ESP CHEVROLET CITY EXPRESS 2016 Owner's Manual

Black plate (36,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
10-36 Vehicle Care the vehicle has not been driven
for at least three hours or no
more than 1.6 km (1 mi).
Remove the valve cap from the
tire valve stem. Press the tire
gauge firmly onto the valve to
get a pressure measurement.
If the cold tire inflation pressure
matches the recommended
pressure on the Tire and
Loading Information label, no
further adjustment is necessary.
If the inflation pressure is low,
add air until the recommended
pressure is reached. If the
inflation pressure is high, press
on the metal stem in the center
of the tire valve to release air.
Re-check the tire pressure with
the tire gauge.
Return the valve caps on the
valve stems to prevent leaks
and keep out dirt and moisture. Tire Pressure Monitor
System The Tire Pressure Monitor System
(TPMS) uses radio and sensor
technology to check tire pressure
levels. The TPMS sensors monitor
the air pressure in your tires and
transmit tire pressure readings to a
receiver located in the vehicle.
Each tire, including the spare (if
provided), should be checked
monthly when cold and inflated to
the inflation pressure recommended
by the vehicle manufacturer on the
vehicle placard or tire inflation
pressure label. (If your vehicle has
tires of a different size than the size
indicated on the vehicle placard or
tire inflation pressure label, you
should determine the proper tire
inflation pressure for those tires.)
As an added safety feature, your
vehicle has been equipped with a
tire pressure monitoring system
(TPMS) that illuminates a low tire pressure telltale when one or more
of your tires is significantly
under-inflated.
Accordingly, when the low tire
pressure telltale illuminates, you
should stop and check your tires as
soon as possible, and inflate them
to the proper pressure. Driving on a
significantly under-inflated tire
causes the tire to overheat and can
lead to tire failure. Under-inflation
also reduces fuel efficiency and tire
tread life, and may affect the
vehicle's handling and stopping
ability.
Please note that the TPMS is not a
substitute for proper tire
maintenance, and it is the driver's
responsibility to maintain correct tire
pressure, even if under-inflation has
not reached the level to trigger
illumination of the TPMS low tire
pressure telltale.
Your vehicle has also been
equipped with a TPMS malfunction
indicator to indicate when the
system is not operating properly.

Black plate (44,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
10-44 Vehicle Care Warning (Continued)specific wheel and tire systems
developed for the vehicle, and
have them properly installed by a
GM certified technician.
See Buying New Tires on
page 10-41 and Accessories and
Modifications on page 10-3 .
Uniform Tire Quality
Grading The following information relates
to the system developed by the
United States National Highway
Traffic Safety Administration
(NHTSA), which grades tires by
treadwear, traction, and
temperature performance. This
applies only to vehicles sold in
the United States. The grades
are molded on the sidewalls of
most passenger car tires. The
Uniform Tire Quality Grading (UTQG) system does not apply
to deep tread, winter tires,
compact spare tires, tires with
nominal rim diameters of
10 to 12 inches (25 to 30 cm),
or to some limited-production
tires.
While the tires available on
General Motors passenger cars
and light trucks may vary with
respect to these grades, they
must also conform to federal
safety requirements.
Quality grades can be found
where applicable on the tire
sidewall between tread shoulder
and maximum section width. For
example:
Treadwear 200 Traction AA
Temperature A
All Passenger Car Tires Must
Conform to Federal Safety
Requirements In Addition To
These Grades. Treadwear
The treadwear grade is a
comparative rating based on the
wear rate of the tire when tested
under controlled conditions on a
specified government test
course. For example, a tire
graded 150 would wear one and
one-half (1½) times as well on
the government course as a tire
graded 100. The relative
performance of tires depends
upon the actual conditions of
their use, however, and may
depart significantly from the
norm due to variations in driving
habits, service practices and
differences in road
characteristics and climate.
Traction
The traction grades, from
highest to lowest, are AA, A, B,
and C. Those grades represent
the tire's ability to stop on wet
pavement as measured under

