ESP CHEVROLET EXPRESS CARGO VAN 2017 1.G Service Manual

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Vehicle Care 273
Caution (Continued)
chains on the tires of the front
axle. Tighten them as tightly as
possible with the ends securely
fastened. Drive slowly and follow
the chain manufacturer's
instructions. If the chains contact
the vehicle, stop and retighten
them. If the contact continues,
slow down until it stops. Driving
too fast or spinning the wheels
with chains on will damage the
vehicle.
For Cutaway models with LT245/75R16, LT225/75R16 or LT215/85R16 size single or dual rear tires,use Low Profile Z-Chain or SAEClass S cables.
For Cargo or Passenger modelswith P245/70R17, LT225/75R16 orLT 2 4 5 / 7 5 R 1 6 s i z e t i r e s , u s e L o wProfile Z-Chain cables. SAE Class Schains are not recommended.
If the vehicle has dual rear tires, donot use individual tire chains. Usetire chains that fit across both dualtires.
If a Tire Goes Flat
It is unusual for a tire to blow outwhile driving, especially if the tiresare maintained properly. SeeTires0252.Ifairgoesoutofatire,itismuch more likely to leak out slowly.But if there ever is a blowout, hereare a few tips about what to expectand what to do:
If a front tire fails, the flat tirecreates a drag that pulls the vehicletoward that side. Take your foot offthe accelerator pedal and grip thesteering wheel firmly. Steer tomaintain lane position, and thengently brake to a stop, well off theroad, if possible.
Arearblowout,particularlyonacurve, acts much like a skid andmay require the same correction asused in a skid. Stop pressing theaccelerator pedal and steer tostraighten the vehicle. It may be
very bumpy and noisy. Gently braketo a stop, well off the road,if possible.
{Warning
Driving on a flat tire will cause
permanent damage to the tire.
Re-inflating a tire after it has been
driven on while severely
underinflated or flat may cause a
blowout and a serious crash.
Never attempt to re-inflate a tire
that has been driven on while
severely underinflated or flat.
Have your dealer or an authorized
tire service center repair or
replace the flat tire as soon as
possible.
{Warning
Lifting a vehicle and getting under
it to do maintenance or repairs is
dangerous without the
appropriate safety equipment and
(Continued)

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
276 Vehicle Care
4. Hoist Assembly
5. Hoist Shaft
6. Hoist Handle andExtension(s)
7. Wheel Wrench
1. Assemble the wheel wrench (7)to the hoist handle and theextension(s) (6).
2. Open the passenger siderear door.
3. Insert the chisel end of thehoist handle, on an angle,through the hole in the rearfloor panel above the bumper.
Be sure the hoist handleconnects to the hoist shaft. Thechiseled end of the hoisthandle is used to lower thespare tire.
4. Turn the wheel wrenchcounterclockwise to lower thespare tire to the ground.Continue to turn the wheelwrench until the spare tire canbe pulled out from under thevehicle.
5. Remove the wheel wrench,extension(s), and hoist handleassembly from the hoist shaft.
6. When the tire has beenlowered, pull it closer to reachthe tire retainer and pull it upthrough the wheel opening.
For a vehicle that wascompleted from a cab andchassis, refer to the informationfrom the body supplier/installer.
The spare tire is a full-size tire,like the other tires on thevehicle.
7. Put the spare tire near theflat tire.
8. Close the passenger siderear door.
Removing the Flat Tire and
Installing the Spare Tire
If the vehicle has plastic wheel nutcaps, loosen them by turning thewheel wrench counterclockwise.The wheel nut caps are designed toremain with the center cap. Removethe center cap.
If the wheel has a smooth centerpiece, place the chisel end of thewheel wrench in the slot on thewheel and gently pry it out.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Vehicle Care 281
serviced. SeeCapacities andSpecifications0309for moreinformation.
Storing a Flat or Spare Tire
and Tools
{Warning
Storing a jack, a tire, or other
equipment in the passenger
compartment of the vehicle could
cause injury. In a sudden stop or
collision, loose equipment could
strike someone. Store all these in
the proper place.
