tow CHEVROLET IMPALA 2016 10.G Workshop Manual

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
Vehicle Care 317
.Washer fluids and other cleaning
agents in higher concentrations
than suggested by the
manufacturer.
. Solvents, alcohols, fuels,
or other harsh cleaners.
. Ice scrapers or other hard items.
. Aftermarket appearance caps or
covers while the lamps are
illuminated, due to excessive
heat generated.
Caution
Failure to clean lamps properly
can cause damage to the lamp
cover that would not be covered
by the vehicle warranty.
Air Intakes
Clear debris from the air intakes,
between the hood and windshield,
when washing the vehicle.
Shutter System
The vehicle may have a shutter
system designed to help increase
fuel economy. Keep the shutter
system clean for proper operation.
Windshield and Wiper Blades
Clean the outside of the windshield
with glass cleaner.
Clean rubber blades using lint-free
cloth or paper towel soaked with
windshield washer fluid or a mild
detergent. Wash the windshield
thoroughly when cleaning the
blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax
treatments may cause wiper
streaking.
Replace the wiper blades if they are
worn or damaged. Damage can be
caused by extreme dusty
conditions, sand, salt, heat, sun,
snow, and ice.
Clear ice and snow from the wiper
blades before using them. If frozen
to the windshield, carefully loosen
them or thaw them. Damaged wiper
blades should be replaced. See
Wiper Blade Replacement
0270.
Heavy snow or ice can overload the
wipers. If the wiper motor overheats,
the windshield wipers will stop until
the motor cools and the wiper
control is turned off. See Electrical
System Overload 0276.
Weatherstrips
Apply Dielectric silicone grease on
weatherstrips to make them last
longer, seal better, and not stick or
squeak. Lubricate weatherstrips at
least once a year. Hot. dry climates
may require more frequent
application. Black marks from

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
318 Vehicle Care
rubber material on painted surfaces
can be removed by rubbing with a
clean cloth. SeeRecommended
Fluids and Lubricants 0334.
Tires
Use a stiff brush with tire cleaner to
clean the tires.
Caution
Using petroleum-based tire
dressing products on the vehicle
may damage the paint finish and/
or tires. When applying a tire
dressing, always wipe off any
overspray from all painted
surfaces on the vehicle.
Wheels and Trim —Aluminum
or Chrome
Use a soft, clean cloth with mild
soap and water to clean the wheels.
After rinsing thoroughly with clean
water, dry with a soft, clean towel.
A wax may then be applied.
Caution
Chrome wheels and other chrome
trim may be damaged if the
vehicle is not washed after driving
on roads that have been sprayed
with magnesium, calcium,
or sodium chloride. These
chlorides are used on roads for
conditions such as ice and dust.
Always wash the chrome with
soap and water after exposure.
Caution
To avoid surface damage, do not
use strong soaps, chemicals,
abrasive polishes, cleaners,
brushes, or cleaners that contain
acid on aluminum or
chrome-plated wheels. Use only
approved cleaners. Also, never
drive a vehicle with aluminum or
chrome-plated wheels through an
automatic car wash that uses
silicone carbide tire cleaning
(Continued)
Caution (Continued)
brushes. Damage could occur
and the repairs would not be
covered by the vehicle warranty.
Brake System
Visually inspect brake lines and
hoses for proper hook-up, binding,
leaks, cracks, chafing, etc. Inspect
disc brake pads for wear and rotors
for surface condition. Inspect drum
brake linings/shoes for wear or
cracks. Inspect other brake parts,
including drums, wheel cylinders,
calipers, parking brake, master
cylinder, brake fluid reservoir,
vacuum pipes, electric vacuum
pump including bracket, and vent
hose, if equipped.
Steering, Suspension, and
Chassis Components
Visually inspect steering,
suspension, and chassis
components for damaged, loose,
or missing parts or signs of wear at
least once a year.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
320 Vehicle Care
Before using cleaners, read and
follow all safety instructions on the
label. While cleaning the interior,
open the doors and windows to get
proper ventilation.
To prevent damage, do not clean
the interior using the following
cleaners or techniques:
.Never use a razor or any other
sharp object to remove soil from
any interior surface.
. Never use a brush with stiff
bristles.
. Never rub any surface
aggressively or with too much
pressure.
. Do not use laundry detergents or
dishwashing soaps with
degreasers. For liquid cleaners,
use approximately 20 drops per
3.8 L (1 gal) of water.
A concentrated soap solution will
create streaks and attract dirt.