Black plate (45,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Vehicle Care 10-45controlled conditions on
specified government test
surfaces of asphalt and
concrete. A tire marked C may
have poor traction performance.
Warning: The traction grade
assigned to this tire is based on
straight-ahead braking traction
tests, and does not include
acceleration, cornering,
hydroplaning, or peak traction
characteristics.
Temperature
The temperature grades are A
(the highest), B, and C,
representing the tire's resistance
to the generation of heat and its
ability to dissipate heat when
tested under controlled
conditions on a specified indoor
laboratory test wheel. Sustained
high temperature can cause the
material of the tire to degenerate
and reduce tire life, and
excessive temperature can lead to sudden tire failure. The grade
C corresponds to a level of
performance which all
passenger car tires must meet
under the Federal Motor Safety
Standard No. 109. Grades B and
A represent higher levels of
performance on the laboratory
test wheel than the minimum
required by law. Warning: The
temperature grade for this tire is
established for a tire that is
properly inflated and not
overloaded. Excessive speed,
underinflation, or excessive
loading, either separately or in
combination, can cause heat
buildup and possible tire failure.
Wheel Alignment and Tire
Balance The tires and wheels were aligned
and balanced at the factory to
provide the longest tire life and best
overall performance. Adjustments to
wheel alignment and tire balancing are not necessary on a regular
basis. Consider an alignment check
if there is unusual tire wear or the
vehicle is significantly pulling to one
side or the other. Some slight pull to
the left or right, depending on the
crown of the road and/or other road
surface variations such as troughs
or ruts, is normal. If the vehicle is
vibrating when driving on a smooth
road, the tires and wheels may need
to be rebalanced. See your dealer
for proper diagnosis.
Wheel Replacement Replace any wheel that is bent,
cracked, or badly rusted or
corroded. If wheel nuts keep coming
loose, the wheel, wheel bolts, and
wheel nuts should be replaced.
If the wheel leaks air, replace it.
Your dealer will know the kind of
wheel that is needed.

Black plate (47,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Vehicle Care 10-47
If a Tire Goes Flat It is unusual for a tire to blow out
while driving, especially if the tires
are maintained properly. See Tires
on page 10-26 . If air goes out of a
tire, it is much more likely to leak
out slowly. But if there ever is a
blowout, here are a few tips about
what to expect and what to do:
If a front tire fails, the flat tire
creates a drag that pulls the vehicle
toward that side. Take your foot off
the accelerator pedal and grip the
steering wheel firmly. Steer to
maintain lane position, and then
gently brake to a stop, well off the
road, if possible.
A rear blowout, particularly on a
curve, acts much like a skid and
may require the same correction as
used in a skid. Stop pressing the
accelerator pedal and steer to
straighten the vehicle. It may be
very bumpy and noisy. Gently brake
to a stop, well off the road,
if possible. { WarningDriving on a flat tire will cause
permanent damage to the tire.
Re-inflating a tire after it has been
driven on while severely
underinflated or flat may cause a
blowout and a serious crash.
Never attempt to re-inflate a tire
that has been driven on while
severely underinflated or flat.
Have your dealer or an authorized
tire service center repair or
replace the flat tire as soon as
possible.
{ Warning
Lifting a vehicle and getting under
it to do maintenance or repairs is
dangerous without the
appropriate safety equipment and
training. If a jack is provided with
the vehicle, it is designed only for
(Continued) Warning (Continued) changing a flat tire. If it is used for
anything else, you or others could
be badly injured or killed if the
vehicle slips off the jack. If a jack
is provided with the vehicle, only
use it for changing a flat tire.
If a tire goes flat, avoid further tire
and wheel damage by driving slowly
to a level place, well off the road,
if possible. Turn on the hazard
warning flashers. See Hazard
Warning Flashers on page 6-2 .

