tow CHEVROLET IMPALA 2013 9.G Workshop Manual

Black plate (6,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
13-6 Customer Information
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided up to 5 years/
160 000 km (100,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Chevrolet and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.
Chevrolet and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide theclaims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service:
Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped, must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start:
Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to
Canadian-Purchased Vehicles
.Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be

Black plate (10,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
13-10 Customer Information
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs by using
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program on
page 13‑5.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3‑23.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled

Black plate (3,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
INDEX i-3
Climate Control Systems . . . . . . . 8-1Air Conditioning . . . . . . . . . . . . . . . 8-1
Heating . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Cluster, Instrument . . . . . . . . . . . . . 5-9
Collision Damage Repair . . . . . . 13-9
Compact Spare Tire . . . . . . . . . . 10-60
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-4
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-3
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convenience Net . . . . . . . . . . . . . . . 4-2
Convex Mirrors . . . . . . . . . . . . . . . . 2-13
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . .10-11
Engine TemperatureGauge . . . . . . . . . . . . . . . . . . . . . . 5-11
Engine Temperature Warning Light . . . . . . . . . . . . . . . 5-19
Cooling System . . . . . . . . . . . . . . . 10-11 Engine Messages . . . . . . . . . . . . 5-27
Courtesy Lamps . . . . . . . . . . . . . . . . 6-5
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 13-7
Cruise Control . . . . . . . . . . . . . . . . . 9-28
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21 Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-4
Offices . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Information Service Publications
Ordering Information . . . . . . .13-11
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 13-1
D
Damage Repair, Collision . . . . . . 13-9
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-14
Daytime Running Lamps/ Automatic Headlamp
System . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Defensive Driving . . . . . . . . . . . . . . . 9-2
Delayed Entry Lighting . . . . . . . . . 6-6
Delayed Exit Lighting . . . . . . . . . . . 6-7
Delayed Locking . . . . . . . . . . . . . . . . 2-7
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 7-18 Diagnostics
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-5
Door Ajar Messages . . . . . . . . . . . . . . . 5-26
Delayed Locking . . . . . . . . . . . . . . . 2-7
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Power Locks . . . . . . . . . . . . . . . . . . . 2-7
Drive Belt Routing, Engine . . . . . 12-4
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-22
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 9-36
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-18
Highway Hypnosis . . . . . . . . . . . . . 9-6
Hill and Mountain Roads . . . . . . . 9-6
If the Vehicle is Stuck . . . . . . . . . . 9-8
Loss of Control . . . . . . . . . . . . . . . . 9-4
Off-Road Recovery . . . . . . . . . . . . 9-4
Vehicle Load Limits . . . . . . . . . . . . 9-9
Wet Roads . . . . . . . . . . . . . . . . . . . . 9-5
Winter . . . . . . . . . . . . . . . . . . . . . . . . . 9-7

Black plate (4,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
i-4 INDEX
E
E85 Fuel . . . . . . . . . . . . . . . . . . . . . . . 9-33
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . 9-41
Electrical System Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-27
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . 10-27
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-30
Overload . . . . . . . . . . . . . . . . . . . 10-26
Electronic Stability Control . . . . . 9-26
Electronic Stability Control (ESC) Off Light . . . . . . . . . . . . . . . 5-18
Electronic Stability Control
(ESC)/Traction Control
System (TCS) Indicator
Warning Light . . . . . . . . . . . . . . . . 5-19
Emergency
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-2
Engine Air Cleaner/Filter . . . . . . . . . . . 10-10
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 5-14
Compartment Overview . . . . . . . 10-5 Engine (cont'd)
Coolant . . . . . . . . . . . . . . . . . . . . . .10-11
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-11
Coolant Temperature Warning Light . . . . . . . . . . . . . . . 5-19
Cooling System . . . . . . . . . . . . . .10-11
Cooling System Messages . . . 5-27
Drive Belt Routing . . . . . . . . . . . . 12-4
Exhaust . . . . . . . . . . . . . . . . . . . . . . 9-19
Heater . . . . . . . . . . . . . . . . . . . . . . . . 9-16
Oil Life System . . . . . . . . . . . . . . . 10-8
Oil Messages . . . . . . . . . . . . . . . . . 5-28
Overheated Protection Operating Mode . . . . . . . . . . . 10-15
Overheating . . . . . . . . . . . . . . . . 10-14
Power Messages . . . . . . . . . . . . . 5-29
Pressure Light . . . . . . . . . . . . . . . . 5-20
Running While Parked . . . . . . . . 9-20
Starting . . . . . . . . . . . . . . . . . . . . . . . 9-15
Entry Lighting . . . . . . . . . . . . . . . . . . . 6-6
Equipment, Towing . . . . . . . . . . . . 9-40
Event Data Recorders . . . . . . . . 13-14
Extender, Safety Belt . . . . . . . . . . 3-16
Exterior Lamp Controls . . . . . . . . . 6-1
F
Filter, Engine Air Cleaner . . . . . . . . . 10-10
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-2
Flashers, Hazard Warning . . . . . . 6-3
Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-51 Changing . . . . . . . . . . . . . . . . . . . 10-53
Floor Mats . . . . . . . . . . . . . . . . . . . . 10-71
Fluid Automatic Transmission . . . . . . 10-9
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-18
Power Steering . . . . . . . . . . . . . 10-15
Washer . . . . . . . . . . . . . . . . . . . . . 10-16
Fog Lamps Bulb Replacement . . . . . . . . . . . . . 6-4
Front Fog Lamp
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . 3-3
Heated . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-30 Additives . . . . . . . . . . . . . . . . . . . . . 9-32
E85 (85% Ethanol) . . . . . . . . . . . 9-33
Economy Driving . . . . . . . . . . . . . 1-18
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 9-35

