steering CHEVROLET IMPALA 2020 Service Manual

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
252 Vehicle Care
Warning (Continued)
Use another type of traction
device only if its manufacturer
recommends it for the vehicle's
tire size combination and road
conditions. Follow that
manufacturer's instructions. To
avoid vehicle damage, drive slow
and readjust or remove the
traction device if it contacts the
vehicle. Do not spin the wheels.
If traction devices are used, install
them on the front tires.
If a Tire Goes Flat
It is unusual for a tire to blow out
while driving, especially if the tires
are maintained properly. SeeTires
0 231. If air goes out of a tire, it is
much more likely to leak out slowly.
But if there ever is a blowout, here
are a few tips about what to expect
and what to do:
If a front tire fails, the flat tire
creates a drag that pulls the vehicle
toward that side. Take your foot off the accelerator pedal and grip the
steering wheel firmly. Steer to
maintain lane position, and then
gently brake to a stop, well off the
road, if possible.
A rear blowout, particularly on a
curve, acts much like a skid and
may require the same correction as
used in a skid. Stop pressing the
accelerator pedal and steer to
straighten the vehicle. It may be
very bumpy and noisy. Gently brake
to a stop, well off the road,
if possible.
{Warning
Driving on a flat tire will cause
permanent damage to the tire.
Re-inflating a tire after it has been
driven on while severely
underinflated or flat may cause a
blowout and a serious crash.
Never attempt to re-inflate a tire
that has been driven on while
severely underinflated or flat.
Have your dealer or an authorized
(Continued)
Warning (Continued)
tire service center repair or
replace the flat tire as soon as
possible.
{Warning
Lifting a vehicle and getting under
it to do maintenance or repairs is
dangerous without the
appropriate safety equipment and
training. If a jack is provided with
the vehicle, it is designed only for
changing a flat tire. If it is used for
anything else, you or others could
be badly injured or killed if the
vehicle slips off the jack. If a jack
is provided with the vehicle, only
use it for changing a flat tire.
If a tire goes flat, avoid further tire
and wheel damage by driving slowly
to a level place, well off the road,
if possible. Turn on the hazard
warning flashers. See Hazard
Warning Flashers 0127.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
268 Vehicle Care
Caution
Chrome wheels and chrome
wheel trim may be damaged if the
vehicle is not washed after driving
on roads that have been sprayed
with magnesium chloride or
calcium chloride. These are used
on roads for conditions such as
dust and ice. Always wash the
chrome with soap and water after
exposure.
Caution
To avoid surface damage on
wheels and wheel trim, do not
use strong soaps, chemicals,
abrasive polishes, cleaners,
or brushes. Use only GM
approved cleaners. Do not drive
the vehicle through an automatic
car wash that uses silicon carbide
tire/wheel cleaning brushes.(Continued)
Caution (Continued)
Damage could occur and the
repairs would not be covered by
the vehicle warranty.
Brake System
Visually inspect brake lines and
hoses for proper hook-up, binding,
leaks, cracks, chafing, etc. Inspect
disc brake pads for wear and rotors
for surface condition. Inspect drum
brake linings/shoes for wear or
cracks. Inspect all other brake parts.
Steering, Suspension, and
Chassis Components
Visually inspect steering,
suspension, and chassis
components for damaged, loose,
or missing parts or signs of wear at
least once a year.
Inspect power steering for proper
hook-up, binding, leaks, cracks,
chafing, etc.
Visually check constant velocity joint
boots and axle seals for leaks.
Body Component Lubrication
Lubricate all key lock cylinders,
hood hinges, liftgate hinges, and the
steel fuel door hinge, unless the
components are plastic. Applying
silicone grease on weatherstrips
with a clean cloth will make them
last longer, seal better, and not stick
or squeak.
Underbody Maintenance
At least twice a year, spring and fall,
use plain water to flush any
corrosive materials from the
underbody. Take care to thoroughly
clean any areas where mud and
other debris can collect.
Do not directly power wash the
transfer case and/or front/rear axle
output seals. High pressure water
can overcome the seals and
contaminate the fluid. Contaminated
fluid will decrease the life of the
transfer case and/or axles and
should be replaced.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
276 Service and Maintenance
Maintenance
Schedule
Owner Checks and Services
At Each Fuel Stop
.Check the engine oil level. See
Engine Oil 0204.
Once a Month
. Check the tire inflation
pressures. See Tire Pressure
0 239.
. Inspect the tires for wear. See
Tire Inspection 0245.
. Check the windshield washer
fluid level. See Washer Fluid
0 214.
Engine Oil Change
When the CHANGE ENGINE OIL
SOON message displays, have the
engine oil and filter changed within
the next 1 000 km/600 mi. If driven
under the best conditions, the
engine oil life system may not
indicate the need for vehicle service
for up to a year. The engine oil and filter must be changed at least once
a year and the oil life system must
be reset. Your trained dealer
technician can perform this work.
If the engine oil life system is reset
accidentally, service the vehicle
within 5 000 km/3,000 mi since the
last service. Reset the oil life
system when the oil is changed.
See
Engine Oil Life System 0206.
Air Conditioning Desiccant
(Replace Every Seven Years)
The air conditioning system requires
maintenance every seven years.
This service requires replacement of
the desiccant to help the longevity
and efficient operation of the air
conditioning system. This service
can be complex. See your dealer.
Tire Rotation and Required
Services Every 12 000 km/
7,500 mi
Rotate the tires, if recommended for
the vehicle, and perform the
following services. See Tire
Rotation 0245. .
Check engine oil level and oil
life percentage. If needed,
change engine oil and filter, and
reset oil life system. See Engine
Oil 0204 and
Engine Oil Life System 0206.
. Check engine coolant level. See
Cooling System 0209.
. Check windshield washer fluid
level. See Washer Fluid 0214.
. Check tire inflation pressures.
See Tire Pressure 0239.
. Inspect tire wear. See Tire
Inspection 0245.
. Visually check for fluid leaks.
. Inspect engine air cleaner filter.
See Engine Air Cleaner/Filter
0 208.
. Inspect brake system. See
Exterior Care 0264.
. Visually inspect steering,
suspension, and chassis
components for damage,
including cracks or tears in the
rubber boots, loose or missing

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Service and Maintenance 277
parts, or signs of wear at least
once a year. SeeExterior Care
0 264.
. Inspect power steering for
proper attachment, connections,
binding, leaks, cracks,
chafing, etc.
. Visually inspect halfshafts and
drive shafts for excessive wear,
lubricant leaks, and/or damage
including: tube dents or cracks,
constant velocity joint or
universal joint looseness,
cracked or missing boots, loose
or missing boot clamps, center
bearing excessive looseness,
loose or missing fasteners, and
axle seal leaks.
. Check restraint system
components. See Safety System
Check 050.
. Visually inspect fuel system for
damage or leaks.
. Visually inspect exhaust system
and nearby heat shields for
loose or damaged parts. .
Lubricate body components. See
Exterior Care 0264.
. Check starter switch. See Starter
Switch Check 0217.
. Check automatic transmission
shift lock control function. See
Automatic Transmission Shift
Lock Control Function Check
0217.
. Check parking brake and
automatic transmission park
mechanism. See Park Brake and
P (Park) Mechanism Check
0 218.
. Check accelerator pedal for
damage, high effort, or binding.
Replace if needed.
. Visually inspect gas strut for
signs of wear, cracks, or other
damage. Check the hold open
ability of the strut. If the hold
open is low, service the gas
strut. See Gas Strut(s) 0219.
. Inspect sunroof track and seal,
if equipped. See Sunroof028.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
282 Service and Maintenance
.To avoid break-down or failure to
start the vehicle, maintain a
battery with full cranking power.
. Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion-free.
Belts
. Belts may need replacing if they
squeak or show signs of
cracking or splitting.
. Trained dealer technicians have
access to tools and equipment
to inspect the belts and
recommend adjustment or
replacement when necessary.
Brakes
Brakes stop the vehicle and are
crucial to safe driving.
. Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping. .
Trained dealer technicians have
access to tools and equipment
to inspect the brakes and
recommend quality parts
engineered for the vehicle.
Fluids
Proper fluid levels and approved
fluids protect the vehicle’s systems
and components. See
Recommended Fluids and
Lubricants 0284 for GM approved
fluids.
. Engine oil and windshield
washer fluid levels should be
checked at every fuel fill.
. Instrument cluster lights may
come on to indicate that fluids
may be low and need to be
filled.
Hoses
Hoses transport fluids and should
be regularly inspected to ensure
that there are no cracks or leaks.
With a multi-point inspection, your
dealer can inspect the hoses and
advise if replacement is needed. Lamps
Properly working headlamps,
taillamps, and brake lamps are
important to see and be seen on
the road.
.
Signs that the headlamps need
attention include dimming, failure
to light, cracking, or damage.
The brake lamps need to be
checked periodically to ensure
that they light when braking.
. With a multi-point inspection,
your dealer can check the lamps
and note any concerns.
Shocks and Struts
Shocks and struts help aid in control
for a smoother ride.
. Signs of wear may include
steering wheel vibration, bounce/
sway while braking, longer
stopping distance, or uneven
tire wear.
