towing CHEVROLET IMPALA 2020 Owner's Guide

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
194 Driving and Operating
.fully loaded vehicle and trailer
combination
. the trailer
. the trailer tongue
{Warning
You and others could be seriously
injured or killed if the trailer is too
heavy or the trailer brakes are
inadequate for the load. The
vehicle may be damaged, and the
repairs would not be covered by
the vehicle warranty.
Only tow a trailer if all the steps in
this section have been followed.
Ask your dealer for advice and
information about towing a trailer.
Gross Vehicle Weight
Rating (GVWR)
For information about the vehicle's
maximum load capacity, see Vehicle
Load Limits 0147. When calculating
the GVWR with a trailer attached,
the trailer tongue weight must be
included as part of the weight the
vehicle is carrying.
Maximum Trailer Weight
The trailer should never weigh more
than 454 kg (1,000 lb). The
maximum allowable weight of the
trailer may be lower based on the
weight of the passengers and cargo
in your trailer.
Trailer Load Balance
The correct trailer load balance
must be maintained to ensure trailer
stability. Incorrect load balance is a
leading cause of trailer sway.
The trailer tongue weight (1) should
be 10–15% of the loaded trailer
weight (2). Some specific trailer
types, such as boat trailers, fall
outside of this range. Always refer
to the trailer owner ’s manual for the
recommended trailer tongue weight
for each trailer. Never exceed the
maximum loads for your vehicle,
hitch and trailer.
After loading the trailer, separately
weigh the trailer and then the trailer
tongue to see if the weights are
appropriate for your vehicle. If the
trailer weight is too high, it may be
possible to transfer some of the
cargo into your vehicle. If the trailer

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
Driving and Operating 195
tongue weight is too high or too low,
it may be possible to rearrange
some of the cargo inside of the
trailer.
Do not exceed the maximum
allowable tongue weight for your
vehicle. Use the shortest hitch
extension available to position the
hitch ball closer to your vehicle. This
will help reduce the effect of the
trailer tongue weight on the trailer
hitch and the rear axle.
If a cargo carrier is used in the
trailer hitch receiver, choose a
carrier that positions the load as
close to the vehicle as possible.
Make sure the total weight,
including the carrier, is no more than
half of the maximum allowable
tongue weight for the vehicle or
227 kg (500 lb), whichever is less.
Ask your dealer for trailering
information or assistance.Towing Equipment
Hitches
Always use the correct hitch
equipment for your vehicle.
Crosswinds, large trucks going by,
and rough roads can affect the
trailer and the hitch.
Never attach rental hitches or other
bumper-type hitches. Only use
frame-mounted hitches that do not
attach to the bumper.
Always seal any holes in your
vehicle if the trailer hitch removed.
If not sealed, dirt, water, and carbon
monoxide (CO) from the exhaust
may enter your vehicle. SeeEngine
Exhaust 0157.
Consider using mechanical sway
controls with any trailer. Ask a
trailering professional about sway
controls or refer to the trailer
manufacturer's recommendations
and instructions.
Tires
. Do not tow a trailer while using a
compact spare tire on the
vehicle.
. Tires must be properly inflated to
support loads while towing a
trailer. See Tires0231 for
instructions on proper tire
inflation.
Safety Chains
Always attach chains between the
vehicle and the trailer, and attach
the chains to the holes on the trailer
hitch platform. Instructions about
safety chains may be provided by
the hitch manufacturer or by the
trailer manufacturer.
Cross the safety chains under the
tongue of the trailer to help prevent
the tongue from contacting the road
if it becomes separated from the
hitch. Always leave just enough
slack so the combination can turn.
Never allow safety chains to drag on
the ground.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
196 Driving and Operating
Trailer Brakes
State or local regulations may
require trailers to have their own
braking system if the loaded weight
of the trailer exceeds certain
minimums that can vary from state
to state. Read and follow the
instructions for the trailer brakes so
they are installed, adjusted, and
maintained properly. Never attempt
to tap into your vehicle's hydraulic
brake system. If you do, both the
vehicle anti-lock brakes and the
trailer brakes may not function,
which could result in a crash.
Trailer Lamps
Always check all trailer lamps are
working at the beginning of each
trip, and periodically on longer trips.
Turn Signals When Towing a
Trailer
When properly connected, the trailer
turn signals should will illuminate to
indicate the vehicle is turning,
changing lanes, or stopping. When
towing a trailer, the arrows on the
instrument cluster will illuminateeven if the trailer is not properly
connected or the bulbs are
burned out.
Trailer Tires
Special Trailer (ST) tires differ from
vehicle tires. Trailer tires are
designed with stiff sidewalls to help
prevent sway and to support heavy
loads. These features can make it
difficult to determine if the trailer tire
pressures are low only based on a
visual inspection.
Always check all trailer tire
pressures before each trip when the
tires are cool. Low trailer tire
pressure is a leading cause of trailer
tire blow-outs.
Trailer tires deteriorate over time.
The trailer tire sidewall will show the
week and year the tire was
manufactured. Many trailer tire
manufacturers recommend
replacing tires more than six
years old.
Overloading is another leading
cause of trailer tire blow-outs. Never
load your trailer with more weight
than the tires are designed to
support. The load rating is located
on the trailer tire sidewall.
Always know the maximum speed
rating for the trailer tires before
driving. This may be significantly
lower than the vehicle tire speed
rating. The speed rating may be on
the trailer tire sidewall. If the speed
rating is not shown, the default
trailer tire speed rating is 105 km/h
(65 mph).

