lock CHEVROLET EXPRESS 2020 Get To Know Guide

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
306 Service and Maintenance
.Inspect brake system. See
Exterior Care 0294.
. Visually inspect steering,
suspension, and chassis
components for damage,
including cracks or tears in the
rubber boots, loose or missing
parts, or signs of wear at least
once a year. See Exterior Care
0 294.
. Inspect power steering for
proper attachment, connections,
binding, leaks, cracks,
chafing, etc.
. Visually inspect halfshafts and
drive shafts for excessive wear,
lubricant leaks, and/or damage
including: tube dents or cracks,
constant velocity joint or
universal joint looseness,
cracked or missing boots, loose
or missing boot clamps, center
bearing excessive looseness,
loose or missing fasteners, and
axle seal leaks.
. Check restraint system
components. See Safety System
Check 042. .
Visually inspect fuel system for
damage or leaks.
. Visually inspect exhaust system
and nearby heat shields for
loose or damaged parts.
. Lubricate body components. See
Exterior Care 0294.
. Check starter switch. See Starter
Switch Check 0242.
. Check automatic transmission
shift lock control function. See
Automatic Transmission Shift
Lock Control Function Check
0243.
. Check ignition transmission lock.
See Ignition Transmission Lock
Check 0243.
. Check parking brake and
automatic transmission park
mechanism. See Park Brake and
P (Park) Mechanism Check
0 243.
. Check accelerator pedal for
damage, high effort, or binding.
Replace if needed. .
Lubricate the steering linkage
(greasable joints). See Normal
and Severe Maintenance
Schedules. For severe
commercial use vehicles, see
Special Application Services
0310.
. Visually inspect the spare tire to
ensure that it is tightly stowed
under the vehicle. Push, pull,
and try to turn the tire. If the
spare tire moves, tighten as
necessary. See Tire Changing
0 278.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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314 Service and Maintenance
UsageFluid/Lubricant
Key Lock Cylinders, Hood Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).
Power Steering System GM Power Steering Fluid (GM Part No. 19329450, in Canada 19329451).
Rear Axle (Dual Rear Wheels) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88900401, in Canada 89021678).
Rear Axle (Single Rear Wheels) SAE 75W-85 Synthetic Axle Lubricant (GM Part No. 19300457, in Canada 19300458).
Weatherstrip Conditioning Weatherstrip lubricant (GM Part No. 3634770, in Canada 10953518) or equivalent.
Weatherstrip Squeaks Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).
Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.
Maintenance Replacement Parts
If the vehicle has the Duramax diesel engine, see the Duramax diesel supplement.
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 4.3L V6 Engine 84065602 A3228C

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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326 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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330 Customer Information
If the airbag has inflated, seeWhat
Will You See after an Airbag
Inflates? 049.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner
’s manuals are written
specifically for owners and are
intended to provide basic operational information about the
vehicle. The owner
’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 333
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.
Cybersecurity
GM collects information about the
use of your vehicle including
operational and safety related
information. We collect this
information to provide, evaluate,
improve, and troubleshoot our
products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic
access or control is important to
GM. GM maintains appropriate
security standards, practices,
guidelines and controls aimed at
defending the vehicle and the
vehicle service ecosystem against
unauthorized electronic access,
detecting possible malicious activity
in related networks, and responding
to suspected cybersecurity incidents
in a timely, coordinated and effective
manner. Security incidents could
impact your safety or compromise
your private data. To minimize
security risks, please do not connect
your vehicle electronic systems to
unauthorized devices or connect
your vehicle to any unknown oruntrusted networks (such as
Bluetooth, WIFI or similar
technology). In the event you
suspect any security incident
impacting your data or the safe
operation of your vehicle, please
stop operating your vehicle and
contact your dealer.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.
How various systems in your
vehicle were operating;

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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OnStar 337
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.
Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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OnStar 339
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location. .
In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0213. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as

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Connected Services 343
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.chevrolet.com. Message and
data rates may apply.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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344 Index
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 216
Accessory Power . . . . . . . . . . . . . . . 167
Add-On Electrical Equipment . . . 213
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 337
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 310
Air Cleaner/Filter, Engine . . . . . . . 229
Air Conditioning . . . . . . . . . . . 144, 146
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 149
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 54
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 49
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 48
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 49
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 48
Where Are the Airbags? . . . . . . . . 46
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 54
Light On-Off . . . . . . . . . . . . . . . . . . . . 91
On-Off Light . . . . . . . . . . . . . . . . . . . . 91 Airbags (cont'd)
On-Off Switch . . . . . . . . . . . . . . . . . . 50
Readiness Light . . . . . . . . . . . . . . . . 90
Servicing Airbag-Equipped
Vehicles . . . . . . . . . . . . . . . . . . . . . . . 53
System Check . . . . . . . . . . . . . . . . . . 43
Alarm
Vehicle Security . . . . . . . . . . . . . . . . 19
Alert Side Blind Zone (SBZA) . . . . . . 188
All-Season Tires . . . . . . . . . . . . . . . . 256
AM-FM Radio . . . . . . . . . . . . . . . . . . . 123
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . 126
Antilock Brake System (ABS) . . . 176 Warning Light . . . . . . . . . . . . . . . . . . . 95
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 294
Interior . . . . . . . . . . . . . . . . . . . . . . . . 299
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . . 85
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 325
Audio Theft-Deterrent Feature . . . . . . . .118
Audio Players CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . 14

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Index 345
Automatic (cont'd)Headlamp System . . . . . . . . . . . . .112
Transmission . . . . . . . . . . . . . . . . . 171
Transmission Fluid . . . . . . 225, 228
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 174
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 243
Auxiliary Devices . . . . . . . . . . . . . . . . . . . . . . . 131
Avoiding Untrusted Media Devices . . . . . . . . . . . . . . . . . . . . . . . 126
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . 241
B
Battery Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . .116
Load Management . . . . . . . . . . . . .115
Power Protection . . . . . . . . . . . . . .116
Battery - North America . . . . 240, 288
Blade Replacement, Wiper . . . . . 244
Bluetooth Overview . . . . . . . . . . . . . . . . . . . . . 136
Brake System Warning Light . . . . . . . . . . 94
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 238 Antilock . . . . . . . . . . . . . . . . . . . . . . . 176 Brakes (cont'd)
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 177
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Parking . . . . . . . . . . . . . . . . . . . . . . . 177
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 153
Break-In, New Vehicle . . . . . . . . . . 162
Bulb Replacement Center High-MountedStoplamp (CHMSL) . . . . . . . . . 247
Front Turn Signal, Sidemarker, and Parking
Lamps . . . . . . . . . . . . . . . . . . . . . . 245
Halogen Bulbs . . . . . . . . . . . . . . . . 245
Headlamp Aiming . . . . . . . . . . . . . 245
Headlamps . . . . . . . . . . . . . . . . . . . 245
License Plate Lamps . . . . . . . . . 247
Taillamps . . . . . . . . . . . . . . . . . . . . . 246
Buying New Tires . . . . . . . . . . . . . . . 271
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . 81
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 216
California Proposition
65 Warning . . . . . . . . . .215, 240, 288,
Back CoverCamera
Rear Vision (RVC) . . . . . . . . . . . . 184
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 318
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 170
Winter Driving . . . . . . . . . . . . . . . . 156
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . . . 77
Cargo Door Relocking . . . . . . . . . . . 14
Caution, Danger, and Warning . . . . 2
CD Player . . . . . . . . . . . . . . . . . . . . . . 126
Center High-Mounted
Stoplamp (CHMSL) . . . . . . . . . . . 247
Chains, Tire . . . . . . . . . . . . . . . . . . . . 275
Charging System Light . . . . . . . . . . 92
Check
Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . 93
Ignition Transmission Lock . . . 243
Child Restraints Infants and Young Children . . . . . 57
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 62
Older Children . . . . . . . . . . . . . . . . . . 55
Securing . . . . . . . . . . . . . . . . . . . . 70, 72
Systems . . . . . . . . . . . . . . . . . . . . . . . . 59