phone CHEVROLET BOLT EV 2021 Owner's Guide

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada-
14637856) - 2021 - CRC - 10/2/20
Infotainment System 131
Only speed dial numbers already stored on
the mobile phone can be used for speed dial
calls. Up to two-digit speed dial numbers are
supported.
For two-digit speed dial numbers, touch and
hold the second digit to make a call to the
speed dial number.
Voice Mail
The default voice mail number is the phone
number of the currently connected mobile
phone. The voice mail number can be
changed in Bluetooth settings.
To dial a voice mail number:1. Touch
T.
2. Touch Phone, then Voice Mail.
Settings
Operation of the Settings Menu
The infotainment system can be customized
to make it easier to use.
1. Touch
T.
2. Touch Settings.
3. Touch the desired menu to select the item or to display the item’s
detailed menu. 4. Touch
0to return to the
previous menu.
Settings menus and functions may vary
depending on vehicle options.
Radio Settings
1. TouchT.
2. Touch Settings, then touch Radio Settings.
.Auto Volume: Volume will be
automatically controlled. See “Auto
Volume” under“AM-FM Radio”
previously in this section.
.Maximum Start-Up Volume: Set the
Maximum Start-Up Volume from 13
to 37.
.Audio Cues: Set the Audio Cues
feature to On or Off.
.Audio Cues Volume: Set the Audio
Cues Volume from 10 to 63.
.Audio Volume Setting: Set all Audio
Volume features.
Audio Cues Volume is only available when
Audio Cues is set to On.
Devices
1. TouchT. 2. Touch Settings, then touch Devices.
3. Select the desired device and connect/
disconnect or delete.
To add a new Bluetooth device, touch Add
Device.
Bluetooth Phone
1. TouchT.
2. Touch Settings, then Bluetooth Phone and touch
Yto scroll to the desired
mobile phone. This is only available
when the device is connected.
.My Number: Displays the current
connected phone number.
.Privacy: Set whether or not incoming
call alerts are shown on the
infotainment display.
.Sort Contacts: Set to First name,
surname or Surname, first name.
.Resync Device Contacts: Resync the
contacts list for the current connected
mobile phone.
Apple CarPlay
1. TouchT.
2. Touch Settings and find Apple CarPlay.
3. Select On or Off.

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132 Infotainment System
Android Auto
1. TouchT.
2. Touch Settings and find Android Auto.
3. Select On or Off.
Even if Projection is set to Off, connecting
the device and touching Projection on the
Home Page will display a pop-up message:
.For Apple CarPlay function: “While active,
Apple CarPlay will be displayed on this
screen.”
.For Android Auto function: “While active,
Android Auto will be displayed on this
screen.”
When the device is first connected, the
device projection privacy consent pop-up
message will be displayed.
.Touch Continue to activate the projection
feature.
.Touch Disable and the device is
charging only.
If Android Auto is not activated, make sure
the mobile phone’s USB connection mode is
set to MTP.
If the device has not previously been paired,
the consent pop-up will display when
touching continue.
Teen Driver
If equipped, this allows multiple keys to be
registered for beginner drivers, to encourage
safe driving habits. When the vehicle is
started with a Teen Driver key, it will
automatically activate certain safety
systems, allow setting of some features, and
limit the use of others. The Report Card will
record vehicle data about driving behavior
that can be viewed later. When the vehicle
is started with a registered key, the Driver
Information Center (DIC) displays a message
that Teen Driver is active.
To access: 1. Touch Settings on the Home Page, then touch Teen Driver.
2. Create a Personal Identification Number (PIN) by choosing a four-digit PIN.
Re-enter the PIN to confirm. To change
the PIN, select Change PIN.
The PIN is required to:
.Register or unregister keys.
.Change Teen Driver settings.
.Change or clear the Teen Driver PIN.
.Access or delete Report Card data. Register keys to activate:
Any vehicle key can be registered, up to a
maximum of eight keys. Label the key to
tell it apart from the other keys.
1. Start the vehicle.
2. The vehicle must be in P (Park).
3. From the Settings menu, select Teen Driver.
4. Enter the PIN.
5. Place the Remote Keyless Entry (RKE) transmitter key in the transmitter
pocket. See Remote Keyless Entry (RKE)
System Operation 07for the transmitter
pocket location.
6. From the Teen Driver Menu, select Key Registration.
.If the transmitter key is in the
transmitter pocket, it will identify
whether the transmitter key is
registered or unregistered.
.If the transmitter key is not
registered, the option to register
displays. Select Register and a
confirmation message displays.
.If the transmitter key is already
registered, the option to unregister
displays. If Unregister is selected, the

