheel,
has damaged sidewalls, or has a
large puncture, the tire is too
severely damaged for the self
sealing tire to be effective and
the vehicle will have to be
towed. It is the owner's responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to Canadian
Vehicles
.
Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km (93 mi) from where the
trip was started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 329
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner's responsibility.
Roadside Assistance
Program
The Roadside Assistance program
is not available for any of the
countries in the Central American
and Caribbean region.
As a new owner, your vehicle is
automatically enrolled in the
Roadside Assistance program. The
services are available at no cost
under the terms and conditions of
the program. The Roadside
Assistance program is not part of,
or included, in the coverage
provided by the New Vehicle Limited
Warranty.
Roadside Assistance provides
assistance to the driver and
passengers while driving the vehicle
within your city of residence or on
any passable road in Mexico, the
United States, and Canada.
Services are subject to thelimitations described in the following
pages. Program coverage varies by
country.
Roadside Assistance is available
24 hours a day, 365 days of
the year.
This program expires two years
from the date of the invoice for the
vehicle, regardless of vehicle
mileage and changes in vehicle
ownership.
For more information about the
renewal of this program at the end
of its term, contact the Chevrolet
Customer Assistance Center at
01-800-466-0811.
Services Provided
.
Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Chevrolet dealership. It is the
owner's responsibility for the
repair or replacement of the tire.
This service is limited to the
transfer of the vehicle to the
repair facility. .
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if the vehicle has an
active OnStar subscription. For
security reasons, the driver must
present identification before this
service is provided.
. Battery Jump Start: Service to
jump start a dead battery.
. *Emergency Messages:
Transmission of urgent phone
messages.
. *Emergency Calls: Call for
emergency services.
. *Dealership Location
Assistance: Information
regarding addresses and
telephone numbers for Chevrolet
dealers.
. Emergency Towing: Tow to the
nearest dealer for warranty
service if the vehicle cannot be
driven.
If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic