ad blue CHEVROLET EXPRESS 2020 Get To Know Guide

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Keys, Doors, and Windows 23
Troubleshooting
If the vehicle is in R (Reverse) and
a blue screen is displayed in the
mirror and then the display shuts
off, see your dealer for service.
SeeRear Vision Camera (RVC)
0 184.Windows
{Warning
Never leave a child, a helpless
adult, or a pet alone in a vehicle,
especially with the windows
closed in warm or hot weather.
They can be overcome by the
extreme heat and suffer
permanent injuries or even death
from heat stroke.
Manual Windows
Operate the manual windows by
turning the hand crank on each door
to raise or lower the side door
windows.
Power Windows
{Warning
Children could be seriously
injured or killed if caught in the
path of a closing window. Never
leave keys in a vehicle with
children. See Keys07.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
80 Instruments and Controls
Navigating Folders on an iPod or
USB Device1. Press and hold
worc/x
while listening to a song until
the contents of the current
folder appear on the
infotainment display.
2. Press and hold
c/xto go
back to the previous folder list.
3. Press and release
worc/
xto scroll up or down the list.
. To select a folder, press
and hold
w, or press¨
when the folder is
highlighted.
. To go back further in the
folder list, press and hold
c/x.
b/g:Press to silence the vehicle
speakers only. Press again to turn
the sound on.
For vehicles with Bluetooth or
OnStar systems, press and hold for
longer than two seconds to interact with those systems. See
Bluetooth
0 136 and
OnStar Overview 0335, if equipped.
SRCE : Press to switch between
the radio and CD, and for equipped
vehicles, the front auxiliary.
¨: Press to go to the next radio
station while in AM, FM,
or SiriusXM, if equipped.
If equipped with a CD player or
USB port:
Press
¨to go to the next track or
chapter while sourced to the CD.
Press
¨to select a track or a folder
when navigating folders on an iPod
or USB device.
While listening to a CD, press and
hold
¨to quickly move forward
through the tracks. Release to stop
on the desired track.
+
e: Press to increase volume.
−
e: Press to decrease volume.
Horn
Press the horn symbol on the
steering wheel to sound the horn.
Windshield Wiper/Washer
The lever is on the left side of the
steering column.
Turn the band with
Non it to select
the wiper speed.
8: Use for a single wipe. Hold the
band on
z, then release. For
several wipes, hold the band on
z
longer.
6: Use to adjust the delay time
between wipes. Turn the band up
for more frequent wipes or down for
less frequent wipes.
d: Fast wipes.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Infotainment System 117
Infotainment
System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . 117
Theft-Deterrent Feature . . . . . . . 118
Overview (AM-FM Radio) . . . . . 118
Overview (Radio withCD/MP3) . . . . . . . . . . . . . . . . . . . . 120
Operation . . . . . . . . . . . . . . . . . . . . . 121
Radio
AM-FM Radio . . . . . . . . . . . . . . . . 123
Satellite Radio . . . . . . . . . . . . . . . . 124
Radio Reception . . . . . . . . . . . . . . 125
Multi-Band Antenna . . . . . . . . . . 126
Audio Players
Avoiding Untrusted Media Devices . . . . . . . . . . . . . . . . . . . . . 126
CD Player . . . . . . . . . . . . . . . . . . . . 126
Auxiliary Devices . . . . . . . . . . . . . 131
OnStar System
OnStar System . . . . . . . . . . . . . . . 136
Phone
Bluetooth . . . . . . . . . . . . . . . . . . . . . 136
Introduction
Infotainment
Base radio information is included in
this manual. See the infotainment
manual for information on other
available infotainment systems.
Read the following pages to
become familiar with the features.
{Warning
Taking your eyes off the road for
too long or too often while using
any infotainment feature can
cause a crash. You or others
could be injured or killed. Do not
give extended attention to
infotainment tasks while driving.
Limit your glances at the vehicle
displays and focus your attention
on driving. Use voice commands
whenever possible.
The infotainment system has built-in
features intended to help avoid
distraction by disabling some functions when driving. These
functions may gray out when they
are unavailable. Many infotainment
features are also available through
the instrument cluster and steering
wheel controls.
Before driving:
.
Become familiar with the
operation, center stack controls,
and infotainment display
controls.
. Set up the audio by presetting
favorite stations, setting the
tone, and adjusting the
speakers.
. Set up phone numbers in
advance so they can be called
easily by pressing a single
control or by using a single voice
command if equipped with
Bluetooth phone capability.
See Defensive Driving 0152.
To play the infotainment system with
the ignition off, see Retained
Accessory Power (RAP) 0167.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
136 Infotainment System
OnStar System
OnStar with 4G LTE
If equipped with OnStar 4G LTE, up
to seven devices, such as
smartphones, tablets, and laptops,
can be connected to high-speed
Internet through the vehicle’s built-in
Wi-Fi hotspot.Call 1-888-4-ONSTAR
(1-888-466-7827) to connect to an
OnStar Advisor for assistance. See
www.onstar.com for a detailed
instruction guide, vehicle availability,
details, and system limitations.
