CHEVROLET EXPRESS 2007 Owners Manual

Usage Fluid/Lubricant
Front Wheel
BearingsWheel bearing lubricant meeting
requirements of NLGI #2,
Category GC or GC-LB
(GM Part No. U.S. 1051344,
in Canada 993037).
Front and
Rear AxleSAE 75W-90 Synthetic
Axle Lubricant
(GM Part No. U.S. 89021677, in
Canada 89021678) or equivalent
meeting GM Specification 9986115.
Transfer CaseDEXRON
®-VI Automatic
Transmission Fluid.
One-Piece
Propshaft Slip
Yoke Spline,
Two-Piece
Propshaft
Slip-in-Tube
SplineSpline Lubricant, Special Lubricant
(GM Part No. U.S. 12345879, in
Canada 10953511) or lubricant
meeting requirements of
GM 9985830.
Usage Fluid/Lubricant
Hood HingesMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Weatherstrip
ConditioningWeatherstrip Lubricant
(GM Part No. U.S. 3634770,
in Canada 10953518) or
Dielectric Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
Weatherstrip
SqueaksSynthetic Grease with
Teflon, Superlube
(GM Part No. U.S. 12371287,
in Canada 10953437).
7-13

Maintenance Replacement Parts
If the vehicle has the DURAMAX Diesel engine, see the DURAMAX Diesel manual for more information.
Replacement parts identified below by name, part number, or specification can be obtained by your dealer/retailer.
Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 15950115 A3097C
Engine Oil Filter
4.3L V6 25010792 PF47
4.8L V8, 5.3L V8, 6.0L V8 89017524 PF48
Spark Plugs
4.3L V6 12607234 41-993
4.8L V8, 5.3L V8, 6.0L V8 12621258 41-110
Wiper Blades — 22 in (56.0 cm) 25949887 —
7-14

Engine Drive Belt Routing
If your vehicle has the DURAMAX®Diesel engine, see
the DURAMAX®Diesel manual for more information. V6 Engines
V8 Engines
7-15

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced By Services Performed
7-16

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Services Performed
7-17

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Services Performed
7-18

Customer Assistance and Information...............8-2
Customer Satisfaction Procedure......................8-2
Online Owner Center......................................8-5
Customer Assistance for
Text Telephone (TTY) Users.........................8-6
Customer Assistance Offices............................8-6
GM Mobility Reimbursement Program................8-7
Roadside Assistance Program..........................8-8
Scheduling Service Appointments....................8-10
Courtesy Transportation Program....................8-11
Collision Damage Repair................................8-13Reporting Safety Defects................................8-16
Reporting Safety Defects to the
United States Government..........................8-16
Reporting Safety Defects to the
Canadian Government................................8-16
Reporting Safety Defects to General Motors.....8-16
Service Publications Ordering Information.........8-17
Vehicle Data Recording and Privacy................8-18
Event Data Recorders...................................8-18
OnStar
®......................................................8-19
Navigation System........................................8-20
Radio Frequency Identification (RFID)..............8-20
Radio Frequency Statement...........................8-20
Section 8 Customer Assistance Information
8-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Chevrolet. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service, or parts manager,
contact the owner of the dealership or the general
manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the Chevrolet Customer Assistance Center
at 1-800-222-1020. In Canada, call General Motors
of Canada Customer Communication Centre at
1-800-263-3777 (English), or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
Representative:
•Vehicle Identification Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest following Step One first.
8-2

STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you are
completely satisfied with your new vehicle. However, if
you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you can file
with the Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
8-3

STEP THREE — Canadian Owners:In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps 1 and 2,
General Motors of Canada Limited wants you to be aware
of its participation in a no-charge Mediation/Arbitration
Program. General Motors of Canada Limited has
committed to binding arbitration of owner disputes
involving factory-related vehicle service claims.
The program provides for the review of the facts involved
by an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you file your complaint to the final decision,
should be completed in about 70 days. We believe our
impartial program offers advantages over courts in most
jurisdictions because it is informal, quick, and free of
charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
8-4