1. Put the tire on the ground atthe rear of the vehicle with thevalve stem pointed down.
2. Pull the retaining bar throughthe center of the wheel, makingsure it is properly attached.
3. Pull the wheel toward the rearof the vehicle, keeping thecable tight.
4. Open the passenger siderear door.
5. Insert the chisel end of thehoist handle, on an angle,through the hole in the rearfloor panel above the bumper.
6. Turn the wheel wrenchclockwise to fully raise the tireagainst the underside of thevehicle. Continue turning thewheel wrench until the tire issecure and the cable is tight.Tw o c l i c k s s h o u l d o c c u r. T h espare tire hoist cannot beovertightened.
7. Make sure the tire is storedsecurely. Push, pull (1), andthen try to turn (2) the tire.If the tire moves, use the wheelwrench to tighten the cable.
Tw o c l i c k s m e a n t h e t i r e i s u pall the way.
8. Return the jacking equipmentto the proper location. Securethe items and replace the jackcover.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
282 Vehicle Care
Full-Size Spare Tire
If this vehicle came with a full-sizespare tire, it was fully inflated whennew, however, it can lose air overtime. Check the inflation pressureregularly. SeeTire Pressure0260andVehicle Load Limits0171.Forinstructions on how to remove,install, or store a spare tire, seeTireChanging0274.
After installing the spare tire on thevehicle, stop as soon as possibleand check that the spare is correctlyinflated. The spare tire is made toperform well at speeds up to11 2 k m / h ( 7 0 m p h ) a t t h erecommended inflation pressure, soyou can finish your trip.
Have the damaged or flat road tirerepaired or replaced back onto thevehicle, as soon as possible, so thespare tire will be available in case itis needed again.
Do not mix tires and wheels ofdifferent sizes, because they will notfit. Keep the spare tire and its wheeltogether.
Jump Starting
Jump Starting - North
America
For more information about thevehicle battery, seeBattery - NorthAmerica0236.
If the vehicle battery has run down,you may want to use anothervehicle and some jumper cables tostart your vehicle. Be sure to usethe following steps to do it safely.
{Warning
WA R N I N G :Battery posts,
terminals, and related
accessories contain lead and lead
compounds, chemicals known to
the State of California to cause
cancer and birth defects or other
reproductive harm. Batteries also
contain other chemicals known to
the State of California to cause
cancer.WASH HANDS AFTER
HANDLING.
(Continued)
Warning (Continued)
SeeCalifornia Proposition
65 Warning0215.
{Warning
Batteries can hurt you. They can
be dangerous because:
.They contain acid that canburn you.
.They contain gas that canexplode or ignite.
.They contain enoughelectricity to burn you.
If you do not follow these steps
exactly, some or all of these
things can hurt you.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
294 Vehicle Care
2. Remove excess moisture bygently wringing until water doesnot drip from the cleaning cloth.
3. Start on the outside edge of thesoil and gently rub toward thecenter. Rotate the cleaningcloth to a clean area frequentlyto prevent forcing the soil in tothe fabric.
4. Continue gently rubbing thesoiled area until there is nolonger any color transfer fromthe soil to the cleaning cloth.
5. If the soil is not completelyremoved, use a mild soapsolution followed only by plainwater.
If the soil is not completelyremoved, it may be necessary touse a commercial upholsterycleaner or spot lifter. Test a smallhidden area for colorfastness beforeusing a commercial upholsterycleaner or spot lifter. If ringformation occurs, clean the entirefabric or carpet.
After cleaning use a paper towel toblot excess moisture.
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
Use a microfiber cloth on high glosssurfaces or vehicle displays. First,use a soft bristle brush to removedirt that can scratch the surface.Then gently clean by rubbing with amicrofiber cloth. Never use windowcleaners or solvents. Periodicallyhand wash the microfiber clothseparately, using mild soap. Do notuse bleach or fabric softener. Rinsethoroughly and air dry beforenext use.
Caution
Do not attach a device with a
suction cup to the display. This
may cause damage and would
not be covered by the vehicle
warranty.
Instrument Panel, Leather,
Vinyl, Other Plastic Surfaces,
Low Gloss Paint Surfaces and
Natural Open Pore Wood
Surfaces
Use a soft microfiber clothdampened with water to removedust and loose dirt. For a morethorough cleaning, use a softmicrofiber cloth dampened with amild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as
well as other interior surfaces,
may cause permanent damage.
Wipe excess moisture from these
surfaces after cleaning and allow
them to dry naturally. Never use
heat, steam, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change
(Continued)

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Vehicle Care 295
Caution (Continued)
the appearance and feel of
leather or soft trim, and are not
recommended.
Do not use cleaners that increasegloss, especially on the instrumentpanel. Reflected glare can decreasevisibility through the windshieldunder certain conditions.
Caution
Use of air fresheners may cause
permanent damage to plastics
and painted surfaces. If an air
freshener comes in contact with
any plastic or painted surface in
the vehicle, blot immediately and
clean with a soft cloth dampened
with a mild soap solution.
Damage caused by air fresheners
would not be covered by the
vehicle warranty.
Care of Safety Belts
Keep belts clean and dry.
{Warning
Do not bleach or dye safety belt
webbing. It may severely weaken
the webbing. In a crash, they
might not be able to provide
adequate protection. Clean and
rinse safety belt webbing only
with mild soap and lukewarm
water. Allow the webbing to dry.
Floor Mats
{Warning
If a floor mat is the wrong size or
is not properly installed, it can
interfere with the pedals.
Interference with the pedals can
cause unintended acceleration
and/or increased stopping
distance which can cause a crash
and injury. Make sure the floor
mat does not interfere with the
pedals.
Use the following guidelines forproper floor mat usage.
.The original equipment floormats were designed for thevehicle. If the floor mats needreplacing, it is recommendedthat GM certified floor mats bepurchased. Non-GM floor matsmay not fit properly and mayinterfere with the pedals. Alwayscheck that the floor mats do notinterfere with the pedals.
.Use the floor mat with thecorrect side up. Do not turnit over.
.Do not place anything on top ofthe driver side floor mat.
.Use only a single floor mat onthe driver side.
.Do not place one floor mat ontop of another.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
296 Service and Maintenance
Service and
Maintenance
General Information
General Information . . . . . . . . . . 296
Maintenance Schedule
Maintenance Schedule . . . . . . . 297
Special Application Services
Special ApplicationServices . . . . . . . . . . . . . . . . . . . . 302
Additional Maintenance
and Care
Additional Maintenanceand Care . . . . . . . . . . . . . . . . . . . . 302
Recommended Fluids,
Lubricants, and Parts
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 305Maintenance ReplacementParts . . . . . . . . . . . . . . . . . . . . . . . . 306
Maintenance Records
Maintenance Records . . . . . . . . 307
General Information
This maintenance section applies tovehicles with a gasoline engine. Fordiesel engine vehicles, see"Maintenance Schedule" in theDuramax diesel supplement.
Yo u r v e h i c l e i s a n i m p o r t a n tinvestment. This section describesthe required maintenance for thevehicle. Follow this schedule to helpprotect against major repairexpenses resulting from neglect orinadequate maintenance. It mayalso help to maintain the value ofthe vehicle if it is sold. It is theresponsibility of the owner to haveall required maintenance performed.
Yo u r d e a l e r h a s t r a i n e d t e c h n i c i a n swho can perform requiredmaintenance using genuinereplacement parts. They haveup-to-date tools and equipment forfast and accurate diagnostics. Manydealers have extended evening andSaturday hours, courtesytransportation, and onlinescheduling to assist with serviceneeds.
Yo u r d e a l e r r e c o g n i z e s t h eimportance of providingcompetitively priced maintenanceand repair services. With trainedtechnicians, the dealer is the placefor routine maintenance such as oilchanges and tire rotations andadditional maintenance items liketires, brakes, batteries, and wiperblades.
Caution
Damage caused by improper
maintenance can lead to costly
repairs and may not be covered
by the vehicle warranty.
Maintenance intervals, checks,
inspections, recommended fluids,
and lubricants are important to
keep the vehicle in good working
condition.
The Tire Rotation and RequiredServices are the responsibility of thevehicle owner. It is recommended tohave your dealer perform theseservices every 12 000 km/7,500 mi.Proper vehicle maintenance helps to

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Service and Maintenance 299
.Check ignition transmission lock.SeeIgnition Transmission LockCheck0239.
