lock CHEVROLET EXPRESS 2012 Owners Manual
[x] Cancel search | Manufacturer: CHEVROLET, Model Year: 2012, Model line: EXPRESS, Model: CHEVROLET EXPRESS 2012Pages: 379, PDF Size: 5.15 MB
Page 333 of 379
Black plate (12,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707481) - 2015 - CRC - 4/30/14
11-12 Service and Maintenance
UsageFluid/Lubricant
Key Lock Cylinders Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).
Chassis Lubrication Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Front Wheel Bearings Wheel bearing lubricant meeting requirements of NLGI #2, Category GC or GC-LB (GM Part No. 1051344, in Canada 993037).
Front and Rear Axle SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88900401, in Canada 89021678).
Transfer Case DEXRON
®-VI Automatic Transmission Fluid.
Hood Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481).
Weatherstrip Squeaks Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).
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Black plate (6,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707481) - 2015 - CRC - 4/30/14
13-6 Customer Information
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided up to 5 years/
160 000 km (100,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service:
Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
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Customer Information 13-7
Services Specific to
Canadian-Purchased Vehicles
.Fuel Delivery:Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Interruption Benefits and
Assistance: Must be over
150 kilometers from where your
trip was started to qualify.
General Motors of Canada
Limited requires
pre-authorization, original
detailed receipts, and a copy of
the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
.Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
The Courtesy Transportation
program is no longer available for
cutaway vehicles.
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Black plate (12,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707481) - 2015 - CRC - 4/30/14
13-12 Customer Information
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday–Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as Remote Keyless Entry (RKE)
transmitters for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Industry Canada Standards
RSS-GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Page 360 of 379
Black plate (3,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707481) - 2015 - CRC - 4/30/14
OnStar 14-3
Security
OnStar provides services including
Stolen Vehicle Assistance, Remote
Ignition Block, and Roadside
Assistance, if equipped. OnStar can
unlock the vehicle doors remotely,
if equipped with automatic door
locks, and can help police locate the
vehicle if it is stolen.
Navigation
OnStar navigation requires a
specific OnStar subscription plan.
Press
Qto receive directions or
have them sent to the vehicle
navigation screen, if equipped.
Destinations can also be forwarded
to the vehicle from MapQuest.com.
Turn-by-Turn Navigation
1. PressQto connect to a live
Advisor.
2. Request directions.
3. Directions are downloaded to the vehicle. 4. Follow the voice-guided
commands.
Using Voice Commands
During a Planned Route
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone. Say
“Cancel route.” System
responds: “Do you want to
cancel directions?”
2. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Repeat.” System responds
with the last direction given, then
responds with “OnStar ready,”
then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and the distance to the
destination, then responds with
“OnStar ready,” then a tone.
Other Navigation Services
Available from OnStar
OnStar eNav:Subscribers can
send destinations from
MapQuest.com to the vehicle
Turn-by-Turn Navigation or
screen-based navigation system (if
equipped). When ready, the
directions will be downloaded to the
vehicle.
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14-4 OnStar
Destination Download:PressQ,
then request the Advisor to
download directions to the
navigation system in the vehicle (if
equipped). After the call ends, press
the “Go” button on the navigation
screen to begin driving directions.
If directions are downloaded to the
navigation system, the route can
only be canceled through the
navigation system.
Destinations can also be
downloaded on the go. For
information about eNav or
Destination Download, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The required specific Onstar
subscription plan includes the
services that follow to help
customers stay connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada). WiFi Connectivity (If Equipped)
The vehicle has a WiFi hotspot that
provides a high-speed, wireless
Internet connection to connect
multiple mobile devices (data plan
required).
1. To retrieve WiFi hotspot
information, press
=and select
or say “WiFi settings.”
2. The WiFi settings will display the WiFi network name/SSID,
passphrase, and level of
encryption.
3. To change the SSID or passphrase, press
Qor call
1-888-4-ONSTAR to connect
with an Advisor.
OnStar RemoteLink
®Mobile App
(If Equipped)
Download the OnStar RemoteLink
mobile app to select Apple
®,
Android™, and BlackBerry®or
Windows 7 or 8 mobile devices.
From the mobile device, check the
vehicle’s fuel level, oil life, or tire pressure (if the vehicle is equipped
with the tire pressure monitoring
system); or activate remote horn
and lights. Also remote start the
vehicle (if factory equipped) or
unlock the doors from anywhere
with a wireless connection (if
equipped with automatic locks).
