tow CHEVROLET EXPRESS 2010 Manual PDF

Storing a Flat or Spare Tire and
Tools
{WARNING:
Storing a jack, a tire, or other equipment in the
passenger compartment of the vehicle could
cause injury. In a sudden stop or collision, loose
equipment could strike someone. Store all these
in the proper place.
1. Put the tire on the ground at the rear of the vehicle
with the valve stem pointed down.2. Pull the retaining bar through the center of the
wheel, making sure it is properly attached.
3. Pull the wheel toward the rear of the vehicle,
keeping the cable tight.
4. Put the chisel end of the hoist extension on an
angle through the hole in the rear door frame,
above the bumper.
5. Raise the tire fully against the underside of the
vehicle. Continue turning the wheel wrench until
the tire is secure and the cable is tight. The spare
tire hoist cannot be overtightened.
6-100

Do not clean the vehicle using:
•A knife or any other sharp object to remove a soil
from any interior surface.
•A stiff brush. It can cause damage to the vehicle’s
interior surfaces.
•Heavy pressure or aggressive rubbing with a
cleaning cloth. Use of heavy pressure can damage
the interior and does not improve the effectiveness
of soil removal.
•Laundry detergents or dishwashing soaps with
degreasers can leave residue that streaks and
attracts dirt. For liquid cleaners, about 20 drops
per gallon (3.78 L) of water is a good guide.
Use only mild, neutral-pH soaps.
•Too much cleaner that saturates the upholstery.
•Organic solvents such as naptha, alcohol, etc. that
can damage the vehicle’s interior.
Fabric/Carpet
Use a vacuum cleaner with a soft brush attachment
frequently to remove dust and loose dirt. A canister
vacuum with a beater bar in the nozzle may only
be used on floor carpet and carpeted floor mats.
For any soil, always try to remove it first with plain
water or club soda. Before cleaning, gently remove as
much of the soil as possible using one of the following
techniques:
•For liquids: gently blot the remaining soil with a
paper towel. Allow the soil to absorb into the
paper towel until no more can be removed.
•For solid dry soils: remove as much as possible
and then vacuum.
To clean:
1. Saturate a lint-free, clean white cloth with water or
club soda.
2. Wring the cloth to remove excess moisture.
3. Start on the outside edge of the soil and gently rub
toward the center. Continue cleaning, using a clean
area of the cloth each time it becomes soiled.
4. Continue to gently rub the soiled area until the
cleaning cloth remains clean.
5. If the soil is not completely removed, use a mild
soap solution and repeat the cleaning process
that was used with plain water.
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If any of the soil remains, a commercial fabric cleaner
or spot lifter may be necessary. When a commercial
upholstery cleaner or spot lifter is to be used, test
a small hidden area for colorfastness first. If the
locally cleaned area gives any impression that a
ring formation may result, clean the entire surface.
After the cleaning process has been completed, a paper
towel can be used to blot excess moisture from the
fabric or carpet.
Instrument Panel, Vinyl, and Other
Plastic Surfaces
A soft cloth dampened with water may be used to remove
dust. If a more thorough cleaning is necessary, a clean
soft cloth dampened with a mild soap solution can be
used to gently remove dust and dirt. Never use spot lifters
or removers on plastic surfaces. Many commercial
cleaners and coatings that are sold to preserve and
protect soft plastic surfaces may permanently change
the appearance and feel of the interior and are not
recommended. Do not use silicone or wax-basedproducts, or those containing organic solvents to
clean the vehicle’s interior because they can alter the
appearance by increasing the gloss in a non-uniform
manner.
Some commercial products may increase gloss on the
instrument panel. The increase in gloss may cause
annoying reflections in the windshield and even make
it difficult to see through the windshield under certain
conditions.
Care of Safety Belts
Keep belts clean and dry.
{WARNING:
Do not bleach or dye safety belts. It may severely
weaken them. In a crash, they might not be able
to provide adequate protection. Clean safety belts
only with mild soap and lukewarm water.
6-104

Weatherstrips
Silicone grease on weatherstrips will make them last
longer, seal better, and not stick or squeak. Apply
silicone grease with a clean cloth. During very cold,
damp weather frequent application may be required.
SeeRecommended Fluids and Lubricants on page 7-12.
Washing Your Vehicle
The best way to preserve the vehicle’s finish is to keep
it clean by washing it often.
Notice:Certain cleaners contain chemicals that can
damage the emblems or nameplates on the vehicle.
Check the cleaning product label. If it states that
it should not be used on plastic parts, do not use it
on the vehicle or damage may occur and it would
not be covered by the warranty.
Do not wash the vehicle in direct sunlight. Use a car
washing soap. Do not use cleaning agents that are
petroleum based or that contain acid or abrasives, as
they can damage the paint, metal or plastic on the
vehicle. Approved cleaning products can be obtainedfrom your dealer/retailer. Follow all manufacturers’
directions regarding correct product usage, necessary
safety precautions and appropriate disposal of any
vehicle care product.
Rinse the vehicle well, before washing and after to
remove all cleaning agents completely. If they are
allowed to dry on the surface, they could stain.
Dry the finish with a soft, clean chamois or an all-cotton
towel to avoid surface scratches and water spotting.
High pressure car washes may cause water to enter
the vehicle. Avoid using high pressure washes closer
than 12 inches (30 cm) to the surface of the vehicle.
Use of power washers exceeding 1,200 psi (8 274 kPa)
can result in damage or removal of paint and decals.
Cleaning Exterior Lamps/Lenses
Use only lukewarm or cold water, a soft cloth and a
car washing soap to clean exterior lamps and lenses.
Follow instructions underWashing Your Vehicle on
page 6-105.
6-105

Finish Care
Occasional waxing or mild polishing of the vehicle
by hand may be necessary to remove residue from
the paint finish. Approved cleaning products can
be obtained from your dealer/retailer.
If the vehicle has a basecoat/clearcoat paint finish, the
clearcoat gives more depth and gloss to the colored
basecoat. Always use waxes and polishes that are
non-abrasive and made for a basecoat/clearcoat
paint finish.
Notice:Machine compounding or aggressive
polishing on a basecoat/clearcoat paint nish
may damage it. Use only non-abrasive waxes and
polishes that are made for a basecoat/clearcoat
paint nish on the vehicle.
Foreign materials such as calcium chloride and other
salts, ice melting agents, road oil and tar, tree sap, bird
droppings, chemicals from industrial chimneys, etc., can
damage the vehicle’s finish if they remain on painted
surfaces. Wash the vehicle as soon as possible. If
necessary, use non-abrasive cleaners that are marked
safe for painted surfaces to remove foreign matter.
Exterior painted surfaces are subject to aging, weather
and chemical fallout that can take their toll over a
period of years. To help keep the paint finish looking
new, keep the vehicle garaged or covered whenever
possible.
Protecting Exterior Bright Metal Parts
Bright metal parts should be cleaned regularly to keep
their luster. Washing with water is all that is usually
needed. However, chrome polish may be used on
chrome or stainless steel trim, if necessary.
Use special care with aluminum trim. To avoid damaging
protective trim, never use auto or chrome polish, steam or
caustic soap to clean aluminum. A coating of wax, rubbed
to high polish, is recommended for all bright metal parts.
Windshield and Wiper Blades
Clean the outside of the windshield with glass cleaner.
Clean the rubber blades using a lint free cloth or paper
towel soaked with windshield washer fluid or a mild
detergent. Wash the windshield thoroughly when
cleaning the blades. Bugs, road grime, sap, and a
buildup of vehicle wash/wax treatments may cause
wiper streaking. Replace the wiper blades if they are
worn or damaged.
Wipers can be damaged by:
•Extreme dusty conditions
•Sand and salt
•Heat and sun
•Snow and ice, without proper removal
6-106

Aluminum Wheels
Notice:Using strong soaps, chemicals, abrasive
polishes, cleaners, brushes, or cleaners that contain
acid on aluminum or chrome-plated wheels, could
damage the surface of the wheel(s). The repairs
would not be covered by the vehicle warranty.
Use only approved cleaners on aluminum or
chrome-plated wheels.
Keep the wheels clean using a soft clean cloth with mild
soap and water. Rinse with clean water. After rinsing
thoroughly, dry with a soft clean towel. A wax may then
be applied.
Notice:Using chrome polish on aluminum wheels
could damage the wheels. The repairs would not
be covered by the vehicle warranty. Use chrome
polish on chrome wheels only.
The surface of these wheels is similar to the painted
surface of the vehicle. Do not use strong soaps,
chemicals, abrasive polishes, abrasive cleaners,
cleaners with acid, or abrasive cleaning brushes
on them because the surface could be damaged.
Do not use chrome polish on aluminum wheels.Notice:Driving the vehicle through an automatic car
wash that has silicone carbide tire cleaning brushes,
could damage the aluminum or chrome-plated
wheels. The repairs would not be covered by the
vehicle warranty. Never drive a vehicle that has
aluminum or chrome-plated wheels through an
automatic car wash that uses silicone carbide tire
cleaning brushes.
Tires
To clean the tires, use a stiff brush with tire cleaner.
Notice:Using petroleum-based tire dressing
products on the vehicle may damage the paint nish
and/or tires. When applying a tire dressing, always
wipe off any overspray from all painted surfaces
on the vehicle.
Sheet Metal Damage
If the vehicle is damaged and requires sheet metal
repair or replacement, make sure the body repair shop
applies anti-corrosion material to parts repaired or
replaced to restore corrosion protection.
Original manufacturer replacement parts will provide
the corrosion protection while maintaining the vehicle
warranty.
6-107