Services and apps vary by make,
model, year, carrier, availability, and
conditions. 4G LTE service is
available in select markets. 4G LTE
performance is based on industry
averages and vehicle systems
design. Some services require a
data plan.
Phone
Bluetooth
For vehicles equipped with
Bluetooth capability, the system can
interact with many cell phones,
allowing:
.
Placement and receipt of calls in
a hands-free mode.
. Sharing of the cell phone’s
address book or contact list with
the vehicle.
To minimize driver distraction,
before driving, and with the vehicle
parked:
. Become familiar with the
features of the cell phone.
Organize the phone book and
contact lists clearly and delete
duplicate or rarely used entries.
If possible, program speed dial
or other shortcuts.
. Review the controls and
operation of the infotainment
system.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Infotainment System 137
.Pair cell phone(s) to the vehicle.
The system may not work with
all cell phones. See “Pairing”in
this section for more information.
. If the cell phone has voice
dialing capability, learn to use
that feature to access the
address book or contact list. See
“Voice Pass-Thru” in this section
for more information.
. See “Storing and Deleting Phone
Numbers” in this section for
more information.
{Warning
When using a cell phone, it can
be distracting to look too long or
too often at the screen of the
phone or the infotainment system.
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
A Bluetooth system can use a
Bluetooth-capable cell phone with a
Hands-Free Profile to make and receive phone calls. The system
can be used while the ignition is on
or in ACC/ACCESSORY. The range
of the Bluetooth system can be up
to 9.1 m (30 ft). Not all phones
support all functions, and not all
phones work with the in-vehicle
Bluetooth system. See
www.gm.com/bluetooth for more
information on compatible phones in
U.S. and Canada only.
Voice Recognition
The Bluetooth system uses voice
recognition to interpret voice
commands to dial phone numbers
and name tags.
For additional information, say
“Help”
while you are in a voice
recognition menu.
Noise : Keep interior noise levels to
a minimum. The system may not
recognize voice commands if there
is too much background noise.
When to Speak : A short tone
sounds after the system responds
indicating when it is waiting for a
voice command. Wait until the tone
and then speak. How to Speak :
Speak clearly in a
calm and natural voice.
Audio System
When using the in-vehicle Bluetooth
system, sound comes through the
vehicle's front audio system
speakers and overrides the audio
system. Use the audio system
volume knob, during a call, to
change the volume level. The
adjusted volume level remains in
memory for later calls. To prevent
missed calls, a minimum volume
level is used if the volume is turned
down too low.
Bluetooth Controls
Use the buttons on the steering
wheel to operate the in-vehicle
Bluetooth system. See Steering
Wheel Controls 079.
b/g:Press to answer incoming
calls, confirm system information,
and start speech recognition.
c/x: Press to end a call, reject
a call, or cancel an operation.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
138 Infotainment System
Pairing
A Bluetooth-enabled cell phone
must be paired to the Bluetooth
system and then connected to the
vehicle before it can be used. See
the cell phone manufacturer's user
guide for Bluetooth functions before
pairing the cell phone.
Pairing Information
.A Bluetooth phone with MP3
capability cannot be paired to
the vehicle as a phone and an
MP3 player at the same time.
. Up to five cell phones can be
paired to the Bluetooth system.
. The pairing process is disabled
when the vehicle is moving.
. Pairing only needs to be
completed once, unless the
pairing information on the cell
phone changes or the cell phone
is deleted from the system.
. Only one paired cell phone can
be connected to the Bluetooth
system at a time. .
If multiple paired cell phones are
within range of the system, the
system connects to the first
available paired cell phone in the
order that they were first paired
to the system. To connect to a
different paired phone, see
“Connecting to a Different
Phone” later in this section.
Pairing a Phone
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.” This command
can be skipped.
3. Say “Pair.”The system
responds with instructions and
a four-digit Personal
Identification Number (PIN).
The PIN is used in Step 5.
4. Start the pairing process on the cell phone that you want to
pair. For help with this process,
see the cell phone
manufacturer's user guide.
5. Locate the device named “Your
Vehicle” in the list on the cell
phone. Follow the instructions on the cell phone to enter the
PIN provided in Step 3. After
the PIN is successfully entered,
the system prompts you to
provide a name for the paired
cell phone. This name will be
used to indicate which phones
are paired and connected to
the vehicle. The system
responds with
“
has been successfully paired”
after the pairing process is
complete.
6. Repeat Steps 1–5 to pair additional phones.
Listing All Paired and Connected
Phones
The system can list all cell phones
paired to it. If a paired cell phone is
also connected to the vehicle, the
system responds with “is connected”
after that phone name.
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.”
3. Say “List.”

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Infotainment System 139
Deleting a Paired Phone
If the phone name you want to
delete is unknown, see“Listing All
Paired and Connected Phones.”
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.”
3. Say “Delete.” The system asks
which phone to delete.
4. Say the name of the phone you want to delete.
Connecting to a Different Phone
To connect to a different cell phone,
the Bluetooth system looks for the
next available cell phone in the
order in which all the available cell
phones were paired. Depending on
which cell phone you want to
connect to, you may have to use
this command several times.
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.” 3. Say
“Change phone.”
