CHEVROLET EXPRESS 2021 Owners Manual

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15555951) - 2022 - CRC - 1/27/22
100 Infotainment System
.Turn thefknob.
.Press¨SEEK, or©SEEK.
EQ : Press this button to choose bass and
treble equalization settings designed for
different types of music. Selecting MANUAL,
or changing bass or treble, returns the EQ to
the manual bass and treble settings.
Unique EQ settings can be saved for each
source.
Adjusting the Speakers (Balance/Fade)
BAL/FADE : To adjust the balance or fade:
1. Press the
fknob until the speaker
control tabs display.
2. Highlight the desired speaker control tab by doing one of the following:
.Press thefknob.
.Press the softkey under the
desired tab.
3. Adjust the setting by doing one of the following:
.Turn thefknob clockwise or
counterclockwise.
.Press¨SEEK or©SEEK.
.Press\FWD orsREV. To quickly adjust all speaker and tone
controls to the middle position, press the
f
knob for more than two seconds.
If the Rear Seat Audio (RSA) is turned on,
the radio disables FADE and mutes the rear
speakers.
Radio Messages
Calibration Error :
The audio system has
been calibrated for the vehicle from the
factory. If Calibration Error displays, it
means that the radio has not been
configured properly for the vehicle and it
must be returned to your dealer for service.
VIN or NO VIN : One of these messages will
display when the TheftLock system has
locked up the radio. Take the vehicle to your
dealer for service.
If any error occurs repeatedly or if an error
cannot be corrected, contact your dealer.
Radio
AM-FM Radio
Radio Data System (RDS)
The radio may have an RDS. The RDS feature
is available for use only on FM stations that
broadcast RDS information. This system
relies upon receiving specific information
from these stations and only works when
the information is available. While the radio
is tuned to an FM-RDS station, the station
name or call letters display. In rare cases, a
radio station could broadcast incorrect
information that causes the radio features
to work improperly. If this happens, contact
the radio station.
Finding a Station
SRCE : Press to switch between FM1, FM2,
AM, and SXM if equipped. The selection
displays.
f: Turn clockwise or counterclockwise to
increase or decrease the station frequency.
©SEEK or¨SEEK : Press©SEEK to go to
the previous or
¨SEEK to go to the next
station and stay there.

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Infotainment System 101
To scan stations, press and hold either
button for two seconds until a beep sounds.
The radio goes to a station, plays for a few
seconds, then goes to the next station. For
AM-FM Radio, the station frequency flashes
while the radio is in the scan mode. Press
either button again to stop scanning.
The radio seeks and scans stations only with
a strong signal that are in the
selected band.
Scan presets within the current selected
band by pressing and holding either SEEK
button for four seconds until a double beep
sounds. The radio goes to a stored preset,
plays for a few seconds if a strong signal is
present, then goes to the next stored preset.
The station frequency flashes while the
radio is in the scan mode.
Storing a Radio Station as a Favorite
You are encouraged to set up radio station
favorites while the vehicle is parked. Tune to
favorite stations using the presets, favorites
button, and steering wheel controls,
if equipped. SeeDefensive Driving 0121.
FAV : If equipped with a FAV button, a
maximum of 36 stations can be programmed
as favorites by using the six softkeys below
the radio station frequency tabs and by using the radio favorites page button (FAV
button). Press FAV to go through up to
six pages of favorites, each having
six favorite stations available per page. Each
page of favorites can contain any
combination of AM and FM stations.
The balance/fade and tone settings that
were previously adjusted are stored with the
favorite stations.
To store a station as a favorite:
1. Tune to the desired radio station.
2. Press FAV to display the page where the station is to be stored.
3. Press and hold one of the six softkeys until a beep sounds. When that softkey
is pressed and released, the station that
was set returns.
4. Repeat the steps for each softkey radio station to be stored as a favorite.
The number of favorites pages can be set up
using the MENU button. To set up the
number of favorites pages: 1. Press MENU to display the radio setup menu.