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Vehicle Care 199
Uniform Tire QualityGrading . . . . . . . . . . . . . . . . . . . . . 249
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 250
Wheel Replacement . . . . . . . . . . 251
Tire Chains . . . . . . . . . . . . . . . . . . . 251
If a Tire Goes Flat . . . . . . . . . . . . 252
Tire Changing . . . . . . . . . . . . . . . . 253
Compact Spare Tire . . . . . . . . . . 258
Jump Starting
Jump Starting - North
America . . . . . . . . . . . . . . . . . . . . . 259
Towing the Vehicle
Towing the Vehicle . . . . . . . . . . . 262
Recreational VehicleTowing . . . . . . . . . . . . . . . . . . . . . . 262
Appearance Care
Exterior Care . . . . . . . . . . . . . . . . . 264
Interior Care . . . . . . . . . . . . . . . . . . 269
Floor Mats . . . . . . . . . . . . . . . . . . . . 272
General Information
For service and parts needs, visit
your dealer. You will receive
genuine GM parts and GM-trained
and supported service people.
Genuine GM parts have one of
these marks:
California Proposition
65 Warning
{Warning
Most motor vehicles, including
this one, as well as many of its
service parts and fluids, contain
and/or emit chemicals known to
the State of California to cause
cancer and birth defects or other
reproductive harm. Engine
exhaust, many parts and
systems, many fluids, and some
component wear by-products
contain and/or emit these
chemicals. For more information
go to www.P65Warnings.ca.gov/
passenger-vehicle.
See Battery - North America 0216
and
Jump Starting - North America
0 259 and the back cover.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
214 Vehicle Care
distances and/or towing a trailer in
the overheat protection mode
should be avoided.
Washer Fluid
What to Use
When windshield washer fluid is
needed, be sure to read the
manufacturer's instructions before
use. If operating the vehicle in an
area where the temperature may fall
below freezing, use a fluid that has
sufficient protection against
freezing.
Adding Washer Fluid
Open the cap with the washer
symbol on it. Add washer fluid until
the tank is full. SeeEngine
Compartment Overview 0203 for
reservoir location.
Caution
. Do not use washer fluid that
contains any type of water
repellent coating. This can
cause the wiper blades to
chatter or skip.
. Do not use engine coolant
(antifreeze) in the
windshield washer. It can
damage the windshield
washer system and paint.
. Do not mix water with
ready-to-use washer fluid.
Water can cause the
solution to freeze and
damage the washer fluid
tank and other parts of the
washer system.
. When using concentrated
washer fluid, follow the
manufacturer instructions for
adding water.
. Fill the washer fluid tank
only three-quarters full when
it is very cold. This allows
(Continued)
Caution (Continued)
for fluid expansion if
freezing occurs, which could
damage the tank if it is
completely full.
Brakes
Disc brake pads have built-in wear
indicators that make a high-pitched
warning sound when the brake pads
are worn and new pads are needed.
The sound can come and go or can
be heard all the time when the
vehicle is moving, except when
applying the brake pedal firmly.
{Warning
The brake wear warning sound
means that soon the brakes will
not work well. That could lead to
a crash. When the brake wear
warning sound is heard, have the
vehicle serviced.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
262 Vehicle Care
Caution (Continued)
covered by the vehicle warranty.
Always connect and remove the
jumper cables in the correct order,
making sure that the cables do
not touch each other or other
metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle
and removing the jumper cables,
allow it to idle for several minutes.
Towing the Vehicle
Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty. Do not lash
or hook to suspension
components. Use the proper
straps around the tires to secure
the vehicle. Do not drag a locked
wheel/tire. Use tire skates or
dollies under any locked wheel/
tire while loading the vehicle. Do
not use a sling type lift to tow the
vehicle. This could damage the
vehicle.
GM recommends a flatbed tow truck
to transport a disabled vehicle. Use
ramps to help reduce approach
angles, if necessary. A towed
vehicle should have its drive wheels
off the ground. Contact Roadside
Assistance or a professional towing
service if the disabled vehicle must
be towed.
The vehicle is equipped with
specific attachment points to be
used by the towing provider. These
holes may be used to pull the
vehicle from a flat road surface onto
the flatbed tow truck.
Recreational Vehicle
Towing
Recreational vehicle towing means
towing the vehicle behind another
vehicle –such as behind a motor
home. The two most common types
of recreational vehicle towing are
known as dinghy towing and dolly
towing. Dinghy towing is towing the