. As part of the multi-point
inspection, trained dealer
technicians can visually inspect
the shocks and struts for signs

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Customer Information 299
.Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 056.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner
’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
320 Index
Fuel (cont'd)Foreign Countries . . . . . . . . . . . . 186
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Low Fuel Warning Light . . . . . . . 108
Prohibited Fuels . . . . . . . . . . . . . . 186
Recommended . . . . . . . . . . . . . . . 185
Top Tier . . . . . . . . . . . . . . . . . . . . . . 185
Fuses Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 226
Fuses and Circuit Breakers . . . 226
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 229
G
Garage Door Opener . . . . . . . . . . . 121Programming . . . . . . . . . . . . . . . . . 121
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 219
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 100
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Odometer . . . . . . . . . . . . . . . . . . . . . . . 98
Speedometer . . . . . . . . . . . . . . . . . . . 98
Tachometer . . . . . . . . . . . . . . . . . . . . . 98
Trip Odometer . . . . . . . . . . . . . . . . . . 98
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . . . 95 General Information
Service and Maintenance . . . . . 274
Towing . . . . . . . . . . . . . . . . . . . . . . . . 189
Vehicle Care . . . . . . . . . . . . . . . . . . 199
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 85
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 294
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 221
Hazard Warning Flashers . . . . . . . 127
Head Restraints . . . . . . . . . . . . . . . . . 31
Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 220
Automatic . . . . . . . . . . . . . . . . . . . . . 127
Bulb Replacement . . . . . . . . . . . . 221
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 126
Flash-to-Pass . . . . . . . . . . . . . . . . . 126
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 221
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 221
High-Beam On Light . . . . . . . . . . 109
High/Low Beam Changer . . . . . 126
Lamps On Reminder . . . . . . . . . 109 Heated
Steering Wheel . . . . . . . . . . . . . . . . . 89
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Heated Mirrors . . . . . . . . . . . . . . . . . . . 24
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 154
Heating . . . . . . . . . . . . . . . . . . . . . . . . . 133
High Voltage Devices and Wiring . . . . . . . . . . . . . . . . . . . . . . . . . 225
High-Beam On Light . . . . . . . . . . . . 109
High-Speed Operation . . . . . . . . . . 240
Hill and Mountain Roads . . . . . . . . 145
Hill Start Assist (HSA) . . . . . . . . . . 163
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 44
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
I
Ignition Positions . . . . . . . . . . . . . . . 151
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 22
Indicator Vehicle Ahead . . . . . . . . . . . . . . . . 106
Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . 65

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
324 Index
Running the Vehicle WhileParked . . . . . . . . . . . . . . . . . . . . . . . . 157
S
Safety Defects Reporting
Canadian Government . . . . . . . . 301
General Motors . . . . . . . . . . . . . . . 301
U.S. Government . . . . . . . . . . . . . 300
Safety Locks . . . . . . . . . . . . . . . . . . . . . 19
Safety System Check . . . . . . . . . . . . 50
Scheduling Appointments . . . . . . . 296
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 43 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Extender . . . . . . . . . . . . . . . . . . . . . . . . 50
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 44
Lap-Shoulder Belt . . . . . . . . . . . . . . 46
Reminders . . . . . . . . . . . . . . . . . . . . 100
Replacing after a Crash . . . . . . . . 51
Use During Pregnancy . . . . . . . . . . 49
Seats
Adjustment, Front . . . . . . . . . . . . . . . 34
Head Restraints . . . . . . . . . . . . . . . . 31
Heated and Ventilated Front . . . . 40
Lumbar Adjustment, Front . . . . . . 36
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Adjustment, Front . . . . . . . 35
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Seats (cont'd)
Reclining Seatbacks . . . . . . . . . . . . 36
Securing Child Restraints . . . . 78, 80
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
OnStar . . . . . . . . . . . . . . . . . . . . . . . 307
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 21
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 21
Service . . . . . . . . . . . . . . . . . . . . . . . . . 138
Accessories andModifications . . . . . . . . . . . . . . . . 200
Doing Your Own Work . . . . . . . . 200
Maintenance Records . . . . . . . . 286
Maintenance, General Information . . . . . . . . . . . . . . . . . . 274
Parts Identification . . . . . . . . . . . . 287
Scheduling Appointments . . . . . 296
Service Electric Parking
Brake Light . . . . . . . . . . . . . . . . . . . . 105
Services Special Application . . . . . . . . . . . 281
Servicing the Airbag . . . . . . . . . . . . . 62
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 217
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 155
Out of Park . . . . . . . . . . . . . . . . . . . 156 Side Blind Zone Alert (SBZA) . . . 181
Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 128
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 258
Special Application Services . . . . 281
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 288
Speedometer . . . . . . . . . . . . . . . . . . . . 98
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 107
Start Assist, Hill . . . . . . . . . . . . . . . . . 163
Start Vehicle, Remote . . . . . . . . . . . 14
Starter Switch Check . . . . . . . . . . . 217
Starting the Engine . . . . . . . . . . . . . 153
Steering . . . . . . . . . . . . . . . . . . . . . . . . 142 Heated Wheel . . . . . . . . . . . . . . . . . . 89
Wheel Adjustment . . . . . . . . . . . . . . 89
Wheel Controls . . . . . . . . . . . . . . . . . 89
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 223
Storage Areas Cargo Management System . . . . 86
Center Console . . . . . . . . . . . . . . . . . 85
Convenience Net . . . . . . . . . . . . . . . 87
Glove Box . . . . . . . . . . . . . . . . . . . . . . 85
Instrument Panel . . . . . . . . . . . . . . . 84
Umbrella . . . . . . . . . . . . . . . . . . . . . . . . 86