2. Press the softkey below the FAV 1-6 tab. 3. Select the desired number of favorites
pages by pressing the softkey below the
displayed page numbers.
4. Press FAV, or let the menu time out, to return to the original main radio screen
showing the radio station frequency tabs
and to begin the process of
programming favorites for the chosen
number of numbered pages.
Satellite Radio
SiriusXM, if equipped, is a satellite radio
service based in the United States and
Canada only.
Finding a Category (CAT) Station
CAT : The CAT button is used to find SXM
channels (if equipped) while the radio is in
the SXM mode.
Finding a Channel
BAND or SRCE : Press to switch between
FM1, FM2, AM, and SXM if equipped. The
selection displays.
f: Turn clockwise or counterclockwise to
increase or decrease the station frequency.

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102 Infotainment System
©SEEK or¨SEEK :Press©SEEK to go to
the previous or
¨SEEK to go to the next
station and stay there.
To scan stations, press and hold either
button for two seconds until a beep sounds.
The radio goes to a station, plays for a few
seconds, then goes to the next station. The
station frequency flashes while the radio is
in the scan mode. Press either button again
to stop scanning.
The radio seeks and scans stations only with
a strong signal that are in the
selected band.
To scan presets within the current selected
band, press and hold either SEEK button for
four seconds until a double beep sounds. The
radio goes to a stored preset, plays for a
few seconds if a strong signal is present,
then goes to the next stored preset. The
station frequency flashes while the radio is
in the scan mode.
Storing a Radio Station as a Favorite
You are encouraged to set up radio station
favorites while the vehicle is parked. Tune to
favorite stations using the presets, favorites
button, and steering wheel controls,
if equipped. See Defensive Driving 0121. FAV :
If equipped with a FAV button, a
maximum of 36 stations can be programmed
as favorites using the six softkeys below the
radio station frequency tabs and by using
the radio favorites page button (FAV
button). Press FAV to go through up to
six pages of favorites, each having
six favorite stations available per page. Each
page of favorites can contain any
combination of AM, FM, or SXM stations.
The balance/fade and tone settings that
were previously adjusted are stored with the
favorite stations.
To store a station as a favorite:
1. Tune to the desired radio station.
2. Press FAV to display the page where the station is to be stored.
3. Press and hold one of the six softkeys until a beep sounds. When that softkey
is pressed and released, the station that
was set returns.
4. Repeat the steps for each softkey radio station to be stored as a favorite.
The number of favorites pages can be set up
using the MENU button. To set up the
number of favorites pages: 1. Press MENU to display the radio setup menu. 2. Press the softkey below the FAV 1-6 tab.
3. Select the desired number of favorites
pages by pressing the softkey below the
displayed page numbers.
4. Press FAV, or let the menu time out, to return to the original main radio screen
showing the radio station frequency tabs
and to begin the process of
programming favorites for the chosen
number of numbered pages.
Radio Reception
Unplug electronic devices from the accessory
power outlets if there is interference or
static in the radio.
FM
FM signals only reach about 16 to 65 km (10
to 40 mi). Although the radio has a built-in
electronic circuit that automatically works to
reduce interference, some static can occur,
especially around tall buildings or hills,
causing the sound to fade in and out.
AM
The range for most AM stations is greater
than for FM, especially at night. The longer
range can cause station frequencies to
interfere with each other. Static can also

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Infotainment System 103
occur when things like storms and power
lines interfere with radio reception. When
this happens, try reducing the treble on the
radio.
SiriusXM Satellite Radio Service
If equipped, SiriusXM Satellite Radio Service
provides digital radio reception. Tall
buildings or hills can interfere with satellite
radio signals, causing the sound to fade in
and out. In addition, traveling or standing
under heavy foliage, bridges, garages,
or tunnels may cause loss of the SiriusXM
signal for a period of time. Some cellular
services may interfere with SXM reception
causing loss of signal.
Mobile Device Usage
Mobile device usage, such as making or
receiving calls, charging, or just having the
mobile device on may cause static
interference in the radio. Unplug the mobile
device or turn it off if this happens.
Fixed Mast Antenna
The fixed mast antenna will go through
most car washes as long as it is securely
attached. If the antenna becomes slightly
bent, straighten it out by hand. If it is badly
bent, replace it.Occasionally check that the antenna is tight
at the base. If tightening is required, protect
the paint from damage.
Multi-Band Antenna
The roof antenna may be used for radio,
navigation, and OnStar, depending on the
equipped options. Keep clear of obstructions
for clear reception. If the vehicle has a
sunroof, and it is open, reception can also
be affected.
Audio Players
Avoiding Untrusted Media Devices
When using media devices such as CDs,
DVDs, Blu-ray Discs, SD cards, USB devices,
and mobile devices, consider the source.
Untrusted media devices could contain files
that affect system operation or performance.
Avoid use if the content or origin cannot be
trusted.
Auxiliary Devices
Using the Auxiliary Input Jack
Radios with an auxiliary input jack on the
lower right side can connect to an external
audio device such as an iPod, MP3 player,
or CD player for use as another source for
audio listening. This input jack is not an
audio output; do not plug headphones into
the front auxiliary input jack.
Drivers are encouraged to set up any
auxiliary device while the vehicle is in
P (Park). See
Defensive Driving 0121 for
more information on driver distraction.
To use a portable audio player, connect a
3.5 mm (1/8 in) cable to the radio's front
auxiliary input jack. When a device is
connected, press the radio CD/AUX button
to begin playing audio from the device over
the vehicle speakers.
For optimal sound quality, increase the
portable audio device's volume to the
loudest level.
It is always best to power the portable
audio device through its own battery while
playing.
O: Turn clockwise or counterclockwise to
increase or decrease the volume of the
portable player. Additional volume
adjustments might have to be made from
the portable device if the volume is not loud
or soft enough.

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104 Infotainment System
BAND :If equipped, press to listen to the
radio when a portable audio device is
playing. The portable audio device continues
playing.
CD/AUX : If equipped, press to play a CD
when a portable audio device is playing.
Press again and the system begins playing
audio from the connected portable audio
player. If a portable audio player is not
connected, “No Input Device Found” displays.
SRCE : If equipped, press to listen to the
radio when a portable audio device is
playing. The portable audio device continues
playing.
Press to play a CD when a portable audio
device is playing. Press again and the
system begins playing audio from the
connected portable audio player. If a
portable audio player is not connected, “No
Input Device Found” displays.
Using the USB Port
Radios with a USB port can control a USB
storage device or an iPod using the radio
buttons and knobs. USB Support
Caution
To avoid vehicle damage, unplug all
accessories and disconnect all accessory
cables from the vehicle when not in use.
Accessory cables left plugged into the
vehicle, unconnected to a device, could be
damaged or cause an electrical short if
the unconnected end comes in contact
with liquids or another power source such
as the accessory power outlet.
If equipped, the USB port is on the
instrument panel and uses the USB 2.0
standard. USB-Supported Devices
.USB flash drive
.Portable USB hard drive
.Fifth generation or later iPod
.iPod nano
.iPod touch
.iPod classic
Not all iPods and USB drives are compatible
with the USB port.
Make sure the iPod has the latest firmware
from Apple for proper operation. iPod
firmware can be updated using the latest
iTunes application. See www.apple.com/
itunes.
For help with identifying the iPod, go to
www.apple.com/support.
Radios that have a USB port can
play .mp3 and .wma files that are stored on
a USB storage device as well as AAC files
that are stored on an iPod.
USB-Supported File and Folder Structure
The radio supports:
.Up to 700 folders.
.Up to eight folders in depth.
.Up to 65,535 files.
.Folder and file names up to 64 bytes.

