cover CHEVROLET IMPALA 2019 Manual PDF

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Vehicle Care 291
Caution
Machine compounding or
aggressive polishing on a
basecoat/clearcoat paint finish
may damage it. Use only
non-abrasive waxes and polishes
that are made for a basecoat/
clearcoat paint finish on the
vehicle.
To keep the paint finish looking new,
keep the vehicle garaged or
covered whenever possible.
Protecting Exterior Bright Metal
Moldings
Caution
Failure to clean and protect the
bright metal moldings can result
in a hazy white finish or pitting.
This damage would not be
covered by the vehicle warranty. The bright metal moldings on the
vehicle are aluminum, chrome or
stainless steel. To prevent damage
always follow these cleaning
instructions:
.
Be sure the molding is cool to
the touch before applying any
cleaning solution.
. Use only approved cleaning
solutions for aluminum, chrome
or stainless steel. Some
cleaners are highly acidic or
contain alkaline substances and
can damage the moldings.
. Always dilute a concentrated
cleaner according to the
manufacturer ’s instructions.
. Do not use cleaners that are not
intended for automotive use.
. Use a nonabrasive wax on the
vehicle after washing to protect
and extend the molding finish.
Cleaning Exterior Lamps/
Lenses, Emblems, Decals, and
Stripes
Use only lukewarm or cold water, a
soft cloth, and a car washing soap
to clean exterior lamps, lenses,
emblems, decals, and stripes.
Follow instructions under "Washing
the Vehicle" previously in this
section.
Lamp covers are made of plastic,
and some have a UV protective
coating. Do not clean or wipe them
while they are dry.
Do not use any of the following on
lamp covers:
.
Abrasive or caustic agents.
. Washer fluids and other cleaning
agents in higher concentrations
than suggested by the
manufacturer.
. Solvents, alcohols, fuels,
or other harsh cleaners.
. Ice scrapers or other hard items.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
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292 Vehicle Care
.Aftermarket appearance caps or
covers while the lamps are
illuminated, due to excessive
heat generated.
Caution
Failure to clean lamps properly
can cause damage to the lamp
cover that would not be covered
by the vehicle warranty.
Air Intakes
Clear debris from the air intakes,
between the hood and windshield,
when washing the vehicle.
Shutter System
The vehicle may have a shutter
system designed to help increase
fuel economy. Keep the shutter
system clean for proper operation.
Windshield and Wiper Blades
Clean the outside of the windshield
with glass cleaner.
Clean rubber blades using lint-free
cloth or paper towel soaked with
windshield washer fluid or a mild
detergent. Wash the windshield
thoroughly when cleaning the
blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax
treatments may cause wiper
streaking.
Replace the wiper blades if they are
worn or damaged. Damage can be
caused by extreme dusty
conditions, sand, salt, heat, sun,
snow, and ice.
Clear ice and snow from the wiper
blades before using them. If frozen
to the windshield, carefully loosen
them or thaw them. Damaged wiper
blades should be replaced. See
Wiper Blade Replacement
0243.
Heavy snow or ice can overload the
wipers. If the wiper motor overheats,
the windshield wipers will stop until
the motor cools and the wiper
control is turned off. See Electrical
System Overload 0250.
Weatherstrips
Apply weatherstrip lubricant on
weatherstrips to make them last
longer, seal better, and not stick or
squeak. Lubricate weatherstrips at
least once a year. Hot. dry climates
may require more frequent
application. Black marks from

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Vehicle Care 293
rubber material on painted surfaces
can be removed by rubbing with a
clean cloth. SeeRecommended
Fluids and Lubricants 0309.
Tires
Use a stiff brush with tire cleaner to
clean the tires.
Caution
Using petroleum-based tire
dressing products on the vehicle
may damage the paint finish and/
or tires. When applying a tire
dressing, always wipe off any
overspray from all painted
surfaces on the vehicle.
Wheels and Wheel Trim
Use a soft, clean cloth with mild
soap and water to clean the wheels.
After rinsing thoroughly with clean
water, dry with a soft, clean towel.
A wax may then be applied.
Caution
Chrome wheels and chrome
wheel trim may be damaged if the
vehicle is not washed after driving
on roads that have been sprayed
with magnesium chloride or
calcium chloride. These are used
on roads for conditions such as
dust and ice. Always wash the
chrome with soap and water after
exposure.
Caution
To avoid surface damage on
wheels and wheel trim, do not
use strong soaps, chemicals,
abrasive polishes, cleaners,
or brushes. Use only GM
approved cleaners. Do not drive
the vehicle through an automatic
car wash that uses silicone
carbide tire/wheel cleaning
(Continued)
Caution (Continued)
brushes. Damage could occur
and the repairs would not be
covered by the vehicle warranty.
Brake System
Visually inspect brake lines and
hoses for proper hook-up, binding,
leaks, cracks, chafing, etc. Inspect
disc brake pads for wear and rotors
for surface condition. Inspect drum
brake linings/shoes for wear or
cracks. Inspect all other brake parts.
Steering, Suspension, and
Chassis Components
Visually inspect steering,
suspension, and chassis
components for damaged, loose,
or missing parts or signs of wear at
least once a year.
Inspect power steering for proper
hook-up, binding, leaks, cracks,
chafing, etc.
Visually check constant velocity joint
boots and axle seals for leaks.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
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Vehicle Care 295
To prevent damage, do not clean
the interior using the following
cleaners or techniques:
.Never use a razor or any other
sharp object to remove soil from
any interior surface.
. Never use a brush with stiff
bristles.
. Never rub any surface
aggressively or with too much
pressure.
. Do not use laundry detergents or
dishwashing soaps with
degreasers. For liquid cleaners,
use approximately 20 drops per
3.8 L (1 gal) of water.
A concentrated soap solution will
create streaks and attract dirt.
Do not use solutions that contain
strong or caustic soap.
. Do not heavily saturate the
upholstery when cleaning.
. Do not use solvents or cleaners
containing solvents.Interior Glass
To clean, use a terry cloth fabric
dampened with water. Wipe droplets
left behind with a clean dry cloth.
If necessary, use a commercial
glass cleaner after cleaning with
plain water.
Caution
To prevent scratching, never use
abrasive cleaners on automotive
glass. Abrasive cleaners or
aggressive cleaning may damage
the rear window defogger.
Cleaning the windshield with water
during the first three to six months
of ownership will reduce tendency
to fog.
Speaker Covers
Vacuum around a speaker cover
gently, so that the speaker will not
be damaged. Clean spots with water
and mild soap.
Coated Moldings
Coated moldings should be cleaned.
. When lightly soiled, wipe with a
sponge or soft, lint-free cloth
dampened with water.
. When heavily soiled, use warm
soapy water.
Fabric/Carpet/Suede
Start by vacuuming the surface
using a soft brush attachment. If a
rotating vacuum brush attachment is
being used, only use it on the floor
carpet. Before cleaning, gently
remove as much of the soil as
possible:
.Gently blot liquids with a paper
towel. Continue blotting until no
more soil can be removed.
. For solid soils, remove as much
as possible prior to vacuuming.
To clean:
1. Saturate a clean, lint-free colorfast cloth with water.
Microfiber cloth is
recommended to prevent lint
transfer to the fabric or carpet.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
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296 Vehicle Care
2. Remove excess moisture bygently wringing until water does
not drip from the cleaning cloth.
3. Start on the outside edge of the soil and gently rub toward the
center. Fold the cleaning cloth
to a clean area frequently to
prevent forcing the soil in to the
fabric.
4. Continue gently rubbing the soiled area until there is no
longer any color transfer from
the soil to the cleaning cloth.
5. If the soil is not completely removed, use a mild soap
solution followed only by plain
water.
If the soil is not completely
removed, it may be necessary to
use a commercial upholstery
cleaner or spot lifter. Test a small
hidden area for colorfastness before
using a commercial upholstery
cleaner or spot lifter. If ring
formation occurs, clean the entire
fabric or carpet.
After cleaning, use a paper towel to
blot excess moisture.Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
Use a microfiber cloth on high gloss
surfaces or vehicle displays. First,
use a soft bristle brush to remove
dirt that can scratch the surface.
Then gently clean by rubbing with a
microfiber cloth. Never use window
cleaners or solvents. Periodically
hand wash the microfiber cloth
separately, using mild soap. Do not
use bleach or fabric softener. Rinse
thoroughly and air dry before
next use.
Caution
Do not attach a device with a
suction cup to the display. This
may cause damage and would
not be covered by the vehicle
warranty.
Instrument Panel, Leather,
Vinyl, Other Plastic Surfaces,
Low Gloss Paint Surfaces, and
Natural Open Pore Wood
Surfaces
Use a soft microfiber cloth
dampened with water to remove
dust and loose dirt. For a more
thorough cleaning, use a soft
microfiber cloth dampened with a
mild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as
well as other interior surfaces,
may cause permanent damage.
Wipe excess moisture from these
surfaces after cleaning and allow
them to dry naturally. Never use
heat, steam, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change (Continued)

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
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Vehicle Care 297
Caution (Continued)
the appearance and feel of
leather or soft trim, and are not
recommended.
Do not use cleaners that increase
gloss, especially on the instrument
panel. Reflected glare can decrease
visibility through the windshield
under certain conditions.
Caution
Use of air fresheners may cause
permanent damage to plastics
and painted surfaces. If an air
freshener comes in contact with
any plastic or painted surface in
the vehicle, blot immediately and
clean with a soft cloth dampened
with a mild soap solution.
Damage caused by air fresheners
would not be covered by the
vehicle warranty.
Cargo Cover and
Convenience Net
If equipped, wash with warm water
and mild detergent. Do not use
chlorine bleach. Rinse with cold
water, and then dry completely.
Care of Seat Belts
Keep belts clean and dry.
{Warning
Do not bleach or dye seat belt
webbing. It may severely weaken
the webbing. In a crash, they
might not be able to provide
adequate protection. Clean and
rinse seat belt webbing only with
mild soap and lukewarm water.
Allow the webbing to dry.
Floor Mats
{Warning
If a floor mat is the wrong size or
is not properly installed, it can
interfere with the pedals.
Interference with the pedals can
cause unintended acceleration
and/or increased stopping
distance which can cause a crash
and injury. Make sure the floor
mat does not interfere with the
pedals.
Use the following guidelines for
proper floor mat usage:
. The original equipment floor
mats were designed for your
vehicle. If the floor mats need
replacing, it is recommended
that GM certified floor mats be
purchased. Non-GM floor mats
may not fit properly and may
interfere with the pedals. Always
check that the floor mats do not
interfere with the pedals.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
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Service and Maintenance 299
Service and
Maintenance
General Information
General Information . . . . . . . . . . 299
Maintenance Schedule
Maintenance Schedule . . . . . . . 301
Special Application Services
Special ApplicationServices . . . . . . . . . . . . . . . . . . . . 306
Additional Maintenance
and Care
Additional Maintenanceand Care . . . . . . . . . . . . . . . . . . . . 306
Recommended Fluids,
Lubricants, and Parts
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 309
Maintenance Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . 310
Maintenance Records
Maintenance Records . . . . . . . . 311
General Information
Your vehicle is an important
investment. This section describes
the required maintenance for the
vehicle. Follow this schedule to help
protect against major repair
expenses resulting from neglect or
inadequate maintenance. It may
also help to maintain the value of
the vehicle if it is sold. It is the
responsibility of the owner to have
all required maintenance performed.
Your dealer has trained technicians
who can perform required
maintenance using genuine
replacement parts. They have
up-to-date tools and equipment for
fast and accurate diagnostics. Many
dealers have extended evening and
Saturday hours, courtesy
transportation, and online
scheduling to assist with service
needs.
Your dealer recognizes the
importance of providing
competitively priced maintenance
and repair services. With trained
technicians, the dealer is the place for routine maintenance such as oil
changes and tire rotations and
additional maintenance items like
tires, brakes, batteries, and wiper
blades.
Caution
Damage caused by improper
maintenance can lead to costly
repairs and may not be covered
by the vehicle warranty.
Maintenance intervals, checks,
inspections, recommended fluids,
and lubricants are important to
keep the vehicle in good working
condition.
Do not have chemical flushes that
are not approved by GM
performed on the vehicle. The
use of flushes, solvents, cleaners,
or lubricants that are not
approved by GM could damage
the vehicle, requiring expensive
repairs that are not covered by
the vehicle warranty.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
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Customer Information 319
.Download owner ’s manuals.
. Find the
Chevrolet-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelchair/scooter lift for the
vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935. General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle .
Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
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320 Customer Information
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
.
Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
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Customer Information 321
.Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service, unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled
“Limited Warranty and
Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.