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134 Infotainment System
.Traction Control–the number of times
the Traction Control System activated to
reduce wheel spin or loss of traction.
.Wide Open Throttle –the number of
times the accelerator pedal was pressed
nearly all the way down.
Delete Report Card Data
Data is saved for all trips until the data is
deleted using the PIN or until the maximum
count is exceeded. Each item will report a
maximum of 1,000 counts. The distance
driven will report a maximum of 64,374 km
(40,000 mi).
To delete Report Card data, do one of the
following:
.From the Report Card display, select
Reset.
.Select Clear All Teen Keys/PIN from the
Teen Driver menu. This will also
unregister any Teen Driver keys and
delete the PIN.
Forgotten PIN
See your dealer to reset the PIN.
Trademarks and License
Agreements
FCC Information
See Radio Frequency Statement 0271.
"Made for iPod," and "Made for iPhone,"
mean that an electronic accessory has been
designed to connect specifically to iPod or
iPhone, respectively, and has been certified
by the developer to meet Apple
performance standards. Apple is not
responsible for the operation of this device
or its compliance with safety and regulatory
standards. Please note that the use of this
accessory with iPod or iPhone may affect
wireless performance. iPhone, iPod, iPod
classic, iPod nano, iPod shuffle, and iPod
touch are trademarks of Apple Inc.,
registered in the U.S. and other countries.
If you decide to continue service after your
trial, your selected subscription plan will
automatically renew thereafter. You will be
charged at then-current rates. Fees and taxes
apply. Please see the SiriusXM Customer
Agreement at siriusxm.com for complete
terms and how to cancel, which includes
calling SiriusXM at 1-866-635-2349. All fees
and programming are subject to change.
Fees and Taxes: Subscription fee, taxes, one
time activation fee, and other fees may
apply. Subscription fee is consumer only. All
fees and programming subject to change.
Subscriptions subject to Customer
Agreement available at www.siriusxm.com.
SiriusXM service is only available in the
48 contiguous United States and Canada.
In Canada: Some deterioration of service
may occur in extreme northern latitudes.
This is beyond the control of SiriusXM
Satellite Radio.

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142 Climate Controls
Touching this button cancels automatic
recirculation. Press AUTO to return to
automatic operation; recirculation runs
automatically as needed.
vHEAT :Touch to turn the heater on when
the fan is on.
A/C : Touch to turn the air conditioning on
when the fan is on.
Auto Defog : The system will monitor high
humidity inside the vehicle. When high
humidity is detected, the climate control
system may adjust to outside air supply and
turn on the air conditioner or the heater.
The fan speed may slightly increase to help
prevent fogging. When high humidity is no
longer detected, the system will return to
its prior operation. To turn Auto Defog off
or on, see “Climate and Air Quality” under
Vehicle Personalization 0101.
Auto Heated Seats : If equipped, when the
vehicle is on, this feature will automatically
activate the heated seats at the level
required by the vehicle’s interior
temperature. In auto mode, the indicators
automatically show the level setting
required. Use the manual heated seat buttons on the
infotainment display to turn auto heated
seats off. Once this feature is turned off, the
auto heated seats will be activated the next
time the vehicle is turned on.
In manual mode, the controls can be
accessed while the vehicle is on by touching
(orMwith three level indicators high,
medium, low or off on the climate control
display. If the passenger seat is unoccupied,
the auto heated seats feature will not
activate that seat. See Heated Front Seats
0 29 and
Vehicle Personalization 0101.
Rear Window Defogger
K:Press to turn the rear window defogger
on or off. An indicator light on the button
comes on to show that the rear window
defogger is on.
The defogger only works when the vehicle is
on. The defogger will turn off if the vehicle
is turned off.
Caution
Do not try to clear frost or other material
from the inside of the front windshield
and rear window with a razor blade or
(Continued)
Caution (Continued)
anything else that is sharp. This may
damage the rear window defogger grid
and affect the radio's ability to pick up
stations clearly. The repairs would not be
covered by the vehicle warranty.
Remote Start : The climate control system
may be started by using the Remote Keyless
Entry (RKE) transmitter. The climate control
system will default to an appropriate
heating or cooling mode. See Remote Start
0 13.
The rear window defogger turns on if it is
cold outside.
Mobile Application Feature
If equipped, this feature allows a
smartphone to set the start-up climate
control settings. The following features can
be set:
.Temperature
.Fan Speed
.Air Delivery Mode
.Climate Mode
.Recirculation

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148 Driving and Operating
Vehicle Charging/Maintenance
Charging
Keep the vehicle plugged in, even when fully
charged, to keep the battery temperature
ready for the next drive. This is important
when outside temperatures are extremely
hot or cold.
Maintenance
Always keep the tires properly inflated and
the vehicle properly aligned.
The weight of excess cargo in the vehicle
affects efficiency and range. Avoid carrying
more than is needed.
Avoid unnecessary use of electrical
accessories. Power used for functions other
than propelling the vehicle will reduce EV
range.
Using a rooftop carrier will reduce efficiency
due to additional weight and drag.
Distracted Driving
Distraction comes in many forms and can
take your focus from the task of driving.
Exercise good judgment and do not let other
activities divert your attention away from
the road. Many local governments haveenacted laws regarding driver distraction.
Become familiar with the local laws in
your area.
To avoid distracted driving, keep your eyes
on the road, keep your hands on the
steering wheel, and focus your attention on
driving.
.Do not use a mobile phone in demanding
driving situations. Use a hands-free
method to place or receive necessary
phone calls.
.Watch the road. Do not read, take notes,
or look up information on mobile phones
or other electronic devices.
.Designate a front seat passenger to
handle potential distractions.
.Become familiar with vehicle features
before driving, such as programming
favorite radio stations and adjusting
climate control and seat settings. Program
all trip information into any navigation
device prior to driving.
.Wait until the vehicle is parked to
retrieve items that have fallen to the
floor.
.Stop or park the vehicle to tend to
children.
.Keep pets in an appropriate carrier or
restraint.
.Avoid stressful conversations while
driving, whether with a passenger or on a
mobile phone.
{Warning
Taking your eyes off the road too long or
too often could cause a crash resulting in
injury or death. Focus your attention on
driving.
Refer to the Infotainment section for more
information on using that system, including
pairing and using a mobile phone.
Defensive Driving
Defensive driving means “always expect the
unexpected.” The first step in driving
defensively is to wear the seat belt.
.Assume that other road users
(pedestrians, bicyclists, and other drivers)
are going to be careless and make
mistakes. Anticipate what they might do
and be ready.
.Allow enough following distance between
you and the driver in front of you.
.Focus on the task of driving.

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Customer Information 263
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 263
Customer Assistance Offices . . . . . . . . . . . 264
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Online Owner Center . . . . . . . . . . . . . . . . . . 265
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Roadside Assistance Program . . . . . . . . . . 266
Scheduling Service Appointments . . . . . . 267
Courtesy Transportation Program . . . . . 267
Collision Damage Repair . . . . . . . . . . . . . . . 268
Publication Ordering Information . . . . . . 270
Radio Frequency Statement . . . . . . . . . . . . 271
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . 271
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . 271
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . . 272
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Event Data Recorders . . . . . . . . . . . . . . . . . . 272
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French). We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the Customer
Assistance representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that
your concern will likely be resolved at a
dealer's facility. That is why we suggest
following Step One first.
STEP THREE —U.S. Owners : Both General
Motors and your dealer are committed to
making sure you are completely satisfied
with your new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined in
Steps One and Two, you can file with the
Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by BBB
National Programs, Inc. to settle automotive

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264 Customer Information
disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited
Warranty. Although you may be required to
resort to this informal dispute resolution
program prior to filing a court action, use of
the program is free of charge and your case
will generally be heard within 40 days.
If you do not agree with the decision given
in your case, you may reject it and proceed
with any other venue for relief available
to you.
You may contact the BBB Auto Line Program
using the toll-free telephone number or
write them at the following address:
BBB Auto Line Program
BBB National Programs, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/bbb-auto-line
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.STEP THREE
—Canadian Owners : In the
event that you do not feel your concerns
have been addressed after following the
procedure outlined in Steps One and Two,
General Motors of Canada Company wants
you to be aware of its participation in a
no-charge Mediation/Arbitration Program.
General Motors of Canada Company has
committed to binding arbitration of owner
disputes involving factory-related vehicle
service claims. The program provides for the
review of the facts involved by an impartial
third party arbiter, and may include an
informal hearing before the arbiter. The
program is designed so that the entire
dispute settlement process, from the time
you file your complaint to the final decision,
should be completed in about 70 days. We
believe our impartial program offers
advantages over courts in most jurisdictions
because it is informal, quick, and free of
charge.
For further information concerning eligibility
in the Canadian Motor Vehicle Arbitration
Plan (CAMVAP), call toll-free 1-800-207-0685,
or call the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or write to: The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the
Vehicle Identification Number (VIN).
Customer Assistance Offices
Chevrolet encourages customers to call the
toll-free number for assistance. However, if a
customer wishes to write or e-mail
Chevrolet, the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text Telephone Devices
(TTYs))
Roadside Assistance: 1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994

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Customer Information 265
Canada
General Motors of Canada Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
Overseas
Please contact the local General Motors
Business Unit.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use
Text Telephones (TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in the U.S.
can communicate with Chevrolet by dialing:
1-800-833-2438. TTY users in Canada can dial
1-800-263-3830.
Online Owner Center
The Chevrolet Owner Center (U.S.)
my.chevrolet.com
Learn more about your vehicle features,
shop for and manage your connected
services and OnStar plans, and access
diagnostic information specific to your
vehicle.
Membership Benefits
E:Download owner’s manuals and view
vehicle-specific how-to videos.
G: View maintenance schedules, alerts, and
Vehicle Diagnostic Information. Schedule
service appointments.
I: View service records from your
dealership and add your own.
D: Select a preferred dealer and view
locations, maps, phone numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See Vehicle
Identification Number (VIN) 0261.
H:Manage your profile and payment
information. View your GM Rewards Card
earnings and My Chevrolet Rewards points.
F: Chat with online help representatives.
Visit my.chevrolet.com and create an
account today.
Chevrolet Owner Centre (Canada)
mychevrolet.ca
Visit the Chevrolet Owner Centre at
mychevrolet.ca (English) or my.chevrolet.ca
(French) to access similar benefits to the
U.S. site.
GM Mobility Reimbursement
Program
This program is available to qualified
applicants for cost reimbursement, up to
certain limits, of eligible aftermarket

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266 Customer Information
adaptive equipment required for the vehicle,
such as hand controls or a wheelchair/
scooter lift for the vehicle.
To learn about the GM Mobility program,
see www.gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca, or call
1-800-GM-DRIVE (800-463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
From the U.S., call 1-888-811-1926; Text
Telephone (TTY): 1-888-889-2438.
From Canada, call 1-800-268-6800.
Service is available 24 hours a day, 365 days
a year.
Calling for Assistance
When calling Roadside Assistance, have the
following information ready:
.Your name, home address, and home
telephone number.
.Telephone number of your location.
.Location of the vehicle.
.Model, year, color, and license plate
number of the vehicle.
.Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the
vehicle.
.Description of the problem.
Coverage
Services are provided for the duration of the
vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle is
covered. In Canada, a person driving the
vehicle without permission from the owner
is not covered.
Roadside Assistance is not a part of the New
Vehicle Limited Warranty. General Motors
North America and Chevrolet reserve the
right to make any changes or discontinue
the Roadside Assistance program at any
time without notification.
General Motors North America and Chevrolet
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
Services Provided
.Lock-Out Service:Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest certified
Bolt EV dealer for warranty service, or if
the vehicle was in a crash and cannot be
driven. Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
Emergency towing may be covered during
the Extended Vehicle (EV) warranty.
.Flat Tire Change: If the tire has been
separated from the wheel, has damaged
sidewalls, or has a large puncture, the tire
is too severely damaged for the self
sealing tire to be effective and the vehicle
will have to be towed. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.

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Customer Information 269
appearance and safety performance;
however, the history of these parts is not
known. Such parts are not covered by the
GM New Vehicle Limited Warranty, and any
related failures are not covered by that
warranty.
Aftermarket collision parts are also available.
These are made by companies other than
GM and may not have been tested for the
vehicle. As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not perform
properly in subsequent collisions.
Aftermarket parts are not covered by the
GM New Vehicle Limited Warranty, and any
vehicle failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you choose a
collision repair facility that meets your
needs before you ever need collision repairs.
Your dealer may have a collision repair
center with GM-trained technicians and
state-of-the-art equipment, or be able to
recommend a collision repair center that has
GM-trained technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM vehicle
with comprehensive and collision insurance
coverage. There are significant differences in
the quality of coverage afforded by various
insurance policy terms. Many insurance
policies provide reduced protection to the
GM vehicle by limiting compensation for
damage repairs by using aftermarket
collision parts. Some insurance companies
will not specify aftermarket collision parts.
When purchasing insurance, we recommend
that you ensure that the vehicle will be
repaired with GM original equipment
collision parts. If such insurance coverage is
not available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing company
may require you to have insurance that
ensures repairs with Genuine GM Original
Equipment Manufacturer (OEM) parts or
Genuine Manufacturer replacement parts.
Read the lease carefully, as you may be
charged at the end of the lease for poor
quality repairs.
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0266.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle