ESP CHEVROLET IMPALA 2017 10.G Owner's Guide

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
Vehicle Care 293
Warning (Continued)
to be driven at high speeds, make
sure the tires are rated for
high-speed operation, are in
excellent condition, and are set to
the correct cold tire inflation
pressure for the vehicle load.
Vehicles with P245/45R19 and
P245/40R20 size tires require
inflation pressure adjustment when
driving the vehicle at speeds of
160 km/h (100 mph) or higher. Set
the cold inflation pressure to
270 kPa (39 psi).
Return the tires to the
recommended cold tire inflation
pressure when high-speed driving
has ended. See Vehicle Load Limits
0 199 andTire Pressure 0291.
Tire Pressure Monitor
System
The Tire Pressure Monitor System
(TPMS) uses radio and sensor
technology to check tire pressure
levels. The TPMS sensors monitor the air pressure in your tires and
transmit tire pressure readings to a
receiver located in the vehicle.
Each tire, including the spare (if
provided), should be checked
monthly when cold and inflated to
the inflation pressure recommended
by the vehicle manufacturer on the
vehicle placard or tire inflation
pressure label. (If your vehicle has
tires of a different size than the size
indicated on the vehicle placard or
tire inflation pressure label, you
should determine the proper tire
inflation pressure for those tires.)
As an added safety feature, your
vehicle has been equipped with a
tire pressure monitoring system
(TPMS) that illuminates a low tire
pressure telltale when one or more
of your tires is significantly
under-inflated.
Accordingly, when the low tire
pressure telltale illuminates, you
should stop and check your tires as
soon as possible, and inflate them
to the proper pressure. Driving on a
significantly under-inflated tire
causes the tire to overheat and can
lead to tire failure. Under-inflation
also reduces fuel efficiency and tire
tread life, and may affect the
vehicle's handling and stopping
ability.
Please note that the TPMS is not a
substitute for proper tire
maintenance, and it is the driver's
responsibility to maintain correct tire
pressure, even if under-inflation has
not reached the level to trigger
illumination of the TPMS low tire
pressure telltale.
Your vehicle has also been
equipped with a TPMS malfunction
indicator to indicate when the
system is not operating properly.
The TPMS malfunction indicator is
combined with the low tire pressure
telltale. When the system detects a
malfunction, the telltale will flash for
approximately one minute and then
remain continuously illuminated.
This sequence will continue upon
subsequent vehicle start-ups as
long as the malfunction exists.
When the malfunction indicator is
illuminated, the system may not be
able to detect or signal low tire

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
Vehicle Care 301
Traffic Safety Administration
(NHTSA), which grades tires by
treadwear, traction, and
temperature performance. This
applies only to vehicles sold in
the United States. The grades
are molded on the sidewalls of
most passenger car tires. The
Uniform Tire Quality Grading
(UTQG) system does not apply
to deep tread, winter tires,
compact spare tires, tires with
nominal rim diameters of
10 to 12 inches (25 to 30 cm),
or to some limited-production
tires.
While the tires available on
General Motors passenger cars
and light trucks may vary with
respect to these grades, they
must also conform to federal
safety requirements and
additional General Motors Tire
Performance Criteria (TPC)
standards.Quality grades can be found
where applicable on the tire
sidewall between tread shoulder
and maximum section width. For
example:
Treadwear 200 Traction AA
Temperature A
All Passenger Car Tires Must
Conform to Federal Safety
Requirements In Addition To
These Grades.
Treadwear
The treadwear grade is a
comparative rating based on the
wear rate of the tire when tested
under controlled conditions on a
specified government test
course. For example, a tire
graded 150 would wear one and
one-half (1½) times as well on
the government course as a tire
graded 100. The relative
performance of tires depends
upon the actual conditions of
their use, however, and may
depart significantly from thenorm due to variations in driving
habits, service practices and
differences in road
characteristics and climate.
Traction
The traction grades, from
highest to lowest, are AA, A, B,
and C. Those grades represent
the tire's ability to stop on wet
pavement as measured under
controlled conditions on
specified government test
surfaces of asphalt and
concrete. A tire marked C may
have poor traction performance.
Warning: The traction grade
assigned to this tire is based on
straight-ahead braking traction
tests, and does not include
acceleration, cornering,
hydroplaning, or peak traction
characteristics.
Temperature
The temperature grades are A
(the highest), B, and C,
representing the tire's resistance

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
302 Vehicle Care
to the generation of heat and its
ability to dissipate heat when
tested under controlled
conditions on a specified indoor
laboratory test wheel. Sustained
high temperature can cause the
material of the tire to degenerate
and reduce tire life, and
excessive temperature can lead
to sudden tire failure. The grade
C corresponds to a level of
performance which all
passenger car tires must meet
under the Federal Motor Safety
Standard No. 109. Grades B and
A represent higher levels of
performance on the laboratory
test wheel than the minimum
required by law. Warning: The
temperature grade for this tire is
established for a tire that is
properly inflated and not
overloaded. Excessive speed,
underinflation, or excessive
loading, either separately or in
combination, can cause heat
buildup and possible tire failure.Wheel Alignment and Tire
Balance
The tires and wheels were aligned
and balanced at the factory to
provide the longest tire life and best
overall performance. Adjustments to
wheel alignment and tire balancing
are not necessary on a regular
basis. Consider an alignment check
if there is unusual tire wear or the
vehicle is significantly pulling to one
side or the other. Some slight pull to
the left or right, depending on the
crown of the road and/or other road
surface variations such as troughs
or ruts, is normal. If the vehicle is
vibrating when driving on a smooth
road, the tires and wheels may need
to be rebalanced. See your dealer
for proper diagnosis.
Wheel Replacement
Replace any wheel that is bent,
cracked, or badly rusted or
corroded. If wheel nuts keep coming
loose, the wheel, wheel bolts, and
wheel nuts should be replaced.
If the wheel leaks air, replace it.Some aluminum wheels can be
repaired. See your dealer if any of
these conditions exist.
Your dealer will know the kind of
wheel that is needed.
Each new wheel should have the
same load-carrying capacity,
diameter, width, offset, and be
mounted the same way as the one it
replaces.
Replace wheels, wheel bolts, wheel
nuts, or Tire Pressure Monitor
System (TPMS) sensors with new
GM original equipment parts.
{Warning
Using the wrong replacement
wheels, wheel bolts, or wheel
nuts can be dangerous. It could
affect the braking and handling of
the vehicle. Tires can lose air,
and cause loss of control, causing
a crash. Always use the correct
wheel, wheel bolts, and wheel
nuts for replacement.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
Vehicle Care 303
Caution
The wrong wheel can also cause
problems with bearing life, brake
cooling, speedometer or
odometer calibration, headlamp
aim, bumper height, vehicle
ground clearance, and tire or tire
chain clearance to the body and
chassis.
Used Replacement Wheels
{Warning
Replacing a wheel with a used
one is dangerous. How it has
been used or how far it has been
driven may be unknown. It could
fail suddenly and cause a crash.
When replacing wheels, use a
new GM original equipment
wheel.
Tire Chains
{Warning
Do not use tire chains. There is
not enough clearance. Tire chains
used on a vehicle without the
proper amount of clearance can
cause damage to the brakes,
suspension, or other vehicle
parts. The area damaged by the
tire chains could cause loss of
control and a crash.
Use another type of traction
device only if its manufacturer
recommends it for the vehicle's
tire size combination and road
conditions. Follow that
manufacturer's instructions. To
avoid vehicle damage, drive slow
and readjust or remove the
traction device if it contacts the
vehicle. Do not spin the wheels.
If traction devices are used, install
them on the front tires.
If a Tire Goes Flat
It is unusual for a tire to blow out
while driving, especially if the tires
are maintained properly. SeeTires
0 283. If air goes out of a tire, it is
much more likely to leak out slowly.
But if there ever is a blowout, here
are a few tips about what to expect
and what to do:
If a front tire fails, the flat tire
creates a drag that pulls the vehicle
toward that side. Take your foot off
the accelerator pedal and grip the
steering wheel firmly. Steer to
maintain lane position, and then
gently brake to a stop, well off the
road, if possible.
A rear blowout, particularly on a
curve, acts much like a skid and
may require the same correction as
used in a skid. Stop pressing the
accelerator pedal and steer to
straighten the vehicle. It may be
very bumpy and noisy. Gently brake
to a stop, well off the road,
if possible.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
310 Vehicle Care
The compact spare is for temporary
use only. Replace the compact
spare tire with a full-size tire as
soon as you can.
Compact Spare Tire
{Warning
Driving with more than one
compact spare tire at a time could
result in loss of braking and
handling. This could lead to a
crash and you or others could be
injured. Use only one compact
spare tire at a time.
If this vehicle has a compact spare
tire, it was fully inflated when new;
however, it can lose air over time.
Check the inflation pressure
regularly. It should be 420 kPa
(60 psi).
Stop as soon as possible and check
that the spare tire is correctly
inflated after being installed on the
vehicle. The compact spare tire is
designed for temporary use only.
The vehicle will perform differently with the spare tire installed and it is
recommended that the vehicle
speed be limited to 80 km/h
(50 mph). To conserve the tread of
the spare tire, have the standard tire
repaired or replaced as soon as
convenient and return the spare tire
to the storage area.