.Check parking brake andautomatic transmission parkmechanism. SeePark Brake andP(Park)MechanismCheck0239.
.Check accelerator pedal fordamage, high effort, or binding.Replace if needed.
.Visually inspect gas strut forsigns of wear, cracks, or otherdamage. Check the hold openability of the strut. See yourdealer if service is required.
.Lubricate the steering linkage(greasable joints). See Normaland Severe MaintenanceSchedules. For severecommercial use vehicles, seeSpecial ApplicationServices0302.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
312 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 312Customer AssistanceOffices . . . . . . . . . . . . . . . . . . . . . . 314Customer Assistance for TextTe l e p h o n e ( T T Y ) U s e r s . . . . . 3 1 5Online Owner Center . . . . . . . . . 315GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . 316Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . 316Scheduling ServiceAppointments . . . . . . . . . . . . . . . 318Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . 318Collision Damage Repair . . . . . 319Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . 321Radio FrequencyStatement . . . . . . . . . . . . . . . . . . . 322
Reporting Safety Defects
Reporting Safety Defects tothe United StatesGovernment . . . . . . . . . . . . . . . . . 323
Reporting Safety Defects tothe CanadianGovernment . . . . . . . . . . . . . . . . . 323Reporting Safety Defects toGeneral Motors . . . . . . . . . . . . . 323
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 324Event Data Recorders . . . . . . . . 324OnStar®...................... 325Infotainment System . . . . . . . . . . 325
Customer Information
Customer Satisfaction
Procedure
Yo u r s a t i s f a c t i o n a n d g o o d w i l l a r eimportant to your dealer and toChevrolet. Normally, any concernswith the sales transaction or theoperation of the vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:
STEP ONE :Discuss your concernwith a member of dealershipmanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service,or parts manager, contact the ownerof your dealership or the generalmanager.
STEP TWO :If after contacting amember of dealership management,it appears your concern cannot be

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Customer Information 317
Services Provided
.Emergency Fuel Delivery:Delivery of enough fuel for thevehicle to get to the nearestservice station.
.Lock-Out Service:Service tounlock the vehicle if you arelocked out. A remote unlock maybe available if you have OnStar.For security reasons, the drivermust present identificationbefore this service is given.
.Emergency Tow from a PublicRoad or Highway:To w t o t h enearest Chevrolet dealer forwarranty service, or if the vehiclewas in a crash and cannot bedriven. Assistance is not givenwhen the vehicle is stuck in thesand, mud, or snow.
.Flat Tire Change:Service tochange a flat tire with the sparetire. The spare tire, if equipped,must be in good condition andproperly inflated. It is the owner'sresponsibility for the repair orreplacement of the tire if it is notcovered by the warranty.
.Battery Jump Start:Service tojump start a dead battery.
.Tr i p I n t e r r u p t i o n B e n e f i t s a n dAssistance:If your trip isinterrupted due to a warrantyevent, incidental expenses maybe reimbursed within thePowertrain warranty period.Items considered are reasonableand customary hotel, meals,rental car, or a vehicle beingdelivered back to the customer,up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.Impound towing caused byviolation of any laws.
.Legal fines.
.Mounting, dismounting,or changing of snow tires,chains, or other traction devices.
Service is not provided if a vehicleis in an area that is not accessibleto the service vehicle or is not aregularly traveled or maintainedpublic road, which includes ice andwinter roads. Off-road use is notcovered.
Services Specific to
Canadian-Purchased Vehicles
.Fuel Delivery:Reimbursementis up to 7 liters. If available,diesel fuel delivery may berestricted. Propane and otherfuels are not provided throughthis service.
.Lock-Out Service:Vehicleregistration is required.
.Tr i p I n t e r r u p t i o n B e n e f i t s a n dAssistance:Must be over150 km from where your trip wasstarted to qualify.Pre-authorization, originaldetailed receipts, and a copy ofthe repair orders are required.Once authorization has beenreceived, the RoadsideAssistance advisor will help tomake arrangements and explainhow to receive payment.
.Alternative Service:Ifassistance cannot be providedright away, the RoadsideAssistance advisor may givepermission to get localemergency road service. You willreceive payment, up to $100,