maintenance CHEVROLET CAMARO 2012 5.G Warranty Guide

Black plate (22,1)Canadian Limited Warranty and Owner Assistance Information - 2012
22 Things to Know About the New Vehicle Limited Warranty
Warranty
Repairs—Component
Exchanges
In the interest of customer
satisfaction, General Motors
of Canada Limited may offer
exchange service on some
vehicle components. This service
is intended to reduce the amount
of time your vehicle is not available
for use due to repairs. Components
used in exchange are Service
Replacement Parts which may
be new, remanufactured,
reconditioned, or repaired,
depending on the component
involved.All exchange components used
meet GM standards and are
warranted the same as new
components. Examples of the
types of components that might
be serviced in this fashion
include: engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries, and powertrain
control modules.
Maintenance and Warranty
Service Records
Retain receipts covering
performance of regular
maintenance. Receipts can
be very important if a question
arises as to whether a malfunction
is caused by lack of maintenance or
a defect in material or workmanship.A“Maintenance Record”is provided
in the maintenance schedule
section of the owner manual for
your convenience in recording
services performed.
For your records, the servicing
dealer should provide a copy of
the warranty repair order listing
all warranty repairs performed.
Warranty Repairs—Recycled
Materials
Both Environment Canada
guidelines and GM support the
capture, purification, and reuse
of automotive air conditioning
refrigerant gases and engine
coolant.
As a result, any repairs GM may
make to your vehicle may involve
the installation of purified reclaimed
refrigerant and coolant.

Black plate (23,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Things to Know About the New Vehicle Limited Warranty 23
Tire Service
Any General Motors dealer handling
your vehicle line or tire dealer for
your brand of tires can assist you
with tire service. If, after contacting
one of these dealers, you need
further assistance or you have
questions, contact the Customer
Care Centre. The toll-free telephone
numbers are listed underCustomer
Assistance Offices on page 41.
After-Manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials
is neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or
value of such products.Application of after-manufacture
rustproofing products may create
an environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find
any paint or appearance concerns,
advise your dealers as soon as
possible. Your owner manual has
instructions regarding the care of
these items.
Vehicle Operation and Care
Considering the investment you
have made in your new vehicle, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner's manual.
If you have any questions on how to
keep your vehicle in good working
condition, see your General Motors
dealer, the place many customers
choose to have their maintenance
work done. You can rely on your
dealer to use proper parts and
repair practices.

Black plate (24,1)Canadian Limited Warranty and Owner Assistance Information - 2012
24 Things to Know About the New Vehicle Limited Warranty
Maintenance Records
General Motors of Canada Limited
recommends that you retain receipts
covering performance of regular
vehicle maintenance. Repairs
required due to damage resulting
from lack of maintenance are not
covered under your warranty.
Receipts can be very important if
a question arises as to whether a
malfunction is caused by lack of
maintenance or a defect in material
or workmanship.
We suggest you keep these receipts
in the glove box literature portfolio.
Also a“Maintenance Record”form
is provided in the owner's manual
(Maintenance Schedule section)
for your convenience in recording
services performed.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can
fall upon and adhere to painted
surfaces on your vehicle.
This damage can take two
forms; blotchy, ringlet-shaped
discolorations, and/or small
irregular dark spots etched
into the paint surface.
Although no defect in the
factory applied paint causes this,
General Motors of Canada Limited
will repair, at no charge to the
owner, the painted surfaces of new
vehicles damaged by this fallout
condition within 12 months or
20 000 kilometres of purchase,
whichever comes first.
Warranty Distance Extensions
Prior to delivery, some kilometres
are put on your vehicle during
testing at the assembly plant,
during shipping and while at the
dealership. The dealership records
this odometer reading on the front
page of this warranty booklet at
delivery. For eligible vehicles, this
odometer reading is added to the
distance limits specified in the New
Vehicle Limited Warranty and the
Emission Control Systems Warranty
ensuring that you receive full benefit
of the coverage.
Warranty distance extensions
eligibility:
.Applies only to new vehicles
held exclusively in new vehicle
inventory.
.Does not apply to used vehicles,
GM owned vehicles, dealer
owned used vehicles, or dealer
demonstrator vehicles.

Black plate (30,1)Canadian Limited Warranty and Owner Assistance Information - 2012
30 Emission Control Systems Warranty
.Light Duty Truck (A Gross
Vehicle Weight Rating (GVWR)
of 3856 kg (8500 lbs) or
greater) that have a Heavy
Duty Gasoline Engine
‐5 years or 80 000 kilometres,
whichever comes first.
.Light Duty Truck (A Gross
Vehicle Weight Rating (GVWR)
of 3856 kg (8500 lbs) or
greater) that have a Heavy
Duty Diesel Engine
‐5 years or 80 000 kilometres,
whichever comes first.
Emission Performance
Some provinces and local
jurisdictions have established
periodic vehicle Inspection and
Maintenance (I/M) programs to
encourage proper maintenance
of your vehicle. If a provincial
I/M program is enforced in your
area you may also be eligible for
Emission Performance coverage
whenallof the following three
conditions are met:
1. The vehicle has been
maintained and operated in
accordance with the instructions
for proper maintenance and use
set forth in the owner manual
and the New Vehicle Limited
Warranty and Owner Assistance
Information booklet supplied with
your vehicle;2. The vehicle fails a provincial
I/M test during the emission
warranty period indicated
above; and
3. The failure results, or will result,
in the owner of the vehicle
having to bear a penalty or other
sanctions (including the denial
of the right to use the vehicle)
under local, provincial,
or federal law.
General Motors of Canada
Limited warrants that your dealer
will replace, repair, or adjust to
GM specifications, at no charge to
you, any of the parts listed under
the“Emission Warranty Parts List”
later in this section which may
be necessary to conform to the
applicable emission standards.
Non-GM parts labelled“Certified
to EPA Standards”are covered by
the Federal Emission Performance
Warranty.

Black plate (35,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Emission Warranty Parts List 35
What Is Not Covered
The Emission Control Systems
Warranty Obligations DO NOT
APPLY TO conditions resulting
from tampering, abuse, neglect,
or improper maintenance. Items
listed under“What Is Not Covered”
underNew Vehicle Limited Warranty
on page 4also apply to the
emission related warranties.
Parts specified in the maintenance
schedule as requiring scheduled
replacement are covered up to
their first replacement interval or
the applicable emission warrantycoverage period, whichever comes
first. There is no coverage under
this warranty for the failure of
parts which are not replaced as
required in the vehicle maintenance
schedule. If failure of one of these
parts results in failure of another
part, neither will be covered under
the Emission Control Systems
Warranty.
For detailed information concerning
specific parts covered by these
emission control systems
warranties, ask your dealer.

Black plate (36,1)Canadian Limited Warranty and Owner Assistance Information - 2012
36 Things to Know About the Emission Control Systems Warranty
Replacement Parts
The emission control systems of
your vehicle, were designed, built
and tested using genuine GM parts†
and the vehicle is certified as being
in conformity with the Emission
Regulations under the Canadian
Environmental Protection Act.
Accordingly, it is recommended
that any replacement parts used
for maintenance or for the repair
of emission control systems be
new, genuine GM parts.
The warranty obligations are not
dependent upon the use of any
particular brand of replacement
parts. The owner may elect to
use non-genuine GM parts for
replacement purposes. Use of
replacement parts which are not
of equivalent quality may impair
the effectiveness of emission
control systems.
If other than new, genuine GM
parts are used for maintenance
replacements or for the repair of
components affecting emissioncontrol, the owner should assure
himself/herself that such parts are
warranted by their manufacturer
to be equivalent to genuine
General Motors parts in
performance and durability.
Warranty repairs must be performed
by an authorized General Motors
dealer except in an emergency
situation when a genuine GM part
or an authorized General Motors
dealer is not reasonably available
to the vehicle owner. You are
responsible for presenting your
vehicle to a GM dealer selling your
vehicle line as soon as a problem
exists.
† “GENUINE GM PARTS,”when
used in connection with GM
vehicles means parts manufactured
by or for GM, designed for use on
GM vehicles and distributed by
any division or subsidiary of
General Motors LLC.
Maintenance and Repairs
Warranty repairs must be performed
by an authorized dealer except in a
situation where the vehicle owner is
significantly inconvenienced and a
warranted part or a warranty station
is not reasonably available to the
vehicle owner.
If in a situation where you are
significantly inconvenienced,
and it is necessary to have repairs
performed by other than an
authorized General Motors
dealership, and you believe the
repairs are covered by the Emission
Control Systems Warranty, take the
replaced parts and your receipt to
your General Motors dealership
handling your vehicle line for
reimbursement consideration.

Black plate (37,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Things to Know About the Emission Control Systems Warranty 37
Receipts and records covering the
performance of regular maintenance
or emergency repairs should be
retained in the event questions
arise concerning maintenance.
These receipts and records
should be transferred to each
subsequent owner of this vehicle.
GM will not deny warranty coverage
based solely on the absence of
maintenance records. However,
GM may deny a warranty claim
if a failure to perform scheduled
maintenance resulted in the failure
of a warranted part. You should also
be aware that GM may deny you
warranty coverage if your vehicle
or a part has failed due to abuse,
neglect, improper maintenance,
or modifications not approved
by GM.Claims Procedure
Make your vehicle available to any
authorized GM dealer as soon as
possible after failing a provincial I/M
test or at any time you suspect a
defect in a part. Ifallthe above
conditions are met, GM warrants
that your dealer will replace, repair,
or adjust to GM specifications, at no
charge to you, any of the parts listed
under“Emission Control Systems
Warranty Parts List”which may be
necessary to cause your vehicle to
conform to the applicable emission
standards.
Repairs which do not qualify will be
charged to you.
In the event a warranty matter
is not handled to your satisfaction,
refer to theCustomer Satisfaction
Procedure on page 38.

Black plate (44,1)Canadian Limited Warranty and Owner Assistance Information - 2012
44 Online Owner Center
The Online Owner Center is a
resource for your GM ownership
needs. Specific vehicle information
can be found in one place.
The Online Owner Center allows
you to:
.Get e-mail service reminders.
.Keep track of your vehicle's
service history and maintenance
schedule.
.Find GM dealers for service
nationwide.
Refer to the web for updated
information.
My GM Canada (Canada)
www.gm.ca
My GM Canada is a
password-protected section
of www.gm.ca where you can
save information on GM vehicles,
get personalized offers, and use
handy tools and forms with
greater ease.
Here are a few of the valuable tools
and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers.
.My Driveway: Access quick
links to parts and service
estimated, check trade-in
values, or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca.
To register your vehicle, visit My
GM.ca within www.gm.ca.