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Vehicle Care 263
vehicle with all four wheels on the
ground. Dolly towing is towing the
vehicle with two wheels on the
ground and two wheels up on a
device known as a dolly.
Here are some important things to
consider before recreational vehicle
towing:
.Before towing the vehicle,
become familiar with the local
laws that apply to recreational
vehicle towing. These laws may
vary by region.
. What is the towing capacity of
the towing vehicle? Be sure to
read the tow vehicle
manufacturer's
recommendations.
. How far will the vehicle be
towed? Some vehicles have
restrictions on how far and how
long they can tow.
. Does the vehicle have the
proper towing equipment? See
your dealer or trailering
professional for additional advice
and equipment
recommendations. .
Is the vehicle ready to be
towed? Just as preparing the
vehicle for a long trip, make sure
the vehicle is prepared to be
towed.
Caution
Use of a shield mounted in front
of the vehicle grille could restrict
airflow and cause damage to the
transmission. The repairs would
not be covered by the vehicle
warranty. If using a shield, only
use one that attaches to the
towing vehicle.
Dinghy Towing
Caution
If the vehicle is towed with all four
wheels on the ground, the
drivetrain components could be
damaged. The repairs would not
be covered by the vehicle
warranty. Do not tow the vehicle
with all four wheels on the
ground.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
264 Vehicle Care
The vehicle was not designed to be
towed with all four wheels on the
ground. If the vehicle must be
towed, a dolly should be used. See
“Dolly Towing”following.
Dolly Towing
Tow the vehicle with the two rear
wheels on the ground and the front
wheels on a dolly.
To tow the vehicle with two wheels
on the ground and a dolly:
1. Put the front wheels on a dolly.
2. Put the shift lever in P (Park).
3. Secure the vehicle to the dolly.
Caution
Towing the vehicle from the rear
could damage it. Also, repairs
would not be covered by the
vehicle warranty. Never have the
vehicle towed from the rear.
Appearance Care
Exterior Care
Locks
Locks are lubricated at the factory.
Use a de-icing agent only when
absolutely necessary, and have the
locks greased after using. See
Recommended Fluids and
Lubricants 0284.
Washing the Vehicle
To preserve the vehicle's finish,
wash it often and out of direct
sunlight.
Caution
Do not use petroleum-based,
acidic, or abrasive cleaning
agents as they can damage the
vehicle's paint, metal, or plastic
parts. If damage occurs, it would
not be covered by the vehicle
warranty. Approved cleaning
products can be obtained from
(Continued)

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Service and Maintenance 275
The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 12 000 km/7,500 mi.
Proper vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions.
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more
frequent checks and services. The
Additional Required Services -
Normal are for vehicles that:
.Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
0 147.
. Are driven on reasonable road
surfaces within legal driving
limits.
. Use the recommended fuel. See
Recommended Fuel 0185.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Normal chart. The Additional Required Services -
Severe are for vehicles that are:
.
Mainly driven in heavy city traffic
in hot weather.
. Mainly driven in hilly or
mountainous terrain.
. Frequently towing a trailer.
. Used for high speed or
competitive driving.
. Used for taxi, police, or delivery
service.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Severe chart.
{Warning
Performing maintenance work can
be dangerous and can cause
serious injury. Perform
maintenance work only if the
required information, proper tools,
and equipment are available.
If they are not, see your dealer to (Continued)
Warning (Continued)
have a trained technician do the
work. SeeDoing Your Own
Service Work 0200.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Customer Information 295
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will