When using a compact spare tire,
the AWD (if equipped), ABS, and
Traction Control systems may
engage until the spare tire is
recognized by the vehicle,
especially on slippery roads. Adjust
driving to reduce possible
wheel slip.
Caution
When the compact spare is
installed, do not take the vehicle
through an automatic car wash
with guide rails. The compact
spare can get caught on the rails
which can damage the tire, wheel,
and other parts of the vehicle.
Do not use the compact spare on
other vehicles. Do not mix the compact spare tire or
wheel with other wheels or tires.
They will not fit. Keep the spare tire
and its wheel together.
Caution
Tire chains will not fit the compact
spare. Using them can damage
the vehicle and the chains. Do not
use tire chains on the compact
spare.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
Vehicle Care 323
Instrument Panel, Leather,
Vinyl, Other Plastic Surfaces,
Low Gloss Paint Surfaces, and
Natural Open Pore Wood
Surfaces
Use a soft microfiber cloth
dampened with water to remove
dust and loose dirt. For a more
thorough cleaning, use a soft
microfiber cloth dampened with a
mild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as
well as other interior surfaces,
may cause permanent damage.
Wipe excess moisture from these
surfaces after cleaning and allow
them to dry naturally. Never use
heat, steam, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change(Continued)
Caution (Continued)
the appearance and feel of
leather or soft trim, and are not
recommended.
Do not use cleaners that increase
gloss, especially on the instrument
panel. Reflected glare can decrease
visibility through the windshield
under certain conditions.
Caution
Use of air fresheners may cause
permanent damage to plastics
and painted surfaces. If an air
freshener comes in contact with
any plastic or painted surface in
the vehicle, blot immediately and
clean with a soft cloth dampened
with a mild soap solution.
Damage caused by air fresheners
would not be covered by the
vehicle warranty.
Cargo Cover and
Convenience Net
Wash with warm water and mild
detergent. Do not use chlorine
bleach. Rinse with cold water, and
then dry completely.
Care of Safety Belts
Keep belts clean and dry.
{Warning
Do not bleach or dye safety belt
webbing. It may severely weaken
the webbing. In a crash, they
might not be able to provide
adequate protection. Clean and
rinse safety belt webbing only
with mild soap and lukewarm
water. Allow the webbing to dry.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
Service and Maintenance 325
Service and
Maintenance
General Information
General Information . . . . . . . . . . 325
Maintenance Schedule
Maintenance Schedule . . . . . . . 326
Special Application Services
Special ApplicationServices . . . . . . . . . . . . . . . . . . . . 332
Additional Maintenance
and Care
Additional Maintenanceand Care . . . . . . . . . . . . . . . . . . . . 332
Recommended Fluids,
Lubricants, and Parts
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 335
Maintenance Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . 336
Maintenance Records
Maintenance Records . . . . . . . . 337
General Information
Your vehicle is an important
investment. This section describes
the required maintenance for the
vehicle. Follow this schedule to help
protect against major repair
expenses resulting from neglect or
inadequate maintenance. It may
also help to maintain the value of
the vehicle if it is sold. It is the
responsibility of the owner to have
all required maintenance performed.
Your dealer has trained technicians
who can perform required
maintenance using genuine
replacement parts. They have
up-to-date tools and equipment for
fast and accurate diagnostics. Many
dealers have extended evening and
Saturday hours, courtesy
transportation, and online
scheduling to assist with service
needs.
Your dealer recognizes the
importance of providing
competitively priced maintenance
and repair services. With trained
technicians, the dealer is the place
for routine maintenance such as oil changes and tire rotations and
additional maintenance items like
tires, brakes, batteries, and wiper
blades.
Caution
Damage caused by improper
maintenance can lead to costly
repairs and may not be covered
by the vehicle warranty.
Maintenance intervals, checks,
inspections, recommended fluids,
and lubricants are important to
keep the vehicle in good working
condition.
The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 12 000 km/7,500 mi.
Proper vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions.
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
342 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 342
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 344
Customer Assistance for Text Telephone (TTY) Users . . . . . 345
Online Owner Center . . . . . . . . . 345
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 346
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 346
Scheduling Service Appointments . . . . . . . . . . . . . . . 348
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 348
Collision Damage Repair . . . . . 349
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 351
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 352
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 353 Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 353
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 353
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 354
Event Data Recorders . . . . . . . . 354
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 355
Infotainment System . . . . . . . . . . 355
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
Customer Information 347
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty. .
Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
348 Customer Information
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled
“Limited Warranty and
Owner Assistance Information” furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs