radio CHEVROLET EXPRESS 2016 Owner's Manual

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Vehicle Care 203
Mini-FusesUsage
F1 –
F2 Steering Wheel Sensor
F3 Auxiliary Parking Lamps
F4 Front Parking Lamps F5 Trailer Parking Lamps
F6 Upfitter/Parking Lamps F7 Right Rear Parking Lamp
F8 Left Rear Parking Lamp
F9 Outside View Mirror Switch/Front Camera
Module
F10 Airbag/Automatic Occupant Sensing
F11 –/OnStar
F12 –
F13 HVAC 2
F14 HVAC 1 F15 Reflected LED Display
F16 Upfitter Aux 1/Gas Ambulance Mini-Fuses
Usage
F17 Heated Outside Mirrors
F18 Rear Window Defogger
F19 Compass
F20 Radio/Chime/SiriusXM Satellite Radio
F21 Remote Function Actuator/Tire Pressure
Monitor
F22 Ignition Switch/Discrete Logic Ignition Sensor/
Pass Key 3
F23 Instrument Cluster
F24 –
F25 HVAC Control
F26 Auxiliary/Trailer Reverse Lamps
F27 Reverse Tail Lamps
F28 Upfitter 2/Gas Ambulance
F29 Rear Blower
F30 Upfitter/Courtesy Lamps Mini-Fuses
Usage
F31 Front Door Lock
F32 Rear Door Lock
F33 Cargo Door Unlock
F34 Front Passenger Door Unlock
F35 Rear Passenger Door Unlock
F36 Driver Door Unlock F37 –
F38 –
Relays Usage
K1 Run
K2 –
K3 Parking Lamps
K4 Upfitter 2 K5 Rear Window Defogger
K6 Retained Accessory Power

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Vehicle Care 211
comfort. Never load the vehicle with
more weight than it was designed to
carry.
When to Check
Check the pressure of the tires once a
month or more.
Do not forget the spare tire, if the
vehicle has one. SeeFull-Size Spare Tire
0 230 for additional information.
How to Check
Use a good quality pocket-type gauge
to check tire pressure. Proper tire
inflation cannot be determined by
looking at the tire. Check the tire
inflation pressure when the tires are
cold, meaning the vehicle has not been
driven for at least three hours or no
more than 1.6 km (1 mi).
Remove the valve cap from the tire
valve stem. Press the tire gauge firmly
onto the valve to get a pressure
measurement. If the cold tire inflation
pressure matches the recommended
pressure on the Tire and Loading
Information label, no further adjustment is necessary. If the inflation pressure is
low, add air until the recommended
pressure is reached. If the inflation
pressure is high, press on the metal
stem in the center of the tire valve to
release air.
Re-check the tire pressure with the tire
gauge.
Put the valve caps back on the valve
stems to keep out dirt and moisture.
Use only valve caps designed for the
vehicle by GM. TPMS sensors could be
damaged and would not be covered by
the vehicle warranty.
Tire Pressure Monitor System
The Tire Pressure Monitor System (TPMS)
uses radio and sensor technology to check
tire pressure levels. The TPMS sensors
monitor the air pressure in your tires and
transmit tire pressure readings to a receiver
located in the vehicle.
Each tire, including the spare (if provided),
should be checked monthly when cold and
inflated to the inflation pressure
recommended by the vehicle manufacturer
on the vehicle placard or tire inflation pressure label. (If your vehicle has tires of a
different size than the size indicated on the
vehicle placard or tire inflation pressure
label, you should determine the proper tire
inflation pressure for those tires.)
As an added safety feature, your vehicle has
been equipped with a tire pressure
monitoring system (TPMS) that illuminates a
low tire pressure telltale when one or more
of your tires is significantly under-inflated.
Accordingly, when the low tire pressure
telltale illuminates, you should stop and
check your tires as soon as possible, and
inflate them to the proper pressure. Driving
on a significantly under-inflated tire causes
the tire to overheat and can lead to tire
failure. Under-inflation also reduces fuel
efficiency and tire tread life, and may affect
the vehicle's handling and stopping ability.
Please note that the TPMS is not a
substitute for proper tire maintenance, and
it is the driver's responsibility to maintain
correct tire pressure, even if under-inflation
has not reached the level to trigger
illumination of the TPMS low tire pressure
telltale.
Your vehicle has also been equipped with a
TPMS malfunction indicator to indicate when
the system is not operating properly. The

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212 Vehicle Care
TPMS malfunction indicator is combined
with the low tire pressure telltale. When the
system detects a malfunction, the telltale
will flash for approximately one minute and
then remain continuously illuminated. This
sequence will continue upon subsequent
vehicle start-ups as long as the malfunction
exists.
When the malfunction indicator is
illuminated, the system may not be able to
detect or signal low tire pressure as
intended. TPMS malfunctions may occur for
a variety of reasons, including the
installation of replacement or alternate tires
or wheels on the vehicle that prevent the
TPMS from functioning properly. Always
check the TPMS malfunction telltale after
replacing one or more tires or wheels on
your vehicle to ensure that the replacement
or alternate tires and wheels allow the
TPMS to continue to function properly.
SeeTire Pressure Monitor Operation 0212.
See Radio Frequency Statement 0267.
Tire Pressure Monitor Operation
This vehicle may have a Tire Pressure
Monitor System (TPMS). The TPMS is
designed to warn the driver when a low tire
pressure condition exists. TPMS sensors are mounted onto each tire and wheel
assembly, excluding the spare tire and
wheel assembly. The TPMS sensors monitor
the air pressure in the tires and transmit the
tire pressure readings to a receiver located
in the vehicle.
When a low tire pressure condition is
detected, the TPMS illuminates the low tire
pressure warning light located on the
instrument cluster. If the warning light
comes on, stop as soon as possible and
inflate the tires to the recommended
pressure shown on the Tire and Loading
Information label. See
Vehicle Load Limits
0 126.
A message to check the pressure in a
specific tire displays in the Driver
Information Center (DIC). The low tire
pressure warning light and the DIC warning
message come on at each ignition cycle
until the tires are inflated to the correct
inflation pressure. If the vehicle has DIC
buttons, tire pressure levels can be viewed. For additional information and details about
the DIC operation and displays, see
Driver
Information Center (DIC) 082.
The low tire pressure warning light may
come on in cool weather when the vehicle is
first started, and then turn off as the vehicle
is driven. This could be an early indicator
that the air pressure is getting low and
needs to be inflated to the proper pressure.
A Tire and Loading Information label shows
the size of the original equipment tires and
the correct inflation pressure for the tires
when they are cold. See Vehicle Load Limits
0 126, for an example of the Tire and
Loading Information label and its location.
Also see Tire Pressure 0210.
The TPMS can warn about a low tire
pressure condition but it does not replace
normal tire maintenance. See Tire Inspection
0 214, Tire Rotation 0214, and Tires0204.
Caution
Tire sealant materials are not all the
same. A non-approved tire sealant could
damage the TPMS sensors. TPMS sensor
damage caused by using an incorrect tire
sealant is not covered by the vehicle
(Continued)

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Vehicle Care 213
Caution (Continued)
warranty. Always use only the GM
approved tire sealant available through
your dealer or included in the vehicle.
TPMS Malfunction Light and Message
The TPMS will not function properly if one
or more of the TPMS sensors are missing or
inoperable. When the system detects a
malfunction, the low tire pressure warning
light flashes for about one minute and then
stays on for the remainder of the ignition
cycle. A DIC warning message also displays.
The malfunction light and DIC warning
message come on at each ignition cycle
until the problem is corrected. Some of the
conditions that can cause these to come
on are:
.One of the road tires has been replaced
with the spare tire. The spare tire does
not have a TPMS sensor. The malfunction
light and the DIC message should go off
after the road tire is replaced and the
sensor matching process is performed
successfully. See "TPMS Sensor Matching
Process" later in this section.
.The TPMS sensor matching process was
not done or not completed successfully
after rotating the tires. The malfunction
light and the DIC message should go off
after successfully completing the sensor
matching process. See "TPMS Sensor
Matching Process" later in this section.
.One or more TPMS sensors are missing or
damaged. The malfunction light and the
DIC message should go off when the
TPMS sensors are installed and the sensor
matching process is performed
successfully. See your dealer for service.
.Replacement tires or wheels do not match
the original equipment tires or wheels.
Tires and wheels other than those
recommended could prevent the TPMS
from functioning properly. SeeBuying
New Tires 0217.
.Operating electronic devices or being near
facilities using radio wave frequencies
similar to the TPMS could cause the TPMS
sensors to malfunction.
If the TPMS is not functioning properly, it
cannot detect or signal a low tire pressure
condition. See your dealer for service if the
TPMS malfunction light and DIC message
come on and stay on.
TPMS Sensor Matching Process
Each TPMS sensor has a unique
identification code. The identification code
needs to be matched to a new tire/wheel
position after rotating the vehicle’s tires or
replacing one or more of the TPMS sensors.
Also, the TPMS sensor matching process
should be performed after replacing a spare
tire with a road tire containing the TPMS
sensor. The malfunction light and the DIC
message should go off at the next ignition
cycle. The sensors are matched to the tire/
wheel positions, using a TPMS relearn tool,
in the following order: driver side front tire,
passenger side front tire, passenger side rear
tire, and driver side rear. See your dealer for
service or to purchase a relearn tool.
A TPMS relearn tool can also be purchased.
See Tire Pressure Monitor Sensor Activation
Tool at www.gmtoolsandequipment.com or
call 1-800-GM TOOLS (1-800-468-6657).
There are two minutes to match the first
tire/wheel position, and five minutes overall
to match all four tire/wheel positions. If it
takes longer, the matching process stops
and must be restarted.
The TPMS sensor matching process is: 1. Set the parking brake.

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Vehicle Care 231
Caution
Ignoring these steps could result in costly
damage to the vehicle that would not be
covered by the vehicle warranty. Trying
to start the vehicle by pushing or pulling
it will not work, and it could damage the
vehicle.
1. Check the other vehicle. It must have a 12-volt battery with a negative ground
system.
Caution
If the other vehicle does not have a
12-volt system with a negative ground,
both vehicles can be damaged. Only use
a vehicle that has a 12-volt system with a
negative ground for jump starting.
2. Get the vehicles close enough so the jumper cables can reach, but be sure the
vehicles are not touching each other.
If they are, it could cause a ground
connection you do not want. You would
not be able to start your vehicle, and the
bad grounding could damage the
electrical systems. To avoid the possibility of the vehicles
rolling, set the parking brake firmly on
both vehicles involved in the jump start
procedure. Put an automatic transmission
in P (Park) or a manual transmission in
Neutral before setting the parking brake.
Caution
If any accessories are left on or plugged
in during the jump starting procedure,
they could be damaged. The repairs
would not be covered by the vehicle
warranty. Whenever possible, turn off or
unplug all accessories on either vehicle
when jump starting.
3. Turn the ignition off on both vehicles. Unplug unnecessary accessories plugged
into the cigarette lighter or the accessory
power outlet. Turn off the radio and all
lamps that are not needed. This will
avoid sparks and help save both
batteries. And it could save the radio!
4. Open the hoods and locate the positive (+) and negative (−) terminal
locations of the other vehicle.
On your van, use the unpainted radio
antenna bracket as a remote negative (−)
terminal.
{Warning
Using a match near a battery can cause
battery gas to explode. People have been
hurt doing this, and some have been
blinded. Use a flashlight if you need
more light.
Battery fluid contains acid that can burn
you. Do not get it on you. If you
accidentally get it in your eyes or on
your skin, flush the place with water and
get medical help immediately.
{Warning
Fans or other moving engine parts can
injure you badly. Keep your hands away
from moving parts once the engine is
running.
5. Check that the jumper cables do not have loose or missing insulation. If they
do, you could get a shock. The vehicles
could be damaged too.
Before you connect the cables, here are
some basic things you should know.
Positive (+) will go to positive (+) or to a
remote positive (+) terminal if the vehicle

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232 Vehicle Care
has one. Negative (−) will go to an
unpainted metal part or to a remote
negative (−) terminal if the vehicle has
one. On your van, use the unpainted
radio antenna bracket as a remote
negative (−) terminal.
Do not connect positive (+) to
negative (−) or you will get a short that
would damage the battery and maybe
other parts too. And do not connect the
negative (−) cable to the negative (−)
terminal on the dead battery because
this can cause sparks.
6. Connect the red positive (+) cable to thepositive (+) terminal of the dead battery.
Use a remote positive (+) terminal if the
vehicle has one. Do not let the other end touch metal. Connect it to the
positive (+) terminal of the good battery.
Use a remote positive (+) terminal if the
vehicle has one.
7. Now connect the black negative (−) cable to the negative (−) terminal of the good
battery. Use a remote negative (−)
terminal if the vehicle has one.
Do not let the other end touch anything
until the next step. The other end of the
negative (−) cable does not go to the
dead battery. It goes to a heavy,
unpainted metal engine part or to a
remote negative (−) terminal on the
vehicle with the dead battery. On your
van, use the unpainted radio antenna
bracket as a remote negative (−)
terminal.
8. Connect the other end of thenegative (−) cable to the negative (−)
terminal location on the vehicle with the
dead battery. On your van, use the
unpainted radio antenna bracket as a
remote negative (−) terminal.
Caution
The vehicle uses the unpainted radio
antenna bracket as a remote negative (-)
terminal. Move the antenna coaxial cable
out of the way before clamping the
negative jumper cable to the fixed
antenna bracket. Avoid touching the
negative cable clamp to the air
conditioning line. Failure to do either of
(Continued)

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Vehicle Care 241
Vinyl/Rubber
If equipped with vinyl floor and rubber floor
mats, use a soft cloth and/or brush
dampened with water to remove dust and
loose dirt. For more thorough cleaning, use
a mild soap and water solution.
{Warning
Do not use cleaners that contain silicone,
wax-based products, or cleaners that
increase gloss on vinyl/rubber floor and
mats. These cleaners can permanently
change the appearance and feel of the
vinyl/rubber and can make the floor
slippery. Your foot could slip while
operating the vehicle, and you could lose
control, resulting in a crash. You or
others could be injured.
Fabric/Carpet/Suede
Start by vacuuming the surface using a soft
brush attachment. If a rotating vacuum
brush attachment is being used, only use it
on the floor carpet. Before cleaning, gently
remove as much of the soil as possible:
.Gently blot liquids with a paper towel.
Continue blotting until no more soil can
be removed.
.For solid soils, remove as much as
possible prior to vacuuming.
To clean: 1. Saturate a clean, lint-free colorfast cloth with water. Microfiber cloth is
recommended to prevent lint transfer to
the fabric or carpet.
2. Remove excess moisture by gently wringing until water does not drip from
the cleaning cloth.
3. Start on the outside edge of the soil and gently rub toward the center. Fold the
cleaning cloth to a clean area frequently
to prevent forcing the soil into the
fabric.
4. Continue gently rubbing the soiled area until there is no longer any color
transfer from the soil to the cleaning
cloth.
5. If the soil is not completely removed, use a mild soap solution followed only
by plain water.
If the soil is not completely removed, it may
be necessary to use a commercial upholstery
cleaner or spot lifter. Test a small hidden
area for colorfastness before using a commercial upholstery cleaner or spot lifter.
If ring formation occurs, clean the entire
fabric or carpet.
After cleaning, use a paper towel to blot
excess moisture.
Cleaning High Gloss Surfaces and Vehicle
Information and Radio Displays
Use a microfiber cloth on high gloss surfaces
or vehicle displays. First, use a soft bristle
brush to remove dirt that can scratch the
surface. Then gently clean by rubbing with a
microfiber cloth. Never use window cleaners
or solvents. Periodically hand wash the
microfiber cloth separately, using mild soap.
Do not use bleach or fabric softener. Rinse
thoroughly and air dry before next use.
Caution
Do not attach a device with a suction cup
to the display. This may cause damage
and would not be covered by the vehicle
warranty.

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Customer Information 259
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 259
Customer Assistance Offices . . . . . . . . . . . 260
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Online Owner Center . . . . . . . . . . . . . . . . . . 261
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Roadside Assistance Program . . . . . . . . . . 262
Scheduling Service Appointments . . . . . . 263
Courtesy Transportation Program . . . . . 263
Collision Damage Repair . . . . . . . . . . . . . . . 264
Publication Ordering Information . . . . . . 266
Radio Frequency Statement . . . . . . . . . . . 267
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 267
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 267
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 268
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 268
Event Data Recorders . . . . . . . . . . . . . . . . . 268
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French). We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the Customer
Assistance representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that
your concern will likely be resolved at a
dealer's facility. That is why we suggest
following Step One first.
STEP THREE —U.S. Owners : Both General
Motors and your dealer are committed to
making sure you are completely satisfied
with your new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined in
Steps One and Two, you can file with the
Better Business Bureau (BBB) AUTO LINE
Program to enforce your rights.
The BBB AUTO LINE Program is an
out-of-court program administered by BBB
National Programs, Inc. to settle automotive

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Customer Information 267
Radio Frequency Statement
This vehicle uses license-exempt transmitters
/ receivers / systems that operate on a
radio frequency that complies with Part 15/
Part 18 of the Federal Communications
Commission (FCC) rules and with Innovation,
Science and Economic Development (ISED)
Canada's license-exempt RSS(s) / RSP-100 /
ICES-GEN.
Operation is subject to the following two
conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including interference that may
cause undesired operation of the device.
Changes or modifications to any of these
systems by other than an authorized service
facility could void authorization to use this
equipment.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying General
Motors.
If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer,
or General Motors.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153); go
to
https://www.safercar.gov;or write to: Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from
https://www.safercar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that the vehicle has a safety defect,
notify Transport Canada immediately,
and notify General Motors of Canada
Company. Call Transport Canada at
1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1

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268 Customer Information
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
In the U.S., call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:
General Motors of Canada Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 800-466-0811 or
800-508-0000.
In other Central America and Caribbean
Countries, call 52-555-901-2369.
Vehicle Data Recording and
Privacy
The vehicle has a number of computers that
record information about the vehicle’s
performance and how it is driven or used.
For example, the vehicle uses computer
modules to monitor and control engine and
transmission performance, to monitor the
conditions for airbag deployment and
deploy them in a crash, and, if equipped, to
provide antilock braking to help the driver
control the vehicle. These modules may
store data to help the dealer technician
service the vehicle or to help GM improve
safety or features. Some modules may also
store data about how the vehicle is
operated, such as rate of fuel consumption
or average speed. These modules may retain
personal preferences, such as radio presets,
seat positions, and temperature settings.
Cybersecurity
GM collects information about the use of
your vehicle including operational and safety
related information. We collect this
information to provide, evaluate, improve,
and troubleshoot our products and services
and to develop new products and services.The protection of vehicle electronics systems
and customer data from unauthorized
outside electronic access or control is
important to GM. GM maintains appropriate
security standards, practices, guidelines and
controls aimed at defending the vehicle and
the vehicle service ecosystem against
unauthorized electronic access, detecting
possible malicious activity in related
networks, and responding to suspected
cybersecurity incidents in a timely,
coordinated and effective manner. Security
incidents could impact your safety or
compromise your private data. To minimize
security risks, please do not connect your
vehicle electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such as
Bluetooth, WIFI or similar technology). In
the event you suspect any security incident
impacting your data or the safe operation of
your vehicle, please stop operating your
vehicle and contact your dealer.Event Data Recorders
This vehicle is equipped with an Event Data
Recorder (EDR). The main purpose of an EDR
is to record, in certain crash or near
crash-like situations, such as an air bag
deployment or hitting a road obstacle, data