instrument panel CHEVROLET IMPALA 2008 9.G Workshop Manual

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., contact the Chevrolet Customer Assistance
Center by calling 1-800-222-1020. In Canada, contact
General Motors of Canada Customer Communication
Centre by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
Dealership name and location.
Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you
are completely satised with your new vehicle. However,
if you continue to remain unsatised after following
the procedure outlined in Steps One and Two,
you should le with the Better Business Bureau (BBB)
Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
7-2

A
Accessories and Modications............................ 5-3
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-67
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment............................5-98
Air Cleaner/Filter, Engine.................................5-22
Air Conditioning..............................................3-22
Airbag
Passenger Status Indicator...........................3-32
Readiness Light..........................................3-31
Airbag System................................................1-54
What Will You See After an Airbag Inates?........1-60
When Should an Airbag Inate?....................1-59
Where Are the Airbags?...............................1-57
Airbag Systems
Adding Equipment to Your
Airbag-Equipped Vehicle............................1-67
How Does an Airbag Restrain?......................1-60
Passenger Sensing System...........................1-62
Servicing Your Airbag-Equipped Vehicle..........1-66
What Makes an Airbag Inate?......................1-60
Antenna, Backglass.........................................3-88
Antenna, XM™ Satellite Radio
Antenna System..........................................3-88
Antilock Brake System (ABS)............................. 4-4
Antilock Brake, System Warning Light................3-35Appearance Care
Aluminum Wheels........................................5-95
Care of Safety Belts....................................5-93
Chemical Paint Spotting...............................5-96
Cleaning Exterior Lamps/Lenses....................5-94
Fabric/Carpet..............................................5-91
Finish Care.................................................5-94
Finish Damage............................................5-96
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-92
Interior Cleaning..........................................5-90
Leather......................................................5-92
Sheet Metal Damage...................................5-96
Tires
..........................................................5-96
Underbody Maintenance...............................5-96
Vehicle Care/Appearance Materials................5-97
Washing Your Vehicle...................................5-93
Weatherstrips..............................................5-93
Windshield and Wiper Blades........................5-95
Appointments, Scheduling Service....................... 7-9
Ashtray.........................................................3-21
Audio System.................................................3-66
Audio Steering Wheel Controls......................3-86
Backglass Antenna......................................3-88
Radio Reception..........................................3-87
Setting the Time..........................................3-67
Theft-Deterrent Feature................................3-85
XM™ Satellite Radio Antenna System............3-88
1

Child Restraints
Child Restraint Systems...............................1-37
Infants and Young Children...........................1-34
Lower Anchors and Tethers for Children..........1-41
Older Children.............................................1-31
Securing a Child Restraint in a
Rear Seat Position...................................1-47
Securing a Child Restraint in the
Center Front Seat Position........................1-50
Securing a Child Restraint in the
Right Front Seat Position..........................1-50
Where to Put the Restraint...........................1-40
Cigarette Lighter.............................................3-21
Cleaning
Aluminum Wheels........................................5-95
Exterior Lamps/Lenses.................................5-94
Fabric/Carpet..............................................5-91
Finish Care.................................................5-94
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-92
Interior.......................................................5-90
Leather......................................................5-92
Tires..........................................................5-96
Underbody Maintenance...............................5-96
Washing Your Vehicle...................................5-93
Weatherstrips..............................................5-93
Windshield and Wiper Blades........................5-95Climate Control System...................................3-22
Air Filter, Passenger Compartment.................3-26
Outlet Adjustment........................................3-25
Clock............................................................3-67
Collision Damage Repair..................................7-11
Compact Spare Tire........................................5-89
Compass.......................................................3-49
Content Theft-Deterrent....................................2-18
Control of a Vehicle.......................................... 4-3
Convenience Net............................................2-49
Coolant
Engine Temperature Gage............................
3-38
Engine Temperature Warning Light.................3-37
Heater, Engine............................................2-25
Cooling System..............................................5-32
Courtesy Lamps.............................................3-17
Cruise Control................................................3-10
Cruise Control Light........................................3-43
Cupholder(s)..................................................2-48
Customer Assistance Information
Courtesy Transportation.................................. 7-9
Customer Assistance for Text
Telephone (TTY) Users............................... 7-5
Customer Assistance Offices........................... 7-5
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-6
3

Customer Assistance Information (cont.)
Reporting Safety Defects to General Motors.......7-15
Reporting Safety Defects to the
Canadian Government..............................7-15
Reporting Safety Defects to the
United States Government.........................7-14
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-15
D
Daytime Running Lamps/Automatic Headlamp
System......................................................3-16
Defensive Driving............................................. 4-2
Delayed Entry Lighting.....................................3-18
Delayed Exit Lighting.......................................3-18
Delayed Headlamps........................................3-15
Delayed Locking.............................................2-11
DIC Compass.................................................3-49
Disc, MP3......................................................3-80
Doing Your Own Service Work........................... 5-4
Dome Lamp...................................................3-17
Door
Automatic Door Lock....................................2-12
Delayed Locking..........................................2-11
Locks........................................................2-10
Power Door Locks.......................................2-11
Programmable Automatic Door Unlock............2-12
Rear Door Security Locks.............................2-12Driver Information Center (DIC).........................3-44
DIC Operation and Displays..........................3-44
DIC Vehicle Customization............................3-60
DIC Warnings and Messages........................3-52
Driving
At Night.....................................................4-13
Before a Long Trip......................................4-14
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Highway Hypnosis.......................................4-14
Hill and Mountain Roads..............................4-15
In Rain and on Wet Roads...........................4-13
Rocking Your Vehicle to Get it Out.................4-20
Winter........................................................4-16
E
EDR .............................................................7-16
Electrical System
Add-On Equipment......................................5-98
Fuses and Circuit Breakers...........................5-99
Headlamp Wiring.........................................5-99
Instrument Panel Fuse Block.........................5-99
Power Windows and Other Power Options.........5-99
Underhood Fuse Block...............................5-100
Windshield Wiper Fuses...............................5-99
Electronic Stability Control................................. 4-7
4

Engine
Air Cleaner/Filter.........................................5-22
Check and Service Engine Soon Light............3-39
Coolant......................................................5-26
Coolant Heater............................................2-25
Coolant Temperature Gage...........................3-38
Coolant Temperature Warning Light................3-37
Drive Belt Routing.......................................6-14
Engine Compartment Overview......................5-14
Exhaust.....................................................2-34
Oil .............................................................5-17
Oil Life System...........................................5-20
Overheated Protection Operating Mode...........5-31
Overheating................................................5-29
Running While Parked..................................2-34
Starting......................................................2-23
Entry Lighting.................................................3-17
Event Data Recorders.....................................7-17
Extender, Safety Belt.......................................1-30
Exterior Lamps...............................................3-14
F
Filter
Engine Air Cleaner......................................5-22
Finish Damage...............................................5-96
Flashers, Hazard Warning.................................. 3-6Flash-to-Pass................................................... 3-9
Flat Tire........................................................5-77
Flat Tire, Changing.........................................5-78
Flat Tire, Storing.............................................5-87
Fluid
Automatic Transmission................................5-24
Power Steering...........................................5-37
Windshield Washer......................................5-38
Fog Lamp
Fog ...........................................................3-16
Fog Lamp Light..............................................3-42
Folding Rear Seat............................................ 1-8
Fuel............................................................... 5-5
Additives...................................................... 5-7
California Fuel.............................................. 5-6
E85 (85% Ethanol)........................................ 5-8
Filling a Portable Fuel Container....................5-12
Filling the Tank...........................................5-10
Fuels in Foreign Countries.............................. 5-9
Gage.........................................................3-43
Gasoline Octane........................................... 5-6
Gasoline Specications.................................. 5-6
Fuses
Fuses and Circuit Breakers...........................5-99
Instrument Panel Fuse Block.........................5-99
Underhood Fuse Block...............................5-100
Windshield Wiper.........................................5-99
5

G
Gage
Engine Coolant Temperature.........................3-38
Fuel..........................................................3-43
Speedometer..............................................3-29
Tachometer.................................................3-29
Garage Door Opener.......................................2-41
Gasoline
Octane........................................................ 5-6
Specications............................................... 5-6
Glove Box.....................................................2-48
GM Mobility Reimbursement Program.................. 7-6
H
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-7
Headlamp
Aiming.......................................................5-47
Headlamp Wiring............................................5-99
Headlamps
Bulb Replacement.......................................5-47
Daytime Running Lamps/Automatic Headlamp
System...................................................3-16
Delayed.....................................................3-15
Exterior Lamps............................................3-14Headlamps (cont.)
Flash-to-Pass............................................... 3-9
Halogen Bulbs............................................5-47
Headlamps, Front Turn Signal, Sidemarker,
and Parking Lamps..................................5-48
High/Low Beam Changer................................ 3-8
Heated Seats................................................... 1-4
Heater...........................................................3-22
Highbeam On Light.........................................3-43
Highway Hypnosis...........................................4-14
Hill and Mountain Roads..................................4-15
Hood
Checking Things Under................................5-12
Release.....................................................5-13
Horn............................................................... 3-6
How to Wear Safety Belts Properly...................1-15
I
Ignition Positions.............................................2-22
Infants and Young Children, Restraints...............1-34
Ination - Tire Pressure...................................5-61
Instrument Panel
Overview..................................................... 3-4
Instrument Panel (I/P)
Brightness..................................................3-17
Cluster.......................................................3-28
6