Black plate (68,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
10-68 Vehicle Care using mild soap. Do not use bleach
or fabric softener. Rinse thoroughly
and air dry before next use.
{ CautionDo not attach a device with a
suction cup to the display. This
may cause damage and would
not be covered by the vehicle
warranty.
Use a cloth dampened only with
water to clean the meter and
gauge lens.
Instrument Panel, Leather,
Vinyl, Other Plastic Surfaces,
Low Gloss Paint Surfaces and
Natural Open Pore Wood
Surfaces
Use a soft microfiber cloth
dampened with water to remove
dust and loose dirt. For a more
thorough cleaning, use a soft
microfiber cloth dampened with a
mild soap solution. { CautionSoaking or saturating leather,
especially perforated leather, as
well as other interior surfaces,
may cause permanent damage.
Wipe excess moisture from these
surfaces after cleaning and allow
them to dry naturally. Never use
heat, steam, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change
the appearance and feel of
leather or soft trim, and are not
recommended.
Do not use cleaners that increase
gloss, especially on the instrument
panel. Reflected glare can decrease
visibility through the windshield
under certain conditions. { CautionUse of air fresheners may cause
permanent damage to plastics
and painted surfaces. If an air
freshener comes in contact with
any plastic or painted surface in
the vehicle, blot immediately and
clean with a soft cloth dampened
with a mild soap solution.
Damage caused by air fresheners
would not be covered by the
vehicle warranty.
Care of Safety Belts Keep belts clean and dry.
{ Warning
Do not bleach or dye safety belts.
It may severely weaken them. In
a crash, they might not be able to
provide adequate protection.
Clean safety belts only with mild
soap and lukewarm water.

Black plate (1,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Service and Maintenance 11-1
Service and
Maintenance General Information General Information . . . . . . . . . . 11-1
Maintenance Schedule Maintenance Schedule . . . . . . . 11-3
Special Application Services Special Application
Services . . . . . . . . . . . . . . . . . . . . 11-7
Additional Maintenance
and Care Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . 11-7
Recommended Fluids Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . 11-11
Maintenance Replacement
Parts . . . . . . . . . . . . . . . . . . . . . . 11-12
Maintenance Records
Maintenance Records . . . . . . 11-13 General Information Your vehicle is an important
investment. This section describes
the required maintenance for the
vehicle. Follow this schedule to help
protect against major repair
expenses resulting from neglect or
inadequate maintenance. It may
also help to maintain the value of
the vehicle if it is sold. It is the
responsibility of the owner to have
all required maintenance performed.
Your dealer has trained technicians
who can perform required
maintenance using genuine
replacement parts. They have
up-to-date tools and equipment for
fast and accurate diagnostics. Many
dealers have extended evening and
Saturday hours, courtesy
transportation, and online
scheduling to assist with service
needs.
Your dealer recognizes the
importance of providing
competitively priced maintenance
and repair services. With trained technicians, the dealer is the place
for routine maintenance such as oil
changes and tire rotations and
additional maintenance items like
tires, brakes, batteries, and wiper
blades.
{ CautionDamage caused by improper
maintenance can lead to costly
repairs and may not be covered
by the vehicle warranty.
Maintenance intervals, checks,
inspections, recommended fluids,
and lubricants are important to
keep the vehicle in good working
condition.
The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 8 000 km/5,000 mi.
Proper vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions.

Black plate (1,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Customer Information 13-1
Customer
Information Customer Information Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text
Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 13-5
Scheduling Service
Appointments . . . . . . . . . . . . . . 13-7
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-9
Service Publications
Ordering Information . . . . . . 13-11
Radio Frequency
Identification (RFID) . . . . . . . 13-12
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-12 Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-14
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-14
Infotainment System . . . . . . . . 13-15 Customer Information Customer Satisfaction
Procedure Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Black plate (6,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
13-6 Customer Information .
Model, year, color, and license
plate number of the vehicle. .
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle. .
Description of the problem.
Coverage Services are provided up to 5 years/
160 000 km (100,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided .
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station. .
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given. .
Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow. .
Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped, must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty. .
Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance .
Impound towing caused by
violation of any laws. .
Legal fines. .
Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.

Black plate (7,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Customer Information 13-7Services Specific to
Canadian-Purchased Vehicles .
Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service. .
Lock-Out Service: Vehicle
registration is required. .
Trip Interruption Benefits and
Assistance: Must be over
150 kilometers from where your
trip was started to qualify.
General Motors of Canada
Limited requires
pre-authorization, original
detailed receipts, and a copy of
the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment. .
Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
The Courtesy Transportation
program is no longer available for
cutaway vehicles.

Black plate (8,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
13-8 Customer Information Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “ Limited Warranty and
Owner Assistance Information ”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area. Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements. Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.