Do not use solutions that contain
strong or caustic soap.
. Do not heavily saturate the
upholstery when cleaning. .
Do not use solvents or cleaners
containing solvents.
Interior Glass
To clean, use a terry cloth fabric
dampened with water. Wipe droplets
left behind with a clean dry cloth.
If necessary, use a commercial
glass cleaner after cleaning with
plain water.
Caution
To prevent scratching, never use
abrasive cleaners on automotive
glass. Abrasive cleaners or
aggressive cleaning may damage
the rear window defogger.
Cleaning the windshield with water
during the first three to six months
of ownership will reduce tendency
to fog.
Speaker Covers
Vacuum around a speaker cover
gently, so that the speaker will not
be damaged. Clean spots with water
and mild soap.
Coated Moldings
Coated moldings should be cleaned.
. When lightly soiled, wipe with a
sponge or soft, lint-free cloth
dampened with water.
. When heavily soiled, use warm
soapy water.
Fabric/Carpet/Suede
Start by vacuuming the surface
using a soft brush attachment. If a
rotating vacuum brush attachment is
being used, only use it on the floor
carpet. Before cleaning, gently
remove as much of the soil as
possible:
.Gently blot liquids with a paper
towel. Continue blotting until no
more soil can be removed.
. For solid soils, remove as much
as possible prior to vacuuming.
To clean:
1. Saturate a clean, lint-free colorfast cloth with water.
Microfiber cloth is
recommended to prevent lint
transfer to the fabric or carpet.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
Vehicle Care 321
2. Remove excess moisture bygently wringing until water does
not drip from the cleaning cloth.
3. Start on the outside edge of the soil and gently rub toward the
center. Fold the cleaning cloth
to a clean area frequently to
prevent forcing the soil in to the
fabric.
4. Continue gently rubbing the soiled area until there is no
longer any color transfer from
the soil to the cleaning cloth.
5. If the soil is not completely removed, use a mild soap
solution followed only by plain
water.
If the soil is not completely
removed, it may be necessary to
use a commercial upholstery
cleaner or spot lifter. Test a small
hidden area for colorfastness before
using a commercial upholstery
cleaner or spot lifter. If ring
formation occurs, clean the entire
fabric or carpet.
After cleaning, use a paper towel to
blot excess moisture.Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
Use a microfiber cloth on high gloss
surfaces or vehicle displays. First,
use a soft bristle brush to remove
dirt that can scratch the surface.
Then gently clean by rubbing with a
microfiber cloth. Never use window
cleaners or solvents. Periodically
hand wash the microfiber cloth
separately, using mild soap. Do not
use bleach or fabric softener. Rinse
thoroughly and air dry before
next use.
Caution
Do not attach a device with a
suction cup to the display. This
may cause damage and would
not be covered by the vehicle
warranty.
Instrument Panel, Leather,
Vinyl, Other Plastic Surfaces,
Low Gloss Paint Surfaces, and
Natural Open Pore Wood
Surfaces
Use a soft microfiber cloth
dampened with water to remove
dust and loose dirt. For a more
thorough cleaning, use a soft
microfiber cloth dampened with a
mild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as
well as other interior surfaces,
may cause permanent damage.
Wipe excess moisture from these
surfaces after cleaning and allow
them to dry naturally. Never use
heat, steam, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change (Continued)

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
Service and Maintenance 325
frequent checks and services. The
Additional Required Services -
Normal are for vehicles that:
.Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
0 198.
. Are driven on reasonable road
surfaces within legal driving
limits.
. Use the recommended fuel. See
Fuel 0237.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Normal chart.
The Additional Required Services -
Severe are for vehicles that are:
. Mainly driven in heavy city traffic
in hot weather.
. Mainly driven in hilly or
mountainous terrain.
. Frequently towing a trailer.
. Used for high speed or
competitive driving. .
Used for taxi, police, or delivery
service.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Severe chart.
{Warning
Performing maintenance work can
be dangerous and can cause
serious injury. Perform
maintenance work only if the
required information, proper tools,
and equipment are available.
If they are not, see your dealer to
have a trained technician do the
work. See Doing Your Own
Service Work 0250.
Maintenance
Schedule
Owner Checks and Services
For CNG equipped vehicles, also
see the maintenance schedule
section in the Impala Bi-Fuel
supplement.
At Each Fuel Stop
.