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Infotainment System 105
.Files with an .mp3 or .wma file extension.
.AAC files stored on an iPod.
.FAT16.
.FAT32.
Connecting a USB Storage Device or iPod
The USB port can be used to control an iPod
or a USB storage device.
To connect a USB storage device, connect
the device to the USB port on the
instrument panel.
To connect an iPod, connect one end of the
USB cable that came with the iPod to the
iPod’s dock connector and connect the other
end to the USB port on the instrument
panel. If the vehicle is on and the USB
connection works,“OK to disconnect” and a
GM logo may appear on the iPod, and iPod
appears on the infotainment display. The
iPod music appears on the infotainment
display and begins playing.
The iPod charges while it is connected to
the vehicle if the ignition is on or in ACC/
ACCESSORY. When the vehicle is turned off,
the iPod automatically powers off and will
not charge or draw power from the vehicle's
battery. If you have an older iPod model that is not
supported, it can still be used by connecting
it to the auxiliary input jack using a
standard 3.5 mm (1/8 in) stereo cable. See
“Using the Auxiliary Input Jack”
previously in
this section.Using the Radio to Control a USB
Storage Device or iPod
The radio can control a USB storage device
or an iPod using the radio buttons and
knobs, and can display song information on
the infotainment display.
f: Turn to select files.
©SEEK : Press to go to the start of the
track, if more than 10 seconds have played.
Press and hold or press multiple times to
continue moving backward through tracks.
¨SEEK : Press to go to the next track. Press
and hold or press multiple times to continue
moving forward through tracks.
sREV : Press and hold to reverse playback
quickly. Sound is heard at a reduced volume.
Release
sREV to resume playing. The
elapsed time of the file displays.
\FWD : Press and hold to advance
playback quickly. Sound is heard at a
reduced volume. Release
\FWD to resume
playing. The elapsed time of the file
displays.
4: Press to display additional information
about the selected track.
Using Softkeys to Control a USB Storage
Device or iPod
The five softkeys below the infotainment
display are used to control the functions
listed below.
To use the softkeys:
1. Press the first or fifth softkey below the infotainment display to display the
functions listed below, or press the
softkey below the function if it is
currently displayed.
2. Press the softkey below the tab with the function on it to use that function.
j:Press the softkey belowjto pause the
track. The tab appears raised when pause is
being used. Press the softkey below
jagain
to resume playback.

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106 Infotainment System
Back :Press the softkey below the Back tab
to go back to the main display screen on an
iPod, or the root directory on a USB storage
device.
c: Press the softkey belowcto view
the contents of the current folder on the
USB drive. To browse and select files:
1. Press the softkey below
c.
2. Turn
fto scroll through the list of
folders.
3. Press
fto select the desired folder.
If there is more then one folder, repeat
Steps 1 and 2 until the desired folder is
reached.
4. Turn
fto scroll through the files in the
selected folder.
5. Press
fto select the desired file to be
played.
To skip through large lists, the five softkeys
can be used to navigate in the following
order:
.First softkey, first item in the list.
.Second softkey, 1% through the list each
time the softkey is pressed.
.Third softkey, 5% through the list each
time the softkey is pressed.
.Fourth softkey, 10% through the list each
time the softkey is pressed.
.Fifth softkey, end of the list.
h: Press the softkey belowhto
view and select a file on an iPod, using the
iPod's menu system. Files are sorted by:
.Playlists
.Artists
.Albums
.Genres
.Songs
.Composers
To select files:
1. Press the softkey below
h.
2. Turn
fto scroll through the list of
menus.
3. Press
fto select the desired menu.
4. Turn
fto scroll through the folders or
files in the selected menu.
5. Press
fto select the desired file to be
played.
To skip through large lists, the five softkeys
can be used to navigate in the following
order:
.First softkey, first item in the list.
.Second softkey, 1% through the list each
time the softkey is pressed.
.Third softkey, 5% through the list each
time the softkey is pressed.
.Fourth softkey, 10% through the list each
time the softkey is pressed.
.Fifth softkey, end of the list.
Repeat Functionality
To use Repeat:
Press the softkey below
"or'to
select between Repeat All and Repeat Track.
": Press the softkey below"to repeat
all tracks. The tab appears lowered when
Repeat All is being used. This is the default
mode when a USB storage device or iPod is
first connected.
': Press the softkey below'to
repeat one track. The tab appears raised
when Repeat Track is being used.
Shuffle Functionality
To use Shuffle:
Press the softkey below
>,2,C,
or
=to select between Shuffle Off,
Shuffle All Songs/Shuffle Songs, Shuffle
Album, or Shuffle Folder.

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Infotainment System 107
>:Press the softkey below2to turn
shuffle off. This is the default mode when a
USB storage device or iPod is first
connected.
2: Press the softkey below=orCto shuffle all songs on the USB
storage device or iPod.
C: Press the softkey below>to
shuffle all songs in the current album on
an iPod.
=: Press the softkey below>to
shuffle all songs in the current folder on a
USB storage device.
Phone
Bluetooth
For vehicles equipped with Bluetooth
capability, the system can interact with
many cell phones, allowing:
.Placement and receipt of calls in a
hands-free mode.
.Sharing of the cell phone’s address book
or contact list with the vehicle.
To minimize driver distraction, before
driving, and with the vehicle parked:
.Become familiar with the features of the
cell phone. Organize the phone book and
contact lists clearly and delete duplicate
or rarely used entries. If possible,
program speed dial or other shortcuts.
.Review the controls and operation of the
infotainment system.
.Pair cell phone(s) to the vehicle. The
system may not work with all cell
phones. See “Pairing”in this section for
more information.
.If the cell phone has voice dialing
capability, learn to use that feature to
access the address book or contact list.
See “Voice Pass-Thru” in this section for
more information.
.See “Storing and Deleting Phone
Numbers” in this section for more
information.
{Warning
When using a cell phone, it can be
distracting to look too long or too often
at the screen of the phone or the
infotainment system. Taking your eyes
off the road too long or too often could
cause a crash resulting in injury or death.
Focus your attention on driving. A Bluetooth system can use a
Bluetooth-capable cell phone with a
Hands-Free Profile to make and receive
phone calls. The system can be used while
the ignition is on or in ACC/ACCESSORY. The
range of the Bluetooth system can be up to
9.1 m (30 ft). Not all phones support all
functions, and not all phones work with the
in-vehicle Bluetooth system. See
www.gm.com/bluetooth for more
information on compatible phones in U.S.
and Canada only.
Voice Recognition
The Bluetooth system uses voice recognition
to interpret voice commands to dial phone
numbers and name tags.
For additional information, say
“Help”while
you are in a voice recognition menu.
Noise : Keep interior noise levels to a
minimum. The system may not recognize
voice commands if there is too much
background noise.
When to Speak : A short tone sounds after
the system responds indicating when it is
waiting for a voice command. Wait until the
tone and then speak.

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108 Infotainment System
How to Speak :Speak clearly in a calm and
natural voice.
Audio System
When using the in-vehicle Bluetooth system,
sound comes through the vehicle's front
audio system speakers and overrides the
audio system. Use the audio system volume
knob, during a call, to change the volume
level. The adjusted volume level remains in
memory for later calls. To prevent missed
calls, a minimum volume level is used if the
volume is turned down too low.
Bluetooth Controls
Use the buttons on the steering wheel to
operate the in-vehicle Bluetooth system. See
Steering Wheel Controls 067.
b/g:Press to answer incoming calls,
confirm system information, and start
speech recognition.
c/x: Press to end a call, reject a call,
or cancel an operation.
Pairing
A Bluetooth-enabled cell phone must be
paired to the Bluetooth system and then
connected to the vehicle before it can be used. See the cell phone manufacturer's user
guide for Bluetooth functions before pairing
the cell phone.
Pairing Information
.A Bluetooth phone with MP3 capability
cannot be paired to the vehicle as a
phone and an MP3 player at the
same time.
.Up to five cell phones can be paired to
the Bluetooth system.
.The pairing process is disabled when the
vehicle is moving.
.Pairing only needs to be completed once,
unless the pairing information on the cell
phone changes or the cell phone is
deleted from the system.
.Only one paired cell phone can be
connected to the Bluetooth system at
a time.
.If multiple paired cell phones are within
range of the system, the system connects
to the first available paired cell phone in
the order that they were first paired to
the system. To connect to a different
paired phone, see
“Connecting to a
Different Phone” later in this section.
Pairing a Phone
1. Press and hold
b/gfor two seconds. 2. Say
“Bluetooth.” This command can be
skipped.
3. Say “Pair.”The system responds with
instructions and a four-digit Personal
Identification Number (PIN). The PIN is
used in Step 5.
4. Start the pairing process on the cell phone that you want to pair. For help
with this process, see the cell phone
manufacturer's user guide.
5. Locate the device named “Your Vehicle”
in the list on the cell phone. Follow the
instructions on the cell phone to enter
the PIN provided in Step 3. After the PIN
is successfully entered, the system
prompts you to provide a name for the
paired cell phone. This name will be used
to indicate which phones are paired and
connected to the vehicle. The system
responds with “ has been
successfully paired” after the pairing
process is complete.
6. Repeat Steps 1–5 to pair additional phones.

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Listing All Paired and Connected Phones
The system can list all cell phones paired to
it. If a paired cell phone is also connected to
the vehicle, the system responds with“is
connected” after that phone name.
1. Press and hold
b/gfor two seconds.
2. Say “Bluetooth.”
3. Say “List.”
Deleting a Paired Phone
If the phone name you want to delete is
unknown, see “Listing All Paired and
Connected Phones.”
1. Press and hold
b/gfor two seconds.
2. Say “Bluetooth.”
3. Say “Delete.” The system asks which
phone to delete.
4. Say the name of the phone you want to delete.
Connecting to a Different Phone
To connect to a different cell phone, the
Bluetooth system looks for the next
available cell phone in the order in which all
the available cell phones were paired.
Depending on which cell phone you want to
connect to, you may have to use this
command several times. 1. Press and hold
b/gfor two seconds.
2. Say “Bluetooth.”
3. Say “Change phone.”
.If another cell phone is found, the
response will be “ is
now connected.”
.If another cell phone is not found,
the original phone remains
connected.
Storing and Deleting Phone Numbers
The system can store up to 30 phone
numbers as name tags in the Hands-Free
Directory for Bluetooth.
The following commands are used to delete
and store phone numbers.
Store : This command will store a phone
number, or a group of numbers as a
name tag.
Digit Store : This command allows a phone
number to be stored as a name tag by
entering the digits one at a time.
Delete : This command is used to delete
individual name tags.
Delete All Name Tags : This command
deletes all stored name tags in the
Hands-Free Calling Directory. Using the
“Store”Command
1. Press and hold
b/gfor two seconds.
2. Say “Store.”
3. Say the phone number or group of numbers you want to store all at once
with no pauses, then follow the
directions given by the system to save a
name tag for this number.
Using the “Digit Store” Command
If an unwanted number is recognized by the
system, say “Clear”at any time to clear the
last number.
To hear all of the numbers recognized by
the system, say “Verify”at any time.
1. Press and hold
b/gfor two seconds.
2. Say “Digit Store.”
3. Say each digit, one at a time, that you want to store. After each digit is entered,
the system repeats back the digit it
heard followed by a tone. After the last
digit has been entered, say “Store,”and
then follow the directions given by the
system to save a name tag for this
number.
Using the “Delete”Command
1. Press and hold
b/gfor two seconds.