service CHEVROLET EXPRESS 1996 1.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if
you need assistance. This section also tells you how
to obtain service publications and how to report any
safety defects.
This section includes information on:
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The Customer Satisfaction Procedure
Customer Assistance for Text
Telephone (,TTY) Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
8-1

Downloaded from www.Manualslib.com manuals search engine Your satisfaction and goodwill are important to your
dealer and Chevrolet. Normally, any concern you may
have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. Chevrolet
has empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern
to
your complete satisfaction. If your concern has not been
resolved
to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of dealer management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service or Parts
Manager, contact the owner of the dealership or the
General Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot be resolved by
the dealership without further
help, contact
the Chevrolet Customer Assistance
Center by calling 1-800-222- 1020. In Canada,
contact
GM of Canada Customer Communication
Centre
in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French). For help outside
of
the United States and Canada, call
the following numbers
as appropriate:
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In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4 135
(English) or 1-800-75 1-4 136 (Spanish)
In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the .British
Virgin Islands: 1-800-534-01 22
In all other Caribbean countries: (809) 763- I3 15
In other overseas locations, call GM North American
Export Sales
in Canada at: (905) 644-41 12.

Downloaded from www.Manualslib.com manuals search engine Chevrolet/Geo Roadside
Assistance Program
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To enhance Chevrolet’s strong commitment to customer
satisfaction, Chevrolet
is excited to announce the
establishment
of the Chevrolet/Geo Roadside Assistance
Center. As the owner
of a 1996 Chevrolet/Geo,
membership in Roadside Assistance
is free. Roadside Assistance
is available
24 hours a day,
365 days a year, by calling 1 -800-CHEV-USA
( 1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems.
If your problem cannot be
resolved over the phone, our advisors have access
to a
nationwide network of dealer recommended service
providers. Roadside membership is free,
however some
services
may incur costs.
Roadside offers two levels
of service to the customer,
Basic Care and Courtesy” Cclre:
0 Toll-free number, 1 -800-CHEV-USA
0 Free towing for warranty repairs
0 Basic over-the-phone technical advice
0 Available dealer services at reasonable costs (ie.,
wrecker services, locksmith/key service, glass
repair, etc.)
ROADSlDE
Cowtesy TM Care PROVIDES:
0 Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from
a legal roadway)
8-4

Downloaded from www.Manualslib.com manuals search engine 0 FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
0 FREE Flat Tire Service (spare installed on the road)
0 FREE Jump Start (at home or on the road)
0 FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with
the coverage provided by the Bumper to Bumper
New Vehicle Limited Warranty
to eligible purchasers
of 1996 Chevrolet/Geo passenger car and light duty
'trucks. (Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and Retail Lease
Customers operating 1996 and newer Chevrolet/Geo
vehicles for a period of 3 years/36,000 miles
(60 000 km),
whichever occurs first. All Courtesy Care services must
be pre-arranged by Chevrolet Roadside or dealer
Service Management.
Basic Care and Courtesy Cure are not part of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic Care and Courtesy Care
at any time. For complete
program details, see your Chevrolet/Geo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
0 Vehicle Identification Number (VIN)
0 License plate number
Vehicle color
0 Vehicle location
Telephone number where you can be reached
0 Vehicle mileage
0 Description of problem
Please refer
to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.
8-5

Downloaded from www.Manualslib.com manuals search engine Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer
to the
separate brochure provided by
the dealer or call
1-800-268-6800 for emergency services.
Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered
in conjunction with the
coverage provided
by the Bumper to Bumper New
Vehicle Limited Warranty to retail purchasers
of
1996 Chevrolet/Geo passenger cars and light duty
trucks (please see your selling dealer for details).
Courtesy Transportation includes:
0 One way shuttle ride for any warranty repair
0 Up to $30 maximum daily vehicle rental allowance
Up to $30 maximum daily cab, bus or other
completed during
the same day.
for any overnight warranty repair up to five days,
OR
transportation allowance in lieu of rental for any
overnight warranty repair up
to five days, OR
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Up to $10 daily fuel allowance for rides provided by
another person (i.e., friend, neighbor, etc.) in lieu of
rental for any overnight warranty repair up to five days.
Note:
All Courtesy Transportation arrangements will
be administered by your Chevrolet/Geo dealer
service management. Claim amounts should reflect
all actual costs.
Chevrolet/Geo Courtesy Transportation is not part
of the Bumper to Bumper New Vehicle Limited
Warranty. Chevrolet/Geo reserves the right to make
any changes or discontinue Courtesy Transportation
at any time without notification.
For additional program details, contact your
Chevrolet/Geo dealer.
In Canada, please consult your
GM dealer for
information
on Courtesy Transportation.
Some state insurance regulations make
it impractical to
rent vehicles
to people under 21 years of age. If you are
under
21 and have difficulty renting a vehicle, Chevrolet
will reimburse up
to $30/day for documented
transportation
you receive.
QL

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect,
you should immediately notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K 1 G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-222- 1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O.
Box 7047
Troy, Michigan 48007-7047
Tn Canada. please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre
1908 Colonel
Sam Drive
Oshawa, Ontario L
1 H 8P7
Service and Owner Publications
Service manuals, service bulletins. owner’s manuals and
other service literature are available
for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information: United States
. . . . . . . 1-800-55 1-41 23
Canada . . . . . . . . . . . . 1-800-668-5539
8-9

Downloaded from www.Manualslib.com manuals search engine Service Manuals
Service manuals contain diagnostic and repair
information
for all chassis and body systems. They
may be useful for owners who wish to get a greater
understanding
of their vehicle. They are also useful for
owners with the appropriate skill level or training who
wish to perform “do-it-yourself’ service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly
sent to all General Motors dealerships.
GM monitors
product performance in the field. When service methods
are found which promote better service on GM vehicles,
bulletins are created to help the technician perform
better service. Service bulletins may involve any number
of vehicles.
Some will describe inexpensive
service; others will describe expensive service. Some
will advise
of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians. In some cases
bulletins refer to service manuals, specialized tools,
equipment and safety procedures necessary to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond, an index is required and
published quarterly
to help identify specific bulletins.
Subscriptions are available.
You can order an index at
the toll-free numbers listed previously, or ask a GM
dealer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.
8-10

Downloaded from www.Manualslib.com manuals search engine Brake Adjustment
................................
Fluid .......................................
Master Cylinder ..............................
Parking .....................................
PedalTravel .................................
Replacing System Parts ........................
System Warning Light .........................
Trailer ......................................
Transmission Shift Interlock Check ...............
Wear .......................................
Brakes, Anti-Lock ..............................
Braking .......................................
Braking in Emergencies ..........................
Break-In, New Vehicle ..........................
Brightness Control ..............................
BTSICheck ...................................
Bulb Replacement ..............................
Canadian Roadside Assistance ...................
Capacities and Specifications ......................
Carbon Monoxide .................... 2-25.4-25,
Cassette Deck Service
...........................
Cassette Tape Player ....................... 3- 1 1.
Cassette Tape Player Care ........................
Center High-Mounted Stoplamp ...................
Center Passenger Position ........................
Center Rear Passenger Position ....................
Certification Label ..............................
Certificationnire Label ..........................
Chains. Safety .................................
6-29
6-27
6-27 2-20
6-29
6-30 2-48
4-33
7-45
6-28
. 4-6
. 4-5
. 4-8
2-13
2-36
7-45
6-3
1
. 8-6
6-65
4-34 7-44
3-13
3-28
2-56 1-33
1-33
4-26
4-26
4-33 Chains. Tire
................................... 6-50
Changing
a Flat Tire ............................. 5-20
Checking Your Restraint Systems
.................. 1-48
Chemical Paint Spotting .......................... 6-58
Child Restraints
................................ 1-37
Securing
in a Rear Outside Seat Position ........... 1-39
Securing in the Center Front Seat Position ......... 1-41
Securing
in the Center Rear Seat Position .......... 1-41
Securing
in the Center Seat Position .............. 1-41
Securing
in the Passenger Seat Position ........... 1-42
Securing
in the Right Front Seat Position .......... 1-42
TopStrap
................................... 1-38
Where to Put
........................... 1-37. 1-38
Cigarette Lighter ............................... 2-42
Circuit Breakers and Fuses
....................... 6-62
Cleaner. Air
................................... 6-15
Cleaning Aluminum Wheels
.......................... 6-57
Fabric
...................................... 6-51
Glass
....................................... 6-54
Inside
of Your GM ............................ 6-51
Instrument Panel
............................. 6-54
Leather
..................................... 6-53
Outside
of Your GM ........................... 6-55
Special Problems
............................. 6-52
Stains
...................................... 6-52
Tires
....................................... 6-57
Vinyl
....................................... 6-53
Wheels
..................................... 6-57
Windshield and Wiper Blades
................... 6-55
Climate Control. Standard
....................... 3-1
9-2

Downloaded from www.Manualslib.com manuals search engine Hearing Impaired. Customer Assistance .............. 8-3
Heating
........................................ 3-7
High-Beam Headlamps
.......................... 2-30
Highway Hypnosis
.............................. 4-21
Hill and Mountain Roads ......................... 4-21
Hitches. Trailer ................................. 4-32
Hood Checking Things Under
......................... 6-6
Prop ........................................ 6-7
Release
...................................... 6-6
Horn ......................................... 2-28
Hydroplaning
.................................. 4- I7
Ignition Switch ................................ 2- 13
Inflation. Tire
.................................. 6-42
Inside Daymight Rearview Mirror
................. 2-39
Inspections
.................................... 7-47
Brakesystem
................................ 7-48
Exhaust Systems
............................. 7-47
Radiator and Heater Hose
...................... 7-47
RearAxle
................................... 7-48
Steering
.................................... 7-47
Suspension
.................................. 7-47
Throttle Linkage
.............................. 7-47
Brightness Control
............................ 2-36
Cleaning
.................................... 6-51
Cluster
..................................... 2-44
FuseBlock
.................................. 6-62
Interior Lamps
................................. 2-38
Jack. Ere .................................... 5-22
Jump Starting ................................... 5-2
Key Lock Cylinders Service ..................... 7-44
Keyless Entry System
............................ 2-5
Keys
........................................... 2-1
Labels Certification
................................. 4-26
Certificationflire
............................. 4-26
Service Parts Identification
..................... 6-60
Tire-Loading Information
...................... 4-26
Vehicle Identification Number
................... 6-60
Lamps
........................................ 2-35
Dome
...................................... 2-37
Interior
..................................... 2-37
OnReminder
................................ 2-36
Onwarning
................................. 2-36
Panel
....................................... 2-35
Underhood
.................................. 2-38
Leaving Your Vehicle with the Engine Running
....... 2-23
Lighter
....................................... 2-42
Lights
............................................
Air Bag Readiness ....................... 1-23. 2-47
Anti-Lock Brake System Warning
............ 2.49. 4.6
Brake System Warning
......................... 2-48
Daytime Running Lamps Indicator
............... 2-49
Interior
..................................... 2-37
Safety Belt Reminder
...................... 1-23. 2-46
Service Engine
Soon .......................... 2-50
Loading Your Vehicle
........................... 4-26
9-5

Downloaded from www.Manualslib.com manuals search engine Locks Cylinders
................................... 7-44
Door
........................................ 2-3
Key Lock Cylinder Service
..................... 7-44
PowerDoor
.................................. 2-3
Rear Door Security
............................. 2-4
Sliding Door Child Security
...................... 2-4
Steering Column Lock Check
................... 7-46
LossofControl
................................ 4-12
Lubricants and Fluids
............................ 7-49
Lubrication Service,
Body ........................ 7-44
Maintenance. Normal Replacement Parts
........... 6-65
Maintenance Record
............................ 7-5 I
Maintenance Schedule ............................ 7- I
Long Tripmighway Definition ................... 7-5
Long Tripmighway Intervals
..................... 7-6
Owner Checks and Services
..................... 7-43
Periodic Maintenance Inspections
................ 7-47
Recommended Fluids and Lubricants
............. 7-49
Scheduled Maintenance Services
.................. 7-3
Short Trip/City Definition
....................... 7-4
Short Trip/City Intervals
........................ 7-4
Maintenance. Underbody
......................... 6-58
Maintenance When Trailer Towing
................. 4-37
Malfunction Indicator Lamp
...................... 2-50
ManualFrontSeat ............................... 1-1
Manual Mirror ................................. 2-40
Methanol
...................................... 6-3
Mirrors
....................................... 2-40
Convex Outside
.............................. 2-39 Inside
Daymight Rearview
..................... 2-39
Manual
..................................... 2-40
Power Remote Control
......................... 2-39
Visor Vanity
................................. 2-42
Model Reference
................................. vi
Mountain Roads ................................ 4-21
Multifunction Lever
............................. 2-29
MMT
......................................... 6-3
Neutral. Automatic Transmission
................. 2-18
New Vehicle Break-In
........................... 2-13
Nightvision
................................... 4-14
Noise Control System
............................ 6-9
Odometer
...... ........................... 2-45
Odometer. Trip
................................. 2-45
Off-Road Recovery 4-10
Oil. Engine
.................................... 6-11
Overheating Engine ............................. 5-10
Owner Checks and Services ....................... 7-43
Owner Publications. Ordering
...................... 8-9
~~
.............................
Paint Spotting. Chemical ........................ 6-58
Park Automatic Transmission
................. ...... 2-17
Shifting Into
................................. 2-21
Shifting
Out of ............................. 2-23
9-6