Check the engine oil level. See
Engine Oil 0255.
Once a Month
. Check the tire inflation
pressures. See Tire Pressure
0 290.
. Inspect the tires for wear. See
Tire Inspection 0296.
. Check the windshield washer
fluid level. See Washer Fluid
0 265.
Engine Oil Change
When the CHANGE ENGINE OIL
SOON message displays, have the
engine oil and filter changed within
the next 1 000 km/600 mi. If driven

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
344 Customer Information
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.Membership Benefits
E(Vehicle Information) :
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information) :
View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I(Service History) : View and
print dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information) : Select a preferred
dealer and view locations, maps,
phone numbers, and hours.
r(Warranty Tracking
Information) : Track your vehicle’s
warranty information.
J(Recall Information) : View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 337.
H(Other Account Information) :
View GM Card, SiriusXM Satellite
radio, and OnStar account
information (if equipped).
F(Live Chat Support) : Chat with
online help representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download owner manuals.
. Find the
Chevrolet-recommended
maintenance services.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
346 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
Customer Information 349
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state‐of‐the‐art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs by using
aftermarket collision parts. Some
insurance companies will notspecify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
345.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
350 Customer Information
If the airbag has inflated, seeWhat
Will You See after an Airbag
Inflates? 074.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
(US and Canada Only)
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Manual.
RETAIL SELL PRICE: $35.00
–
$40.00 (U.S.) plus handling and
shipping fees.
Without Pouch: Owner Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
368 Index
DrivingAssistance Systems . . . . . . . . . . 230
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 242
Defensive . . . . . . . . . . . . . . . . . . . . . 192
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 192
For Better Fuel Economy . . . . . . . 26
Hill and Mountain Roads . . . . . . 195
If the Vehicle is Stuck . . . . . . . . . 197
Loss of Control . . . . . . . . . . . . . . . 194
Off-Road Recovery . . . . . . . . . . . 193
Track Events and Competitive . . . . . . . . . . . . . . . . . 194
Vehicle Load Limits . . . . . . . . . . . 198
Wet Roads . . . . . . . . . . . . . . . . . . . 195
Winter . . . . . . . . . . . . . . . . . . . . . . . . 196
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 184
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 239
Electric Parking Brake Light . . . . 122
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 246
Electrical System Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 277
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 276 Electrical System (cont'd)
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 280
Overload . . . . . . . . . . . . . . . . . . . . . 276
Emergency OnStar
®. . . . . . . . . . . . . . . . . . . . . . 356
Engine Air Cleaner/Filter . . . . . . . . . . . . . 259
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 120
Compartment Overview . . . . . . . 252
Coolant . . . . . . . . . . . . . . . . . . . . . . . 261
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . .117
Cooling System . . . . . . . . . . . . . . . 260
Cooling System Messages . . . 132
Drive Belt Routing . . . . . . . . . . . . 340
Exhaust . . . . . . . . . . . . . . . . . . . . . . 210
Heater . . . . . . . . . . . . . . . . . . . . . . . . 207
Oil Life System . . . . . . . . . . . . . . . 257
Oil Messages . . . . . . . . . . . . . . . . . 132
Oil Pressure Light . . . . . . . . . . . . 125
Overheated Protection Operating Mode . . . . . . . . . . . . . 265
Overheating . . . . . . . . . . . . . . . . . . 264
Power Messages . . . . . . . . . . . . . 133
Running While Parked . . . . . . . . 210
Starting . . . . . . . . . . . . . . . . . . . . . . . 204 Entry Lighting . . . . . . . . . . . . . . . . . . . 153
Equipment, Towing . . . . . . . . . . . . . 246
Event Data Recorders . . . . . . . . . . 353
Exit Lighting . . . . . . . . . . . . . . . . . . . . 153
Extender, Safety Belt . . . . . . . . . . . . 67
Exterior Lamp Controls . . . . . . . . . 148
Exterior Lamps Off Reminder . . . 149
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 154
F
FeaturesMemory . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter, Engine Air Cleaner . . . . . . . . . . . 259
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 149
Flashers, Hazard Warning . . . . . . 150
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 302 Changing . . . . . . . . . . . . . . . . . . . . . 304
FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 322
Fluid Automatic Transmission . . . . . . 258
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 267
Washer . . . . . . . . . . . . . . . . . . . . . . . 265
Folding Mirrors . . . . . . . . . . . . . . . . . . 46
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 230