Black plate (5,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
INDEX i-5
Fuel (cont'd)Filling the Tank . . . . . . . . . . . . . . . 9-34
Foreign Countries . . . . . . . . . . . . 9-31
Gasoline Specifications . . . . . . . 9-31
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Recommended . . . . . . . . . . . . . . . 9-31
Requirements, California . . . . . 9-31
System Messages . . . . . . . . . . . . 5-29
Fuses
Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-27
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . 10-27
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . 10-30
G
Garage Door Opener . . . . . . . . . . 5-39Programming . . . . . . . . . . . . . . . . . 5-39
Gasoline
Specifications . . . . . . . . . . . . . . . . . 9-31
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 5-11
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Odometer . . . . . . . . . . . . . . . . . . . . . 5-10 Gauges (cont'd)
Speedometer . . . . . . . . . . . . . . . . . 5-10
Tachometer . . . . . . . . . . . . . . . . . . . 5-10
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . 5-8
General Information Service and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-36
Vehicle Care . . . . . . . . . . . . . . . . . . 10-2
Glove Box . . . . . . . . . . . . . . . . . . . . . . 4-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 13-5
H
Halogen Bulbs . . . . . . . . . . . . . . . . 10-22
Hazard Warning Flashers . . . . . . . 6-3
Head Restraints . . . . . . . . . . . . . . . . 3-2
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . 10-22
Bulb Replacement . . . . . . . . . . 10-22
Daytime Running Lamps/Automatic Headlamp
System . . . . . . . . . . . . . . . . . . . . . . . 6-2
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-2 Headlamps (cont'd)
Headlamps, Front Turn
Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . 10-23
High-Beam On Light . . . . . . . . . . 5-21
High/Low Beam Changer . . . . . . 6-2
Heated Front Seats . . . . . . . . . . . . . 3-6
Heated Mirrors . . . . . . . . . . . . . . . . . 2-14
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 9-16
Heating and Air Conditioning . . . 8-1
High-Beam On Light . . . . . . . . . . . 5-21
Highway Hypnosis . . . . . . . . . . . . . . 9-6
Hill and Mountain Roads . . . . . . . . 9-6
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . 3-10
I
Ignition Positions . . . . . . . . . . . . . . 9-13
Ignition Transmission Lock
Check . . . . . . . . . . . . . . . . . . . . . . . 10-20
Immobilizer . . . . . . . . . . . . . . . . . . . . 2-11

