phone CHEVROLET EXPRESS 1997 1.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Adding Equipment to Your Air
Bag-Equipped Vehicle
@’ If I add a push bumper or a bicycle rack to the
front of my vehicle, will it keep the air bags
from working properly?
A: As long as the push bumper or bicycle rack is
attached to your vehicle
so that the vehicle’s basic
structure isn’t changed, it’s not likely to keep the
air bags from working properly in a crash.
@ Is there anything I might add to the front of the
vehicle that could keep the air bags from
working properly?
A: Yes. If you add things that change your vehicle’s
fiame, bumper system, front end sheet metal or
height, they may keep the
air bag system from
working properly.
Also, the air bag system may not
work properly if you relocate any of the
air bag
sensors.
If you have any questions about this, you
should contact Customer Assistance before you
mod@ your vehicle. (The phone numbers and addresses for Customer Assistance are in Step Two of
the Customer Satisfaction Procedure in this manual.
See “Customer Satisfaction Procedure” in the Index.)
Rear Seat Passengers
It’s very important for rear seat passengers to buckle up!
Accident statistics show that unbelted people in the rear
seat are hurt more often in crashes than those who
are
wearing safety belts.
Rear passengers who aren’t safety belted can be thrown
out of the vehicle in a crash. And
they can strike others
in the vehicle who are wearing safety belts.
Rear Seat Outside Passenger Positions
1-32

Downloaded from www.Manualslib.com manuals search engine Tips About Your Audio System
Hearing damage from loud noise is almost unaerectable
until it is too late. Your hearing can adapt to higher
volumes of sound. Sound that
seems normal can be loud
and harmful to your hearing. Take precautions by
adjusting the volume control
on your radio to a safe
sound level before your hearing adapts to it.
To help avoid hearing loss or damage:
Adjust the volume control to the lowest setting.
Increase volume slowly until you hear comfortably
and clearly.
I
NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two-way radio
-- be sure you
can add what you want.
If you can, it’s very
important to do it properly. Added sound
equipment may interfere with the operation
of your vehicle’s engine, Delco radio or
other systems, and even damage them. Your
vehicle’s systems may interfere with the
operation
of sound equipment that has
been added improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone units.
3-26

Downloaded from www.Manualslib.com manuals search engine Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the water.
This can happen if the road
is wet enough and you’re
going fast enough. When your vehicle is hydroplaning,
it has little or
no contact with the road.
Hydroplaning doesn’t happen often. But it can if your
tires do not have much tread or
if the pressure in one or
more
is low. It can happen if a lot of water is standing on
the road.
If you can see reflections from trees, telephone
poles or other vehicles, and raindrops “dimple” the
water’s surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn’t a hard and fast rule about hydroplaning. The
best advice is
to slow down when it is raining.
Driving Through Deep Standing Water
I NOTICE:
If you drive too quickly through deep puddles
or standing water, water can come in through
your engine’s air intake and badly damage your
’ engine. Never drive through water that is slightly
lower than the underbody
of your vehicle. If you
can’t avoid deep puddles or standing water, drive
through them very slowly.
Some Other Rainy Weather Tips
0 Turn on your low-beam headlamps -- not just
your parking lamps
-- to help make you more visible
to others.
Besides slowing down, allow some extra following
distance. And be especially careful when you pass
another vehicle. Allow yourself more clear room
ahead, and be prepared
to have your view restricted
by road spray.
0 Have good tires with proper tread depth. (See
“Tires”
in the Index.)
4-18

Downloaded from www.Manualslib.com manuals search engine Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section also \
tells you how to obtain
service publications and how to report any safety defects.
8-2
8-4
8-5
8-7
8-8
8-9
Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY) Users
ChevroletIGeo Roadside Assistance Program
Canadian Roadside Assistance Courtesy Transportation
GM Participation in an Alternative Dispute
Resolution Program
8- 10
8- 10
8-11
8-1 1
8-1 1
Warranty Information Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to General Motors Ordering Service and Owner Publications
in Canada

