ESP CHEVROLET CAPTIVA SPORT 2013 Owner's Guide

Black plate (14,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
13-14 Customer Information Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information about
availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel. General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
(U.S. and Canada) If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit

Black plate (20,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
13-20 Customer Information GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar ®
If the vehicle is equipped with
OnStar ®
and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle ’ s operation; about
collisions involving the vehicle; the
use of the vehicle and its features; and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
Radio Frequency
Identification (RFID) RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as Remote Keyless Entry (RKE)
transmitters for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information. Radio Frequency
Statement This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS ‐ GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause
harmful interference.
2. The device must accept any
interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (2,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
14-2 OnStar Press the OnStar Emergency
button
] to get a priority
connection to an Emergency
Advisor available 24/7 to: .
Get help for an emergency. .
Be a Good Samaritan or
respond to an AMBER Alert. .
Get crisis assistance and
evacuation routes.
OnStar Services Emergency With Automatic Crash Response,
the built-in system can automatically
connect to help in most crashes,
even if help cannot be requested.
Press
] to connect to an
Emergency Advisor. GPS
technology is used to identify the
vehicle location and can provide
critical information to emergency
personnel. The Advisor is also
trained to offer critical assistance in
emergency situations before first
responders arrive.
Security OnStar provides services like Stolen
Vehicle Assistance, Remote Ignition
Block, and Roadside Assistance,
if the vehicle is equipped. OnStar
can unlock the vehicle doors
remotely, if it is equipped with automatic door locks, and can help
police locate the vehicle if it is
stolen.
Navigation OnStar navigation requires the
Directions and Connections
service plan.
Press
Q to receive directions or
have them sent to the vehicle
navigation screen, if equipped.
Destinations can also be forwarded
to the vehicle from MapQuest.com.
The OnStar mapping database is
continuously updated. See
www.onstar.com (U.S.),
www.onstar.ca (Canada).
Turn-by-Turn Navigation
1. Press
Q to connect to a live
Advisor.
2. Request directions.
3. Directions are downloaded to the
vehicle.
4. Follow the voice-guided
commands.

Black plate (3,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
OnStar 14-3Using Voice Commands
During a Planned Route Cancel Route
1. Press
X . System responds:
“ OnStar ready, ” then a tone. Say
“ Cancel route. ” System
responds: “ Do you want to
cancel directions? ”
2. Say “ Yes. ” System responds:
“ OK, request completed, thank
you, goodbye. ”
Route Preview
1. Press
X . System responds:
“ OnStar ready, ” then a tone.
2. Say “ Route preview. ” System
responds with the next three
maneuvers.
3. Say “ Goodbye. ” Exits voice
commands.
Repeat
1. Press
X . System responds:
“ OnStar ready, ” then a tone. 2. Say “ Repeat. ” System responds
with the last direction given, then
responds with “ OnStar ready, ”
then a tone.
3. Say “ Goodbye. ” Exits voice
commands.
Get My Destination
1. Press
X . System responds:
“ OnStar ready, ” then a tone.
2. Say “ Get my destination. ”
System responds with address
and the distance to the
destination, then responds with
“ OnStar ready, ” then a tone.
3. Say “ Goodbye. ” Exits voice
commands.
Other Navigation Services
Available from OnStar
OnStar eNav: Allows subscribers
to send destinations from
MapQuest.com to their Turn-by-Turn
Navigation or screen-based
navigation system. When ready, the
directions will be downloaded to the
vehicle. Destination Download: Press
Q ,
then request the Advisor to
download directions to the
navigation system in the vehicle.
After the call ends, press the “ Go ”
button on the navigation screen to
begin driving directions.
Destinations can also be
downloaded on the go. For
information about eNav, Destination
Download, and coverage maps, see
www.onstar.com (U.S.),
www.onstar.ca (Canada).
Connections OnStar Hands-Free Calling allows
calls to be made and received from
the vehicle. The vehicle can also be
controlled from a cell phone through
the OnStar RemoteLink mobile app.
For coverage maps, see
www.onstar.com (U.S.),
www.onstar.ca (Canada).

Black plate (4,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
14-4 OnStar Hands-Free Calling 1. Press
X . System responds:
“ OnStar ready. ”
2. Say “ Call. ” System responds:
“ Please say the name or number
to call. ”
3. Say the entire number without
pausing, including a “ 1 ” and the
area code. System responds:
“ OK calling. ”
Calling 911 Emergency 1. Press
X . The system responds
“ OnStar Ready, ” followed by
a tone.
2. Say “ Call. ” The system responds
“ Please say the name or number
to call. ”
3. Say “ 911 ” without pausing. The
system responds “ 911. ”
4. Say “ Call. ” The system responds
“ OK, dialing 911. ” Retrieve My Number 1. Press
X . System responds:
“ OnStar ready. ”
2. Say “ My number. ” System
responds: “ Your OnStar
Hands-Free Calling number is. ”
End a Call Press
X . System responds: “ Call
ended. ”
Store a Name Tag for Speed
Dialing 1. Press
X . System responds:
“ OnStar ready. ”
2. Say “ Store. ” System responds:
“ Please say the number you
would like to store. ”
3. Say the entire number without
pausing. System responds:
“ Please say the name tag. ” 4. Pick a name tag. System
responds: “ About to store tag>. Does that sound OK? ”
5. Say “ Yes ” or “ No ” to try again.
System responds: “ OK, storing
. ”
Place a Call Using a Stored
Number 1. Press
X . System responds:
“ OnStar ready. ”
2. Say “ Call . ” System
responds: “ OK, calling
. ”
Verify Minutes and Expiration Press
X and say “ Minutes ” then
“ Verify ” to check how many minutes
remain and their expiration date.

Black plate (5,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
OnStar 14-5OnStar Mobile App Download the OnStar RemoteLink
mobile app to select iPhone,
Android and Blackberry devices to
check vehicle fuel level, oil life,
or tire pressure; to start the vehicle
(if equipped) or unlock it; or to
connect to an OnStar Advisor. For
OnStar RemoteLink information and
compatibility, see www.onstar.com
(U.S.), www.onstar.ca (Canada).
Diagnostics OnStar Vehicle Diagnostics will
perform a vehicle check every
month. It will check the engine,
transmission, antilock brakes, and
major vehicle systems. It also
checks the tire pressures, if the
vehicle is equipped with the Tire
Pressure Monitoring System. If a
diagnostics check is needed
between e-mails, press
Q , and an
Advisor can run a check. OnStar Additional
Information Transferring Service Press
Q to request account transfer
eligibility information. The Advisor
can assist in canceling or removing
account information. If OnStar
receives information that vehicle
ownership has changed, OnStar
may send a voice message to the
vehicle, requesting updated account
information.
Reactivation for Subsequent
Owners Press
Q and follow the prompts to
speak to an Advisor as soon as
possible after acquiring the vehicle.
The Advisor will update vehicle
records and will explain the OnStar
service offers and options available. How OnStar Service Works Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock,
Roadside Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar terms and
conditions: .
In the U.S. see www.onstar.com
(U.S.) or call 1-888-4-ONSTAR.
(1-888-466-7827). .
In Canada see www.onstar.ca
(Canada) or call
1-888-4.ONSTAR.
(1-888-466-7827). .
TTY 1-877-248-2080 .
Press
Q to speak with an
Advisor.

Black plate (7,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
OnStar 14-7OnStar Personal Identification
Number (PIN) A PIN is needed to access some of
the OnStar services, like Remote
Door Unlock and Stolen Vehicle
Assistance. You will be prompted to
change the PIN the first time when
speaking with an Advisor. To
change the OnStar PIN, call OnStar
and provide the Advisor with the
current number.
Warranty OnStar equipment may be
warranted as part of the New
Vehicle Limited Warranty. The
manufacturer of the vehicle
furnishes detailed warranty
information.
Languages
The vehicle can be programmed to
respond in French or Spanish.
Press
Q and ask an Advisor.
Advisors can speak French or
Spanish. Potential Issues Some OnStar services are disabled
after five days. OnStar cannot
perform Remote Door Unlock or
Stolen Vehicle Assistance after the
vehicle has been off continuously
for five days. After five days, OnStar
can contact Roadside Assistance
and a locksmith to help gain access
to the vehicle.
Global Positioning
System (GPS) .
Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels,
underpasses, or parking
garages; or in an area with very
dense trees. If GPS signals are
not available, the OnStar system
should still operate to call
OnStar. However, OnStar could
have difficulty identifying the
exact location. .
In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders. .
A temporary loss of GPS can
cause loss of the ability to send
a Turn-by-Turn Navigation route.
The Advisor may give a verbal
route or may ask for a call back
after the vehicle is driven into an
open area.
Cellular and GPS Antennas Avoid placing items over or near the
antenna to prevent blocking cellular
and GPS signal reception. Cellular
reception is required for OnStar to
send remote signals to the vehicle.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Q to try the
call again or try again after driving a
few miles into another cellular area.