•Exhaust system and nearby heat shields inspection
for loose or damaged components.
•Throttle system inspection for interference, binding
or for damaged or missing parts. Replace parts
as needed. Replace any components that have
high effort or excessive wear. Do not lubricate
accelerator or cruise control cables.
First Engine Oil Change After Every
40 000 km/25,000 Miles
•
Fuel system inspection for damage or leaks.
First Engine Oil Change After Every
80 000 km/50,000 Miles
•
Engine air cleaner filter replacement. SeeEngine
Air Cleaner/Filter on page 6-20.
•Automatic transmission fluid change (severe
service) for vehicles mainly driven in heavy
city traffic in hot weather, in hilly or mountainous
terrain, when frequently towing a trailer, or used
for taxi, police, or delivery service. SeeAutomatic
Transmission Fluid (4-Speed Transmission) on
page 6-21orAutomatic Transmission Fluid
(6-Speed Transmission) on page 6-24.
•All-wheel drive only: Transfer case fluid change
(severe service) for vehicles mainly driven when
frequently towing a trailer, or used for taxi, police, or
delivery service. Check vent hose at transfer case for
kinks and proper installation. Check to be sure vent
hose is unobstructed, clear, and free of debris.
During any maintenance, if a power washer is used
to clean mud and dirt from the underbody, care
should be taken to not directly spray the transfer
case output seals. High pressure water can
overcome the seals and contaminate the transfer
case fluid. Contaminated fluid will decrease the life
of the transfer case and should be replaced.
•Evaporative control system inspection. Check all
fuel and vapor lines and hoses for proper hook-up,
routing, and condition. Check that the purge valve, if
the vehicle has one, works properly. Replace as
needed.An Emission Control Service. The U.S.
Environmental Protection Agency or the California
Air Resources Board has determined that the failure
to perform this maintenance item will not nullify the
emission warranty or limit recall liability prior to the
completion of the vehicle’s useful life. We, however,
urge that all recommended maintenance services
be performed at the indicated intervals and the
maintenance be recorded.
7-7

Services Provided
•Emergency Fuel Delivery:Delivery of enough fuel
for the vehicle to get to the nearest service station.
•Lock-Out Service:Service is provided to unlock the
vehicle if you are locked out. A remote unlock may be
available if you have OnStar
®. For security reasons,
the driver must present identification before this
service is given.
•Emergency Tow From a Public Road or Highway:
Tow to the nearest Chevrolet dealer for warranty
service, or if the vehicle was in a crash and cannot
be driven. Assistance is also given when the vehicle
is stuck in the sand, mud, or snow.
•Flat Tire Change:Service is provided to change a
flat tire with the spare tire. The spare tire, if equipped,
must be in good condition and properly inflated.
It is the owner’s responsibility for the repair or
replacement of the tire if it is not covered by the
warranty.
•Battery Jump Start:Service is provided to jump
start a dead battery.
Services Not Included in Roadside
Assistance
•Impound towing caused by violation of any laws.
•Legal fines.
•Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
•Towing or services for vehicles driven on a
non-public road or highway.
Services Specic to Canadian
Purchased Vehicles
•Fuel delivery:Reimbursement is approximately $5
Canadian. Diesel fuel delivery may be restricted.
Propane and other fuels are not provided through
this service.
•Lock-Out Service:Vehicle registration is required.
•Trip Routing Service:Detailed maps of North
America are provided when requested either
with the most direct route or the most scenic route.
There is a limit of six requests per year. Additional
travel information is also available. Allow three
weeks for delivery.
8-9

Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are significant differences in the quality of
coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection to
your GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM original
equipment collision parts. If such insurance coverage
is not available from your current insurance carrier,
consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts.
Read your lease carefully, as you may be charged
at the end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
•Check to make sure that you are all right. If you
are uninjured, make sure that no one else in
your vehicle, or the other vehicle, is injured.
•If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until
all matters have been taken care of. Move
your vehicle only if its position puts you in danger
or you are instructed to move it by a police officer.
•Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
•If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 8-8for more information.
•If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
•Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
8-14

•Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identification Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
•If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
•Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to fix the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
•Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its repair.
If you have a pre-determined repair facility of choice, take
your vehicle there, or have it towed there. Specify to the
facility that any required replacement collision parts be
original equipment parts, either new Genuine GM parts
or recycled original GM parts. Remember, recycled parts
will not be covered by your GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the repair
using aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts. Remember
if your vehicle is leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if your
insurance coverage does not pay the full cost.
If another party’s insurance company is paying for
the repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
8-15