With a required specific OnStar
subscription plan, a destination can
be sent to the vehicle. For OnStar
RemoteLink information and
compatibility, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
OnStar RemoteLink
®Key Fob
Services
This feature is included for five
years and allows for remote door
lock/unlock (if equipped with
automatic locks), remote start (if
factory equipped), or activation of
horn and lights from anywhere with
a wireless signal. Download the app
and start using it any time during the
trial period to get started.
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7707481) - 2015 - CRC - 4/30/14
14-6 OnStar
Vehicle Diagnostics
OnStar Vehicle Diagnostics can
perform a vehicle check every
month. It will check the engine,
transmission, antilock brakes, and
other major vehicle systems. It also
checks the tire pressures, if the
vehicle is equipped with the Tire
Pressure Monitoring System. If an
On-Demand Diagnostics check is
needed, press
Q, and an Advisor
can run a check.
OnStar Additional
Information
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can assist in canceling or removing
account information.
Selling/Transferring the
Vehicle
Call 1-888-4-ONSTAR immediately
to terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain the
OnStar service options available.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock,
Roadside Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar terms and
conditions:
.Call 1-888-4-ONSTAR
(1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
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7707481) - 2015 - CRC - 4/30/14
OnStar 14-7
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.
SeeRadio Frequency Statement on
page 13-12.Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Press
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some of
the OnStar services, like Remote
Door Unlock and Stolen Vehicle
Assistance. The PIN will need to be
changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4-ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
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14-8 OnStar
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for five days.
After five days, OnStar can contact
Roadside Assistance and a
locksmith to help gain access to the
vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels,
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
.In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Do not place items over or near the
antenna to prevent blocking cellular
and GPS signal reception. Cellular
reception is required for OnStar to
send remote signals to the vehicle.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment on page 9-54. Added
electrical equipment may interfere
with the operation of the OnStar
system and cause it to not operate.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it.
If you have any questions, call
1-888-4-ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
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7707481) - 2015 - CRC - 4/30/14
INDEX i-1
A
Accessories andModifications . . . . . . . . . . . . . . . . . 10-2
Accessory Power . . . . . . . . . . . . . . 9-19
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . . 9-54
Additional Information
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-6
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . 11-7
Air Cleaner/Filter, Engine . . . . . 10-12
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-7
Airbag System
Check . . . . . . . . . . . . . . . . . . . . . . . . 3-27
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . 3-21
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-21
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . 3-22
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-20
Where Are the Airbags? . . . . . . 3-19 Airbags
Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . . 3-26
Light On-Off . . . . . . . . . . . . . . . . . . 5-15
On-Off Light . . . . . . . . . . . . . . . . . . 5-15
On-Off Switch . . . . . . . . . . . . . . . . 3-23
Readiness Light . . . . . . . . . . . . . . 5-14
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 3-26
System Check . . . . . . . . . . . . . . . . 3-17
All-Season Tires . . . . . . . . . . . . . . 10-42
All-Terrain Tires . . . . . . . . . . . . . . . 10-43
AM-FM Radio . . . . . . . . . . . . . . . . . . . 7-7
Antilock Brake
System (ABS) . . . . . . . . . . . . . . . . 9-28
Warning Light . . . . . . . . . . . . . . . . . 5-20
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . 10-80
Interior . . . . . . . . . . . . . . . . . . . . . . 10-85
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . 13-5
Audio Players . . . . . . . . . . . . . . . . . 7-11 CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11 Audio System
Fixed Mast Antenna . . . . . . . . . . 7-10
Radio Reception . . . . . . . . . . . . . . . 7-9
Theft-Deterrent Feature . . . . . . . . 7-2
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . 2-7
Headlamp System . . . . . . . . . . . . . 6-2
Transmission . . . . . . . . . . . . . . . . . 9-22
Transmission Fluid . . . . . . . . . . . 10-9
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 9-26
Shift Lock Control
Function Check . . . . . . . . . . . 10-27
Auxiliary Devices . . . . . . . . . . . . . . . . . . . . . . . 7-16
Axle, Rear . . . . . . . . . . . . . . . . . . . . 10-25
B
Battery . . . . . . . . . . . . . . . . . . . . . . . 10-24
Jump Starting . . . . . . . . . . . . . . . 10-74
Load Management . . . . . . . . . . . . . 6-6
Power Protection . . . . . . . . . . . . . . 6-6
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . . 5-29
Blade Replacement, Wiper . . . 10-28