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0
0
0
0
0
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left
of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call
us so we can give your inquiry
prompt attention. However,
if you wish to write
Chevrolet, address your inquiry to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7 Refer to your Warranty
and Owner Assistance
Information booklet for addresses of
GM Overseas offices.
When contacting Chevrolet, please remember that
your concern
will likely be resolved in the dealership,
using the dealer’s facilities, equipment and personnel.
That is
why we suggest you follow Step One first if
you have a concern.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet
has TTY equipment available at its Customer
Assistance Center.
Any TTY user can communicate with
Chevrolet by dialing: 1-800-833-CHEV. (TTY users in
Canada can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Chevrolet/Geo Roadside
Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet/Geo Roadside Assistance
Center. As the owner
of a 1997 Chevrolet/Geo,
membership in Roadside Assistance is free. Roadside Assistance
is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance
with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to a
nationwide network
of dealer recommended service
providers. Roadside membership is free, however some
services may incur costs.
Roadside offers two levels
of service to the customer,
Basic Care and Courtesy" Care:
0
0
0
0
Toll-free number, 1-800-CHEV-USA
Free towing for warranty repairs
Basic over-the-phone technical advice
Available dealer services at reasonable costs (ie.,
wrecker services, locksmithkey service, glass
repair, etc.)

Downloaded from www.Manualslib.com manuals search engine For complete program details, see your Chevrolet/Geo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
Vehicle Identification Number (VIN)
0 License plate number
0 Vehicle color
0 Vehicle location
Telephone number wnere you can be reached
0 Vehicle mileage
0 Description of problem Please refer to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywnere in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves
the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Chevrolet and your Chevrolet dealer are committed
to making sure you are completely satisfied
with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in
this section is very successful.
There may be instances where
an impartial third party
can assist in arriving at a solution
to a disagreement
regarding vehicle repairs or interpretation of
the New
Vehicle Limited Warranty. To assist
in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease
a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact
the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately
notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1 G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-222- 1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047 In
Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1
H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.

Downloaded from www.Manualslib.com manuals search engine Climate Control. Standard ......................... 3-2
Climate Control System
........................... 3-2
Clock. Setting the
................................ 3-8
Comfort Controls
................................ 3-2
Compact Disc Care
............................. 3-27
Compact Disc Player
....................... 3-18. 3-22
Console Storage
................................ 2-44
Control
of a Vehicle .............................. 4-6
Convex Outside Mirror
.......................... 2-44
Coolant
....................................... 6-22
RecoveryTank
............................... 5-16
Cooling System
................................ 5- 14
Courtesy Transportation ........................... 8-8
Cruise Control ................................. 2-36
Cupholders
.................................... 2-44
Customer Assistance for Text Telephone Users
......... 8-4
Customer Assistance Information
................... 8- 1
Customer Satisfaction Procedure .................... 8-2
Damage. Finish ............................... 6-56
Damage. Sheet Metal
............................ 6-55
Daytime Running Lamps Indicator Light
............ 2-54
Daytime
Running Lamps
......................... 2-40
Dead Battery
................................... 5-3
Defects. Reporting Safety
........................ 8- 10
Defensive Driving
............................... 4-2
Defogging
................................. 3-2. 3-4
Defrosting
................................. 3.2. 3.4
Dome
Lamps .................................. 2-40
Door
Locks ....................................... 2-4
Sliding
..................................... 2-11
Storage
..................................... 2-45
Storagepocket
............................... 2-45
Swing-Out Side
............................... 2-9
Drive Position. Automatic Transmission
............. 2-22
Driver Position
................................. 1-15
Driving
City
........................................ 4-19
Defensive
.................................... 4-2
Drunken
..................................... 4-3
Freeway
.................................... 4-20
InaBlizzard
................................. 4-25
In Foreign Countries ........................... 6-5
In the Rain .................................. 4-16
Night
...................................... 4-14
OnCurves
................................... 4-9
On Grades While Towing
a Trailer ............... 4-36
On Hill and Mountain Roads .................... 4-22
OnSnowandIce
............................. 4-24
Throughwater ............................... 4-18
WetRoads
.................................. 4-16
Winter
...................................... 4-24
With a Trailer
................................ 4-34
Drunken Driving
................................ 4-3
Dual Tire Operation
............................. 6-45