Black plate (8,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
i-8 INDEX
OutletsPower . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Overheated Engine Protection
Operating Mode . . . . . . . . . . . . . 10-15
Overheating, Engine . . . . . . . . . . 10-14
P
Parade Dimming . . . . . . . . . . . . . . . . 6-7
Park Shifting Into . . . . . . . . . . . . . . . . . . . 9-17
Shifting Out of . . . . . . . . . . . . . . . . 9-18
Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-24
Brake and P (Park)Mechanism Check . . . . . . . . 10-21
Over Things That Burn . . . . . . . 9-19
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . 5-13
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Passenger Sensing System . . . 3-25 Perchlorate Materials
Requirements, California . . . . . 10-3
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-33
Phone Bluetooth . . . . . . . . . . . . . . . . . . . . . 7-19
Power
Door Locks . . . . . . . . . . . . . . . . . . . . 2-7
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Protection, Battery . . . . . . . . . . . . . 6-8
Retained Accessory (RAP) . . . 9-17
Seat Adjustment . . . . . . . . . . . . . . . 3-4
Steering Fluid . . . . . . . . . . . . . . . 10-15
Windows . . . . . . . . . . . . . . . . . . . . . 2-15
Pregnancy, Using Safety
Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Privacy Radio FrequencyIdentification (RFID) . . . . . . . 13-15
Program
Courtesy Transportation . . . . . . 13-7
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-2
R
Radio FrequencyIdentification (RFID) . . . . . . . . 13-15
Statement . . . . . . . . . . . . . . . . . . 13-15
Radios AM-FM Radio . . . . . . . . . . . . . . . . . . 7-6
Reception . . . . . . . . . . . . . . . . . . . . 7-11
Satellite . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Reading Lamps . . . . . . . . . . . . . . . . . 6-6
Rear Seats . . . . . . . . . . . . . . . . . . . . . 3-7
Rear Storage . . . . . . . . . . . . . . . . . . . 4-1
Rearview Mirrors . . . . . . . . . . . . . . 2-14 Automatic Dimming . . . . . . . . . . . 2-14
Reclining Seatbacks . . . . . . . . . . . . 3-5
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 9-31
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . 11-12
Records Maintenance . . . . . . . . . . . . . . . . .11-14
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . 10-63
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . 13-5

Black plate (11,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
INDEX i-11
Tires (cont'd)Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . 10-48
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . 10-50
Wheel Replacement . . . . . . . . 10-50
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-45
Winter . . . . . . . . . . . . . . . . . . . . . . 10-32
Towing Driving Characteristics . . . . . . . . 9-36
Equipment . . . . . . . . . . . . . . . . . . . . 9-40
General Information . . . . . . . . . . 9-36
Recreational Vehicle . . . . . . . . 10-63
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 9-39
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-63
Traction Control System (TCS) . . . . . . . . 9-25
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-39
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 9-20
Fluid, Automatic . . . . . . . . . . . . . . 10-9
Messages . . . . . . . . . . . . . . . . . . . . 5-33 Transportation Program,
Courtesy . . . . . . . . . . . . . . . . . . . . . 13-7
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Turn Signal Bulb Replacement . . . . . . . . . . 10-24
U
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 10-48
Universal Remote System . . . . . 5-39 Operation . . . . . . . . . . . . . . . . . . . . . 5-44
Programming . . . . . . . . . . . . . . . . . 5-39
Using This Manual . . . . . . . . . . . . . . . . iv
V
Vehicle Alarm System . . . . . . . . . . . . . . . . 2-10
Canadian Owners . . . . . . . . . . . . . . . iii
Control . . . . . . . . . . . . . . . . . . . . . . . . 9-3
IdentificationNumber (VIN) . . . . . . . . . . . . . . . 12-1 Vehicle (cont'd)
Load Limits . . . . . . . . . . . . . . . . . . . . 9-9
Messages . . . . . . . . . . . . . . . . . . . . 5-26
Personalization . . . . . . . . . . . . . . . 5-33
Reminder Messages . . . . . . . . . . 5-33
Remote Start . . . . . . . . . . . . . . . . . . 2-4
Security . . . . . . . . . . . . . . . . . . . . . . 2-10
Towing . . . . . . . . . . . . . . . . . . . . . . 10-63
Vehicle Care
Tire Pressure . . . . . . . . . . . . . . . 10-38
Ventilation, Air . . . . . . . . . . . . . . . . . . 8-5
Visors . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
W
Warning Brake System Light . . . . . . . . . . . 5-17
Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . . . 5-8
Warnings . . . . . . . . . . . . . . . . . . . . . . . . . iv Cautions and Danger . . . . . . . . . . . .iv
Hazard Flashers . . . . . . . . . . . . . . . 6-3
Washer Fluid . . . . . . . . . . . . . . . . . 10-16 Messages . . . . . . . . . . . . . . . . . . . . 5-33