phone CHEVROLET IMPALA 2010 9.G Owner's Guide

•
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identification Number (VIN), insurance company
and policy number, and a general description of the
damage to the other vehicle.
•
If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for
a police report, phone or go to the police
department headquarters the next day and you can
get a copy of the report for a nominal fee. In some
states/provinces with “no fault” insurance laws,
a report may not be necessary. This is especially
true if there are no injuries and both vehicles
are driveable.
•
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to fix the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
•
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage
Repair ProcessIn the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine GM
parts, even if your insurance coverage does not pay
the full cost.
If another party’s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
8-15

Navigation SystemIf your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.Radio Frequency
Identification (RFID)RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
Radio Frequency StatementThis vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) Rules and with
RSS-210/211 of Industry and Science Canada.
Operation is subject to the following two conditions:
1. The device may not cause interference.
2. The device must accept any interference received,
including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
8-20

Customer Assistance......................................... 8-6
Offices . . . . . . ................................................... 8-6
Text Telephone (TTY) Users........................... 8-6
Customer Information
Service Publications Ordering Information........8-17
Customer Satisfaction Procedure........................ 8-2
D
Damage Repair, Collision.................................8-13
Data Recorders, Event....................................8-19
Daytime Running Lamps/Automatic
Headlamp System.......................................4-10
Defensive Driving............................................. 5-2
Delayed Entry Lighting.....................................4-12
Delayed Exit Lighting.......................................4-13
Delayed Locking.............................................3-10
DIC Compass . . . . . . ...........................................4-42
Disc, MP3 . .....................................................4-68
Doing Your Own Service Work........................... 6-4
Dome Lamp . . . . . . . ............................................4-11
Door
Automatic Door Lock....................................3-10
Delayed Locking..........................................3-10
Locks.......................................................... 3-9
Power Locks...............................................3-10
Programmable Automatic Door Unlock............3-11
Rear Door Security Locks . . . . . ........................3-11Driver Information Center (DIC).........................4-37
DIC Operation and Displays..........................4-37
DIC Vehicle Customization............................4-51
DIC Warnings and Messages........................4-44
Driving
At Night.....................................................5-13
Before a Long Trip......................................5-15
Defensive..................................................... 5-2
Drunk.......................................................... 5-2
Highway Hypnosis.......................................5-15
Hill and Mountain Roads..............................5-16
In Rain and on Wet Roads ...........................5-14
Loss of Control...........................................5-11
Off-Road Recovery......................................5-11
Rocking Your Vehicle to Get it Out.................5-20
Winter........................................................5-17
Driving for Better Fuel Economy . . . ....................1-21
E
E85 Fuel......................................................... 6-8
EDR .............................................................8-18
Electrical Equipment, Add-On............................6-95
Electrical System
Fuses and Circuit Breakers ...........................6-96
Headlamp Wiring.........................................6-96
Instrument Panel Fuse Block.........................6-96
4

Older Children, Restraints................................2-32
Online Owner Center........................................ 8-5
Operation, Universal Home Remote System........3-35
Outlet Adjustment............................................4-20
Outlets
Accessory Power.........................................4-15
Outside
Convex Mirror.............................................3-34
Heated Mirrors............................................3-34
Power Mirrors.............................................3-34
Overheated Engine Protection Operating Mode . . . 6-32
Owner Checks and Services . . ............................ 7-8
Owners, Canadian.............................................. iii
P
Paint, Damage...............................................6-94
Parade Dimming.............................................4-13
Park
Shifting Into................................................3-28
Shifting Out of............................................3-29
Parking
Brake . . . . . ...................................................3-27
Over Things That Burn . ................................3-30
Passenger Airbag Status Indicator.....................4-25Passenger Compartment Air Filter .....................4-20
Passenger Sensing System..............................2-66
Passing.........................................................5-11
PASS-Key
®
III+ Electronic Immobilizer...............3-18
PASS-Key
®
III+ Electronic Immobilizer
Operation...................................................3-18
Perchlorate Materials Requirements,
California..................................................... 6-4
Phone
Bluetooth®
..................................................4-74
Power
Door Locks.................................................3-10
Electrical System.........................................6-96
Retained Accessory (RAP)............................3-21
Seat . . .......................................................... 2-5
Steering Fluid.............................................6-32
Windows....................................................3-15
Pregnancy, Using Safety Belts..........................2-30
Privacy..........................................................8-18
Navigation System.......................................8-20
Radio Frequency Identification (RFID).............8-20
Program
Courtesy Transportation................................8-11
Programmable Automatic Door Unlock...............3-11
Proposition 65 Warning, California....................... 6-4
9

Split Folding Rear Seat....................................2-10
StabiliTrak Control Indicator Light, Electronic.......4-29
Start Vehicle, Remote....................................... 3-7
Starting the Engine.........................................3-21
Steering.......................................................... 5-9
Steering Wheel Controls, Audio.........................4-84
Steering Wheel, Tilt Wheel................................. 4-3
Storage Areas
Center Console...........................................3-42
Convenience Net.........................................3-42
Cupholders . . . . . . ...........................................3-42
Glove Box . . . . . . . . . . ........................................3-42
Rear . . . . . . . ...................................................3-42
Rear Seat Armrest.......................................3-42
Sunglasses Storage Compartment..................3-42
Stuck in Sand, Mud, Ice, or Snow.....................5-19
Sun Visors .....................................................3-16
Sunroof . . . . . ....................................................3-43
T
Tachometer ....................................................4-23
Taillamps
Turn Signal, Sidemarker, Stoplamps, and
Back-Up Lamps.......................................6-47
Text Telephone (TTY) Users............................... 8-6Theft-Deterrent Feature....................................4-84
Theft-Deterrent Systems...................................3-16
Content Theft-Deterrent................................3-17
PASS-Key
®
III+ Electronic Immobilizer............3-18
PASS-Key
®
III+ Electronic Immobilizer
Operation................................................3-18
Tilt Wheel........................................................ 4-3
Time, Setting..................................................4-58
Tires . . ...........................................................6-51
Aluminum Wheels, Cleaning..........................6-93
Buying New Tires........................................6-68
Chains.......................................................6-73
Changing a Flat Tire....................................6-75
Cleaning....................................................6-93
Compact Spare...........................................6-86
Different Size . . ............................................6-69
If a Tire Goes Flat.......................................6-74
Inflation - Tire Pressure................................6-59
Inspection and Rotation................................6-65
Installing the Spare Tire................................6-77
Pressure Light.............................................4-31
Pressure Monitor Operation ...........................6-62
Pressure Monitor System..............................6-60
Removing the Flat Tire.................................6-77
Removing the Spare Tire and Tools...............6-76
Sidewall Labeling.........................................6-52
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