. If another cell phone is
found, the response will be
“ is now
connected.”
. If another cell phone is not
found, the original phone
remains connected.
Storing and Deleting Phone
Numbers
The system can store up to 30
phone numbers as name tags in the
Hands-Free Directory for Bluetooth.
The following commands are used
to delete and store phone numbers.
Store : This command will store a
phone number, or a group of
numbers as a name tag.
Digit Store : This command allows
a phone number to be stored as a
name tag by entering the digits one
at a time.
Delete : This command is used to
delete individual name tags. Delete All Name Tags :
This
command deletes all stored name
tags in the Hands-Free Calling
Directory.
Using the “Store”Command
1. Press and hold
b/gfor
two seconds.
2. Say “Store.”
3. Say the phone number or group of numbers you want to
store all at once with no
pauses, then follow the
directions given by the system
to save a name tag for this
number.
Using the “Digit Store” Command
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the last
number.
To hear all of the numbers
recognized by the system, say
“Verify” at any time.
1. Press and hold
b/gfor
two seconds.
2. Say “Digit Store.”

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
142 Infotainment System
Muting a Call
During a call, all sounds from inside
the vehicle can be muted so that the
person on the other end of the call
cannot hear them.
.To mute a call, press
b/g, and
then say “Mute call.”
. To cancel mute, press
b/g,
and then say “Un-mute call.”
Transferring a Call
Audio can be transferred between
the Bluetooth system and the cell
phone.
The cell phone must be paired and
connected with the Bluetooth
system before a call can be
transferred. The connection process
can take up to two minutes after the
ignition is turned to on.
Transferring Audio from the
Bluetooth System to a Cell Phone
During a call with the audio in the
vehicle:
1. Press
b/g.
2. Say “Transfer Call.” Transferring Audio to the
Bluetooth System from a Cell
Phone
During a call with the audio on the
cell phone, press
b/g. The audio
transfers to the vehicle. If the audio
does not transfer to the vehicle, use
the audio transfer feature on the cell
phone. See your cell phone
manufacturer's user guide for more
information.
Voice Pass-Thru
Voice pass-thru allows access to the
voice recognition commands on the
cell phone. See your cell phone
manufacturer's user guide to see if
the cell phone supports this feature.
To access contacts stored in the cell
phone:
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.” This command
can be skipped.
3. Say “Voice.”The system
responds “OK, accessing
.” The cell phone's normal prompt
messages will go through their cycle
according to the phone's operating
instructions.
Dual Tone Multi-Frequency
(DTMF) Tones
The Bluetooth system can send
numbers and the numbers stored as
name tags during a call. You can
use this feature when calling a
menu-driven phone system.
Account numbers can also be
stored for use.
Sending a Number or Name Tag
During a Call
1. Press
b/g. The system
responds “Ready,”followed by
a tone.
2. Say “Dial.”
3. Say the number or name tag to send.
Clearing the System
Unless information is deleted out of
the in-vehicle Bluetooth system, it
will be retained indefinitely. This
includes all saved name tags in the

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Infotainment System 143
phone book and phone pairing
information. For information on how
to delete this information, see the
previous section“Deleting a Paired
Phone” and the previous sections
on deleting name tags.
Other Information
The Bluetooth word mark and logos
are owned by the Bluetooth SIG,
Inc. and any use of such marks by
General Motors is under license.
Other trademarks and trade names
are those of their respective owners.
See Radio Frequency Statement
0 331.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Driving and Operating 185
1. View displayed by thecamera
1. View displayed by thecamera
2. Corners of the rear bumper
Displayed images may be further or
closer than they appear. The area
displayed is limited and objects that
are close to either corner of the
bumper or under the bumper do not
display.
When the System Does Not
Seem To Work Properly
The RVC system might not work
properly or display a clear image if:
. It is dark. .
The sun or the beam of
headlamps is shining directly
into the camera lens.
. Ice, snow, mud, or anything else
builds up on the camera lens.
Clean the lens, rinse it with
water, and wipe it with a soft
cloth.
. The back of the vehicle is in an
accident. The position and
mounting angle of the camera
can change or the camera can
be affected. Be sure to have the
camera and its position and
mounting angle checked at your
dealer.
Troubleshooting
If the vehicle is in R (Reverse) and
a blue screen is displayed in the
mirror and then the display shuts
off, see your dealer for service.
Park Assist
If equipped, the Rear Park Assist
(RPA) system uses sensors on the
rear bumper to assist with parking
and avoiding objects while in
R (Reverse).
{Warning
The Park Assist system does not
detect children, pedestrians,
bicyclists, animals, or objects
below the bumper or that are too
close or too far from the vehicle.
It is not available at speeds
greater than 8 km/h (5 mph). To
prevent injury, death, or vehicle
damage, even with Park Assist,
always check the area around the
vehicle and check all mirrors
before backing.
How the System Works
RPA comes on automatically when
the shift lever is moved into
R (Reverse). A single beep sounds
to indicate the system is working.
RPA operates only at speeds less
than 8 km/h (5 mph).
An obstacle detection is indicated
by beeps. The time between beeps
gets shorter as the vehicle